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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in New Jersey include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges at the Hertz counter in New Jersey when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Newark Liberty International Airport in New Jersey?
The Hertz counter at Newark Liberty International Airport (EWR) in New Jersey is located at 132 Carson Road, Newark, NJ 07114, inside Building 23 on the airport grounds.
When you arrive at EWR, follow the car hire signs towards the hire car facilities. Hertz operates directly at the airport, so you will not need to take a long off-site shuttle. If you are unsure of the exact route from your terminal, ask airport staff or check the signage for the hire car area directing you to Building 23.
Hertz also maintains a separate centre in downtown Newark at 589 Ferry Street for renters who prefer a city collection rather than the airport. A Jersey City location is available as well, offering off-airport options that may carry lower fees than the airport site.
What documents do I need to pick up a Hertz rental car in New Jersey?
To pick up a Hertz hire car in New Jersey, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.
All documents presented at the Hertz counter in New Jersey must be physical originals. Digital copies on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.
How do tolls work on New Jersey roads when renting from Hertz?
New Jersey roads are heavily tolled, and nearly all toll collection is cashless, so understanding how tolls work before collecting your Hertz hire in New Jersey is important.
The main tolled routes you are likely to use include:
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): E-ZPass rates start at approximately US$0.95, increasing with distance
- Garden State Parkway (Cape May to Montvale, 172 miles): E-ZPass rates start at approximately US$1.90
- Atlantic City Expressway: full-length fare approximately US$5.50
Your Hertz vehicle in New Jersey will include an electronic toll device. At collection you can choose between two options:
- Unlimited toll package: typically US$11 to US$25 per hire day, covering all tolls during the hire
- Pay per use: the actual toll amount plus daily or administrative processing fees billed after the hire
If you opt out of the Hertz toll programme and drive a cashless-only gantry without your own transponder, New Jersey law allows the hire company to charge up to three times the toll cost, capped at US$5 per toll, in addition to the toll itself. Toll-By-Plate rates are also higher than E-ZPass rates. Many toll charges post days or even weeks after the hire ends.
Can I get cashback on tolls paid during my Hertz rental in New Jersey?
Yes, you can get cashback on tolls paid during your Hertz hire in New Jersey through the Tolls Cashback benefit included with all Hola Car Rentals bookings.
Given that New Jersey has some of the highest toll exposure in the United Kingdom, especially around the New Jersey Turnpike, Garden State Parkway, and NYC-area bridges and tunnels, this benefit can add up meaningfully. The reimbursement covers up to 5% of your total booking value for tolls paid during the hire period.
For example, if your booking total is US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
To claim your cashback after returning your Hertz vehicle in New Jersey:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is there a congestion charge or emissions zone fee when driving a Hertz rental in New Jersey?
No, New Jersey itself does not have a congestion charge or emissions zone fee. There is no equivalent to London's ULEZ or similar city-centre driving surcharges anywhere in New Jersey for your Hertz hire.
However, if you drive your Hertz hire from New Jersey into Manhattan, New York City's Congestion Relief Zone applies. This zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Entering this area on local streets triggers a daily fee of approximately US$8.99 plus taxes and fees, billed through the vehicle's toll device.
You can travel on the FDR Drive or the West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone. Cameras automatically detect vehicles entering the area, so there are no traditional toll booths to watch for.
If you plan to drive your Hertz hire between New Jersey and Manhattan, factor this congestion fee into your budget alongside the bridge and tunnel tolls, which typically range from US$15 to US$25 or more per crossing.
What is the minimum age to rent a car from Hertz in New Jersey?
The minimum age to rent a car from Hertz in New Jersey without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to renters aged 25 and older.
For Hertz in New Jersey, the young-driver surcharge is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period.
Vehicle classes typically restricted to renters under 25 include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.
New Jersey is not New York or Michigan, so the standard Hertz policy applies: the minimum age is 21 (not 18). Renters under 21 cannot hire from Hertz in New Jersey.
Regardless of age, all renters must present a valid driver’s licence and a major credit card in the main driver’s name with the name printed on the card for the authorisation hold.
How much is the security deposit for a Hertz rental in New Jersey?
When collecting a Hertz hire in New Jersey, a temporary authorisation hold is placed on your credit card at the counter. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.
Premium or speciality vehicles may carry a higher hold. The Hertz counter at Newark Liberty International Airport in New Jersey may also apply airport-specific rules that affect the deposit amount.
A few important points to keep in mind:
- The hold is a temporary authorisation, not a charge. It reduces your available credit until your bank releases it after the hire ends
- Banks can take up to 15 business days to reflect the release, sometimes longer
- Only a physical major credit card in the main driver’s name with the name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Bring a backup credit card in case your primary card is declined
If your card is issued outside the United Kingdom, set a travel notice with your bank before arriving at the Hertz counter in New Jersey to avoid fraud blocks on the authorisation.
What airport fees and taxes apply to a Hertz rental at Newark Airport in New Jersey?
Renting from Hertz at Newark Liberty International Airport in New Jersey means your total cost will include several fees and taxes on top of the base rate. These are standard charges at New Jersey airport locations and are not unique to Hertz.
Typical charges you can expect include:
- New Jersey state sales tax: 6.625%
- Vehicle hire tax: typically 5% to 10% depending on the location
- Airport concession recovery fee (ACRF): typically 8% to 12% of the base rate at New Jersey airport locations like Newark
- Customer facility charge (CFC): typically US$3 to US$7 per day
Off-airport Hertz locations in New Jersey, such as the centre in downtown Newark or Jersey City, generally avoid the airport concession and facility charges, which can make them 10% to 30% cheaper on a base-rate comparison. However, you will need to arrange your own transportation to those locations from the airport.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Hertz counter in New Jersey. Review the confirmation carefully before collection so there are no surprises.
Does Hertz in New Jersey offer travel assistance if something goes wrong during my rental?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Hertz hire in New Jersey, whether on the New Jersey Turnpike, the Garden State Parkway, or anywhere else in the state.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is designed for travellers hiring abroad and applies to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this benefit.
If you need assistance during your Hertz hire in New Jersey, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Always check your booking confirmation for the exact cover terms and limits that apply to your reservation.
Can I add an additional driver to my Hertz rental in New Jersey?
Yes, you can add an additional driver to your Hertz hire in New Jersey, either at no cost if your rate includes it or for a daily fee paid at the counter.
For Hertz in New Jersey, the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the full hire period. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.
Requirements for adding an additional driver at the Hertz counter in New Jersey:
- The additional driver must be physically present at collection
- They must present a valid driver’s licence and meet the same document requirements as the main driver
- If their licence uses a non-Latin alphabet, an International Driving Permit is required
- They must meet the minimum age requirement (21 for Hertz in New Jersey, with a surcharge for drivers aged 21 to 24)
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Hertz hire agreement in New Jersey are covered by protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.
What is the fuel policy for Hertz rentals in New Jersey?
Hertz hires in New Jersey follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs at the end of your Hertz hire in New Jersey:
- Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at collection
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in New Jersey with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
The Hertz counter in New Jersey may also offer a Prepaid Fuel option at collection. If you accept it, you pay for a full tank upfront and do not need to refuel before return, but any unused fuel is generally non-refundable. The Full-to-Full policy is usually the better value if you plan to refuel near the return location.
Can I pick up a Hertz car in New Jersey and drop it off in another state?
Yes, you can generally collect a Hertz hire in New Jersey and drop it off in another state, but a one-way drop-off fee may apply depending on the route.
Common patterns for one-way hires from New Jersey with Hertz:
- New Jersey to a nearby state such as New York or Pennsylvania: a drop-off fee often applies and varies by distance and vehicle class
- New Jersey to a distant state: a drop-off fee almost always applies and can be significant
- Same-city airport to centre or vice versa: often no drop-off fee
The drop-off fee is route-specific and is set by Hertz, not by Hola Car Rentals. It will be shown during the booking process under the section labelled as charges due at the destination. Review your booking confirmation to confirm whether a fee applies to your specific route before collection.
This fee cannot be prepaid and is paid directly at the Hertz counter in New Jersey or at the return location. It is separate from fuel, tolls, and taxes.
If you need to change your drop-off location after booking, contact support as soon as possible, since mid-hire route changes must be approved by the Hertz location and may increase the fee or affect availability.
What happens if my flight is delayed and I arrive late to pick up my Hertz rental in New Jersey?
If your flight is delayed and you arrive late to collect your Hertz hire in New Jersey, the hire company will generally hold your booking for up to 24 hours from the original scheduled collection time.
Here is what to expect depending on the length of the delay:
- Delay of less than 24 hours: Hertz in New Jersey will hold your reservation. Make sure you arrive during the counter's service hours, as after-hours availability may be limited at the Newark airport location
- Delay of more than 24 hours: Contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in this situation are not guaranteed but the team will assist where possible
If you arrive after the Hertz counter at Newark Liberty International Airport in New Jersey has closed, check your booking confirmation for any after-hours instructions or key-drop procedures. Not all locations offer after-hours collection, so confirming this in advance is recommended if your flight arrives late at night.
To avoid losing your reservation entirely, do not wait until you land to act. Contact support as soon as you know your delay will exceed 24 hours.
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