Aluguel de Carros Payless
em Estados Unidos

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam nos Estados Unidos, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem nos Estados Unidos.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva nos Estados Unidos são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão nos Estados Unidos cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

To pick up a Payless rental car in the United States, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the physical card, used for the security deposit hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Payless counter in the United States. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, a major credit card is required to pick up a Payless rental car in the United States.

At the Payless counter, a temporary authorization hold is placed on your credit card to cover potential incidentals. For most United States locations, this hold is typically around US$300 to US$400 for a standard vehicle, though the exact amount varies by location, vehicle class, and season.

• The card must be a major credit card (not a debit, prepaid, or virtual card)
• The card must be in the main driver's name, with the name printed on the physical card
• You must present the physical card at the counter
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days. It is a good idea to bring a backup credit card in case your primary card is declined.

Toll roads across the United States are almost entirely cashless, and your Payless rental vehicle will come equipped with an electronic toll device or be enrolled in a plate-based billing system. There are no cash toll booths at most plazas.

The major toll systems you may encounter depending on where you drive include:

• E-ZPass in the Northeast, from Maine to North Carolina and the Chicago area
• FasTrak in California, covering routes such as SR-91 Express Lanes and The Toll Roads (SR-73, SR-133, SR-241)
• SunPass in Florida
• TxTag and TollTag in Texas, covering routes such as the Dallas North Tollway and US 183 in Austin

At the Payless counter in the United States, you can choose an unlimited toll package, which typically costs between US$11 and US$25 per day depending on the location. If you decline, Payless will bill the actual toll amounts plus administrative processing fees to your credit card after the rental ends. Some toll charges may appear on your statement days or even weeks after you return the car, as toll agencies process invoices in batches.

To avoid duplicate charges, if you plan to use your own transponder or visitor toll pass, inform the Payless counter representative at pickup and ask them to deactivate the vehicle's default toll device.

Yes, all Hola Car Rentals bookings, including Payless rentals in the United States, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Given that toll roads in the United States are almost entirely cashless and span major systems such as E-ZPass in the Northeast, FasTrak in California, SunPass in Florida, and TxTag in Texas, toll costs can add up quickly. This benefit helps offset those expenses.

To claim your cashback after returning your Payless vehicle in the United States:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback does not mean tolls are included in your booking. You still pay tolls normally and claim reimbursement afterward.

The minimum age to rent a Payless car in the United States without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the Payless counter.

Two states have different rules:

• New York: Payless and other rental companies are required by state law to rent to licensed drivers aged 18 and older, though a young-renter surcharge still applies
• Michigan: Similar public-accommodations law requires rentals to drivers 18 and older, with a surcharge

In most other United States states, the standard minimum age at Payless is 25, with drivers aged 21 to 24 eligible subject to the daily underage fee and vehicle-class restrictions. Most premium, full-size, luxury, and specialty vehicle categories are restricted to drivers aged 25 and older.

For Payless specifically, additional drivers aged 21 to 24 may not be accepted or may be charged the underage fee. Additional drivers at Payless in the United States are generally required to be at least 25 years old at the time of pickup.

Regardless of age, all drivers must present a valid driver's license and a major credit card in the main driver's name for the security deposit.

Payless rentals in the United States follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• During the rental, use the correct fuel type (gasoline or diesel) as wrong-fuel incidents are not covered
• Before returning, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in the United States with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the car full is always the most cost-effective option.

Some Payless counter locations in the United States may offer an optional prepaid fuel plan. If you accept it, any unused fuel is typically non-refundable, so it is generally not recommended unless you are certain you will use the full tank.

Yes, you can add an additional driver to your Payless rental in the United States, but a daily fee typically applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless in the United States, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes. This fee is paid at the Payless counter at pickup.

Requirements for adding an additional driver at Payless in the United States:

• The additional driver must be present at the Payless counter at pickup
• They must present a valid driver's license and any required ID
• For Payless, additional drivers must generally be at least 25 years old at the time of pickup
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Payless vehicle in the United States without being named on the contract, coverage may be void and additional charges may apply. Always verify the additional driver's name appears on your paperwork before leaving the counter.

When renting with Payless in the United States, two main types of coverage are relevant to most renters:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Payless rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Payless vehicle in the United States. Some United States states require rental companies to include state-minimum liability, but not all states do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your rental.

CDW/LDW does not cover prohibited use such as driving under the influence, off-road use, or unauthorized drivers. Only drivers listed on the Payless rental agreement in the United States are covered.

Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are separate optional add-ons that cover your own injuries and belongings respectively. These are not included in standard CDW/LDW or LIS coverage.

Most Hola Car Rentals bookings, including Payless rentals in the United States, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada. If you are a United States or Canadian resident renting a Payless vehicle domestically, you do not qualify for this coverage.

For eligible travelers renting a Payless car in the United States, the travel assistance typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your Payless rental in the United States, such as a medical emergency on a highway or a remote area, contact Terrawind 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability. Always check your booking confirmation for the exact terms and coverage limits that apply to your Payless rental.

Yes, one-way rentals are available with Payless in the United States, allowing you to pick up in one city and return in a different city. However, a drop-off fee may apply depending on the route.

How the drop-off fee works for Payless rentals in the United States:

• The fee is route-specific and varies by the cities involved, the distance, the season, and the vehicle class
• Same-city airport to downtown routes often have no drop-off fee
• Rentals between different cities or states typically incur a drop-off fee
• Cross-country or remote routes may carry higher fees or may not be permitted

When booking a one-way Payless rental in the United States through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labeled "To pay at destination." This fee cannot be prepaid and is paid directly to Payless at the counter. If no drop-off fee appears during booking, none applies to your specific route.

Changing your return location after booking may reprice the rental and recalculate the drop-off fee. If the Payless counter charges a different amount than shown on your confirmation, keep all paperwork and contact Hola Car Rentals support.

At most airports in the United States, the Payless counter is located either inside the terminal or at a consolidated Rental Car Center (RCC) that is separate from the terminal building.

Steps to find your Payless pickup location in the United States:

• Check your booking confirmation for the operating brand and any specific pickup instructions for your airport
• At the airport, follow signs for Car Rental or Rental Car Center
• Many major United States airports use a consolidated RCC reached by a dedicated shuttle bus or automated people mover from the terminal
• Look for Payless signage or ask airport staff to direct you to the correct building or shuttle stop

At some United States locations, Payless may share a counter with another brand in the same rental group. If you cannot find a dedicated Payless desk, ask staff at the rental car area or use the courtesy phones available at most United States airport rental car facilities.

For city locations in the United States, your Payless confirmation will include the exact address. Bring the address with you and call the location directly if you have trouble finding it. Counter hours vary by location and may be reduced on holidays, so confirm hours on your rental agreement before you travel.

No, the underage fee waiver for Latin American and Caribbean travelers aged 21 to 24 applies only to Avis and Budget branded rentals in the United States. It does not extend to Payless rentals in the United States, even though Payless is part of the same brand family.

For Payless rentals in the United States, drivers aged 21 to 24 are subject to the standard young-renter surcharge of US$13 per rental day plus taxes, with a maximum of US$65 plus taxes. This fee applies regardless of the renter's nationality or country of residence.

If you are aged 21 to 24 and want to avoid the underage surcharge in the United States, you would need to book specifically with Avis or Budget (not Payless) and meet all eligibility conditions:

• You must be a citizen or resident of Latin America or the Caribbean
• The waiver must be explicitly shown on your Hola Car Rentals confirmation
• The vehicle must belong to an eligible category such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV

For Payless rentals in the United States, additional drivers aged 21 to 24 may not be accepted at the counter. Contact Hola Car Rentals customer service via WhatsApp at +1 786 999-8312 if you have questions about your specific situation.

When picking up a Payless rental car in the United States, several taxes and fees may be due at the counter in addition to your prepaid booking amount. The exact amounts depend on the pickup location, airport, and state.

Common fees you may encounter at Payless locations in the United States include:

• Airport Concession Recovery Fee (ACRF) or Customer Facility Charge (CFC): charged at airport locations to recover the cost of operating at the airport
• Vehicle License Recovery Fee (VLF/VLRF): a state or local fee related to vehicle registration
• State and local rental taxes: vary significantly by state and city across the United States
• Tourism surcharges: applied in certain states or counties

Your Hola Car Rentals booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed under "To pay at destination." If your confirmation shows "Taxes and Fees: Included," you should not be billed again for those items at the Payless counter in the United States.

If the Payless counter charges you for something that your confirmation shows as included, do not panic. Keep all paperwork, complete the rental, and contact Hola Car Rentals support afterward. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges that were not optional add-ons you accepted.