Hertz Car Hire
in North Carolina

Hola Car Rentals is the only premium partner of the top car hire brands operating in North Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in North Carolina.

No. With Hola Car Rentals, all costs and charges for your booking in North Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in North Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there are several documents you must bring to pick up your Hertz hire car in North Carolina.

• A valid, original driver’s licence in the main driver’s name (physical, not digital)
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence. Hertz will not accept the IDP alone.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in North Carolina.

Yes, Hertz in North Carolina requires a physical major credit card in the main driver’s name to place an authorisation hold at pickup.

The hold is a temporary authorisation on your card, not a charge, and it reduces your available credit until your bank releases it after the hire ends. For standard vehicles at Hertz locations in North Carolina, the typical hold is around US$300 to US$400, though the exact amount varies by location, vehicle class, and season.

• Debit cards and prepaid cards are not accepted for the authorisation hold
• Virtual or single-use card numbers are not accepted; you must present the physical card
• The card must have the driver’s name printed on it and sufficient available credit
• Bringing a backup credit card is recommended in case your primary card is declined

Even if you prepaid your booking, you must still present a physical credit card at the Hertz counter in North Carolina. Banks may take up to 15 working days to release the hold after the vehicle is returned.

Hertz operates at several major airports across North Carolina, making it convenient to pick up your hire car on arrival.

• Charlotte Douglas International Airport (CLT), located at 5489 Josh Birmingham Parkway, Charlotte, NC 28214
• Raleigh-Durham International Airport (RDU), serving the Raleigh area
• Asheville Regional Airport, at 61 Terminal Drive, Suite 15, Fletcher, NC 28732
• Greensboro Airport, serving the Piedmont Triad area
• Wilmington International Airport (ILM), at 1817 Aviation Drive, Wilmington
• Wilson Regional Airport, at 7265 Air Terminal Drive, Elm City, NC 27822

In addition to airport counters, Hertz also operates off-airport neighbourhood locations in North Carolina, including Raleigh at 1313 Capital Boulevard and Gastonia at 4312 D Wilkinson Boulevard. These off-airport Hertz locations can sometimes offer more competitive rates for longer or leisure hires.

To find your Hertz counter at any North Carolina airport, follow the car hire signs in the terminal or look for the consolidated hire car centre shuttle stop.

North Carolina operates fully cashless, all-electronic tolling with no toll booths, so your Hertz hire car will be billed electronically when you drive on toll roads in the state.

The main toll roads you may encounter in North Carolina include:

• Triangle Expressway, approximately 19 miles connecting the Raleigh and Durham area, with tolls up to US$3.60 electronically for a standard 2-axle vehicle
• Monroe Expressway, near Charlotte, with tolls up to US$2.66 electronically or US$4.10 by post for a 2-axle vehicle

Payment is accepted via NC Quick Pass, E-ZPass, SunPass, or Peach Pass. If you do not have a prepaid account, a bill-by-mail invoice is sent to the vehicle’s registered owner. NC Quick Pass holders receive a 35% discount off the bill-by-mail rate.

Your Hertz vehicle in North Carolina comes equipped with an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the programme) or pay per use, where Hertz charges you the actual toll amount plus an administrative processing fee after the hire ends. Toll charges may appear on your card days or weeks after you return the vehicle.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in North Carolina.

North Carolina uses all-electronic tolling on roads like the Triangle Expressway near Raleigh and the Monroe Expressway near Charlotte, so toll costs can add up over a multi-day trip. The Tolls Cashback benefit helps offset those expenses.

To claim your cashback after returning your Hertz vehicle in North Carolina:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.

Yes, Hertz applies a young driver surcharge in North Carolina for renters between the ages of 21 and 24.

In North Carolina, as in most U.S. states, the standard minimum age to hire without additional fees is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the Hertz counter. For Hertz, Thrifty, and Dollar, this fee is approximately US$13.50 per hire day, with a maximum cap of US$189 plus applicable taxes.

• Drivers under 21 are generally not permitted to hire in North Carolina
• Vehicle class restrictions apply for under-25 renters; categories such as luxury, premium, full-size SUV, minivan, and convertible are typically restricted
• Economy, compact, and intermediate SUV classes are usually available to younger renters

The young-driver surcharge is paid directly at the Hertz counter in North Carolina and is not included in your prepaid booking total. Budget for this fee in advance if you are between 21 and 24 years old. All other standard requirements, including a valid driver’s licence and a major credit card for the deposit, still apply regardless of age.

Yes, Hertz in North Carolina uses a Full-to-Full fuel policy by default, meaning you receive the car with a full tank and must return it full to avoid extra charges.

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in North Carolina with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the tank was not full at pickup, the starting level must be noted on the hire agreement, and you only need to return it at that same level. Always verify what is written on the agreement matches what you see on the gauge before driving away from the Hertz counter in North Carolina.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can be valuable if something unexpected happens during your Hertz hire in North Carolina.

North Carolina includes stretches of motorway and more remote mountain and coastal areas where an incident far from a city could be stressful. The included Travel Assistance covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travellers who are not residents of the United States or Canada. North American residents do not qualify for Travel Assistance. This cover does not replace CDW/LDW for damage to the Hertz vehicle or third-party liability insurance. Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation in North Carolina.

Yes, an International Driving Permit (IDP) is mandatory for your Hertz hire in North Carolina if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

For all other foreign licences not in English, an IDP is strongly recommended, even if not strictly required by Hertz in North Carolina. The IDP serves as a certified translation of your licence and helps avoid any issues at the counter.

• The IDP must be obtained in your home country before travelling; it cannot be issued abroad
• The IDP is not a standalone document and must always be presented together with your original driver’s licence
• Hertz will not accept an IDP alone as proof of driving entitlement

A valid foreign driver’s licence is generally accepted for hires in North Carolina. However, if there is any doubt about whether your licence will be recognised at the Hertz counter, obtaining an IDP before your trip is the safest approach. Check your booking confirmation for any specific document requirements that apply to your reservation.

Yes, you can add an additional driver to your Hertz hire in North Carolina, either included in your rate or for a fee paid at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is added at no cost. If it is not included, Hertz charges approximately US$13.50 per hire day for an additional driver, with a maximum cap of US$189 plus applicable taxes.

• The additional driver must be present at the Hertz counter in North Carolina at pickup
• They must bring a valid driver’s licence and, if required, an IDP
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by protections such as CDW/LDW

Age rules apply to additional drivers in the same way as the main driver. For Hertz in North Carolina, additional drivers must generally be at least 25 years old to avoid a young-driver surcharge, though drivers aged 21 to 24 may be added with the applicable daily fee. Always check your booking confirmation to confirm whether the additional driver fee is included or due at the counter.

The insurance cover included with your Hertz hire in North Carolina depends on the rate plan selected when booking through Hola Car Rentals.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.

For third-party liability, which covers bodily injury and property damage you may cause to others while driving in North Carolina, you can add Liability Insurance Supplementary (LIS) to your booking. Some U.S. states require hire companies to include state-minimum liability, but this does not apply uniformly across all North Carolina locations, so adding LIS is strongly recommended.

• CDW/LDW covers the Hertz hire vehicle only
• LIS/ALI/SLI covers third parties you may injure or whose property you may damage
• Personal accident and personal effects cover are separate optional extras

Always review your Hola Car Rentals confirmation and the Hertz hire agreement at the North Carolina counter to confirm exactly which coverages are active and what deductibles apply.

Yes, Hertz offers one-way hires in North Carolina, allowing you to pick up in one city and return the vehicle at a different location, though a drop-off fee may apply.

With Hertz locations across North Carolina, including Charlotte, Raleigh, Asheville, Greensboro, and Wilmington, one-way hires between cities in the state are generally available. The drop-off fee varies depending on the specific route, vehicle class, and season.

• The drop-off fee is route-specific and is shown during the booking process under the section labelled as due at destination
• The fee is not included in your prepaid rate and is paid at the Hertz counter in North Carolina at pickup
• Cross-border one-way hires, such as returning the vehicle in another U.S. state, may carry higher fees or restrictions depending on Hertz policy
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee

Always review the booking details page before confirming your reservation to see whether a drop-off fee applies to your specific North Carolina route. If the fee does not appear during checkout, no one-way charge should be added at the Hertz counter.

Yes, returning your Hertz hire car late in North Carolina can result in additional charges, though a short grace period typically applies.

Hertz generally allows a grace period of approximately 30 minutes beyond your scheduled return time. If you return the vehicle after that window, you may be charged for extra hours or an additional hire day, plus any applicable late fees.

• Grace periods are not guaranteed and can vary by Hertz location in North Carolina
• Extra time charges are billed at the partner’s standard rate, which may be higher than your prepaid daily rate
• If you know you will be late, contact the Hertz location in North Carolina as early as possible to discuss options
• Extending your hire in advance through your booking is generally a better option than returning late without notice

For after-hours returns at North Carolina Hertz locations, follow the key-drop instructions provided on your hire agreement. Note that your liability for the vehicle may continue until the Hertz agent formally checks it in the next working day. Always keep your hire agreement and take photos of the vehicle at drop-off to document its condition.