Enterprise Car Hire
in Maryland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maryland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maryland.

No. With Hola Car Rentals, all costs and charges for your booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After arriving at Baltimore-Washington International Airport in Maryland, the Enterprise counter is situated at 7426 New Ridge Rd, Hanover, MD 21076, and operates 24 hours a day, 7 days a week.

To reach the Enterprise facility from the terminal, follow these steps:

• After collecting your luggage, exit to the lower level (area B)
• Look for the complimentary Hire Car Shuttle stop
• Board the shuttle to the off-terminal Enterprise facility at 7426 New Ridge Rd

Because the Maryland Enterprise BWI counter operates around the clock, late-night arrivals and early-morning flights are both accommodated without the need to arrange special after-hours access. When you arrive at the counter, present your driving licence, booking confirmation, and a major credit card in the main driver’s name for the authorisation hold.

To collect your Enterprise hire car in Maryland, you must bring the following physical documents to the counter:

• A valid, unexpired driving licence (original, not digital) in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Maryland Enterprise locations.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Maryland. A debit or prepaid card cannot be used for the authorisation hold; only a major credit card in the renter’s name qualifies.

Yes, Maryland has several toll roads that Enterprise hire car drivers are likely to encounter, and nearly all of them are cashless.

Key tolled facilities in Maryland include:

• Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
• John F. Kennedy Memorial Highway (I-95): US$6 to US$12
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
• Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile

Maryland uses E-ZPass as its primary electronic toll system. If you do not enrol in a toll programme, cameras capture your licence plate and a mailed invoice is sent. Unpaid tolls can result in civil penalties and vehicle registration suspension.

At the Enterprise counter in Maryland, you can opt into a transponder programme (typically US$4.95 per day plus actual tolls, with a rental-period cap). Alternatively, you can use NextPass by adding your rental vehicle’s plate number to their app and paying tolls directly. Maryland has no congestion charges or emissions zones.

Yes, all bookings include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Maryland.

Given that Maryland's toll roads, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway, are nearly all cashless and charges can accumulate quickly, this benefit is worth claiming.

To receive your cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in Maryland
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund equals the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in Maryland tolls, you receive US$18 back. If you paid US$40, you receive US$25. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you collect your Enterprise hire car in Maryland, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

Important points about the deposit hold:

• It is a temporary authorisation, not a charge, but it reduces your available credit until released
• Only a major credit card in the main driver’s name with the driver’s name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
• Premium or speciality vehicles at Maryland Enterprise locations may carry a higher hold
• After returning the vehicle, the Enterprise counter releases the hold, but your bank may take up to 15 working days to reflect the release

To avoid issues at the Maryland Enterprise counter, notify your bank before travelling, confirm your card is enabled for in-person transactions, and bring a backup credit card in your name in case your primary card is declined. Even if you prepaid your booking, a physical credit card is still required at collection for the security hold.

Yes, Enterprise in Maryland charges a young-driver surcharge for renters under 25 years old. In the United Kingdom, the standard minimum age to hire without additional fees is 25, and Enterprise applies a daily underage surcharge for drivers aged 21 to 24.

Key points for younger drivers hiring from Enterprise in Maryland:

• Drivers aged 21 to 24 can hire but will pay a daily young-driver surcharge at the counter
• Certain vehicle classes, including full-size, SUVs, minivans, luxury, and premium categories, are typically restricted to renters aged 25 and over
• Economy, compact, and intermediate vehicle classes are generally available to under-25 renters at Maryland Enterprise locations
• Some Maryland Enterprise branches, such as those in Germantown and Bowie, may also apply surcharges for drivers over 70

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation explicitly states that the underage fee is waived, as this exception applies to certain Avis and Budget rates but not to Enterprise. For Enterprise hires in Maryland, the standard young-driver surcharge applies regardless of nationality.

Enterprise hires in Maryland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Maryland Enterprise hire:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Maryland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at BWI, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may incur additional charges.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your Enterprise hire in Maryland, for example on a remote stretch of I-95 or near the Bay Bridge.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring an Enterprise vehicle in Maryland, this benefit is not available to you.

To access the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in Maryland, and a brief description of the situation. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorisation. This cover does not replace CDW/LDW for damage to the Enterprise vehicle or LIS/ALI/SLI for third-party liability.

Yes, you can add an additional driver to your Enterprise hire in Maryland, either as part of your rate or by paying a fee at the counter.

For Enterprise in Maryland, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one free additional driver.

Requirements for adding a driver at the Maryland Enterprise counter:

• The additional driver must be present at collection with a valid driving licence
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements; under-25 drivers may face a young-driver surcharge or restrictions

Only drivers named on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the Enterprise vehicle in Maryland and an incident occurs, cover may be void. If you need to add a driver after collection, visit a Maryland Enterprise branch to update the agreement, as phone or chat requests are generally not sufficient.

When hiring from Enterprise in Maryland, two main types of cover are relevant: Collision Damage Waiver (CDW/LDW) and Third-Party Liability (LIS/ALI/SLI).

CDW/LDW covers damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. It does not cover damage caused to other vehicles or persons, tyres, undercarriage, or prohibited use such as off-road driving.

LIS/ALI/SLI covers bodily injury and property damage you may cause to third parties while driving the Enterprise vehicle in Maryland. Some US states require hire companies to include state-minimum third-party liability, but not all do. It is strongly recommended to add supplementary liability cover to your Maryland Enterprise hire for adequate protection.

Additional optional coverages that may be offered at the Enterprise counter in Maryland include:

• Personal Accident Insurance (PAI) for your own injuries
• Personal Effects Cover (PEC) for belongings in the vehicle
• Premium Roadside Assistance Network (RSN)

Review your booking confirmation carefully to confirm which protections are already included in your rate before accepting add-ons at the Maryland Enterprise counter.

Enterprise operating hours in Maryland vary depending on whether the location is at an airport or in a neighbourhood branch.

At Baltimore-Washington International Airport (BWI), the Enterprise counter at 7426 New Ridge Rd, Hanover, MD 21076 operates 24 hours a day, 7 days a week, making it suitable for late-night arrivals and early departures.

Neighbourhood and city Enterprise branches across Maryland generally follow more limited hours:

• Monday to Friday: typically 7:30 AM to 5:00 or 6:00 PM
• Saturday: typically 9:00 AM to 2:00 or 4:00 PM
• Sunday: closed or very limited hours at most locations

If you are arriving at BWI and need to collect your Enterprise hire outside standard business hours, the airport location is your best option. For hires from downtown Baltimore, Bethesda, Gaithersburg, Silver Spring, or other Maryland towns, confirm the specific hours for your chosen location before booking, as hours can vary and may be reduced on public holidays. Your booking confirmation will show the address and hours for your selected Enterprise Maryland location.

Yes, one-way hires are generally available with Enterprise in Maryland, allowing you to collect in Maryland and return the vehicle in another state, but a drop-off fee may apply depending on the route.

Key points about one-way hires from Maryland:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• Same-city returns, such as collecting at BWI and returning to a Baltimore neighbourhood branch, often carry no drop-off fee
• Interstate one-ways, for example from Maryland to New York or Florida, usually incur a drop-off fee
• Cross-border hires into Canada or Mexico may be restricted or require prior approval from Enterprise

During the booking process, any applicable drop-off fee will be shown under the "To pay at destination" section on the details page. Review your confirmation to verify the fee before travelling. If the Enterprise counter in Maryland charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply after verification. Changing your return location after booking may reprice the hire and recalculate the fee.

Enterprise hires in Maryland are subject to several local taxes and charges that may not be included in your prepaid rate and could be payable at the counter upon collection.

Taxes and charges commonly applied to car hires in Maryland include:

• Maryland state sales tax on hire cars, which can reach up to 11.5% depending on the hire type and location
• Airport Concession Recovery Fee (ACRF) or Customer Facility Charge (CFC) at airport locations such as BWI
• Vehicle Licence Recovery Fee (VLRF) and other state or local surcharges

Your booking confirmation will show whether taxes and charges are listed as "Included" in your prepaid rate or as "Total to pay at destination." If your confirmation shows taxes and charges as included and the Maryland Enterprise counter still attempts to charge them separately, this may be covered by No Extra Charges© Coverage. In that case, ask the agent to note the item on the contract, keep all paperwork, complete the hire, and contact support afterwards for resolution.

Optional extras you accept at the Enterprise counter in Maryland, such as a toll transponder, GPS, or child seat, are always payable locally and are not covered by any pricing guarantee.