Aluguel de Carros Enterprise
em New York

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em New York, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em New York.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em New York são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em New York cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

At New York JFK International Airport, the Enterprise counter is located at Federal Circle (Station C). All rental brands, including Enterprise, operate from this consolidated facility.

To reach it from any terminal:

• From baggage claim, follow the signs to the AirTrain inside your terminal.
• Board the AirTrain toward Federal Circle (Station C). The ride takes approximately 5 to 10 minutes.
• Once at Federal Circle, follow the Rental Car signs to the Enterprise counter and vehicle area.

The AirTrain operates 24 hours a day, 7 days a week, and the on-airport segment between terminals and Federal Circle is free of charge. Elevators and escalators are available at each station. Enterprise counters at New York JFK are open 24 hours, so you can pick up your vehicle regardless of your arrival time.

Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport or government-issued photo ID.

To collect your Enterprise rental car in New York, you must present the following physical documents at the counter:

• A valid, unexpired driver's license (original, not a photocopy or digital version).
• A passport or government-issued photo ID.
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts or languages, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

Debit cards and prepaid cards are not accepted for the security deposit at the Enterprise counter in New York. All documents must be physical; digital versions will not be accepted.

It depends on your driver's license. When renting from Enterprise in New York, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). If your license is in a Latin-based script but not in English, an IDP is strongly recommended.

The IDP is a translation document only. It is not a standalone license and will not be accepted without your original driver's license. You must carry both together at the Enterprise counter in New York.

Important: IDPs must be obtained in your home country before you travel. Organizations such as AAA in the United States do not issue IDPs to holders of non-US licenses.

If your license is in English or issued by an EU or EEA country, you can generally drive in New York without an IDP, though Enterprise may still request it at their discretion. Always check your booking confirmation for any specific requirements.

New York has an extensive cashless toll network, and as an Enterprise renter in New York you will encounter tolls on bridges, tunnels, and major highways. Cash payment is generally not accepted at toll facilities.

At the Enterprise counter in New York, you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during your rental period. Enterprise specifically charges US$4.95 per day for their TollPass Service when you use tolls.
• Pay per use: if you decline the package, Enterprise will charge you the actual toll amounts plus daily or administrative processing fees after you return the vehicle. These charges can appear days or even weeks after your rental ends.

New York also has an active Congestion Relief Zone covering most of Manhattan south of 60th Street. Rental cars entering this zone on local streets are charged approximately US$8.99 plus taxes per day. Travel on the FDR Drive or West Side Highway without exiting into local streets within the zone is not subject to this fee.

If you have a personal E-ZPass transponder, inform the Enterprise counter agent so they can deactivate the vehicle's default toll device and avoid duplicate charges.

Yes, New York's Congestion Relief Zone fee applies to Enterprise rental cars entering most of Manhattan south of and including 60th Street.

The charge is approximately US$8.99 plus taxes and fees per day. This is a once-per-day charge, meaning you are billed once per calendar day regardless of how many times you enter and exit the zone on that day.

Key details for Enterprise renters in New York:

• The fee is detected automatically by cameras at zone entry points. There are no traditional toll booths.
• Travel on the FDR Drive or the West Side Highway (Route 9A) does not trigger the fee, as long as you do not exit onto local streets within the zone.
• This charge is separate from bridge and tunnel tolls and is not covered by insurance or rental protection packages.
• The congestion fee will appear on your Enterprise rental bill, either as part of the toll package or as a separate post-rental charge.

Budget for this fee if you plan to drive into central Manhattan during your New York rental. It is in addition to any bridge or tunnel tolls you may incur.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in New York.

Given New York's high toll exposure, including bridge and tunnel crossings of US$15 to US$25 or more per crossing and the daily Congestion Relief Zone fee, this benefit can add up to meaningful savings.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in New York.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll invoice or statement showing the charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit covers toll charges only, not administrative or service fees charged by Enterprise.

New York has a special rule: Enterprise and other rental companies are required by state law to rent to licensed drivers aged 18 and older. This makes New York one of the few places in the United States where renters under 21 can legally pick up a vehicle.

However, a young-renter surcharge applies to drivers under 25. Key points for Enterprise rentals in New York:

• Drivers aged 18 to 24 are subject to a daily young-renter surcharge. For Enterprise, this fee is US$15 per day plus applicable taxes.
• Most vehicle classes are restricted to renters aged 25 and older. Categories such as full-size, SUV, minivan, luxury, premium, and convertible typically require the main driver to be at least 25.
• Drivers aged 18 to 24 in New York are generally limited to economy, compact, intermediate, and compact SUV categories.
• A valid driver's license and a physical major credit card in the main driver's name are still required regardless of age.

If you are 25 or older, no young-renter surcharge applies at Enterprise in New York.

When picking up your Enterprise rental in New York, a temporary authorization hold will be placed on your credit card at the counter. This is not a charge but reduces your available credit until it is released after you return the vehicle.

For standard vehicles in the United States, including New York, typical holds range from approximately US$300 to US$400. The exact amount depends on:

• The vehicle class (premium or specialty vehicles may carry higher holds).
• The specific Enterprise location, whether airport or city.
• The length of your rental period.

Important requirements for the deposit at Enterprise in New York:

• You must present a physical major credit card with the main driver's name printed on the card. Debit cards and prepaid cards are not accepted.
• The card must have sufficient available credit to cover the hold plus any expected charges.
• Virtual or single-use card numbers are not accepted.

After you return the vehicle, Enterprise releases the hold. Your bank or card issuer controls when the funds reappear in your available balance, which can take up to 15 business days. Bringing a backup credit card is always recommended.

When renting from Enterprise in New York, two main types of coverage are worth considering:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): this reduces your financial liability for damage to the Enterprise vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero excess. CDW and LDW do not cover damage you cause to other people or their property.
• Third-Party Liability (LIS/ALI/SLI): this covers bodily injury and property damage you may cause to others while driving the Enterprise rental in New York. Some US states require a minimum level of liability, but not all do. Adding supplemental liability coverage of up to US$300,000 is strongly recommended.

Neither CDW nor LDW covers tires, undercarriage, roof damage, or personal belongings. Only drivers named on the Enterprise rental agreement are covered.

New York's congestion zone, bridge crossings, and busy urban streets increase the likelihood of minor incidents, so reviewing your coverage before pickup is especially important. Check your booking confirmation to see which protections are already included in your rate before accepting or declining anything at the Enterprise counter in New York.

Yes, you can add an additional driver to your Enterprise rental in New York, either as part of your rate or for a fee paid at the counter.

For Enterprise in New York, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Enterprise counter in New York:

• The additional driver must be present at pickup and show a valid driver's license.
• They must meet the same minimum age requirements. In New York, Enterprise must accept drivers aged 18 and older, though a young-renter surcharge applies to those under 25.
• If their license uses a non-Latin alphabet, they will also need an International Driving Permit.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Enterprise rental agreement in New York are covered by CDW, LDW, and liability protections. Anyone who drives without being named on the contract may void those coverages entirely. If you need to add a driver after pickup, visit an Enterprise branch to update the agreement.

Enterprise rentals in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel charges on your New York Enterprise rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
• Before returning the vehicle, refuel within approximately 10 miles of the Enterprise return location in New York. Refueling too far away risks the gauge dropping slightly before you arrive.
• Keep your final fuel receipt showing the station address, date, and time.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the Enterprise vehicle in New York below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Some Enterprise locations may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return point.

Yes, one-way rentals with Enterprise in New York are possible, allowing you to pick up at one location and return at a different one. However, a drop-off fee may apply depending on the route.

Key points about one-way rentals with Enterprise in New York:

• The drop-off fee is route-specific and varies by distance, vehicle class, and season. It is not a mileage or fuel charge but is typically taxable locally.
• Same-city routes, such as New York JFK airport to a Manhattan Enterprise location, often carry no drop-off fee. Longer routes between different cities or states usually do.
• Cross-border one-ways, for example between the United States and Canada, may be restricted or carry higher fees depending on Enterprise's policies.
• The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process and on your confirmation. It cannot be prepaid.

If you need to change your return location after booking, contact support as soon as possible. Mid-rental route changes must be approved by the Enterprise location and may increase the fee. Always verify the drop-off fee on your confirmation before pickup in New York.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help if an unexpected situation arises during your Enterprise rental in New York, such as a medical emergency, a road incident on a busy New York highway, or a flight cancellation affecting your trip.

Core benefits typically included:

• Travel and medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage does not include damage to the Enterprise vehicle itself (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI). Pre-existing medical conditions are also excluded.

To use the assistance during your New York rental, call the 24-hour line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for travel assistance on Enterprise rentals in New York or elsewhere.