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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Rhode Island include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Rhode Island, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Rhode Island.
Will I face unexpected charges at the Hertz counter in Rhode Island when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Rhode Island are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Rhode Island charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at T.F. Green International Airport in Rhode Island?
The Hertz counter at T.F. Green International Airport (PVD) in Rhode Island is located inside the terminal at 700 Jefferson Boulevard in Warwick. No shuttle is required; you walk directly to the counter after arriving.
Counter hours at this Hertz location in Rhode Island are:
- Sunday: 06:00 to 23:59
- Monday through Saturday: 00:01 to 00:30, then 06:00 to 23:59
The brief closure between 00:30 and 06:00 on weekdays is the only gap, so the counter operates on a near-24-hour basis. If your flight arrives during that window, plan accordingly or confirm after-hours key-drop procedures directly with the Hertz desk in Rhode Island before your trip.
What Hertz locations are available in Rhode Island besides the airport?
Yes, Hertz operates several locations across Rhode Island beyond T.F. Green International Airport (PVD) in Warwick.
Additional Hertz locations in Rhode Island include:
- Providence: 400 Silver Spring Street
- Middletown: 950 Aquidneck Avenue (convenient for Newport-area visitors)
- North Kingstown: near Quonset Airport (NCO), at 150 Airport Street
- Newport State Airport (NPT) area in Middletown
Off-airport Hertz locations in Rhode Island are part of Hertz's neighbourhood hub model, which is designed to offer pickup and delivery service, insurance replacement hires, and unlimited mileage options. These locations can be a practical alternative if you are not arriving by air or if you prefer to avoid airport concession fees. Always confirm hours directly with the specific Rhode Island location before your arrival, as neighbourhood branches may have more limited operating hours than the airport counter.
Are there toll roads in Rhode Island that will affect my Hertz hire?
Yes, there are toll roads in Rhode Island that can affect your Hertz hire costs, though the main one for passenger cars is the Newport Bridge (officially the Claiborne Pell Newport Bridge).
Key toll details for Hertz renters in Rhode Island:
- Newport Bridge (connecting Newport on Aquidneck Island to Jamestown): E-ZPass non-resident rate is US$4.00; Bill by Mail (no transponder) is US$6.00; Rhode Island resident E-ZPass rate is US$0.83
- RhodeWorks Truck Toll gantries on I-95, I-295, I-195, and other routes charge trucks only; passenger cars pay nothing at those locations
- Rhode Island uses the E-ZPass system, which is accepted at the Newport Bridge
Your Hertz vehicle in Rhode Island will typically include an electronic toll device. At the counter you can choose an unlimited toll package (approximately US$11 to US$25 per day depending on the programme) or pay per use, where actual toll amounts plus administrative fees are billed to your card after the hire. If you drive through a cashless toll without enrolling in a programme, Hertz will charge the toll plus a processing fee, which can be US$15 or more per transaction.
Can I get cashback on tolls paid during my Hertz hire in Rhode Island?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in Rhode Island.
This is especially useful if you cross the Newport Bridge or encounter any other toll charges during your Rhode Island trip. The reimbursement covers the lesser of your actual toll costs or 5% of your booking total.
To claim your Tolls Cashback after your Hertz hire in Rhode Island:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Note that Tolls Cashback does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Hertz hire in Rhode Island?
To pick up your Hertz hire in Rhode Island, you must present a set of physical documents at the counter. Digital copies are not accepted.
Required documents include:
- Your original, unexpired driver’s licence (physical card, not a photo or digital version)
- A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold (debit and prepaid cards are not accepted)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Rhode Island from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
All named drivers on the Hertz agreement in Rhode Island must be present at pickup with their own valid licence and any required IDP.
How much is the security deposit for a Hertz hire in Rhode Island?
When you pick up your Hertz hire in Rhode Island, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.
For Hertz hires in the United States, including Rhode Island, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on:
- The vehicle class you selected (premium or speciality vehicles may carry a higher hold)
- The specific Hertz location in Rhode Island (airport versus off-airport)
- Seasonal factors and the length of your hire
You must present a physical major credit card with your name printed on the card. Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit. Bring a backup credit card in case your primary card is declined. After you return the vehicle, the hold is released, but your bank controls how quickly it appears back on your available credit, which can take up to 15 business days.
Is there a young driver surcharge for under-25 renters at Hertz in Rhode Island?
Yes, Hertz in Rhode Island applies a young driver surcharge for renters under 25 years old.
In most U.S. states, including Rhode Island, the standard minimum hire age is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the Hertz counter. For Hertz, Thrifty, and Dollar, this fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period.
Additional restrictions that apply to under-25 renters at Hertz in Rhode Island:
- Most vehicle classes are restricted; typically only Economy, Compact, and Intermediate categories are available
- Full Size, SUV, Minivan, Convertible, Luxury, and Premium classes generally require the driver to be 25 or older
- All standard document and credit card requirements still apply
Drivers under 21 are generally not eligible to hire at Hertz in Rhode Island. If you are 21 to 24, factor the daily surcharge into your budget when comparing rates.
What is the fuel policy for Hertz hires in Rhode Island?
Hertz in Rhode Island follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at your Rhode Island Hertz location:
- At pickup, confirm the fuel gauge reads full and ensure the starting level is recorded on your hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location (near 700 Jefferson Boulevard in Warwick for T.F. Green Airport returns) so the tank does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at the Hertz Rhode Island location, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, Hertz will charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee. Using the correct fuel type is also important; wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Can I pick up my Hertz car in Rhode Island and return it in another state?
Yes, one-way hires are possible with Hertz in Rhode Island, but a drop-off fee may apply depending on your return location.
Key points to understand about one-way Hertz hires from Rhode Island:
- If you pick up at T.F. Green Airport (PVD) or another Rhode Island location and return to a different city or state, a drop-off fee is typically added to your booking
- The fee amount varies by route, distance, vehicle class, and season; it is route-specific and set by Hertz
- Same-city airport-to-downtown returns within Rhode Island often carry no drop-off fee, but confirm during booking
- Cross-country or remote-area one-ways may carry higher fees or may not be permitted for certain vehicle classes
When booking through Hola Car Rentals, any applicable drop-off fee for your Hertz Rhode Island hire will be shown on the rate details page under the section labelled as amounts due at the destination. This fee cannot be prepaid and is paid directly to Hertz at pickup or return. If you need to change your return location after booking, the hire will be re-priced and the drop-off fee may change.
How does adding an extra driver work for a Hertz hire in Rhode Island?
Yes, you can add an additional driver to your Hertz hire in Rhode Island, either as part of your rate or for a fee paid at the counter.
For Hertz in Rhode Island, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the full hire period, unless your booking confirmation explicitly states that an additional driver is included at no charge.
Requirements for adding an extra driver at the Hertz counter in Rhode Island:
- The additional driver must be present at pickup with a valid driver’s licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Cyrillic, etc.), an International Driving Permit is also required
- Both the main driver and the additional driver must sign the hire agreement
- The additional driver must meet the minimum age requirements; under-25 drivers may be subject to a young-renter surcharge
Only drivers listed on the Hertz hire agreement in Rhode Island are covered by the vehicle's protections such as CDW/LDW and liability cover. Anyone who drives without being named on the contract may void those protections entirely.
What insurance coverage should I consider for my Hertz hire in Rhode Island?
When hiring with Hertz in Rhode Island, two main types of coverages are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Hertz hire in Rhode Island. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Rhode Island hire for adequate protection.
Common exclusions to be aware of:
- Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW
- Prohibited use such as off-road driving or driving under the influence voids cover
- Only drivers named on the Hertz agreement in Rhode Island are covered
Review your Hola Car Rentals booking confirmation to see which coverages are already included in your selected rate before deciding what to add at the Hertz counter.
Does my Hertz booking in Rhode Island include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz hire in Rhode Island as well.
This benefit is particularly relevant if you experience a medical emergency while driving through Rhode Island, whether on I-95, Route 1, or more remote areas of the state.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your full name, your Hola Car Rentals confirmation number (format: HOLA followed by your number), your location in Rhode Island, and a brief description of the situation ready.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Check your booking confirmation for the exact terms applicable to your reservation.
What happens if my Hertz hire in Rhode Island is returned late or after hours?
If you return your Hertz hire in Rhode Island later than the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location. After that window, Hertz may charge for additional hours or a full extra day, plus a potential late fee.
For the T.F. Green Airport Hertz location in Rhode Island, the counter operates on a near-24-hour schedule (closing only between 00:30 and 06:00 Monday through Saturday). If you need to return the vehicle during the closed window:
- Confirm key-drop procedures directly with the Hertz desk in Rhode Island before your hire begins
- Take photos of the vehicle condition and fuel gauge at the time of return
- Keep your final fuel receipt and place it in the return envelope if one is provided
- Note the exact time of return for your records
Be aware that when you drop off after hours, your liability for the vehicle may continue until a Hertz agent formally checks it in the next morning. If your flight is delayed and you expect to pick up more than 24 hours after your original booking time, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected], as the booking may otherwise be forfeited without a refund.
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