VERIFIED REVIEWS
Holger Pfarr
"By far cheaper than all rental car offers."
Sharon Radford
"Quick and easy"
Bill Harshbarger
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off.
The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days.
Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy.
And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage.
Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing.
Their AI agent, perfectly better. Very good advice.
And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select.
Looking forward to booking with Hola again"
תמיר מורוביץ
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed.
Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference.
A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass.
My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
"Very easy to book
Very easy to pay
And the best deal I could find by quite a long way
Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
"great prices easy to book definitely use again"
constanza cecchi
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
"Hola is amazing, has everything you need.
Thanks"
Damien DE SOUSA
"Easy and fast booking process"
Jason Bishop
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou.
Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
"Good car and price"
Wheeling and dealing Uk
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
"Easy to use, great prices, all inclusive"
HaYoung Son
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
"So easy to book and a great price"
Jean-Francois WILMOTTE
"Perfect, no problems at all and a very attractive price."
amarthi rivera
"👌 EXCELLENT"
Jonne Miettinen
"Easy"
Hong-Anh Ha
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
"Awesome service"
JOSE LUIS MORA
"Excellent process, very easy"
K_Cantona95
"Excellent value for money!"
Ara Bermúdez
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
"Excellent experience"
Ole Alnes
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
"Everything was very quick and clear."
Artie Divin
"Very easy to book and very cheap"
Cristian Francisco Pastore
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
"Very easy to book etc, made it all so much better"
Robert Agati
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
"Best ever service I've experienced !
Well done !!!"
mrbstube
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
"EASY AND FAST."
Cristian Barbero
"The website format and information are very clear and accessible, with many options.
I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
"Everything is very intuitive and easy when managing reservations.
The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
"So far so good"
Judy Winkin
"Easy and good deal"
Samantha de León
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
"Very easy to book and competitive prices."
ju
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
"Very easy and accommodating"
denis dadoun
"Very good. Easy."
David Garciarena
"Easy to rent, best prices"
Jose J Rivera Indio Joe
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
"Very easy process and added extras were well appreciated"
Richard Gardiner
"booking process good, seems to have lots of inclusions"
sara l.
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
"Arranged so quickly and easily, top service..!!!"
Joseph
"Booking went smoothly"
Nathaniel Rosen
"Quick, clear and easy to understand."
Esther Ng
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
"Absolutely the best price."
Michael Parrish
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
"All done smoothly"
Kiran Sedoo
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
"Hola Car Rentals company is best car rental company,
and website is great."
Neil Flavin
"Quick hassle free booking with Hola.
Always a pleasure 👍"
Tomáš Kreitl
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
"Booking is very easy😊"
Tif Shukla
"Very easy and straight forward"
mindaugas liumpa
"Easy to book"
RICCARDO CARAMASCHI
"Great deals and easy booking!
Highly recommended"
Lynne Mathias
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
"Competitive rates and guarantees.
A reliable and responsive company."
Asher Wagner
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it.
At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost.
What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide.
One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent.
You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence.
Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
"Company with very good prices. Easy and quick booking process."
Mario Mejia
"An excellent experience, 100% recommended"
Michael Williamson
"Very easy great price"
vasilis ligdas
"Great prices and customer service"
Okan DOGAN
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."
Bj Virtue
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
"Excellent service"
About hiring a car with Hertz in Ohio
Hertz operates at all three of Ohio's major gateway airports — Cleveland Hopkins International Airport (CLE), John Glenn Columbus International Airport (CMH), and Cincinnati/Northern Kentucky International Airport (CVG) — each within a consolidated car hire centre. At CLE and CMH, reaching the Hertz counter requires a shuttle from the baggage claim level; the ride runs roughly five to seven minutes. CVG's hire facility connects directly from the terminal, cutting that step out entirely. Ohio's main toll road is the Ohio Turnpike, which runs on the E-ZPass electronic system; Hertz vehicles carry a PlatePass transponder, and using it costs around US$4.95 per day, capped at roughly US$24.75 per hire period, plus the tolls themselves at the undiscounted rate — declining the package can still trigger a per-transaction admin fee for each toll plaza crossed. Fuel across the state averages around US$3.90 per gallon; returning the car short of a full tank triggers Hertz's own refuelling rate, which runs well above pump price. Budget for an authorisation hold of around US$200 on a credit card in the primary driver's name — a credit card is required at pickup, no debit cards accepted. Drivers under 25 may face a young driver surcharge. If your licence uses a non-Latin script such as Arabic, Chinese, or Cyrillic, carry an International Driving Permit alongside the original licence.
Frequently Asked Questions
Which pickup area should I follow at Cleveland Hopkins International Airport (CLE) to reach the Hertz counter and the car lot without getting turned around?
On arrival at Cleveland Hopkins International Airport, collect your luggage and look for the overhead signs for "Rental Cars" or "Ground Transportation." CLE has a consolidated rental car facility housing multiple agencies, including Hertz. You will typically need to board a dedicated shuttle bus for a short ride to that facility. Following the airport's official signage is the most reliable way to navigate, as it will take you directly to the shuttle pickup zone and then to the correct counter.
If my flight lands late at night at CLE, what’s the easiest way to find the rental return entrance the next morning without relying on perfect GPS timing?
When you pick up your vehicle, take a moment to note the major roads and landmarks near the rental facility entrance, such as the specific motorway exit. The return area is generally well signed with "Rental Car Return" as you approach the airport on main routes like the Berea Freeway (Route 237). Making a mental note of the final turn or looking out for these dedicated signs is a good backup to your GPS. This simple observation can make your morning return much smoother and less stressful.
How early should I plan to arrive at the CLE rental car return if I’m flying out during a busy Monday morning rush?
For a busy Monday morning departure, it's sensible to build in an extra buffer. Plan to arrive at the rental car return at least 30 to 45 minutes earlier than you would normally. This accounts for potential traffic on the roads to the airport, the vehicle check-in process and the shuttle back to the terminal. Allowing this extra time helps ensure you reach your gate feeling calm and unhurried, even during peak travel hours.
Where can my group wait at CLE while one person handles the rental pickup, without clogging the kerb or splitting up too much?
A convenient meeting point is inside the main terminal near the baggage claim carousels once everyone has their luggage. This area offers seating and facilities while being out of the way of active traffic. Alternatively, the group can wait in the rental car facility's lobby. Once the rental agreement is complete and the car is ready, the driver can easily return to the terminal's passenger pickup kerb to collect the rest of the party and their bags.
What’s the least stressful route to drive from CLE to downtown Cleveland if I’m not comfortable with quick lane changes?
The most straightforward route for drivers new to the area is to take the I-71 North directly from the airport vicinity. This interstate leads straight into the heart of downtown Cleveland. To minimise stress, use a navigation app and review the last few steps of the route before you start driving. This allows you to anticipate which lane you'll need for your specific exit well in advance, giving you plenty of time to merge safely without last-minute manoeuvres.
If I’m staying in Ohio City or Tremont, what’s a simple approach to reach those neighbourhoods from the airport without accidentally ending up on the Shoreway or a wrong bridge?
From the airport area, take the I-71 North towards downtown. As you approach the city, stay in the middle or right lanes and follow signs for I-90 West. Shortly after joining I-90 West you will see exits for Ohio City and Tremont, such as W 25th Street or Steelyard Drive. This route avoids the more complex interchanges of the Innerbelt Bridge and keeps you on a direct path to these near-west side neighbourhoods, preventing confusion with the Shoreway.
What should I know about driving across the Innerbelt Bridge area if I’m heading between downtown Cleveland and the east side during peak traffic?
The Innerbelt Bridge (part of I-90) is a major artery and experiences significant congestion during morning and evening commutes. When crossing, be prepared for slower speeds and potential stop-and-go traffic. It's crucial to know your exit in advance, as lane changes can be challenging in heavy traffic. Using a live traffic app can help you anticipate delays and, if necessary, suggest alternative surface street routes to bypass the worst of the slowdowns.
Where are the most common “wrong turn” spots around downtown Cleveland ramps that can send visitors the opposite direction?
A common point of confusion is the interchange where I-71, I-90 and I-77 converge near downtown. It's easy to continue on the wrong interstate if you're not in the correct lane early. Specifically, the exits for East 9th Street and the Shoreway (Route 2) can be tricky. To avoid a wrong turn, set your GPS destination before you start driving and pay close attention to the overhead signs, which often list key destinations for each lane.
If I’m visiting the Rock & Roll Hall of Fame, what’s the easiest way to reach the North Coast Harbor area by car without getting trapped in one-way streets?
A simple approach is to take East 9th Street north all the way towards the lakefront. This main thoroughfare leads directly to the North Coast Harbor area where the Rock Hall is located. As you get close, signs will guide you to designated parking areas for the museum and nearby attractions like the Great Lakes Science Center. Using East 9th Street as your primary access road helps you avoid the network of smaller one-way streets closer to the Warehouse District.
When there’s a game or concert at Progressive Field or Rocket Mortgage FieldHouse, how does that typically affect driving and parking near Gateway Plaza?
Events at the Gateway Plaza sports complex significantly increase traffic and parking demand in the surrounding downtown area. Expect road closures, directed traffic patterns and slower travel times, especially in the hour before and after an event. Major arteries like East 9th Street, Carnegie Avenue and Ontario Street become very congested. If you're driving in the area during an event, it's wise to allow considerable extra time and consider parking in a garage a few blocks away and walking.
What’s a good plan for seeing both the West Side Market and Edgewater Park in one day by car without backtracking through downtown traffic?
A logical route is to visit the West Side Market in Ohio City first. After your visit, you can get on the Cleveland Memorial Shoreway (Route 2) heading west. Edgewater Park has a dedicated exit directly off the Shoreway, making it a quick and scenic drive from the market. This plan keeps you on the west side of the city and uses a major, efficient roadway, allowing you to avoid navigating through downtown's busier streets between these two popular destinations.
If I’m staying near Playhouse Square, what’s the simplest drop-off strategy for luggage without blocking busy streets or confusing valet-only entrances?
When approaching your hotel in the bustling Playhouse Square district, it's best to pull into the hotel's designated passenger loading zone or driveway. These areas are specifically designed for temporary stops to unload luggage and check in. Before you arrive, you can call the hotel to ask for the best street to approach from. This avoids the stress of trying to find a spot on busy streets like Euclid Avenue and ensures you don't accidentally block a valet lane or a through-traffic lane.
How tricky is it to drive to University Circle for the Cleveland Museum of Art on a weekend, and where do visitors usually get slowed down?
Driving to University Circle at the weekend is generally manageable, but the area can be busy due to its concentration of museums and cultural institutions. The primary slowdowns often occur on Euclid Avenue and Martin Luther King Jr. Drive as drivers search for parking. The simplest approach is to decide on a parking garage in advance, such as the museum's own garage, and set your satnav directly to that address. This prevents you from circling the area and getting caught in local traffic.
What’s the easiest way to combine a visit to the Cleveland Botanical Garden and Little Italy in the same trip without fighting for street parking twice?
The best strategy is to park once and walk between the two destinations. A great option is to use the parking garage shared by the Cleveland Museum of Art and the Botanical Garden in University Circle. After visiting the garden, Little Italy is a pleasant and relatively short walk away, just up the hill on Murray Hill Road. This approach saves you the significant hassle of trying to find a second parking spot in the often-crowded, valet-heavy Little Italy neighbourhood.
If I’m planning a day at the Cleveland Metroparks Zoo, what should I expect for arrival traffic and parking flow at the main entrance?
On popular days like weekends or bank holidays, expect a steady flow of traffic leading into the zoo's main entrance off Fulton Parkway. The zoo has a large, dedicated car park, and staff are typically on hand to direct cars efficiently to available spaces. To ensure a smooth arrival, it's best to get there early, ideally close to opening time, which helps you avoid the peak entry rush. Following the directional signs and the guidance of the parking attendants is key to a quick and easy start to your day.
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