Hertz Car Hire
in Maine

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maine, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maine.

No. With Hola Car Rentals, all costs and charges for your booking in Maine are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maine charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Hertz operates at three main airports in Maine, making airport collection the standard option for most visitors arriving by air.

• Portland International Jetport (PWM), Portland: counter at 1001 Westbrook Street, with a nearby off-airport site at 1011 Westbrook Street
• Bangor International Airport (BGR), Bangor: on-site Hertz hire lot accessible via Godfrey Boulevard
• Augusta State Airport (AUG), Augusta: location at 75 Airport Road

There are no confirmed dedicated centre Hertz branches in Maine beyond the airport and near-airport sites listed above. If you are flying into any of these Maine airports, your Hertz counter will be at or very close to the terminal. Check your booking confirmation for the exact address and any updated counter hours before you travel.

To collect your Hertz vehicle in Maine, bring the following physical documents to the counter.

• Original, unexpired driver’s licence in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence
• Major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit
• Passport or valid government photo ID
• Booking confirmation or printed voucher if required
• Round-trip flight or cruise tickets (required for foreign visitors)

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Hertz counter in Maine. Name mismatches between your licence, passport, and credit card are a common reason for delays, so verify everything matches before you travel.

Maine's primary toll highway is the Maine Turnpike, which runs from Kittery to Augusta and uses the E-ZPass electronic toll system. Cash booths have been largely eliminated, so cashless tolling is the norm throughout Maine.

Your Hertz hire car in Maine will come equipped with an electronic toll device. At the Hertz counter you can choose between two options.

• Unlimited toll package: a fixed daily rate (typically US$11 to US$25 per day depending on location and hire period) that covers all tolls you incur on Maine roads during the hire
• Pay-per-use: you are billed for each toll you pass through, plus an administrative processing fee per transaction, charged to the card on file after the hire ends

If you drive through an E-ZPass lane without enrolling in the Hertz toll programme, Hertz will still receive a notice and charge your card for the toll plus any applicable fees. Toll charges often appear on your statement four to six weeks after the hire period ends, so do not be surprised by a post-hire charge related to Maine Turnpike tolls.

Yes, you can get cashback on tolls paid on the Maine Turnpike or any other toll road during your Hertz hire in Maine through the Hola Car Rentals Tolls Cashback benefit.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period. For example, if your booking total is US$500, the maximum cashback is US$25. If your actual Maine toll charges are lower than that cap, you receive the full toll amount back.

To claim after returning your Hertz vehicle in Maine, email [email protected] within 30 days of return and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Hertz counter
• A receipt or statement showing the toll charges paid (toll provider invoice, final hire invoice with itemised toll line, or transponder statement)

Refunds are processed to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Hertz vehicle in Maine, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the hire ends.

For Hertz locations in the United States, including Maine, the typical hold on a standard car is approximately US$300 to US$400. The exact amount can vary based on:

• Vehicle class (premium or speciality vehicles may carry a higher hold)
• Hire duration and season
• Specific airport or city location in Maine

The hold must be placed on a physical major credit card in the main driver’s name with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Hertz counter in Maine. After you return the vehicle, the hold is released, but your bank controls how quickly it clears, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your Hertz hire in Maine, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is free. If it is not included, Hertz charges US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period.

Requirements for adding a driver at the Hertz counter in Maine:

• The additional driver must be physically present at collection
• They must show a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirements for Maine
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Maine, cover may be void and additional charges could apply.

The minimum age to hire a Hertz car in Maine without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the Hertz counter in Maine.

Maine follows the standard UK rules, which means:

• Drivers 25 and older: no age surcharge
• Drivers 21 to 24: eligible to hire but subject to a young-driver surcharge, which varies by location and vehicle class
• Drivers under 21: generally not eligible to hire at Hertz locations in Maine

Vehicle class restrictions also apply. Drivers under 25 are typically limited to economy, compact, and intermediate categories. Classes such as full-size SUVs, premium, luxury, convertibles, and vans are usually restricted to drivers aged 25 and older at Hertz in Maine.

A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age. If you are 21 to 24, Budget for the daily surcharge when comparing total hire costs.

Hertz hires in Maine follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at Maine Hertz locations:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location (Bangor, Portland, or Augusta airports) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Hertz vehicle in Maine below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident on Maine highways or in more remote areas of the state.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience an incident while driving your Hertz hire in Maine, contact the assistance line immediately:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Maine, and a brief description of what happened. Follow the coordinator's instructions and keep all receipts and reports.

Important: this benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the Hertz hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your itinerary.

Yes, one-way hires are generally possible with Hertz in Maine, allowing you to pick up at a Maine airport such as Portland (PWM) or Bangor (BGR) and return the vehicle in a different state.

Key points to know before booking a one-way Hertz hire from Maine:

• A drop-off fee may apply and is route-specific. The fee varies by destination, vehicle class, and season
• The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation
• This fee cannot be prepaid and is paid directly at the Hertz counter in Maine or at the return location
• Cross-border one-ways (for example, Maine to Canada) may be restricted or require prior authorisation from Hertz
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee

Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Maine departure route before finalising your reservation.

After-hours returns at Hertz locations in Maine are subject to the specific policies of each airport branch. Counter hours at Maine airports such as Portland (PWM), Bangor (BGR), and Augusta (AUG) are not fixed and can vary by season and day, so confirm the hours on your hire agreement before your return date.

General guidance for after-hours Hertz returns in Maine:

• Follow any key-drop instructions provided on your hire agreement or by the Hertz agent at collection
• Leave the keys in the designated drop box at the Hertz lot
• Keep a photo of the vehicle's condition, fuel gauge, and odometer at the time of return
• If you prepaid fuel, keep your final fuel receipt and leave a copy with the keys
• Note that liability for the vehicle may remain with you until the Hertz agent formally checks it in the next business day

The standard grace period for returns in Maine is typically 30 minutes past your agreed return time. Returning beyond that window may result in charges for additional hours or days plus a late fee. If you anticipate a late return, contact the Hertz location in Maine as early as possible.

Whether CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) is included in your Hertz hire in Maine depends on the rate plan you selected at booking. Check your Hola Car Rentals confirmation for a line showing car hire insurance or CDW/LDW coverage.

If CDW/LDW is included in your Maine Hertz booking, it reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism, subject to any deductible shown on your confirmation.

What CDW/LDW does not cover at Hertz in Maine:

• Third-party liability (injury or property damage to others), this requires separate LIS/ALI/SLI coverage
• Damage from prohibited use such as off-road driving, DUI, or unauthorised drivers
• Tires, wheels, undercarriage, roof, or keys unless specifically included
• Incidents not reported promptly to Hertz

If a deductible applies, you pay up to that amount per incident even with CDW/LDW active. All drivers must be named on the Hertz hire agreement in Maine for cover to apply. Review your hire agreement carefully at the counter before signing.

No, the Hertz voucher process in Maine works the same way as at other Hertz locations in the United Kingdom. When you book through Hola Car Rentals, your prepaid rate is represented by a voucher that you present at the Hertz counter in Maine at collection.

Important things to know about the Hertz voucher in Maine:

• The Hertz Group website or app may display a full amount to pay when you look up your reservation. This is normal and does not mean you will be charged again. It is a display quirk related to how Hertz shows voucher bookings
• At the Hertz counter in Maine, present your booking confirmation or printed voucher along with your driver’s licence and credit card for the security deposit hold
• The voucher covers the prepaid portion of your hire. Any optional add-ons you accept at the Maine counter (such as GPS, child seats, or a toll package) are paid separately at collection
• The security deposit hold is still required even though your hire rate is prepaid

If the Hertz agent in Maine questions your voucher or attempts to charge the full amount again, show your Hola Car Rentals confirmation and ask them to apply the voucher before signing the agreement.