Hertz Car Hire
in United States

Hola Car Rentals is the only premium partner of the top car hire brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in the United States.

No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Hertz uses a programme called PlatePass for toll management across the United Kingdom. When you pick up your Hertz vehicle, it is already equipped with an electronic toll device or enrolled in a plate-based billing system, since nearly all toll roads in the United Kingdom are cashless.

At the Hertz counter you have two main options:

• PlatePass pay-per-use: Hertz charges you the actual toll amount plus a daily administrative fee of approximately GBP 7.50 per day on days you use a toll road.
• Unlimited toll package: some Hertz locations offer a fixed daily rate (typically GBP 9 to GBP 20 per day) that covers all tolls for that day, subject to a weekly cap. Review the rental agreement before signing.

If you decline both options and still drive through a cashless toll in the United Kingdom, Hertz will bill the toll plus processing fees to your credit card after the rental ends. Toll charges can appear days or even weeks after you return the vehicle, because toll agencies process invoices in batches.

Major toll systems you may encounter across the United Kingdom include E-ZPass (Northeast and Midlands), FasTrak (California), SunPass (Florida), and TxTag or TollTag (Texas). All of these are fully electronic, so having a plan before you drive is important.

To pick up a Hertz hire car in the United Kingdom you must bring the following physical documents:

• Your original, unexpired driving licence (physical card, not a digital copy).
• A major credit card with your name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher (required for certain Hertz reservations in the United Kingdom).
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driving licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Hertz counter in the United Kingdom must be physical originals. Digital versions shown on a phone or tablet will not be accepted. Name mismatches between your licence, passport, and credit card are one of the most common causes of problems at the counter, so make sure all names match before you travel.

When you pick up a Hertz vehicle in the United Kingdom, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after you return the car.

For standard vehicle classes at Hertz locations in the United Kingdom, the typical hold is approximately GBP 200 to GBP 300. However, the exact amount can be higher depending on:

• The vehicle class (premium, luxury, or large SUV categories often carry higher holds).
• The specific Hertz location (airport locations may differ from city locations).
• The length of the hire and local policies.

The hold is released after you drop off the vehicle and the contract closes. Your bank or card issuer controls how quickly the funds reappear in your available credit, and this can take up to 15 business days.

You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at Hertz counters in the United Kingdom. If your primary card is declined, you may use a second credit card in your own name, but third-party cards are never accepted.

Yes, every booking made through Hola Car Rentals, including Hertz hires in the United Kingdom, includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

The United Kingdom has extensive cashless toll networks, including E-ZPass in the Northeast, FasTrak in California, SunPass in Florida, and TxTag or TollTag in Texas. Whether you pay through the Hertz PlatePass programme or directly through a toll agency, you can submit a claim after your hire ends.

To claim your cashback:

• Email [email protected] within 30 days of returning the Hertz vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals booking confirmation, the Hertz hire agreement, and a toll receipt or itemised invoice showing the charges.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. The cap is 5% of your total booking value, so if your booking total was GBP 600, the maximum refund is GBP 30. Claims submitted after 30 days are not accepted.

The standard minimum age to hire a Hertz car in the United Kingdom without additional surcharges is 25. Drivers aged 21 to 24 can hire from Hertz in most areas but will be charged a daily young-hirer surcharge, and most vehicle classes are restricted to drivers 25 and older.

Two regions have different rules:

• Scotland: Hertz and other hire companies are required by law to hire to licensed drivers aged 18 and older. A young-hirer surcharge still applies.
• Wales: Similar to Scotland, drivers aged 18 and above can hire, but surcharges may apply.

Vehicle classes typically restricted to drivers 25 and older at Hertz locations in the United Kingdom include full-size saloons, large SUVs, minivans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate classes.

The young-hirer daily fee at Hertz in the United Kingdom is approximately GBP 10.50 per hire day plus taxes, with a maximum charge of GBP 147 plus taxes. This fee disappears once the main driver turns 25.

Regardless of age, all hirers must present a valid driving licence and a major credit card in their own name for the security deposit.

Yes, Hertz charges an additional driver fee in the United Kingdom when the extra driver is not included in your rate. The fee at Hertz is approximately GBP 10.50 per hire day plus taxes, with a maximum charge of GBP 147 plus taxes for the hire period.

Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If that line does not appear, the fee will be due at the Hertz counter in the United Kingdom.

Requirements for adding a driver at Hertz in the United Kingdom:

• The additional driver must be physically present at the Hertz counter at pick-up.
• They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet).
• They must meet the minimum age requirements for the location.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Hertz hire agreement are covered by protections such as CDW or LDW. If someone drives who is not named on the contract, coverage may be void and additional charges may apply. You cannot add a driver remotely by phone or chat alone; the person must appear at the counter.

Yes, toll roads across the United Kingdom are almost entirely cashless, and this applies directly to Hertz hires. Cash payment is no longer available at the vast majority of toll plazas in the United Kingdom.

Hertz vehicles in the United Kingdom are equipped with an electronic toll device or enrolled in a plate-based billing system. The main electronic toll networks you will encounter include:

• E-ZPass: covers the Northeast from Maine to North Carolina, plus London-area roads.
• FasTrak: used throughout California, including the SR-91 Express Lanes, SR-73, SR-133, SR-241, and SR-261 in Southern California, and the Dartford Crossing in the Thames Gateway.
• SunPass: the primary system in Florida.
• TxTag and TollTag: used on roads in Texas including the Dallas North Tollway, US 183 in Austin, and TEXpress lanes in Fort Worth.

If you drive through a cashless toll in your Hertz hire without enrolling in a toll programme, Hertz will charge the toll amount plus administrative fees to your credit card after the hire ends. To avoid surprise charges, ask the Hertz agent at pick-up about the PlatePass programme or unlimited toll options available at your United Kingdom location before signing the hire agreement.

The insurance included in a Hertz hire in the United Kingdom depends on the rate plan you select when booking through Hola Car Rentals. It is important to understand what each coverage type does before you arrive at the Hertz counter.

The main coverages available for Hertz hires in the United Kingdom are:

• Collision Damage Waiver or Loss Damage Waiver (CDW or LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage you cause to other people or their property.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in the United Kingdom. Not all regions require hire companies to include minimum liability, so coverage levels vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 240,000) to your Hertz booking in the United Kingdom.

Neither CDW nor LDW covers your personal injuries, your belongings, or damage caused by prohibited use such as off-road driving or driving under the influence. Always review the Hertz hire agreement at pick-up to confirm which coverages are active and what deductibles apply.

Hertz hires in the United Kingdom follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs on your Hertz hire in the United Kingdom:

• Check the fuel gauge with the Hertz agent at pick-up and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before you drive away.
• Refuel within approximately 10 miles or 15 kilometres of the Hertz return location so the gauge does not drop below full before you arrive.
• Keep the fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in the United Kingdom with less fuel than recorded at pick-up, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some Hertz counter locations in the United Kingdom may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return location.

Yes, for Hertz hires in the United Kingdom booked through Hola Car Rentals, a voucher is typically required at pick-up. The Hertz counter in the United Kingdom uses the voucher to confirm your prepaid rate and apply it to the hire agreement.

Key points about the Hertz voucher for United Kingdom hires:

• Your voucher is included in your booking confirmation email from Hola Car Rentals. Check the confirmation for a printable or downloadable version.
• Some Hertz locations in the United Kingdom may accept a digital version on your phone, but bringing a printed copy is the safest approach since all documents at the counter must be physical originals.
• If the Hertz website or app shows a full amount due when you view your reservation, this is normal. The voucher instructs the Hertz counter to apply your prepaid amount, so you should not be charged again for the prepaid portion.
• Without the voucher, the Hertz counter in the United Kingdom may treat your booking as a walk-in reservation and charge the full retail rate.

If you did not receive your confirmation email or cannot locate the voucher, contact Hola Car Rentals support before your pick-up date so the document can be resent in time.

Yes, drivers aged 21 to 24 can hire a Hertz car in the United Kingdom, but a daily young-hirer surcharge applies and most vehicle classes are restricted.

At Hertz in the United Kingdom, the young-hirer fee is approximately GBP 10.50 per hire day plus taxes, with a maximum charge of GBP 147 plus taxes for the hire period. Drivers under 25 are generally limited to economy, compact, and intermediate vehicle categories. Classes such as full-size saloons, large SUVs, minivans, convertibles, luxury, and premium vehicles typically require the main driver to be at least 25.

There is a special exception for drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean and book through eligible Hola Car Rentals rate plans fulfilled by Avis or Budget (not Hertz) in the United Kingdom. That exception does not apply to Hertz.

In Scotland and Wales, Hertz and other hire companies in the United Kingdom are required by law to hire to licensed drivers aged 18 and older, though a young-hirer surcharge still applies.

Regardless of age, all hirers must present a valid driving licence and a major credit card in their own name for the security deposit hold.