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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Dayton include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Dayton, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dayton.
Will I face unexpected charges at the Hertz counter in Dayton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Dayton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dayton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Dayton International Airport?
The Hertz counter at Dayton International Airport (DAY) is located at 3789 Terminal Dr., Dayton, Ohio. This on-site airport location is the most popular Hertz pick-up point in Dayton, accounting for approximately 86% of all hires.
The Hertz counter at Dayton airport operates daily from 07:00 to 23:59. Because the counter is on-site at DAY, no off-site shuttle is required after you collect your bags. Simply follow the car hire signs inside the terminal to reach the Hertz desk directly.
If you are not flying into Dayton airport, Hertz also operates a second location at 8012 McEwen Rd. in the Centerville neighbourhood. That site has more limited hours (Monday through Friday, 08:00 to 17:00, closed weekends), so the Dayton airport location is the more convenient option for most travellers arriving by air.
What documents do I need to pick up my Hertz hire car in Dayton?
To pick up your Hertz hire car in Dayton, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A physical major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors travelling internationally)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz counter in Dayton. For licences in other non-English scripts, an IDP is strongly recommended to avoid potential issues.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Hertz at any Dayton location. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.
Are there speed cameras and traffic enforcement cameras near Hertz hire areas in Dayton?
Yes, Dayton has an extensive automated enforcement network that surprises many visitors picking up a Hertz hire car in Dayton for the first time.
Dayton operates more than 14 fixed speed and red-light camera sites, with the majority located in school zones. Key locations include areas around 2600 Wayne Avenue and 900 Wilmington Avenue, among others. The system issued over 140,000 citations in a recent year and operates 24 hours a day, 7 days a week, without on-site officers. Mobile speed camera trailers also rotate through school zones across the city.
Red-light cameras at intersections such as West Third Street at James H. McGee Boulevard and Linden Avenue at Smithville Road enforce strictly, with fines of approximately US$85 plus penalties.
This level of automated enforcement is more intensive than in many comparable U.S. cities. As a Hertz renter in Dayton, any citations issued to the vehicle will be forwarded to Hertz, which will then charge the associated fines plus an administrative processing fee to the credit card on file. Obeying posted speed limits at all times, especially near schools, is the best way to avoid these charges.
How do tolls work when renting a Hertz car in Dayton, and can I get cashback?
Dayton itself does not have toll roads within the city, but if you drive your Hertz hire car beyond Dayton towards Toledo, Cleveland, or Akron, you may encounter the Ohio Turnpike (I-76, I-80, I-90). This 241-mile east-west route uses E-ZPass electronic transponders as well as cash and credit card payment at plazas. Typical passenger vehicle tolls for a full crossing range from approximately US$16 to US$27.75 depending on direction and payment method, with E-ZPass saving roughly 33% compared to cash rates.
Your Hertz hire vehicle in Dayton will include an electronic toll device. At the counter you can choose between:
- An unlimited toll package at approximately US$11 to US$25 per day
- A pay-per-use option where Hertz bills actual tolls plus an administrative fee of approximately US$4.95 per day (capped at around US$34.65 per rental)
If you skip both options and drive through a cashless toll, Hertz will still charge the toll amount plus processing fees to your card after the hire ends.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Dayton hire. To claim, email [email protected] within 30 days of returning the Hertz vehicle, attaching your rental agreement and toll receipts.
What is the security deposit amount for a Hertz hire in Dayton?
When you pick up your Hertz hire car in Dayton, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles at U.S. locations, including Hertz in Dayton, the typical hold is approximately US$300 to US$400.
This is not a charge. It is a temporary reduction in your available credit that is released after you return the vehicle and close the hire agreement. Your bank or card issuer controls how quickly the hold disappears from your statement, and it can take up to 15 business days after return.
A few important points to keep in mind for your Hertz pick-up in Dayton:
- Only a physical major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
- Premium or speciality vehicle classes may carry a higher hold amount.
- Bring a backup credit card in case your primary card is declined.
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.
Do I need an International Driving Permit to rent from Hertz in Dayton?
It depends on the language and script of your driver’s licence. For your Hertz hire in Dayton, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic (Russian). Without an IDP in those cases, Hertz may refuse to complete the hire at the Dayton counter.
If your licence is in a Latin-script language other than English, an IDP is strongly recommended to avoid potential issues or fines, even if it is not strictly required in every case.
Key things to know before arriving at the Hertz counter in Dayton:
- The IDP is a translation document only. It must be carried together with your original licence and is not valid on its own.
- You must obtain your IDP in your home country before travelling. U.S. organisations such as AAA do not issue IDPs to holders of non-U.S. licences.
- All documents presented at the Hertz counter in Dayton must be physical originals. Digital versions are not accepted.
What are the downtown street changes in Dayton that could confuse Hertz renters?
Dayton is actively converting several downtown streets from one-way to two-way traffic, which can disorient drivers who are unfamiliar with the city, including those picking up a Hertz hire car in Dayton for the first time.
Streets such as West First Street, Monument Avenue, and North St. Clair Street are among those undergoing or having recently undergone direction changes. During transition periods, traffic flow on these roads can switch unexpectedly, creating navigation hazards not common in other mid-sized U.S. cities with more uniform grid systems.
Additional road changes to be aware of in your Hertz hire around Dayton include:
- The I-75 downtown interchange reconstruction, which consolidated left and right ramps into a central access point between Keowee Street and Edwin C. Moses Boulevard, altering the expected flow for newcomers
- Road diet projects on North Main Street and nearby corridors that have reduced lane counts and added centre turn lanes, narrowing what were previously wide Midwest-style roads
Using a GPS or navigation app with up-to-date maps is strongly recommended when driving your Hertz hire in Dayton, particularly in the downtown core, to account for these ongoing changes.
What insurance coverage should I consider for my Hertz hire in Dayton?
When picking up your Hertz hire in Dayton, two main types of protection are worth understanding before you reach the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz vehicle itself, including collision, theft, and vandalism. A deductible may still apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Hertz hire in Dayton. In Ohio, state-minimum liability is not universally mandated for hire companies, so confirming your coverage level before driving is important. Adding supplemental liability up to US$300,000 is strongly recommended.
Common exclusions to be aware of at the Hertz counter in Dayton include:
- Tires, wheels, and undercarriage damage are often not covered by standard CDW
- Driving under the influence or off permitted roads voids coverage
- Only drivers listed on the hire agreement are covered
Review your booking confirmation carefully to confirm which protections are included in your rate before arriving at the Hertz location in Dayton.
Can I add an additional driver to my Hertz hire in Dayton?
Yes, you can add an additional driver to your Hertz hire in Dayton, but the additional driver must be physically present at the counter at the time of pick-up with their own valid driver’s licence.
For Hertz in Dayton, the additional driver fee is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid directly at the Hertz counter in Dayton and is not prepaid through your booking.
Important conditions to keep in mind:
- The additional driver must sign the hire agreement at the Dayton counter
- If the additional driver’s licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit
- Drivers under 25 may be subject to a young-driver surcharge in addition to the additional driver fee
- Only drivers listed on the hire agreement are covered by the vehicle’s protections
If your booking confirmation shows that an additional driver is included at no charge, confirm this with the Hertz agent in Dayton before signing the agreement to ensure no extra fee is applied.
Is there a young driver surcharge for renters under 25 at Hertz in Dayton?
Yes, Hertz in Dayton applies a young-driver surcharge for renters between the ages of 21 and 24. Ohio does not have a state law requiring hire companies to serve drivers under 21, so the minimum hire age at the Hertz Dayton locations is generally 21, with a daily underage fee applied.
Drivers aged 21 to 24 renting from Hertz in Dayton should also be aware that most vehicle classes are restricted to renters aged 25 and older. Categories typically available to under-25 renters include economy, compact, and intermediate vehicles. Premium, luxury, full-size SUV, van, and convertible classes are generally not available.
To prepare for your Hertz pick-up in Dayton as an under-25 renter:
- Budget for the daily young-driver surcharge, which will be charged at the Dayton counter
- Select an eligible vehicle class when booking to avoid issues at pick-up
- Bring a physical major credit card in your name with your name printed on the card for the security deposit
The surcharge disappears once you turn 25. If you believe you were incorrectly charged the underage fee at the Hertz counter in Dayton, keep all paperwork and contact support after the hire ends.
What is the fuel policy for Hertz hires in Dayton?
Hertz in Dayton follows a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid fuel fees at the end of your Hertz hire in Dayton:
- Check the fuel gauge with the Hertz agent at pick-up and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pick-up
- Refuel within approximately 10 miles of the return location, whether that is the Dayton airport counter at 3789 Terminal Dr. or the McEwen Rd. location in Centerville
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Dayton with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
If the vehicle was not full at pick-up, ask the Hertz agent in Dayton to record the exact starting level on the agreement. You are then only required to return it at that same level.
What airport fees and taxes apply to a Hertz hire at Dayton airport?
Hiring a Hertz car at Dayton International Airport (DAY) involves several fees and taxes beyond the base hire rate. These are standard charges associated with airport hire locations in the United Kingdom and will appear on your hire agreement at the Hertz counter in Dayton.
Typical fees and taxes at the Hertz Dayton airport location include:
- Airport Concession Recovery Fee (ACRF): typically 8% to 10% of the base rate, charged by Hertz to recover the cost of operating at DAY
- Customer Facility Charge (CFC): approximately US$4.50 per day, a standard airport hire facility fee
- Montgomery County hire tax: approximately 3% of the base rate
- State and local surcharges that may apply on top of the above
These fees are not unique to Hertz but apply to all hire companies operating at Dayton airport. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Hertz counter in Dayton. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply. Contact support after the hire ends with your paperwork for review.
Does my Hertz booking in Dayton include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals, including Hertz hires in Dayton, include Travel Assistance provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United Kingdom or Canada.
For eligible travellers driving a Hertz hire in Dayton or on nearby motorways such as I-75 or the Ohio Turnpike, the Travel Assistance coverage typically includes:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover does not include damage to the Hertz vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).
If you need assistance during your Hertz hire in Dayton, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as prior authorisation may be required for reimbursement.
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