Aluguel de Carros Enterprise em Estados Unidos

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam nos Estados Unidos, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem nos Estados Unidos.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva nos Estados Unidos são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão nos Estados Unidos cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

To pick up an Enterprise rental car in the United States, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Enterprise counter in the United States.

Toll roads across the United States are almost entirely cashless. When you rent from Enterprise in the United States, your vehicle will typically come equipped with an electronic toll device or be enrolled in a plate-based billing system such as E-ZPass (Northeast), FasTrak (California), SunPass (Florida), or TxTag and TollTag (Texas).

At the Enterprise counter, you will be offered a toll program with two main options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during the rental
• Pay-per-use: you pay the actual toll amount plus a daily or per-use administrative processing fee charged by Enterprise

If you choose not to enroll in any program, Enterprise will still bill tolls to your credit card after the rental ends, along with administrative fees. Toll charges can appear days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

You may also opt out at pickup and pay tolls manually where cash lanes exist, though cash lanes are rare in the United States. If you plan to use your own transponder, inform the Enterprise agent at pickup and ask them to deactivate the vehicle's default device to avoid duplicate charges.

The minimum age to rent from Enterprise in the United States without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.

Two states are exceptions under local law:

• New York: Enterprise must rent to licensed drivers aged 18 and older, though a young-renter surcharge still applies
• Michigan: similar rules apply, requiring rentals to drivers 18 and older with a surcharge

In most other states, Enterprise sets 25 as the standard minimum, with drivers aged 21 to 24 eligible subject to the daily underage fee.

Vehicle classes typically restricted to drivers under 25 include Full Size, Full Size SUV, Standard, Minivan, Van, Convertible, Luxury, and Premium categories. Economy, Compact, and Intermediate SUV classes are generally available to younger renters.

A valid driver's license and a major credit card in the main driver's name are required regardless of age. Debit and prepaid cards are not accepted for the security deposit at Enterprise locations in the United States.

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in the United States, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

The United States has extensive toll networks, including E-ZPass in the Northeast, FasTrak in California, SunPass in Florida, and TxTag or TollTag in Texas, so this benefit can provide meaningful savings depending on your route.

To claim your cashback after returning the Enterprise vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Enterprise counter, and a toll receipt or itemized invoice showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking tickets.

Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required at every Enterprise location in the United States. The card is used to place a temporary security hold at pickup.

Typical security deposit holds at Enterprise locations in the United States range from approximately US$300 to US$400 for standard vehicles. Premium or specialty classes may require a higher hold. This is a temporary authorization, not a charge, but it reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

Important points to keep in mind:

• Debit cards and prepaid cards are not accepted for the security hold at Enterprise in the United States
• Virtual or single-use card numbers are not accepted; you must present the physical card
• The card must belong to the main driver, not a third party
• Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.

Yes, you can add an additional driver to your Enterprise rental in the United States, either included in your rate or for a fee paid at the counter.

When an additional driver is not included in your booking, Enterprise charges US$15 per day plus applicable taxes for each extra driver in the United States. Check your booking confirmation to see whether your rate includes one additional driver at no charge.

Requirements for adding a driver at the Enterprise counter:

• The additional driver must be present at pickup with a valid driver's license
• They must meet the minimum age requirements for the United States (25, or 21 to 24 with a young-renter surcharge)
• If their license uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Enterprise rental agreement are covered by protections such as CDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges may apply. If you need to add a driver after pickup, visit an Enterprise branch to update the agreement.

The United States operates several regional electronic toll systems, and knowing which one applies to your area will help you manage costs when driving an Enterprise rental.

Major toll systems by region:

• E-ZPass: covers the Northeast corridor from Maine to North Carolina, plus Chicago-area roads
• FasTrak: used throughout California, including The Toll Roads (SR-73, SR-133, SR-241, SR-261), SR-91 Express Lanes, and the San Francisco Bay Bridge
• SunPass: Florida's primary system covering most toll roads statewide
• TxTag and TollTag: Texas roads including the Dallas North Tollway, US 183 in Austin, and TEXpress managed lanes
• EZ Tag: additional Texas coverage including Katy Managed Lanes in Houston

Cash toll booths are rare or nonexistent on most of these roads. Your Enterprise vehicle in the United States will either have a transponder installed or be enrolled in a plate-based billing system. Tolls not covered by a program you enroll in at the Enterprise counter will be billed to your credit card after the rental, along with administrative processing fees. Some charges may appear weeks after your return date.

Typical toll costs vary widely by route, from under US$1 on short Texas segments to over US$28 on peak-priced California express lanes.

Enterprise rentals in the United States may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you select. Always check your booking confirmation to confirm what is included before arriving at the Enterprise counter.

CDW and LDW reduce your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. However, they do not cover everything:

• Third-party liability (injuries or property damage to others) requires separate coverage such as LIS or SLI
• Tires, wheels, undercarriage, and roof damage are often excluded
• Damage caused by prohibited use, such as off-road driving or driving under the influence, is not covered
• Only drivers named on the Enterprise rental agreement are covered

Regarding third-party liability in the United States, some states require Enterprise and other rental companies to include state-minimum liability coverage, but not all states do. It is strongly recommended to add Liability Insurance Supplementary (up to US$300,000) to your Enterprise rental in the United States if it is not already included in your rate.

Review the rental agreement carefully at the Enterprise counter and confirm which coverages are active before driving away.

Enterprise rentals in the United States follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel charges on your Enterprise rental:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the Enterprise return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Enterprise vehicle below the recorded starting level in the United States, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus an administrative service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, one-way rentals are available through Enterprise in the United States, allowing you to pick up in one city and return in a different city. However, a drop-off fee may apply depending on the route, vehicle class, and distance between locations.

How one-way fees work with Enterprise in the United States:

• Same-city airport to downtown: often no drop-off fee
• City to city within the same state or region: a drop-off fee typically applies and varies by distance and vehicle class
• Cross-country or remote routes: fees are usually higher and some routes may not be available

The drop-off fee is shown during the booking process under the "To pay at destination" section on the details page of your selected rate. It is not included in prepaid rates and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at the time of booking.

Cross-border one-way rentals between the United States and Canada or Mexico may be restricted or carry higher fees depending on Enterprise's partner rules. Always check your booking confirmation for the exact fee and any territory restrictions before picking up the vehicle.

Most bookings made through Hola Car Rentals, including Enterprise rentals in the United States, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this coverage.

For eligible travelers renting from Enterprise in the United States, the travel assistance typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the Enterprise rental vehicle (that is CDW or LDW) or third-party liability to others (that is LIS or SLI). It also does not cover pre-existing medical conditions.

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your itinerary.

Enterprise rentals in the United States follow a specific cancellation policy that differs from other rental partners. For Alamo, National, and Enterprise bookings, the cancellation window is 48 hours before the scheduled pickup time.

Key points about cancelling an Enterprise reservation in the United States:

• Cancellations made more than 48 hours before pickup are generally eligible for a full refund
• Cancellations made within 48 hours of pickup may incur a cancellation penalty
• If you do not show up for your pickup without cancelling, the booking is typically forfeited with no refund

Enterprise in the United States will hold your reservation for up to 24 hours if your flight is delayed. If your delay exceeds 24 hours from the original pickup time, contact support as soon as possible, as changes are not guaranteed.

To cancel or modify your Enterprise reservation in the United States, use the Manage Booking link in your confirmation email. Refund processing times vary depending on your payment method and bank, but allow several business days for the credit to appear on your statement.

Yes, certain Hola Car Rentals rates fulfilled by Enterprise's affiliated brands Avis and Budget in the United States waive the young-renter surcharge for the main driver aged 21 to 24, but only when specific conditions are met. Note that this exception applies to Avis and Budget specifically, not directly to Enterprise, within the same partner group.

To qualify for the underage fee waiver in the United States, all of the following must apply:

• The main driver is between 21 and 24 years old
• The main driver is a citizen or resident of Latin America or the Caribbean
• The Hola Car Rentals confirmation explicitly states that the underage fee is waived
• The vehicle selected belongs to an eligible category: Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV

This exception does not apply to travelers from Europe, Asia, Africa, or other regions outside Latin America and the Caribbean. It also does not cover additional drivers aged 21 to 24, who may still be charged the underage fee or denied at the counter.

If the counter incorrectly charges the underage fee despite the waiver appearing on your confirmation, complete the rental, keep all paperwork, and contact Hola Car Rentals support. No Extra Charges© Coverage may apply after verification.