Hertz Car Hire
in New Orleans

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Orleans, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Orleans.

No. With Hola Car Rentals, all costs and charges for your booking in New Orleans are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Orleans charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The main Hertz location near New Orleans Louis Armstrong Airport (MSY) is at 600 Rental Blvd, which is described as the closest Hertz hire location to the airport. A second airport-area location operates at 2200 Aberdeen St. Both locations offer shuttle or airport pick-up services from Louis Armstrong Airport.

These Hertz airport locations in New Orleans operate daily from 06:00 to 23:59, making them accessible for early-morning arrivals and late-evening flights. If you are already in the city and do not need the airport location, Hertz also maintains a centre in the city at 901 Convention Centre Boulevard, open Monday through Friday 08:00 to 18:00 and Saturday 09:00 to 12:00.

When you arrive at MSY, follow the car hire signage toward the shuttle stop and board the Hertz shuttle to reach the 600 Rental Blvd facility. Bring your booking confirmation, driver’s licence, passport, and a major credit card in the main driver’s name to complete the pick-up process.

To pick up your Hertz hire car in New Orleans, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in New Orleans. Name mismatches between your licence, passport, and credit card are a common reason for delays, so make sure all names match before you travel.

Yes, there are toll roads near New Orleans, though Louisiana’s toll network is limited compared to states like Florida or New York. The most notable toll road is the Lake Pontchartrain Causeway, a roughly 24-mile bridge connecting Metairie to Mandeville, with a one-way toll of approximately US$5.00 for standard two-axle vehicles. Other crossings such as the Huey P. Long Bridge or ferry routes typically cost US$1.00 to US$3.00 per crossing.

Louisiana does not use a statewide electronic transponder system like E-ZPass or SunPass. Tolls are collected either at cash booths or via licence plate photography (toll-by-plate) on cashless segments.

Your Hertz vehicle in New Orleans will include an electronic toll device or plate-based billing. At the Hertz counter you can choose between:

• An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on the programme)
• A pay-per-use option, where Hertz bills actual tolls plus a daily administrative fee (approximately US$3.95 to US$12.99 per day on days tolls are incurred)

If you do not enrol in any programme and drive through a cashless toll, Hertz will still receive the plate invoice and charge you the toll at the highest undiscounted rate plus an administrative fee. Paying cash at booths where available is one way to avoid programme fees entirely.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in New Orleans.

If you drive the Lake Pontchartrain Causeway or any other toll road in the New Orleans area, you can submit a claim after returning the vehicle. For example, if your Hola Car Rentals booking total is US$500, the maximum cashback is US$25. If you paid US$15 in tolls, you receive US$15 back. If you paid US$40, you receive the US$25 cap.

To claim your Tolls Cashback after your Hertz hire in New Orleans:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the signed Hertz hire agreement, and a toll receipt or invoice showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

The minimum age to hire a Hertz car in New Orleans without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee on top of the base hire rate.

For Hertz in New Orleans, the young-driver surcharge is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid at the Hertz counter and is not included in your prepaid rate.

Drivers under 25 hiring in New Orleans are also restricted from certain vehicle classes. Categories such as luxury, premium, full-size SUV, minivan, and convertible are typically reserved for drivers aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

Regardless of age, all drivers at the Hertz counter in New Orleans must present a valid driver’s licence and a major credit card in their own name for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.

Yes, you can add an additional driver to your Hertz hire in New Orleans, either at the time of booking or at the counter during collection.

For Hertz in New Orleans, the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the counter.

To add an additional driver at the Hertz counter in New Orleans:

• The additional driver must be present at collection in person
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the hire agreement
• Confirm the additional driver’s name appears on your copy of the contract before leaving

Only drivers listed on the Hertz hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Anyone who drives the car without being named on the contract may void those protections and expose you to additional charges.

Hertz hires in New Orleans follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before driving away from the New Orleans location.

When returning your Hertz vehicle in New Orleans, refuel within approximately 10 miles or 15 km of the return location so the tank does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Hertz may charge:

• A fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price
• A refuelling service or administrative fee on top of the fuel cost

Some Hertz counter locations in New Orleans may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Hertz hires in New Orleans as well. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting New Orleans from outside North America and experience an emergency during your Hertz hire, such as a medical situation on the highway or a breakdown in an unfamiliar area, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To activate assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in New Orleans, and a brief description of the situation. This coverage does not replace CDW for vehicle damage or LIS for third-party liability, which are separate protections. Always review your booking confirmation for the exact terms that apply to your Hertz hire.

Yes, Hertz in New Orleans requires a physical major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold at collection.

For a standard vehicle in the United States, the typical security hold placed by Hertz is approximately US$300 to US$400. This is a temporary authorisation, not a charge, but it reduces your available credit until your bank releases it after the hire ends. Banks can take up to 15 business days to post the release.

Important points to keep in mind for your Hertz collection in New Orleans:

• Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the deposit
• The card must be physically present and must have the driver’s name printed on it
• Even if you prepaid your booking online, you still need to present a credit card at the Hertz counter
• Bring a backup credit card in your name in case your primary card is declined

If your card is issued by a bank outside the United States, notify your bank before travelling to New Orleans to prevent fraud blocks on the in-person authorisation.

Yes, one-way hires with Hertz in New Orleans are possible, but a drop-off fee may apply depending on your return location.

When you book a one-way hire through Hola Car Rentals, the drop-off fee is shown during checkout under the section labelled "To pay at destination." This fee is set by Hertz and varies based on the route, distance, vehicle class, and season. It is not included in your prepaid rate and cannot be prepaid.

Common patterns for one-way hires from New Orleans:

• Returning to another airport or city in Louisiana or a neighbouring state typically incurs a drop-off fee
• Long-distance or cross-country one-ways usually carry higher fees
• Some short same-city routes between airport and centre may have no drop-off fee

If you need to change your return location after booking, contact support before your collection date, as mid-hire route changes must be approved by Hertz and may result in re-pricing or a higher fee. Always verify the drop-off fee shown on your Hola Car Rentals confirmation matches what the Hertz counter presents at collection in New Orleans.

Yes, driving in New Orleans near the French Quarter involves restrictions that are unlike most other U.S. cities, and they can affect how you plan your Hertz hire.

The French Quarter uses a zoning system with designated blue, white, and red zones that limit vehicle access to specific streets such as Toulouse and Dumaine. Bourbon Street has expanded pedestrian-only hours until 6:00 AM, and shared lanes like Royal Street enforce a 10 MPH speed limit where pedestrians have priority over vehicles.

The street grid in New Orleans is also fragmented due to its historic layout. Some streets do not align across intersections, and one-way systems can change with little notice. The Claiborne Expressway in the Treme neighbourhood creates confusing interchanges around Broad and Galvez that first-time drivers often find disorienting.

Practical tips for driving your Hertz hire in New Orleans:

• Use GPS navigation and update it before your trip, as paper maps may not reflect current one-way changes
• Avoid driving into pedestrian-priority zones in the French Quarter, especially late at night
• Plan routes around the Claiborne Expressway if you are unfamiliar with the area

There are no congestion charges or emissions zones in New Orleans, so no additional city-centre fees apply to your Hertz hire beyond standard tolls on bridges.

The insurance and protection options available with your Hertz hire in New Orleans depend on the rate plan you selected when booking through Hola Car Rentals.

The two main types of cover to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz hire in New Orleans. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.

CDW and LIS are separate protections and must both be present for comprehensive cover. Neither covers your personal belongings (that requires PEC) or your own medical costs (that requires PAI).

Check your Hola Car Rentals booking confirmation to see exactly which coverages are listed as included in your New Orleans Hertz rate. If you are unsure, contact support before your collection date.

If your flight to New Orleans is delayed, Hertz will generally hold your reservation for up to 24 hours from the original scheduled pick-up time, provided you arrive during the counter’s opening hours.

The Hertz airport locations in New Orleans at 600 Rental Blvd and 2200 Aberdeen St operate daily from 06:00 to 23:59, which gives significant flexibility for delayed arrivals. The centre in the city at 901 Convention Centre Boulevard closes at 18:00 on weekdays and 12:00 on Saturdays, so a late-night arrival would need to go to the airport location instead.

Key points to bear in mind if your New Orleans arrival is delayed:

• If the delay is less than 24 hours from your original pick-up time, your Hertz booking should be held automatically
• Make sure you will arrive while the counter is still open, as after-hours collection procedures vary
• If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
• Changes beyond 24 hours are not guaranteed, but the support team will assist where possible

Do not cancel and rebook without speaking to support first, as this may affect your rate and availability at the New Orleans Hertz location.