Car Hire Hertz
in Louisiana

Hola Car Rentals is the only premium partner of the top car hire brands operating in Louisiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Louisiana.

No. With Hola Car Rentals, all costs and charges for your booking in Louisiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Louisiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Hertz operates hire counters at all major airports in Louisiana. You can collect your Hertz vehicle at the following locations:

• Louis Armstrong New Orleans International Airport (MSY), Kenner
• Baton Rouge Metropolitan Airport (BTR), 9430 Jackie Cochran Dr, Baton Rouge
• Lafayette Regional Airport (LFT), Lafayette
• Monroe Regional Airport (MLU), 5400 Operations Rd Ste 102, Monroe
• Shreveport Regional Airport (SHV), 5001 Perimeter Rd, Shreveport

In addition to airport counters, Hertz operates Hertz Local Edition (HLE) neighbourhood locations across Louisiana, including sites in New Orleans (901 Convention Ctr Blvd), Metairie (4616 Veterans Memorial Blvd), Baton Rouge (10948 Airline Highway and 6868 Florida Blvd), Lafayette (2429-D West Congress), Shreveport (7230 Youree Drive), and Harvey (1530 Lapalco Blvd Ste 25).

To find your specific Hertz counter at any Louisiana airport, follow the hire signs inside the terminal or check your booking confirmation for the exact address.

Yes, Louisiana has a small number of toll roads and bridges that you may encounter during your Hertz hire, though the state has far fewer tolls than many other U.S. states.

The most notable toll road is the Lake Pontchartrain Causeway, a roughly 24-mile bridge connecting Metairie to Mandeville. The one-way toll for a standard 2-axle vehicle is approximately US$5.00, with a return trip costing around US$9 to US$10. Other crossings such as the Huey P. Long Bridge and certain ferry routes typically cost US$1.00 to US$3.00 per crossing.

Louisiana does not use a statewide electronic transponder network like E-ZPass or SunPass. Tolls are collected either at cash booths or via licence plate photography (toll-by-plate style) on cashless segments. There are no congestion charges or emissions zones in Louisiana.

For your Hertz hire in Louisiana, the vehicle may include a toll device or plate-based billing programme. If you use it, Hertz will charge the actual toll amount plus a daily convenience fee (typically US$3.95 to US$12.99 per day). If you do not enrol and drive through a cashless toll, Hertz will bill the toll at the highest undiscounted rate plus an administrative fee. Where cash booths are available, paying cash directly is a straightforward way to avoid programme fees.

When you collect your Hertz hire in Louisiana, the vehicle will typically include an electronic toll device or be enrolled in a plate-based billing system. At the counter, you will generally have two options:

• Purchase an unlimited toll package at a fixed daily rate (approximately US$11 to US$25 per day, depending on location and vehicle class). This covers all tolls you incur during the hire period.
• Decline the package and pay tolls on a pay-per-use basis. In this case, Hertz will charge the actual toll amount plus a daily or per-transaction administrative fee each time you use a toll road or bridge in Louisiana.

If you do not enrol in any programme and drive through a cashless toll, Hertz will receive the invoice from the toll authority and bill your credit card at the highest undiscounted rate plus an administrative processing fee. These charges can appear on your card weeks after the hire ends, as toll agencies process invoices in batches.

On Louisiana's toll bridges where cash booths are still available, such as the Lake Pontchartrain Causeway, paying cash directly at the booth is an option that avoids any Hertz programme fees entirely. Always confirm the current payment options at the booth before crossing.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in Louisiana.

This benefit is useful if you cross toll bridges such as the Lake Pontchartrain Causeway (approximately US$5.00 one-way) or other toll crossings in Louisiana. The reimbursement covers the lesser of the total tolls you paid or 5% of your Hola Car Rentals booking total.

To claim your cashback after returning your Hertz vehicle in Louisiana:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To collect your Hertz hire in Louisiana, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the physical card, used for the security deposit authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the Hertz counter in Louisiana. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

Yes, a physical major credit card in the main driver’s name is required at every Hertz location in Louisiana to cover the security deposit authorisation hold at collection.

The hold is a temporary authorisation placed on your card, not an immediate charge. It reduces your available credit until the hire is closed and your bank releases the hold, which can take up to 15 business days after the vehicle is returned.

For a standard vehicle at a Hertz location in Louisiana, the typical hold is approximately US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or speciality vehicles may carry a higher hold.

• The card must be physical (not a virtual or single-use card number)
• The driver’s name must be printed on the card
• Debit cards and prepaid cards are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel to Louisiana to prevent fraud blocks on the authorisation.

The minimum age to hire a Hertz vehicle in Louisiana without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee on top of the base hire rate.

Louisiana follows the standard U.S. policy set by Hertz: drivers under 25 pay an additional daily surcharge, and most vehicle classes are restricted to renters aged 25 and older. Restricted categories typically include full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles.

Drivers aged 21 to 24 hiring a Hertz vehicle in Louisiana are generally limited to economy, compact, and intermediate vehicle classes.

• Minimum age to hire: 21 (with young-driver surcharge)
• No surcharge: 25 and older
• Vehicle class restrictions apply for under-25 drivers

A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age. If you are unsure whether your age affects your eligibility for a specific Hertz vehicle class in Louisiana, contact Hola Car Rentals customer service before booking.

Yes, you can add an additional driver to your Hertz hire in Louisiana, either included in your rate or for a fee paid at the counter.

When the additional driver is not included in your Hola Car Rentals rate, Hertz charges approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 for the hire period. Always check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding an additional driver at the Hertz counter in Louisiana:

• The additional driver must be present at collection with a valid driver’s licence
• If their licence is not in English or uses a non-Latin alphabet, an IDP is required
• The additional driver must meet the minimum age requirement (21 to 24 with a surcharge, 25 and older without)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement in Louisiana are covered by the vehicle’s protections such as CDW and liability cover. Anyone who drives the car without being named on the contract may void those protections and result in additional charges.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be valuable during a Hertz hire in Louisiana, particularly if you are driving long distances between cities or crossing rural areas of the state.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or need legal support after an incident during your Hertz hire in Louisiana, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Louisiana, and a brief description of the situation. Always contact the assistance team before incurring expenses, as some reimbursements require prior authorisation.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz hire vehicle (that is handled by CDW) or third-party liability (covered by LIS or SLI).

Hertz hires in Louisiana follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs at the end of your Louisiana hire:

• Check the fuel gauge with the Hertz agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at collection
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep the final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before returning the vehicle

If you return the Hertz vehicle in Louisiana with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the vehicle was not full at collection, ask the Hertz agent to record the exact starting level on the hire agreement. You are then only required to return it at that same level, not necessarily full.

Yes, a one-way drop-off fee may apply if you collect your Hertz hire at one location in Louisiana and return it to a different location, whether within the state or in another state.

Common scenarios where a drop-off fee typically applies:

• Collecting in New Orleans (MSY) and returning in Baton Rouge or Shreveport
• Collecting at a Louisiana airport and returning to a city in a neighbouring state
• Long-distance one-way routes between different regions

Same-city airport-to-downtown returns often do not carry a drop-off fee, but this depends on the specific Hertz locations involved in Louisiana.

The drop-off fee is route-specific and varies by distance, vehicle class, and season. It is not included in any rate plan and cannot be pre-paid. When booking through Hola Car Rentals, the fee will be shown under the "To pay at destination" section on the details page if it applies to your selected route. Review your booking confirmation to confirm whether a drop-off fee is listed before collecting your Hertz vehicle in Louisiana.

The insurance cover included in your Hertz hire in Louisiana depends on the rate plan selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully, as cover varies by plan.

Common coverages available for Hertz hires in Louisiana include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum liability to be included, but not all do. Louisiana renters are strongly encouraged to add supplementary liability cover.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. They also exclude prohibited uses such as off-road driving, driving under the influence, or use by an unauthorised driver not listed on the Hertz agreement in Louisiana.

Check your Hola Car Rentals confirmation to see exactly which protections are included in your selected rate before collecting your Hertz hire in Louisiana.

Yes, it is sometimes possible to collect your Hertz hire in Louisiana earlier than the scheduled time, but early collection is subject to vehicle availability at the specific location on that day.

Changing your collection time to an earlier slot may also reprice your reservation, since hire rates are calculated based on the dates and times selected at booking. A different time window could result in a different daily rate or total cost.

If you plan to arrive in Louisiana earlier than expected, for example due to a flight schedule change, it is best to contact Hola Car Rentals in advance to check whether an earlier collection can be accommodated at your Hertz location without affecting your rate.

Keep in mind that Hertz counters in Louisiana operate during set hours. If you arrive outside those hours, the counter may not be staffed to process your collection. Your booking confirmation will show the counter hours for your specific Louisiana location. If your flight is delayed by less than 24 hours, Hertz will generally hold your reservation. Delays beyond 24 hours may require you to contact support to avoid losing the booking.