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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Colorado include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Colorado, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Colorado.
Will I face unexpected charges at the Hertz counter in Colorado when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Colorado are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Colorado charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Hertz hire car at Denver International Airport in Colorado?
At Denver International Airport (DEN), collecting your Hertz hire in Colorado involves a short shuttle ride from the main terminal.
- After collecting your bags, go to Level 5 of the Jeppesen Terminal and head to Island 4, located outside doors 505 to 513 or doors 504 to 512.
- Board the courtesy shuttle to the consolidated hire car facility.
- Once inside the facility, follow Hertz signage to reach the check-in counter.
Denver International Airport is the busiest Hertz location in Colorado and operates 24 hours a day (midnight to 11:59 PM daily), with the facility open from midnight to 2 AM and again from 5 AM to midnight. This makes it convenient for early departures and late-night arrivals.
Bring your booking confirmation, a valid driver’s licence, and a physical major credit card in the main driver’s name to complete the pick-up process at the Hertz counter.
What documents do I need to pick up a Hertz hire car in Denver?
To collect your Hertz hire car in Denver, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz Denver counter.
Are there toll roads in Colorado that will affect my Hertz hire?
Yes, Colorado has several toll roads that can affect your Hertz hire, and all of them are fully cashless with no cash payment booths.
- E-470: A 47-mile loop around the Denver metro area, including the route to Denver International Airport. Tolls are variable based on time of day and distance.
- I-25 Express Lanes: Approximately 7 miles between US-36 and downtown Denver, with tolls ranging from roughly US$0.50 to US$5.00 per trip.
- US-36 Express Lanes: Connecting Denver and Boulder.
- Northwest Parkway: A shorter toll road in the northern Denver suburbs.
All Colorado toll roads use the ExpressToll system, which bills via transponder or licence plate tolling (LPT). LPT rates are higher than transponder rates, with ExpressToll users saving 25 to 35 per cent compared to LPT.
Your Hertz vehicle in Colorado will have an electronic toll device. At the counter, you can enrol in an unlimited toll programme (typically US$11 to US$25 per day) or pay per use. If you do not enrol, Hertz will bill the undiscounted LPT toll amount plus an administrative fee per toll event after the hire ends.
Can I get cashback on tolls paid during my Hertz hire in Colorado?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5 per cent of your total booking value for tolls paid during your Hertz hire in Colorado.
Colorado's toll roads, including E-470, the I-25 Express Lanes, and US-36 Express Lanes, are fully cashless and can add up quickly, especially if you are driving to or from Denver International Airport on E-470. This benefit helps offset those costs.
To claim your cashback after returning your Hertz vehicle in Colorado:
- Email [email protected] within 30 days of returning the car.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals confirmation, the signed Hertz hire agreement, and a toll receipt or invoice showing the charges paid.
The refund is processed to your original payment method and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts or Hertz invoice handy.
What documents do I need to pick up a Hertz hire car in Colorado?
To pick up your Hertz hire in Colorado, you must bring the following physical documents to the counter:
- A valid, original driver’s licence (not a digital copy).
- A physical major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors travelling from abroad).
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required at most Hertz Colorado locations.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter in Colorado. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
How much is the security deposit for a Hertz hire in Colorado?
When collecting your Hertz hire in Colorado, a temporary authorisation hold will be placed on your credit card at the counter. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by Hertz location, vehicle class, and season.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
- Your bank controls how quickly the hold disappears after release, which can take up to 15 business days.
- Premium or speciality vehicles at Hertz Colorado locations may require a higher hold amount.
- Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted. Debit cards, prepay cards, and virtual cards are not accepted for the deposit.
To avoid issues at the Hertz counter in Colorado, notify your bank of your travel plans in advance, confirm you have sufficient available credit, and bring a backup credit card in your name as a precaution.
Is there a young driver surcharge for drivers under 25 at Hertz in Colorado?
Yes, Hertz applies a young driver surcharge in Colorado for renters between the ages of 21 and 24. The standard Hertz underage fee in the United States is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period.
Additional restrictions apply to younger drivers at Hertz Colorado locations:
- Most vehicle classes are restricted to drivers aged 25 and older. Categories such as full-size, SUV, premium, luxury, minivan, and convertible are typically unavailable to under-25 renters.
- Economy, compact, and intermediate vehicles are generally the classes available to young renters.
- The minimum age to hire at most Hertz Colorado locations is 21. Drivers under 21 cannot hire.
The young driver surcharge is paid directly at the Hertz counter in Colorado and is not included in your prepaid rate. Budget accordingly before your trip. If you are unsure whether your chosen vehicle class is available for your age, contact customer support before booking.
What travel assistance is included with my Hertz booking in Colorado?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be especially useful when driving a Hertz hire across Colorado's mountain roads and remote areas.
Core benefits typically include:
- Travel and medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you experience a medical emergency or need legal help after an incident while driving your Hertz hire in Colorado, contact the assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free).
- WhatsApp: +1 208 910 1001.
- Email: [email protected].
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz vehicle itself (that requires CDW/LDW) or third-party liability (that requires LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your reservation.
What is the fuel policy for Hertz hires in Colorado?
Hertz hires in Colorado follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Hertz Colorado hire:
- At pick-up, verify the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
- During the hire, use the correct fuel type as indicated in the vehicle (petrol or diesel).
- Before returning the car, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Hertz vehicle in Colorado with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a service fee. For after-hours returns at Colorado Hertz locations, leave the receipt in the key envelope and keep a photo of the full gauge as proof.
Does Hertz in Colorado include insurance in the hire rate?
The insurance coverage included in your Hertz hire in Colorado depends on the rate plan you selected when booking through Hola Car Rentals.
For hires in the United States, the two main plan options are:
- All Inclusive: Typically includes Collision Damage Waiver (CDW/LDW), which reduces your financial liability for damage to the Hertz vehicle. A deductible may still apply.
- All Inclusive+: Adds supplemental third-party liability coverage (LIS/ALI/SLI) on top of CDW/LDW, protecting you against bodily injury or property damage you may cause to others while driving in Colorado.
CDW/LDW covers damage to the Hertz hire car itself but does not cover third-party liability, your personal injuries, or your belongings. Some U.S. states require a minimum level of third-party liability, but not all do. Adding LIS/ALI/SLI is strongly recommended for driving in Colorado.
Review your booking confirmation to confirm exactly which protections are included in your Hertz Colorado rate. If you are unsure, contact customer support before your pick-up date.
Can I add an additional driver to my Hertz hire in Colorado?
Yes, you can add an additional driver to your Hertz hire in Colorado, either as part of your rate or by paying a fee at the counter.
The standard Hertz additional driver fee in Colorado is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. If your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.
Requirements for adding a driver at the Hertz counter in Colorado:
- The additional driver must be present at pick-up with a valid driver’s licence.
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also present an International Driving Permit.
- The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young driver surcharge.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the Hertz hire agreement in Colorado are covered by the vehicle's protections. Never allow an unlisted person to drive the car.
Can I pick up a Hertz car in Colorado and return it in a different city?
Yes, one-way hires with Hertz in Colorado are possible, allowing you to pick up in one city and return in another, but a drop-off fee may apply depending on the route.
How one-way fees work for Hertz Colorado hires:
- Same-city routes, such as Denver International Airport to downtown Denver, often have no drop-off fee.
- Routes between different Colorado cities, such as Denver to Colorado Springs or Denver to Grand Junction, typically carry a one-way fee that varies by distance and vehicle class.
- Cross-state one-way hires, such as Colorado to another US state, usually incur a higher drop-off fee and may have availability restrictions.
The drop-off fee for your Hertz Colorado booking will be shown during the booking process under the section labelled as charges due at the destination. It is not included in your prepaid rate and cannot be prepaid. Review your booking confirmation to confirm whether a fee applies to your specific route.
If you need to change your return location after booking, contact support promptly, as route changes may reprice the hire and recalculate the drop-off fee.
What airport fees and taxes should I expect on my Hertz hire in Colorado?
When collecting your Hertz hire at a Colorado airport, particularly Denver International Airport (DEN), your final bill will include several fees and taxes beyond the base hire rate. These are standard charges applied to all hire brands at Colorado airports.
Common fees and taxes to expect on a Hertz Colorado airport hire:
- Airport Concession Recovery Fee (ACRF): A percentage charged by Hertz to recover the cost of operating at the airport.
- Customer Facility Charge (CFC): A per-day fee that funds the consolidated hire car facility at Denver International Airport and other Colorado airports.
- Colorado state hire tax and any applicable local taxes.
- Vehicle Licence Recovery Fee (VLRF): A small daily charge to recover vehicle registration costs.
If your Hola Car Rentals booking confirmation shows that taxes and fees are included in your prepaid rate, you should not be billed separately for those items at the Hertz counter in Colorado. If you are charged for something that your confirmation shows as included, document the charge and contact support after the hire. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges.
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