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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in South Carolina include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges at the Hertz counter in South Carolina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a Hertz hire car in South Carolina?
To pick up your Hertz hire car in South Carolina, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at the Hertz counter in South Carolina.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted.
Do I need an International Driving Permit to hire from Hertz in South Carolina?
An International Driving Permit (IDP) is mandatory for your Hertz hire in South Carolina if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian) script. In that case, the Hertz counter will require both your original licence and the IDP together.
If your licence is in a Latin alphabet but not in English, an IDP is strongly recommended, though not strictly mandatory. Hertz South Carolina staff may have difficulty reading a licence in an unfamiliar language, so carrying an IDP avoids potential issues at pickup.
Key points to remember:
- The IDP is a translation booklet only, not a standalone licence
- You must carry your original licence at all times alongside the IDP
- Obtain your IDP in your home country before travelling, as US-based issuers do not issue IDPs to non-US licence holders
What is the minimum age to hire a car from Hertz in South Carolina?
To hire from Hertz in South Carolina, the standard minimum age is 21. Drivers aged 21 to 24 are permitted but will be charged a daily young-hirer surcharge at the Hertz counter.
For Hertz, Thrifty, and Dollar, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes. Young-hirer surcharges are separate and apply on top of the base rate.
Additional restrictions for under-25 renters at Hertz in South Carolina include:
- Most premium, luxury, full-size SUV, minivan, and convertible vehicle classes are restricted to drivers 25 and older
- Economy, compact, and intermediate categories are typically available to younger renters
- A major credit card in the main driver’s name is still required for the authorisation hold
Drivers 25 and older are not subject to any young-hirer surcharge at Hertz locations across South Carolina.
How do tolls work when hiring from Hertz in South Carolina?
South Carolina has one primary toll road: the Southern Connector, a 16-mile stretch connecting I-185 to I-385 near Greenville. If you are driving a Hertz hire car in South Carolina and plan to use this road, here is what to expect.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system. Payment options at the toll plazas include:
- PalPass transponder (electronic)
- Cash with exact change at certain ramps (Highway 20 and Fork Shoals Road)
- Credit or debit cards (Visa, Mastercard, AMEX, Discover) at mainline plazas only; PIN debit is not accepted
Typical toll costs for a standard car range from approximately US$0.075 to US$3.00 for the full 16-mile route, which involves two toll points.
At the Hertz counter in South Carolina, you can enrol in an optional electronic toll programme (such as PlatePass) for a daily fee of approximately US$3.95 to US$4.95, capped at around US$19.75 per hire period, plus actual toll charges. This lets you use electronic lanes without a personal transponder.
If you drive through a cashless toll without enrolling, Hertz will bill you the toll at the highest undiscounted rate plus an administrative fee, which can be significantly higher than paying directly.
What credit card do I need for the Hertz security deposit in South Carolina?
Yes, a major credit card is required for the authorisation hold when picking up your Hertz hire in South Carolina. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.
The card must meet all of the following conditions:
- Physical card (not a digital wallet or virtual card number)
- Issued in the main driver’s name, with the name printed on the card
- Sufficient available credit to cover the hold, typically around US$300 to US$400 for standard vehicles at Hertz locations in the United States
The deposit is a temporary authorisation hold, not a charge. It reduces your available credit until Hertz releases it after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 working days.
Even if you prepaid your booking, you must still present a physical credit card at the Hertz counter in South Carolina. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on in-person authorisations.
Does Hertz in South Carolina have off-airport hire locations?
Yes, Hertz operates both airport and off-airport locations in South Carolina. In addition to counters at major airports, Hertz runs neighbourhood locations known as Hertz Local Edition branches in cities across the state.
Airport locations with Hertz in South Carolina include:
- Columbia Metropolitan Airport (CAE) in West Columbia, at 3000 Aviation Way or 3250 Airport Blvd, Suite 10
- Greenville-Spartanburg International Airport (GSP) in Greer
- Charleston International Airport (CHS) area in North Charleston
- Myrtle Beach International Airport (MYR)
- Hilton Head Island Airport (HHH)
- Donaldson Centre Airport (GDC) near Greenville
Off-airport Hertz Local Edition branches in South Carolina are typically co-located with body shops, hotels, or repair facilities. These locations often offer pickup and delivery service, direct insurance billing, and unlimited mileage options. Base rates at off-airport Hertz sites in South Carolina are generally lower than airport locations because they avoid certain airport concession fees and surcharges.
To confirm the exact address and hours for your preferred Hertz location in South Carolina, check your booking confirmation before travelling.
What is the fuel policy for Hertz hires in South Carolina?
Hertz hires in South Carolina follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Hertz hire in South Carolina:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in South Carolina with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Some Hertz counters in South Carolina may offer a Prepaid Fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value unless you are certain you will not refuel before returning.
Can I get Tolls Cashback on my Hertz hire in South Carolina?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Hertz hire in South Carolina. You can claim up to 5% of your total booking value back for tolls paid during your hire period.
This is especially useful if you drive the Southern Connector near Greenville, the only toll road in South Carolina, or if your Hertz itinerary takes you into neighbouring states with more extensive toll networks.
To claim your Tolls Cashback after returning your Hertz vehicle in South Carolina:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What insurance cover is included in a Hertz hire in South Carolina?
The insurance included in your Hertz hire in South Carolina depends on the rate plan you selected when booking. Here is a breakdown of the main coverages to understand:
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Hertz hire in South Carolina. Some US states require hire companies to include state-minimum liability, but this is not universal. Adding supplementary liability cover of up to US$300,000 is strongly recommended.
Common exclusions across all coverages include:
- Prohibited use such as driving under the influence, off-road use, or racing
- Drivers not listed on the Hertz hire agreement
- Damage to tyres, undercarriage, or roof (unless specifically included)
- Late or missing incident reports
Always review your booking confirmation and the Hertz hire agreement at the South Carolina counter to confirm exactly which coverages are active and what deductibles apply.
Can I add an additional driver to my Hertz hire in South Carolina?
Yes, you can add an additional driver to your Hertz hire in South Carolina, either as an included benefit or for a fee at the counter, depending on your rate.
For Hertz in South Carolina, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, when not already included in your booking. Check your confirmation for the line stating additional driver is included before arriving at the counter.
Requirements for adding an additional driver at the Hertz counter in South Carolina:
- The additional driver must be physically present at pickup
- They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- They must meet the minimum age requirements; drivers aged 21 to 24 may be subject to a young-hirer surcharge
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Hertz hire agreement in South Carolina are covered by protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle, as this can void your cover and result in additional charges.
Can I pick up a Hertz car in South Carolina and return it in another state?
Yes, one-way hires are generally available with Hertz in South Carolina, allowing you to pick up in one city or state and return the vehicle at a different location. However, a drop-off fee may apply depending on the route.
Key points about one-way Hertz hires from South Carolina:
- Same-city routes, such as airport to downtown within South Carolina, often have no drop-off fee
- Routes between different cities or states typically carry a drop-off fee that varies by distance, vehicle class, and season
- Cross-border hires into Canada or Mexico are generally restricted or require prior authorisation from Hertz
- Driving across US state lines from South Carolina is generally permitted under your Hertz hire agreement, but always confirm territory rules on your contract
The drop-off fee for your specific Hertz route from South Carolina will be shown under the section labelled to pay at destination during the booking process. This fee cannot be prepaid and is paid directly to Hertz at the counter or upon return.
If you need to change your return location after booking, contact support promptly, as mid-hire route changes must be approved by Hertz and may result in re-pricing or a higher fee.
What happens if my flight is delayed and I arrive late for my Hertz hire in South Carolina?
If your flight is delayed and you arrive later than your scheduled Hertz pickup time in South Carolina, your reservation will generally be held for up to 24 hours from the original pickup time. As long as you arrive within that window and the Hertz counter is still open, you can collect your vehicle without losing your booking.
Important considerations for late arrivals at Hertz locations in South Carolina:
- If your delay is less than 24 hours, Hertz will hold your reservation; confirm the counter hours for your specific South Carolina location in advance
- If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
- After-hours arrivals require advance arrangement; check your booking confirmation for any after-hours pickup instructions at your Hertz South Carolina location
Counter hours vary by location across South Carolina, including at airports such as Columbia Metropolitan (CAE), Greenville-Spartanburg (GSP), Charleston (CHS), and Myrtle Beach (MYR). Always verify the operating hours for your specific Hertz branch before travelling so you can plan your arrival accordingly.
Does Hertz in South Carolina include travel assistance with my booking?
Yes, most bookings made through Hola Car Rentals for a Hertz hire in South Carolina include travel assistance coverage provided by Terrawind Global Protection. This benefit is included at no extra cost and is designed to support you during unexpected situations whilst travelling.
Coverage typically includes:
- Medical assistance for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is particularly relevant if you experience a medical emergency or accident whilst driving your Hertz hire on South Carolina highways such as I-26, I-77, or I-95, where distances between towns can be significant.
To use the assistance, call +1 888 980 9992 (toll-free, available 24 hours) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Always review your booking confirmation to confirm the exact terms and limits that apply to your Hertz South Carolina reservation.
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