Enterprise Car Hire
in Baltimore

Hola Car Rentals is the only premium partner of the top car hire brands operating in Baltimore, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Baltimore.

No. With Hola Car Rentals, all costs and charges for your booking in Baltimore are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Baltimore charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Baltimore/Washington International Thurgood Marshall Airport (BWI), the Enterprise counter is located in the consolidated Car Hire Facility at Stoney Run Road and New Ridge Road, which is not within walking distance of the terminal.

To reach the Enterprise counter at Baltimore BWI, follow these steps:

• After collecting your luggage, go to the lower level of the terminal and exit through doors 1, 11, or 16 on the inner curb of the arrivals level.
• Board the free airport shuttle marked for the Car Hire Facility. Shuttles run approximately every 8 to 10 minutes, though delays are possible during peak travel periods.
• Once at the consolidated facility, follow signage to the Enterprise counter to complete your check-in and collect your vehicle.

If you are picking up an Enterprise hire car at a Baltimore city location such as 2630 Sisson Street, 1307 Eastern Ave, or 530 Light St, no shuttle is involved. Simply arrive at the branch address and proceed directly to the counter. Most Baltimore city Enterprise locations operate Monday through Friday 7:30 AM to 5:00 PM and Saturday 9:00 AM to 2:00 PM, with many closed on Sundays.

To pick up your Enterprise hire car in Baltimore, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Baltimore from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Enterprise at any Baltimore location. If your licence uses a non-Latin alphabet, obtain your IDP before travelling, as it cannot be issued abroad.

At the Baltimore counter, Enterprise will place a temporary hold of approximately US$300 to US$400 on your credit card as a security deposit. This is not a charge and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.

Yes, there are several toll roads near Baltimore that will affect your Enterprise hire, and Maryland's toll system is primarily cashless.

Key tolled facilities you may encounter include:

• Fort McHenry Tunnel (I-95) and Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6 per crossing for standard vehicles.
• John F. Kennedy Memorial Highway (I-95 north of Baltimore): US$6 to US$12.
• William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass for a standard 2-axle vehicle.
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9.
• Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile.

Your Enterprise hire vehicle in Baltimore will include an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day, with some partners capping the total for the rental period) or pay per use, where Enterprise will charge you the actual toll amount plus an administrative processing fee after the rental ends.

If you drive through a cashless toll without enrolling in a programme, a camera captures your licence plate and an invoice is mailed. Unpaid tolls can result in civil penalties and vehicle registration suspension. Maryland has no congestion charges or emissions zones.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Baltimore.

Given that the Baltimore area has several cashless toll roads, including the Fort McHenry Tunnel on I-95, the Harbour Thruway Tunnel on I-895, and the Kennedy Memorial Highway, this benefit can meaningfully offset your toll costs.

To claim your Tolls Cashback after your Enterprise hire in Baltimore:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Enterprise counter, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses the lesser of your actual toll costs or 5% of your booking total.

Yes, Enterprise charges a young driver surcharge for renters under 25 at Baltimore locations, including the BWI Airport facility and city branches such as the Reservoir Hill location at 2630 Sisson Street.

At Baltimore Enterprise locations, drivers aged 21 to 24 pay a surcharge of US$25 per day in addition to the base hire rate. This fee is paid at the counter and is not included in your prepaid booking total.

Drivers in this age group are also restricted to certain vehicle classes. At Baltimore Enterprise locations, eligible categories for under-25 renters typically include economy, compact, intermediate, full-size sedans, cargo vans, minivans, and compact or small SUVs seating up to 5 passengers. Premium, luxury, convertible, and large SUV classes are generally not available to drivers under 25.

Additional requirements that still apply regardless of age:

• A valid driver's licence in good standing.
• A major credit card in the main driver's name with the name printed on the card for the security deposit.
• All standard document requirements at the Baltimore Enterprise counter.

The minimum age to hire at most Enterprise locations in Baltimore is 21. Drivers under 21 are not eligible to hire.

Enterprise hires in Baltimore follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to manage fuel correctly during your Baltimore Enterprise hire:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded as full on your rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy and may generate significant charges.
• Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location, whether that is the BWI consolidated Car Hire Facility or a Baltimore city Enterprise branch.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Baltimore with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

For after-hours returns at Baltimore Enterprise locations, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your dashboard as documentation.

When picking up an Enterprise hire at Baltimore/Washington International Airport (BWI), expect several location-specific fees on top of your prepaid rate. These are standard charges applied at the BWI consolidated Car Hire Facility and are separate from your booking total.

Typical fees at the Baltimore BWI Enterprise counter include:

• Airport Concession Recovery Fee (ACRF): up to 10 to 12% of the base hire rate, charged by Enterprise to recover the cost of operating at BWI.
• Customer Facility Charge (CFC): approximately US$4.50 per hire day, which funds the consolidated Car Hire Facility at BWI.
• Maryland state hire tax: 15% of the base rate.
• Potential city or county vehicle hire surcharges applicable in the Baltimore area.

Combined, these airport-specific fees can add 25 to 35% to your base hire rate at Baltimore BWI. Enterprise hires picked up at downtown Baltimore locations such as 2630 Sisson Street or 530 Light St do not carry the airport concession fee or CFC, which is why off-airport rates are often noticeably lower.

Your booking confirmation will show which taxes and fees are included in your prepaid total versus which are due at the Baltimore Enterprise counter. Review this carefully before pickup.

Yes, you can add an additional driver to your Enterprise hire in Baltimore, but the additional driver must be present at the counter at the time of pickup with their own valid driver's licence.

For Enterprise hires at Baltimore locations, including BWI Airport and city branches, the additional driver fee is US$15 per day plus applicable taxes. This fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding an additional driver at the Baltimore Enterprise counter:

• The additional driver must appear in person at pickup. They cannot be added remotely by phone or online after the hire has started.
• They must present a valid driver's licence and meet the same age and document requirements as the main driver.
• If the additional driver's licence uses a non-Latin alphabet, they will also need an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Enterprise hire agreement are covered by the vehicle's protections, including CDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections entirely. If you need to add a driver after pickup, visit a Baltimore Enterprise branch to update the agreement in person.

Baltimore has several road features that can catch first-time drivers off guard, especially when navigating an Enterprise hire from BWI Airport into the city or around the metro area.

Key driving quirks to be aware of in Baltimore:

• One-way street pairs: Major routes including US Route 40 run as pairs of one-way streets through the city. Navigation apps handle these well, but expect block-by-block stoplights rather than free-flowing arterials.
• Abrupt motorway endings: I-83 (Jones Falls Expressway) ends without a seamless downtown loop, transitioning via President Street into the city grid. I-395 ends abruptly on an elevated viaduct without full connections to I-83, which can confuse GPS routing.
• I-170 orphan spur: This 1.5-mile expressway carries around 40,000 vehicles per day but has no interstate connections, funneling directly onto one-way US 40 pairs.
• I-695 Beltway complexity: The interchange with I-95 features carriageway crossovers and left-hand ramps that require careful lane positioning, particularly for drivers unfamiliar with the layout.
• Height restrictions at the Harbour Tunnels: Enterprise hire vehicles taller than 13 feet 6 inches cannot use the Fort McHenry or Harbour Thruway tunnels on I-95 and I-895 and must detour via I-695.

Allow extra time when navigating Baltimore in your Enterprise hire, particularly around downtown interchanges and the beltway.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to pick up your Enterprise hire in Baltimore. This applies whether you are collecting the vehicle at the BWI Airport consolidated facility or at any Baltimore city Enterprise branch.

The credit card is used to place a temporary security hold, typically US$300 to US$400 for standard vehicles at Baltimore Enterprise locations. This hold reduces your available credit but is not a charge. It is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.

Important rules about the credit card for your Baltimore Enterprise pickup:

• The card must be a major credit card, not a debit card, prepaid card, or virtual card. These are not accepted for the deposit hold.
• The card must be physically present. Digital wallets or card numbers shown on a phone are not accepted.
• The name on the card must match the main driver's name on the hire agreement.
• Even if you prepaid your booking in full, you must still present a physical credit card at the Baltimore Enterprise counter for the security hold.

Bring a backup credit card in your name in case your primary card is declined, as third-party cards are not permitted.

Yes, one-way hires are possible with Enterprise, allowing you to pick up in Baltimore and return the vehicle in a different city, but a drop-off fee may apply depending on your route.

The drop-off fee for your Baltimore Enterprise one-way hire is route-specific and varies based on the destination city, the distance involved, the vehicle class, and the season. This fee is shown during the booking process under the "To pay at destination" section of your confirmation and is paid at the Baltimore Enterprise counter at pickup, not prepaid online.

General patterns for one-way Enterprise hires from Baltimore:

• Baltimore city to another Baltimore-area location: often no drop-off fee.
• Baltimore to another city in Maryland or a neighbouring state: a drop-off fee typically applies and varies by distance.
• Baltimore to a distant city or cross-country: higher fees are common, and some routes may not be available.
• Cross-border hires into Canada or Mexico: generally restricted or subject to special authorisation from Enterprise.

If you change your return location after booking, the drop-off fee may be recalculated and the rate may reprice. Always verify the fee shown on your confirmation matches what the Baltimore Enterprise counter presents at pickup. If an undisclosed fee appears, keep your paperwork and contact support.

The insurance cover included in your Enterprise hire in Baltimore depends on the rate plan you selected when booking. It is important to review your confirmation carefully before arriving at the Baltimore Enterprise counter.

The two main types of cover relevant to your Baltimore Enterprise hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Enterprise hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Enterprise hire in Baltimore. Some UK states require a minimum level of liability to be included, but cover levels vary. Adding supplemental liability up to GBP 250,000 is strongly recommended.

Neither CDW nor LDW covers personal injuries to you or your passengers, your personal belongings, or prohibited uses such as off-road driving or driving under the influence.

At the Baltimore Enterprise counter, only drivers listed on the hire agreement are covered. Any unnamed driver who operates the vehicle may void all protections. Review your booking confirmation to confirm exactly which coverages are included before pickup.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Enterprise hire in Baltimore as well. However, this benefit is not available to residents of the United States or Canada.

If you are visiting Baltimore from outside North America and something goes wrong during your Enterprise hire, such as a medical emergency, a breakdown on I-95 near the Fort McHenry Tunnel, or a situation requiring legal assistance after an accident, this coverage can provide meaningful support.

Travel assistance typically includes:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents during your trip.
• Legal assistance in the event of an accident during your Baltimore Enterprise hire.
• Compensation for luggage lost by the airline on your way to Baltimore.
• Flight cancellation insurance.

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW or LDW for damage to the Enterprise vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms and limits applicable to your Baltimore hire.