Hertz Car Rental
in United States

Hola Car Rentals is the only premium partner of the top car rental brands operating in the United States, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in the United States.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Hertz uses a program called PlatePass for toll management across the United States. When you pick up your Hertz vehicle, it is already equipped with an electronic toll device or enrolled in a plate-based billing system, since nearly all toll roads in the United States are cashless.

At the Hertz counter you have two main options:

• PlatePass pay-per-use: Hertz charges you the actual toll amount plus a daily administrative fee of approximately US$9.99 per day on days you use a toll road.
• Unlimited toll package: some Hertz locations offer a fixed daily rate (typically US$11 to US$25 per day) that covers all tolls for that day, subject to a weekly cap. Review the rental agreement before signing.

If you decline both options and still drive through a cashless toll in the United States, Hertz will bill the toll plus processing fees to your credit card after the rental ends. Toll charges can appear days or even weeks after you return the vehicle, because toll agencies process invoices in batches.

Major toll systems you may encounter across the United States include E-ZPass (Northeast and Midwest), FasTrak (California), SunPass (Florida), and TxTag or TollTag (Texas). All of these are fully electronic, so having a plan before you drive is important.

To pick up a Hertz rental car in the United States you must bring the following physical documents:

• Your original, unexpired driver's license (physical card, not a digital copy).
• A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher (required for certain Hertz reservations in the United States).
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license.

All documents presented at the Hertz counter in the United States must be physical originals. Digital versions shown on a phone or tablet will not be accepted. Name mismatches between your license, passport, and credit card are one of the most common causes of problems at the counter, so make sure all names match before you travel.

When you pick up a Hertz vehicle in the United States, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after you return the car.

For standard vehicle classes at Hertz locations in the United States, the typical hold is approximately US$300 to US$400. However, the exact amount can be higher depending on:

• The vehicle class (premium, specialty, or large SUV categories often carry higher holds).
• The specific Hertz location (airport locations may differ from city locations).
• The length of the rental and local policies.

The hold is released after you drop off the vehicle and the contract closes. Your bank or card issuer controls how quickly the funds reappear in your available credit, and this can take up to 15 business days.

You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at Hertz counters in the United States. If your primary card is declined, you may use a second credit card in your own name, but third-party cards are never accepted.

Yes, every booking made through Hola Car Rentals, including Hertz rentals in the United States, includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental.

The United States has extensive cashless toll networks, including E-ZPass in the Northeast, FasTrak in California, SunPass in Florida, and TxTag or TollTag in Texas. Whether you pay through the Hertz PlatePass program or directly through a toll agency, you can submit a claim after your rental ends.

To claim your cashback:

• Email [email protected] within 30 days of returning the Hertz vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals booking confirmation, the Hertz rental agreement, and a toll receipt or itemized invoice showing the charges.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. The cap is 5% of your total booking value, so if your booking total was US$600, the maximum refund is US$30. Claims submitted after 30 days are not accepted.

The standard minimum age to rent a Hertz car in the United States without additional surcharges is 25. Drivers aged 21 to 24 can rent from Hertz in most states but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.

Two states have different rules:

• New York: Hertz and other rental companies are required by state law to rent to licensed drivers aged 18 and older. A young-renter surcharge still applies.
• Michigan: State law has been interpreted to require rentals to drivers 18 and older. A young-renter surcharge still applies.

Vehicle classes typically restricted to drivers 25 and older at Hertz locations in the United States include full-size sedans, full-size SUVs, minivans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate classes.

The young-renter daily fee at Hertz in the United States is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes. This fee disappears once the main driver turns 25.

Regardless of age, all renters must present a valid driver's license and a major credit card in their own name for the security deposit.

Yes, Hertz charges an additional driver fee in the United States when the extra driver is not included in your rate. The fee at Hertz is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period.

Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If that line does not appear, the fee will be due at the Hertz counter in the United States.

Requirements for adding a driver at Hertz in the United States:

• The additional driver must be physically present at the Hertz counter at pick-up.
• They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet).
• They must meet the minimum age requirements for the United States location.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Hertz rental agreement are covered by protections such as CDW or LDW. If someone drives who is not named on the contract, coverage may be void and additional charges may apply. You cannot add a driver remotely by phone or chat alone; the person must appear at the counter.

Yes, toll roads across the United States are almost entirely cashless, and this applies directly to Hertz rentals. Cash payment is no longer available at the vast majority of toll plazas in the United States.

Hertz vehicles in the United States are equipped with an electronic toll device or enrolled in a plate-based billing system. The main electronic toll networks you will encounter include:

• E-ZPass: covers the Northeast from Maine to North Carolina, plus Chicago-area roads.
• FasTrak: used throughout California, including the SR-91 Express Lanes, SR-73, SR-133, SR-241, and SR-261 in Southern California, and the Bay Bridge in Northern California.
• SunPass: the primary system in Florida.
• TxTag and TollTag: used on Texas roads including the Dallas North Tollway, US 183 in Austin, and TEXpress lanes in Fort Worth.

If you drive through a cashless toll in your Hertz rental without enrolling in a toll program, Hertz will charge the toll amount plus administrative fees to your credit card after the rental ends. To avoid surprise charges, ask the Hertz agent at pick-up about the PlatePass program or unlimited toll options available at your United States location before signing the rental agreement.

The insurance included in a Hertz rental in the United States depends on the rate plan you select when booking through Hola Car Rentals. It is important to understand what each coverage type does before you arrive at the Hertz counter.

The main coverages available for Hertz rentals in the United States are:

• Collision Damage Waiver or Loss Damage Waiver (CDW or LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage you cause to other people or their property.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in the United States. Not all states require rental companies to include minimum liability, so coverage levels vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Hertz booking in the United States.

Neither CDW nor LDW covers your personal injuries, your belongings, or damage caused by prohibited use such as off-road driving or driving under the influence. Always review the Hertz rental agreement at pick-up to confirm which coverages are active and what deductibles apply.

Hertz rentals in the United States follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs on your Hertz rental in the United States:

• Check the fuel gauge with the Hertz agent at pick-up and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before you drive away.
• Refuel within approximately 10 miles or 15 kilometers of the Hertz return location so the gauge does not drop below full before you arrive.
• Keep the fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in the United States with less fuel than recorded at pick-up, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Some Hertz counter locations in the United States may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return location.

Yes, for Hertz rentals in the United States booked through Hola Car Rentals, a voucher is typically required at pick-up. The Hertz counter in the United States uses the voucher to confirm your prepaid rate and apply it to the rental agreement.

Key points about the Hertz voucher for United States rentals:

• Your voucher is included in your booking confirmation email from Hola Car Rentals. Check the confirmation for a printable or downloadable version.
• Some Hertz locations in the United States may accept a digital version on your phone, but bringing a printed copy is the safest approach since all documents at the counter must be physical originals.
• If the Hertz website or app shows a full amount due when you view your reservation, this is normal. The voucher instructs the Hertz counter to apply your prepaid amount, so you should not be charged again for the prepaid portion.
• Without the voucher, the Hertz counter in the United States may treat your booking as a walk-in reservation and charge the full retail rate.

If you did not receive your confirmation email or cannot locate the voucher, contact Hola Car Rentals support before your pick-up date so the document can be resent in time.

Yes, drivers aged 21 to 24 can rent a Hertz car in the United States, but a daily young-renter surcharge applies and most vehicle classes are restricted.

At Hertz in the United States, the young-renter fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period. Drivers under 25 are generally limited to economy, compact, and intermediate vehicle categories. Classes such as full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles typically require the main driver to be at least 25.

There is a special exception for drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean and book through eligible Hola Car Rentals rate plans fulfilled by Avis or Budget (not Hertz) in the United States. That exception does not apply to Hertz.

In New York and Michigan, Hertz and other rental companies in the United States are required by state law to rent to licensed drivers aged 18 and older, though a young-renter surcharge still applies.

Regardless of age, all renters at Hertz in the United States must present a valid driver's license and a major credit card in their own name for the security deposit hold.

Hertz provides roadside assistance for rentals in the United States. The contact number for Hertz roadside assistance in the United States is printed on your rental agreement, so keep that document accessible throughout your trip.

Basic roadside assistance is included with Hertz rentals in the United States and typically covers situations such as a flat tire, lockout, or dead battery. However, the scope of what is covered at no extra cost versus what may generate a charge depends on the specific incident and whether you have purchased a premium roadside package.

In addition to Hertz roadside assistance, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection. This benefit covers medical emergencies, legal assistance in case of an accident, compensation for luggage lost by the airline, and flight cancellation insurance for up to 5 passengers. Please note that this Travel Assistance benefit does not apply to residents of the United States or Canada.

If you need Travel Assistance during your Hertz rental in the United States and you qualify, you can reach Terrawind 24 hours a day, 7 days a week. Contact details and your Hola Car Rentals confirmation number (for example, HOLA1000000) are all you need to open a case. Always check your booking confirmation for the exact terms that apply to your reservation.

Yes, one-way rentals are available with Hertz in the United States, meaning you can pick up the car in one city and return it to a different Hertz location. However, a drop-off fee typically applies and the amount varies by route, vehicle class, and season.

Key things to know about one-way Hertz rentals in the United States:

• The drop-off fee is shown during the booking process on the Hola Car Rentals website under the To pay at destination section. Review this before confirming your reservation.
• Short routes between nearby cities or airports in the United States sometimes carry no drop-off fee, while long-distance or cross-country routes usually do.
• Premium, large SUV, and specialty vehicle classes may carry higher repositioning fees or may not be available for one-way rentals.
• Cross-border one-way rentals (for example, returning a United States Hertz vehicle in Canada) are often restricted or require prior approval and may carry significantly higher fees.

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless the fee shown at the Hertz counter differs from what was disclosed on your Hola Car Rentals confirmation. If you need to change your return location after booking, contact support promptly, as mid-rental route changes must be approved by the Hertz location and may reprice the rental.