Aluguel de Carros Enterprise
em Maryland

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em Maryland, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em Maryland.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Maryland são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Maryland cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

After landing at Baltimore-Washington International Airport in Maryland, the Enterprise counter is located at 7426 New Ridge Rd, Hanover, MD 21076, and operates 24 hours a day, 7 days a week.

To reach the Enterprise facility from the terminal, follow these steps:

• After collecting your baggage, exit to the lower level (area B)
• Look for the complimentary Rental Car Shuttle stop
• Board the shuttle to the off-terminal Enterprise facility at 7426 New Ridge Rd

Because the Maryland Enterprise BWI counter runs around the clock, late-night arrivals and early-morning flights are both accommodated without needing to arrange special after-hours access. When you arrive at the counter, present your driver's license, booking confirmation, and a major credit card in the main driver's name for the security deposit hold.

To collect your Enterprise rental car in Maryland, you must bring the following physical documents to the counter:

• A valid, unexpired driver's license (original, not digital) in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Maryland Enterprise locations.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Maryland. A debit or prepaid card cannot be used for the security deposit hold; only a major credit card in the renter's name qualifies.

Yes, Maryland has several toll roads that Enterprise rental car drivers are likely to encounter, and nearly all of them are cashless.

Key tolled facilities in Maryland include:

• Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
• Baltimore Harbor Thruway Tunnel (I-895): US$3 to US$6
• John F. Kennedy Memorial Highway (I-95): US$6 to US$12
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
• Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile

Maryland uses E-ZPass as its primary electronic toll system. If you do not enroll in a toll program, cameras capture your license plate and a mailed invoice is sent. Unpaid tolls can result in civil penalties and vehicle registration suspension.

At the Enterprise counter in Maryland, you can opt into a transponder program (typically US$4.95 per day plus actual tolls, with a rental-period cap). Alternatively, you can use NextPass by adding your rental vehicle's plate number to their app and paying tolls directly. Maryland has no congestion charges or emissions zones.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in Maryland.

Given that Maryland's toll roads, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway, are nearly all cashless and charges can add up quickly, this benefit is worth claiming.

To receive your cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in Maryland
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period

The refund equals the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in Maryland tolls, you receive US$18 back. If you paid US$40, you receive US$25. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Enterprise rental car in Maryland, the counter will place a temporary authorization hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

Important things to know about the deposit hold:

• It is a temporary authorization, not a charge, but it reduces your available credit until released
• Only a major credit card in the main driver's name with the driver's name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
• Premium or specialty vehicles at Maryland Enterprise locations may carry a higher hold
• After you return the vehicle, the Enterprise counter releases the hold, but your bank may take up to 15 business days to reflect the release

To avoid issues at the Maryland Enterprise counter, notify your bank before travel, confirm your card is enabled for in-person transactions, and bring a backup credit card in your name in case your primary card is declined. Even if you prepaid your booking, a physical credit card is still required at pickup for the security hold.

Yes, Enterprise in Maryland charges a young-driver surcharge for renters under 25 years old. In the United States, the standard minimum age to rent without additional fees is 25, and Enterprise applies a daily underage surcharge for drivers aged 21 to 24.

Key points for younger drivers renting from Enterprise in Maryland:

• Drivers aged 21 to 24 can rent but will pay a daily young-renter surcharge at the counter
• Certain vehicle classes, including full-size, SUVs, minivans, luxury, and premium categories, are typically restricted to renters aged 25 and older
• Economy, compact, and intermediate vehicle classes are generally available to under-25 renters at Maryland Enterprise locations
• Some Maryland Enterprise locations, such as those in Germantown and Bowie, may also apply surcharges for drivers over 70

If you are between 21 and 24 and traveling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation explicitly states that the underage fee is waived, as this exception applies to certain Avis and Budget rates but not to Enterprise. For Enterprise rentals in Maryland, the standard young-renter surcharge applies regardless of nationality.

Enterprise rentals in Maryland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Maryland Enterprise rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Maryland with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at BWI, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your Enterprise rental in Maryland, for example on a remote stretch of I-95 or near the Bay Bridge.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage does not apply to residents of the United States or Canada. If you are a US or Canadian resident renting an Enterprise vehicle in Maryland, this benefit is not available to you.

To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in Maryland, and a brief description of the situation. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorization. This coverage does not replace CDW/LDW for damage to the Enterprise vehicle or LIS/ALI/SLI for third-party liability.

Yes, you can add an additional driver to your Enterprise rental in Maryland, either as part of your rate or by paying a fee at the counter.

For Enterprise in Maryland, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one free additional driver.

Requirements for adding a driver at the Maryland Enterprise counter:

• The additional driver must be present at pickup with a valid driver's license
• If their license uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the rental agreement
• The additional driver must meet the minimum age requirements; under-25 drivers may face a young-driver surcharge or restrictions

Only drivers named on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone not listed on the contract drives the Enterprise vehicle in Maryland and an incident occurs, coverage may be void. If you need to add a driver after pickup, visit a Maryland Enterprise branch to update the agreement, as phone or chat requests are generally not sufficient.

When renting from Enterprise in Maryland, two main types of coverage are relevant: Collision Damage Waiver (CDW/LDW) and Third-Party Liability (LIS/ALI/SLI).

CDW/LDW covers damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. It does not cover damage you cause to other vehicles or people, tires, undercarriage, or prohibited use such as off-road driving.

LIS/ALI/SLI covers bodily injury and property damage you may cause to third parties while driving the Enterprise vehicle in Maryland. Some US states require rental companies to include state-minimum third-party liability, but not all do. It is strongly recommended to add supplemental liability coverage to your Maryland Enterprise rental for adequate protection.

Additional optional coverages that may be offered at the Enterprise counter in Maryland include:

• Personal Accident Insurance (PAI) for your own injuries
• Personal Effects Coverage (PEC) for belongings in the vehicle
• Premium Roadside Service Network (RSN)

Review your booking confirmation carefully to confirm which protections are already included in your rate before accepting add-ons at the Maryland Enterprise counter.

Enterprise operating hours in Maryland vary depending on whether the location is at an airport or in a neighborhood branch.

At Baltimore-Washington International Airport (BWI), the Enterprise counter at 7426 New Ridge Rd, Hanover, MD 21076 operates 24 hours a day, 7 days a week, making it suitable for late-night arrivals and early departures.

Neighborhood and city Enterprise branches across Maryland generally follow more limited hours:

• Monday to Friday: typically 7:30 AM to 5:00 or 6:00 PM
• Saturday: typically 9:00 AM to 2:00 or 4:00 PM
• Sunday: closed or very limited hours at most locations

If you are flying into BWI and need to pick up your Enterprise rental outside standard business hours, the airport location is your best option. For rentals from downtown Baltimore, Bethesda, Gaithersburg, Silver Spring, or other Maryland city branches, confirm the specific hours for your chosen location before booking, as hours can vary and may be reduced on public holidays. Your booking confirmation will show the address and hours for your selected Enterprise Maryland location.

Yes, one-way rentals are generally available with Enterprise in Maryland, allowing you to pick up in Maryland and return the vehicle in a different state, but a drop-off fee may apply depending on the route.

Key things to know about one-way Enterprise rentals from Maryland:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• Same-city returns, such as picking up at BWI and returning to a Baltimore neighborhood Enterprise branch, often carry no drop-off fee
• Interstate one-ways, for example from Maryland to New York or Florida, typically incur a drop-off fee
• Cross-border rentals into Canada or Mexico may be restricted or require prior approval from Enterprise

During the booking process, any applicable drop-off fee will be shown under the "To pay at destination" section on the details page. Review your confirmation to verify the fee before travel. If the Enterprise counter in Maryland charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply after verification. Changing your return location after booking may reprice the rental and recalculate the fee.

Enterprise rentals in Maryland are subject to several local taxes and fees that may not be included in your prepaid rate and could be due at the counter at pickup.

Taxes and fees commonly applied to car rentals in Maryland include:

• Maryland state sales tax on rental cars, which can reach up to 11.5% depending on the rental type and location
• Airport Concession Recovery Fee (ACRF) or Customer Facility Charge (CFC) at airport locations such as BWI
• Vehicle License Recovery Fee (VLRF) and other state or local surcharges

Your booking confirmation will show whether taxes and fees are listed as "Included" in your prepaid rate or as "Total to pay at destination." If your confirmation shows taxes and fees as included and the Maryland Enterprise counter still attempts to charge them separately, this may be covered by No Extra Charges© Coverage. In that case, ask the agent to note the item on the contract, keep all paperwork, complete the rental, and contact support afterward for resolution.

Optional add-ons you accept at the Enterprise counter in Maryland, such as a toll transponder program, GPS, or child seat, are always due locally and are not covered by any pricing guarantee.