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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 10 hours ago
"An excellent experience, 100% recommended"

About renting a car with Hertz in Maryland

Hertz operates across Maryland's main arrival points, with Baltimore/Washington International Thurgood Marshall Airport (BWI) handling the majority of international arrivals. From BWI's lower-level baggage claim, a shared shuttle runs roughly every ten minutes to the consolidated rental car facility at 7432 New Ridge Road in Hanover — the ride takes around ten minutes, and from luggage pickup to driving away typically runs 30 to 60 minutes. Maryland's toll network relies on E-ZPass, the electronic system covering roads and bridges throughout the state; Hertz offers a PlatePass package for around US$20-21 per day covering unlimited toll usage, while declining it and using a toll road triggers a per-use charge plus a daily service fee that can accumulate quickly. Fuel across the state averages roughly US$4.10-4.20 per gallon, and stations near BWI tend to price slightly higher, so refueling a few miles from the airport before return keeps costs down. Budget for a deposit hold of around US$200 placed on a credit card in the primary driver's name at pickup — debit cards are not accepted. Drivers whose license uses a non-Latin script (Arabic, Chinese, Cyrillic, for example) should carry an International Driving Permit alongside their home license. Demand at BWI peaks between late spring and early autumn, so booking Hertz inventory several weeks ahead secures better availability on preferred vehicle classes.

Traveler Tips & Price Insights

When is the best time to book a rental car in Maryland?

You should book your rental car approximately 7 days before your trip to get a below-average price.

Price Trend (Last 90 Days)

Which is the cheapest car rental agency in Maryland?

In the last 72 hours, the cheapest rental cars were from Hertz at 82.86/day.

Average Price by Rental Company

$ 82.86
USD $82.86

Frequently Asked Questions

What does my Hola Car Rentals booking with Hertz in Maryland include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Maryland, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Maryland.

Will I face unexpected charges at the Hertz counter in Maryland when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at BWI Airport in Maryland?

The Hertz counter at Baltimore/Washington International Airport in Maryland is located at the consolidated car rental facility at 7416 New Ridge Road, just yards from the main terminal.

To reach the Hertz facility, exit the baggage claim area through exit door B and board the free Hertz shuttle bus. Shuttles run every 10 minutes, so you should not have to wait long after collecting your bags.

The Hertz counter at this Maryland location operates daily from 06:00 to 23:59, which accommodates most flight arrivals including late-night ones. When returning your vehicle, follow signage to the Car Rental Return parking area, park in the Hertz designated lot, return your keys and rental contract at the counter, and then board the shuttle back to the terminal.

What documents do I need to pick up a Hertz rental car in Maryland?

To pick up a Hertz rental car in Maryland, you must bring the following physical documents to the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors traveling from abroad)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license at the Hertz counter in Maryland. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Hertz at any Maryland location.

Are there toll roads near Hertz locations in Maryland?

Yes, Maryland has several toll roads that Hertz customers are likely to encounter, especially near the BWI Airport area and on major interstate routes.

Key tolled facilities in Maryland include:

  • Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
  • Baltimore Harbor Thruway Tunnel (I-895): US$3 to US$6
  • Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
  • John F. Kennedy Memorial Highway (I-95): US$6 to US$12
  • William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
  • Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile

Maryland toll roads are primarily cashless. Payment is handled through E-ZPass transponders or Pay-by-Plate, where a camera captures your license plate and an invoice is mailed to you. Pay-by-Plate is more expensive and includes administrative fees.

Your Hertz vehicle in Maryland will include an electronic toll device. At the counter, you can choose to enroll in Hertz's toll program for a daily convenience fee, or pay tolls on a per-use basis. If you drive through a toll without enrolling, Hertz will charge the toll amount plus processing fees to your credit card after the rental ends.

Can I get cashback on tolls paid during my Hertz rental in Maryland?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz rental in Maryland.

Given that Maryland has several cashless toll roads, including the Fort McHenry Tunnel on I-95 and the Bay Bridge, this benefit can add up meaningfully over a multi-day rental.

To claim your cashback after returning your Hertz vehicle in Maryland:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement signed at pick-up, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

What is the security deposit for a Hertz rental in Maryland?

When picking up a Hertz rental car in Maryland, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles at Hertz locations in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary by vehicle class, location, and season.

A few important points to keep in mind:

  • The hold must be placed on a major credit card with the driver's name physically printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Hertz in Maryland
  • The hold reduces your available credit until it is released after you return the vehicle
  • Your bank controls when the hold disappears from your statement, which can take up to 15 business days after the rental ends
  • Premium or specialty vehicle classes may require a higher hold amount

Before arriving at the Hertz counter in Maryland, notify your bank of your travel plans to prevent the authorization from being flagged as suspicious. Bringing a backup credit card is also a good precaution.

What is the minimum age to rent a car with Hertz in Maryland?

The standard minimum age to rent a car with Hertz in Maryland without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge on top of the base rental rate.

Hertz applies an Age Differential Charge to drivers aged 21 to 24 at Maryland locations. The surcharge is approximately US$13.50 per rental day, and certain vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories.

Additional requirements that apply regardless of age:

  • A valid driver's license in good standing
  • A major credit card in the main driver's name for the security deposit hold
  • An International Driving Permit if the license uses a non-Latin alphabet

Corporate or membership agreements with Hertz may waive the young-driver surcharge in Maryland when a valid corporate ID is presented at the counter. If you are between 21 and 24, confirm eligibility before booking and Budget for the daily surcharge if it applies.

What happens if I do not pay a toll during my Hertz rental in Maryland?

If you drive through a cashless toll road in Maryland during your Hertz rental without enrolling in a toll program, a camera will capture the vehicle's license plate and an invoice will be mailed to the registered owner, which in this case is Hertz.

Hertz will then pass the toll charge along to you, typically adding an administrative or processing fee on top of the original toll amount. These charges are often billed to your credit card days or even weeks after the rental has ended, so it is normal to see a post-rental charge appear on your statement.

If you fail to pay a Maryland toll invoice by the due date, the state can issue a civil penalty and may suspend the vehicle registration. This creates complications for Hertz that are ultimately passed back to the renter.

To avoid unexpected charges on your Hertz rental in Maryland, consider enrolling in the toll program at the counter or using a third-party service like NextPass by adding the rental vehicle's plate number before driving on tolled roads. Keep all toll receipts, as they may be needed to claim your Tolls Cashback through Hola Car Rentals after the rental ends.

Does Hertz in Maryland offer travel assistance if something goes wrong on the road?

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an incident occurs during your Hertz rental in Maryland, for example on a highway like I-95 or while crossing the Bay Bridge.

Core benefits typically included are:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. For roadside assistance specific to your Hertz vehicle in Maryland, use the number provided on your Hertz rental agreement.

What fuel policy does Hertz use in Maryland?

Hertz uses a Full-to-Full fuel policy at Maryland locations. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at any Hertz location in Maryland:

  • At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the Hertz return location before dropping off the car
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Maryland with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

Some Hertz counters in Maryland may offer a Prepaid Fuel option at pick-up. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Can I add an additional driver to my Hertz rental in Maryland?

Yes, you can add an additional driver to your Hertz rental in Maryland, but the person must be present at the counter at pick-up with a valid driver's license to sign the rental agreement.

When the additional driver fee is not included in your rate, Hertz charges approximately US$13.50 per rental day for each extra driver in Maryland, with a maximum cap of US$189 plus applicable taxes. Check your booking confirmation to see whether an additional driver is already included in your rate.

Requirements for adding a driver at the Hertz counter in Maryland:

  • The additional driver must be physically present at pick-up
  • They must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet
  • They must meet the minimum age requirement; drivers aged 21 to 24 may be subject to a young-driver surcharge
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Hertz rental agreement in Maryland are covered by the vehicle's protections, including CDW/LDW and liability coverage. Anyone who drives without being named on the contract may void those protections.

Does Maryland have congestion charges or emissions zones that affect Hertz renters?

No, Maryland does not have congestion charges, emissions zones, or city-center driving fees of the kind found in cities like London. Hertz renters driving in Maryland, including in Baltimore and the BWI Airport corridor, will not encounter any zone-based entry fees or low-emission zone penalties.

The main road costs you will face as a Hertz renter in Maryland are standard tolls on specific highways and bridges. Maryland toll roads are primarily cashless and use E-ZPass or Pay-by-Plate systems. There are no additional surcharges for driving into downtown Baltimore or any other Maryland city center.

This makes Maryland relatively straightforward for renters compared to some other destinations. Your main financial consideration beyond the base Hertz rental rate will be tolls on routes such as I-95 through the Fort McHenry Tunnel or the Bay Bridge on US-50, depending on where you plan to drive during your Maryland trip.

Can I pick up a Hertz car in Maryland and drop it off in another state?

Yes, one-way rentals are generally available with Hertz in Maryland, allowing you to pick up at a Maryland location such as BWI Airport and return the vehicle in a different state. However, a drop-off fee may apply depending on the route, distance, and vehicle class.

Key things to know about one-way Hertz rentals from Maryland:

  • The drop-off fee is route-specific and varies by destination, season, and vehicle category
  • The fee is listed under the To Pay at Destination section during the booking process and on your confirmation
  • The fee cannot be prepaid and is paid directly at the Hertz counter
  • Cross-border rentals, such as driving into Canada, may be restricted or require advance authorization from Hertz

If you need to change your drop-off location after booking, contact support as soon as possible, since mid-rental route changes must be approved by the partner and may increase the fee or affect availability. Always verify the one-way terms on your confirmation before picking up your Hertz vehicle in Maryland.

What insurance options are available for a Hertz rental in Maryland?

When renting with Hertz in Maryland, you have access to several insurance and protection options that cover different risks during your rental.

The main coverages to consider are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Maryland. Some U.S. states require a minimum level of liability, but not all do, so adding supplemental liability is strongly recommended

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Hertz vehicle itself. These two coverages work together and are typically both needed for full protection.

Common exclusions to be aware of at any Hertz location in Maryland include damage from prohibited use such as off-road driving, incidents involving unlisted drivers, and items like tires, undercarriage, or keys, which may not be covered unless a specific add-on is purchased.

Review your Hola Car Rentals booking confirmation to confirm which protections are included in your selected rate before arriving at the Hertz counter in Maryland.

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