Payless Car Hire
in United States

Hola Car Rentals is the only premium partner of the top car hire brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in the United States.

No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a Payless hire car in the United States, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Payless counter in the United States. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, a major credit card is required to pick up a Payless hire car in the United States.

At the Payless counter, a temporary authorisation hold is placed on your credit card to cover potential incidentals. For most United States locations, this hold is typically around US$300 to US$400 for a standard vehicle, though the exact amount varies by location, vehicle class, and season.

• The card must be a major credit card (not a debit, prepaid, or virtual card)
• The card must be in the main driver’s name, with the name printed on the physical card
• You must present the physical card at the counter
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 working days. It is advisable to bring a backup credit card in case your primary card is declined.

Toll roads across the United States are almost entirely cashless, and your Payless hire vehicle will come equipped with an electronic toll device or be enrolled in a plate-based billing system. There are no cash toll booths at most plazas.

The major toll systems you may encounter depending on where you drive include:

• E-ZPass in the Northeast, from Maine to North Carolina and the Chicago area
• FasTrak in California, covering routes such as SR-91 Express Lanes and The Toll Roads (SR-73, SR-133, SR-241)
• SunPass in Florida
• TxTag and TollTag in Texas, covering routes such as the Dallas North Tollway and US 183 in Austin

At the Payless counter in the United States, you can opt for an unlimited toll package, which typically costs between US$11 and US$25 per day depending on the location. If you decline, Payless will bill the actual toll amounts plus administrative processing fees to your credit card after the hire ends. Some toll charges may appear on your statement days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

To avoid duplicate charges, if you plan to use your own transponder or visitor toll pass, inform the Payless counter representative at pickup and ask them to deactivate the vehicle’s default toll device.

Yes, all Hola Car Rentals bookings, including Payless hires in the United States, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that toll roads in the United States are almost entirely cashless and span major systems such as E-ZPass in the Northeast, FasTrak in California, SunPass in Florida, and TxTag in Texas, toll costs can add up quickly. This benefit helps offset those expenses.

To claim your cashback after returning your Payless vehicle in the United States:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback does not mean tolls are included in your booking. You still pay tolls normally and claim reimbursement afterwards.

The minimum age to hire a Payless car in the United States without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the Payless counter.

Two states have different rules:

• New York: Payless and other hire companies are required by state law to rent to licensed drivers aged 18 and older, though a young-renter surcharge still applies
• Michigan: Similar public-accommodations law requires hires to drivers 18 and older, with a surcharge

In most other United States states, the standard minimum age at Payless is 25, with drivers aged 21 to 24 eligible subject to the daily underage fee and vehicle-class restrictions. Most premium, full-size, luxury, and speciality vehicle categories are restricted to drivers aged 25 and older.

For Payless specifically, additional drivers aged 21 to 24 may not be accepted or may be charged the underage fee. Additional drivers at Payless in the United States are generally required to be at least 25 years old at the time of pickup.

Regardless of age, all drivers must present a valid driver’s licence and a major credit card in the main driver’s name for the security deposit.

Payless hires in the United States follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• During the hire, use the correct fuel type (gasoline or diesel) as wrong-fuel incidents are not covered
• Before returning, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in the United States with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the car full is always the most cost-effective option.

Some Payless counter locations in the United States may offer an optional prepaid fuel plan. If you accept it, any unused fuel is typically non-refundable, so it is generally not recommended unless you are certain you will use the full tank.

Yes, you can add an additional driver to your Payless hire in the United States, but a daily fee typically applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless in the United States, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes. This fee is paid at the Payless counter at pickup.

Requirements for adding an additional driver at Payless in the United States:

• The additional driver must be present at the Payless counter at pickup
• They must present a valid driver’s licence and any required ID
• For Payless, additional drivers must generally be at least 25 years old at the time of pickup
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone drives the Payless vehicle in the United States without being named on the contract, cover may be void and additional charges may apply. Always verify the additional driver’s name appears on your paperwork before leaving the counter.

When hiring with Payless in the United States, two main types of cover are relevant to most renters:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Payless vehicle in the United States. Some states require hire companies to include state-minimum liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire.

CDW/LDW does not cover prohibited use such as driving under the influence, off-road use, or unauthorised drivers. Only drivers listed on the Payless hire agreement in the United States are covered.

Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are separate optional extras that cover your own injuries and belongings respectively. These are not included in standard CDW/LDW or LIS cover.

Most Hola Car Rentals bookings, including Payless hires in the United States, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada. If you are a United States or Canadian resident hiring a Payless vehicle domestically, you do not qualify for this cover.

For eligible travellers hiring a Payless car in the United States, the travel assistance typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your Payless hire in the United States, such as a medical emergency on a highway or in a remote area, contact Terrawind 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability. Always check your booking confirmation for the exact terms and coverage limits that apply to your Payless hire.

Yes, one-way hires are available with Payless in the United States, allowing you to pick up in one city and return in a different city. However, a drop-off fee may apply depending on the route.

How the drop-off fee works for Payless hires in the United States:

• The fee is route-specific and varies by the cities involved, the distance, the season, and the vehicle class
• Same-city airport to downtown routes often have no drop-off fee
• Hires between different cities or states typically incur a drop-off fee
• Cross-country or remote routes may carry higher fees or may not be permitted

When booking a one-way Payless hire in the United States through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labelled "To pay at destination." This fee cannot be prepaid and is paid directly to Payless at the counter. If no drop-off fee appears during booking, none applies to your specific route.

Changing your return location after booking may reprice the hire and recalculate the drop-off fee. If the Payless counter charges a different amount than shown on your confirmation, keep all paperwork and contact Hola Car Rentals support.

At most airports in the United States, the Payless counter is located either inside the terminal or at a consolidated Rental Car Centre (RCC) that is separate from the terminal building.

Steps to find your Payless pickup location in the United States:

• Check your booking confirmation for the operating brand and any specific pickup instructions for your airport
• At the airport, follow signs for Car Hire or Rental Car Centre
• Many major United States airports use a consolidated RCC reached by a dedicated shuttle bus or automated people mover from the terminal
• Look for Payless signage or ask airport staff to direct you to the correct building or shuttle stop

At some United States locations, Payless may share a counter with another brand in the same hire group. If you cannot find a dedicated Payless desk, ask staff at the hire area or use the courtesy phones available at most United States airport hire facilities.

For city locations in the United States, your Payless confirmation will include the exact address. Bring the address with you and call the location directly if you have trouble finding it. Counter hours vary by location and may be reduced on holidays, so confirm hours on your hire agreement before you travel.

No, the underage fee waiver for Latin American and Caribbean travellers aged 21 to 24 applies only to Avis and Budget branded hires in the United States. It does not extend to Payless hires in the United States, even though Payless is part of the same brand family.

For Payless hires in the United States, drivers aged 21 to 24 are subject to the standard young-renter surcharge of US$13 per hire day plus taxes, with a maximum of US$65 plus taxes. This fee applies regardless of the renter's nationality or country of residence.

If you are aged 21 to 24 and wish to avoid the underage surcharge in the United States, you would need to book specifically with Avis or Budget (not Payless) and meet all eligibility conditions:

• You must be a citizen or resident of Latin America or the Caribbean
• The waiver must be explicitly shown on your Hola Car Rentals confirmation
• The vehicle must belong to an eligible category such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV

For Payless hires in the United States, additional drivers aged 21 to 24 may not be accepted at the counter. Contact Hola Car Rentals customer service via WhatsApp at +1 786 999-8312 if you have questions about your specific situation.

When picking up a Payless hire car in the United States, several taxes and fees may be due at the counter in addition to your prepaid booking amount. The exact amounts depend on the pickup location, airport, and state.

Common fees you may encounter at Payless locations in the United States include:

• Airport Concession Recovery Fee (ACRF) or Customer Facility Charge (CFC): charged at airport locations to recover the cost of operating at the airport
• Vehicle Licence Recovery Fee (VLF/VLRF): a state or local fee related to vehicle registration
• State and local hire taxes: vary significantly by state and city across the United States
• Tourism surcharges: applied in certain states or counties

Your Hola Car Rentals booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed under "To pay at destination." If your confirmation shows "Taxes and Fees: Included," you should not be billed again for those items at the Payless counter in the United States.

If the Payless counter charges you for something that your confirmation shows as included, do not panic. Keep all paperwork, complete the hire, and contact Hola Car Rentals support afterwards. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges that were not optional extras you accepted.