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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Bangor include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Bangor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Bangor.
Will I face unexpected charges at the Hertz counter in Bangor when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Bangor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Bangor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Bangor International Airport?
The Hertz counter at Bangor International Airport (BGR) is located inside the terminal at 299 Godfrey Blvd, Suite 7, Bangor, ME 04401. You walk directly to the counter after arriving, with no shuttle or off-site transfer required for the airport location.
The Hertz airport counter in Bangor is open daily from 08:00 to 23:59, which covers most flight arrivals, including late-evening ones. If your flight lands close to midnight, the counter should still be staffed.
There is also a second Hertz location in Bangor at 410 Stillwater Ave, which operates daily from 08:30 to 18:00. That off-airport location has significantly shorter hours, so if you are arriving by plane, the in-terminal BGR counter is the more practical option for most travellers.
What documents do I need to pick up a Hertz hire car in Bangor?
To pick up your Hertz hire car in Bangor, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz counter in Bangor. For licences in English or a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter. Debit and prepaid cards are not accepted for the authorisation hold.
How much is the security deposit for a Hertz hire in Bangor?
When you pick up your Hertz hire car in Bangor, a temporary authorisation hold is placed on your credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Hertz location in Bangor.
This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, and it can take up to 15 business days after drop-off.
- Only a physical major credit card in the main driver’s name is accepted for the hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- Premium or speciality vehicles may require a higher hold amount
It is a good idea to bring a backup credit card to the Hertz counter in Bangor in case your primary card is declined or does not have sufficient available credit.
How do tolls work when renting a Hertz car in Bangor, Maine?
Maine uses the E-ZPass electronic toll system, which operates on the Maine Turnpike and other toll roads in the state. Cash toll booths have largely been eliminated, so having a way to pay tolls electronically is important when driving a Hertz hire car out of Bangor.
Your Hertz vehicle in Bangor will come equipped with an electronic toll device. At the counter, you can choose between two options:
- An unlimited toll package at a fixed daily rate, typically between US$11 and US$25 per day depending on the Hertz programme, which covers all tolls during the hire period
- A pay-per-use arrangement where Hertz charges you the actual toll amount plus an administrative processing fee per transaction
If you drive through an E-ZPass lane without enrolling in the Hertz toll programme, the toll charge will still be billed to your credit card, along with any applicable processing fees. These charges often appear on your statement four to six weeks after the hire ends.
E-ZPass is accepted across 19 states in the North-east and Mid-Atlantic, so if you plan to drive beyond Bangor and Maine, the same system applies throughout the region.
Can I get cashback on tolls paid during my Hertz hire in Bangor?
Yes, you can get cashback on tolls paid during your Hertz hire in Bangor. All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the hire period.
Since Maine uses the E-ZPass system and the Maine Turnpike charges tolls on routes commonly driven from Bangor, this benefit is directly relevant to your trip.
To claim your Tolls Cashback after returning your Hertz hire in Bangor:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Hertz hire agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted.
What airport fees and taxes apply to a Hertz hire at Bangor Airport?
Hiring a Hertz car at Bangor International Airport (BGR) means your total cost includes more than just the base rate. Several fees and taxes are added for airport-based hires in Bangor:
- Airport Concession Recovery Fee (ACRF): typically 8% to 12% of the base rate, charged by Hertz to recover the cost of operating at the airport
- Customer Facility Charge (CFC): approximately US$4.50 per hire day, a standard airport fee
- Maine vehicle hire tax: 10% applied to the hire
These charges are standard for Hertz and other major brands operating at Bangor Airport and are not unique to any one company. Your booking confirmation will indicate which of these fees are included in your prepaid rate and which are due at the Hertz counter in Bangor at collection.
If your confirmation shows taxes and fees as included, you should not be billed again for those items at the counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire ends.
Is there a young driver surcharge for Hertz hires in Bangor?
Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring a Hertz car in Bangor. The standard Hertz young-renter fee in the United States is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period.
The minimum age to hire a Hertz vehicle in Bangor without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay the daily underage fee. Drivers under 21 are generally not permitted to hire.
Additionally, certain vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, premium, luxury, convertible, and speciality categories. Younger drivers in Bangor are typically limited to economy, compact, intermediate, and standard saloon classes.
If you are aged 21 to 24 and from Latin America or the Caribbean, a fee waiver may be available on select Hola Car Rentals rates fulfilled by Avis or Budget, but this exception does not apply to Hertz hires in Bangor. Always check your booking confirmation for the exact surcharge applicable to your reservation.
How do I add an additional driver to my Hertz hire in Bangor?
Yes, you can add an additional driver to your Hertz hire in Bangor, but the additional driver must be present at the Hertz counter at collection with their own valid driver’s licence.
Whether there is a fee depends on your booking rate:
- If your Hola Car Rentals confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no extra cost
- If not included, Hertz charges US$13.50 per hire day plus taxes for each additional driver, with a maximum of US$189 plus taxes per hire period
- AAA or CAA members may be eligible for a waived additional driver fee at Hertz locations in Bangor, confirm this at the counter
All additional drivers must meet the same age and document requirements as the main driver. Drivers aged 20 to 24 may incur a young-driver surcharge on top of the additional driver fee. Anyone who drives the Hertz vehicle in Bangor without being listed on the hire agreement is not covered by the hire protections, including CDW/LDW.
Both the main driver and the additional driver must sign the hire agreement at the Hertz counter in Bangor before driving.
What travel assistance is included with a Hertz booking in Bangor?
Most bookings made through Hola Car Rentals for a Hertz hire in Bangor include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if something unexpected happens while driving in Maine, such as a medical emergency on the Maine Turnpike or a breakdown in a remote area outside Bangor.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for travellers visiting from other countries. It also does not cover damage to the Hertz hire vehicle itself, which is handled separately by CDW/LDW cover.
What is the fuel policy for Hertz hires in Bangor?
Hertz hires in Bangor follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid any disputes or extra charges at the end of your Hertz hire in Bangor:
- Check the fuel gauge with the Hertz agent at collection and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge when you collect the car
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep the fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Bangor with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus an administrative service fee.
If the car was not full at collection, ask the Hertz agent in Bangor to record the exact starting level on the agreement, and return it at that same level to avoid charges.
Can I return my Hertz car in a different city from Bangor?
Yes, one-way hires are possible with Hertz, allowing you to pick up in Bangor and return the vehicle at a different location. However, a drop-off fee typically applies and the amount varies based on the route, distance, vehicle class, and season.
When booking a one-way Hertz hire from Bangor through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm. This fee is not prepaid and must be paid at the Hertz counter.
A few things to keep in mind for one-way hires from Bangor:
- Same-city airport to downtown routes often have no drop-off fee
- Routes between different cities or states typically carry a drop-off fee
- Cross-border one-ways, such as from Bangor into Canada, may be restricted or require prior authorisation from Hertz
- Premium and large vehicle classes may have higher repositioning fees or limited availability for one-way trips
If you need to change your drop-off location after booking, contact support as the hire may be re-priced and the drop-off fee recalculated.
What insurance options are available for a Hertz hire in Bangor?
When picking up your Hertz hire in Bangor, you will have the option to add or confirm insurance coverages. Understanding what each one covers helps you avoid paying for protection you already have or going without cover you need.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving the Hertz hire in Bangor. Some US states require a minimum level of liability cover, but not all do.
- Personal Accident Insurance (PAI): covers medical costs for you and your passengers in the event of an accident.
CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Hertz vehicle. These are separate protections and are often paired together for more complete cover during your Bangor hire.
Check your Hola Car Rentals booking confirmation to see which coverages are already included in your rate before accepting additional products at the Hertz counter in Bangor.
What are the hours for the off-airport Hertz location in Bangor?
Hertz operates two locations in Bangor, and their hours differ significantly. The off-airport Hertz location at 410 Stillwater Ave in Bangor is open daily from 08:30 to 18:00. This is considerably shorter than the airport counter hours and means evening or late-night pickups are not possible at this location.
The Hertz counter inside Bangor International Airport (BGR) at 299 Godfrey Blvd, Suite 7 is open daily from 08:00 to 23:59, making it the better option for travellers arriving by plane, especially on later flights.
A few practical points to consider when choosing between the two Hertz locations in Bangor:
- If your flight arrives after 18:00, the Stillwater Ave location will already be closed and you must use the airport counter
- The airport Hertz counter is in-terminal, so no shuttle or additional transport is needed after landing
- The off-airport location may suit travellers who are already in the Bangor area and need a vehicle during daytime hours
Always confirm hours on your hire agreement or directly with Hertz in Bangor before your collection, as hours can change on public holidays.
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