Payless Car Hire
in Hawaii

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hawaii, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Payless operates exclusively at airports in Hawaii, with no downtown or off-airport locations available. There are five airport locations across the major islands:

• Honolulu International Airport (HNL), 300 Rodgers Blvd, Honolulu, Oahu
• Kahului Airport, 101 Mayor Elmer F Cravalho Way, Kahului, Maui
• Lihue Airport (LIH), 3285 Hoolimalima Place, Lihue, Kauai
• Hilo International Airport, 1 General Lyman Field, Hilo, Island of Hawaii
• Kona International Airport at Keahole, 73-361 Kupipi St, Kona, Island of Hawaii

At Honolulu International Airport, follow Payless signs to the shuttle bus area for transport to the hire office, which is located off-airport at 300 Rodgers Blvd. At Lihue Airport, Payless also provides shuttle or airport pick-up services to reach the counter. For all Hawaii locations, follow on-site signage or contact the location directly if you need assistance finding the counter.

Payless counter hours in Hawaii vary by airport. The two locations with confirmed hours are:

• Honolulu International Airport (HNL): open daily 5:00 AM to 1:00 AM
• Lihue Airport (LIH) on Kauai: open daily 5:00 AM to 11:00 PM

Specific hours for the Kahului, Hilo, and Kona Payless locations in Hawaii are not published, so it is advisable to contact those counters directly before your arrival.

If your flight arrives close to closing time at any Hawaii Payless location, plan accordingly. Hire companies in Hawaii will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed. If your delay exceeds 24 hours, contact support as soon as possible, since the booking may otherwise be forfeited without a refund.

No, Hawaii has no toll roads, toll bridges, or toll tunnels of any kind. Driving a Payless hire car anywhere across the Hawaiian islands, including Oahu, Maui, Kauai, and the Island of Hawaii, involves zero toll charges. There are no cashless toll systems, transponder requirements, or congestion charges similar to those found on the US mainland.

Because Hawaii has no tolls, you will not need to enrol in any toll programme at the Payless counter, and no toll-related administrative fees will appear on your final hire bill for driving within the islands.

If you are hiring in Hawaii but plan to connect your trip with driving on the US mainland at any point, toll roads may apply in those other states. In that case, Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid during your hire period.

To pick up a Payless hire car in Hawaii, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required for hiring in Hawaii.

Debit cards and prepaid cards are not accepted for the security deposit at Payless or any other partner counter in Hawaii. All documents must be physical originals; digital versions on a phone or tablet will be refused at the counter.

All Hola Car Rentals bookings, including Payless hires in Hawaii, include the Tolls Cashback benefit. Since Hawaii has no toll roads, this benefit is most relevant if your trip extends to toll-bearing roads on the US mainland during the same hire period.

The cashback reimburses the lesser of the total tolls you paid or up to 5% of your total Hola Car Rentals booking value. For example, if your booking total is US$500, the maximum cashback is US$25.

To claim your cashback after returning your Payless vehicle in Hawaii or elsewhere:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name is required for the security deposit hold at Payless in Hawaii. The card must have the driver’s name printed on it and must be presented in person at the counter.

Typical security deposit holds for standard vehicles at US locations range from approximately US$300 to US$400, though the exact amount is set by the Payless counter and may vary by vehicle class or location within Hawaii.

Important points to bear in mind:

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
• The hold temporarily reduces your available credit until released after the hire ends
• Your bank controls how quickly the hold disappears, which can take up to 15 working days after return
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank of your travel to Hawaii to prevent fraud blocks on the authorisation

Even if you prepaid your Payless booking through Hola Car Rentals, you must still present a physical credit card at the Hawaii counter for the deposit hold.

The minimum age to hire a Payless vehicle in Hawaii without a young-renter surcharge is 25. Drivers aged 21 to 24 may still hire but will be charged an additional daily underage fee at the counter.

For Payless in Hawaii, the additional driver fee structure and underage rules follow the Avis Budget Group policy:

• Young-renter surcharge applies to drivers aged 21 to 24
• Most premium, full-size, luxury, and speciality vehicle classes are restricted to drivers 25 and older
• Drivers aged 21 to 24 are generally limited to economy, compact, and similar smaller categories

Hawaii is not one of the states (such as New York or Michigan) where hire companies are required by law to hire to drivers aged 18 and older. The standard minimum age at Payless Hawaii locations is 21, with the surcharge applying up to age 24.

If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis and Budget may waive the underage fee. This exception does not apply to Payless directly, so confirm your specific booking details before arriving at a Hawaii counter.

Yes, you can add an additional driver to your Payless hire in Hawaii, but the additional driver must be present at the counter during pickup and must show a valid driver’s licence to be added to the hire agreement.

If your Hola Car Rentals confirmation does not include an additional driver at no charge, the Payless fee in Hawaii is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Key rules for additional drivers at Payless in Hawaii:

• The additional driver must be at least 25 years old at the time of pickup for Payless hires
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by protections such as CDW and liability cover

Check your booking confirmation before arriving at the Hawaii counter to confirm whether an additional driver is already included in your rate.

Most Hola Car Rentals bookings, including Payless hires in Hawaii, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful given that Hawaii's remote island geography can make emergencies more complex to navigate.

The travel assistance coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you need assistance during your Payless hire in Hawaii, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready. This cover does not replace CDW for damage to the Payless vehicle or liability cover for third parties.

Payless hires in Hawaii follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Hawaii:

• At pickup, confirm the fuel level with the Payless agent and ensure the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer
• Refuel within approximately 10 miles or 15 km of the return airport in Hawaii so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Hawaii with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

Gas stations are available near all major Hawaii airports, but availability can vary on less-populated parts of the islands. Ask the Payless agent at pickup to confirm the nearest station to the return location, or use a navigation app to locate one before your return drive.

No, one-way hires between different Hawaiian islands are not permitted with Payless or any standard hire company in Hawaii. Because the islands are separated by ocean, vehicles cannot be driven between them, and inter-island one-way hires are not offered.

If you plan to visit multiple islands during your trip, you would need to return your Payless vehicle at the airport on the island where you picked it up, fly to the next island, and make a separate hire reservation there.

One-way hires within the same island, such as picking up at one location and returning to another on the same island, may be possible in some cases but are subject to availability and potential drop-off fees. When booking through Hola Car Rentals, any applicable drop-off fee for a one-way hire in Hawaii will be shown under the "To pay at destination" section during checkout and on your booking confirmation.

For standard same-location returns at Payless Hawaii airports, no drop-off fee applies.

When hiring from Payless in Hawaii, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Payless hire vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your Hola Car Rentals confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Hawaii. Some US states require hire companies to include a state-minimum liability amount, but cover levels and requirements vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000 to your hire.

Common exclusions to be aware of for Payless hires in Hawaii:

• Tires, wheels, and undercarriage damage are often excluded from CDW
• Driving under the influence or off-road use voids cover
• Only drivers named on the hire agreement are covered

Review your Hola Car Rentals confirmation to confirm which protections are included in your chosen rate before collecting your Payless vehicle in Hawaii.

Returning a Payless hire car in Hawaii follows the standard process at each island's airport location. All returns take place at the same airport address where you collected the vehicle.

Steps for a smooth return at any Payless location in Hawaii:

• Refuel the vehicle before arriving at the airport, keeping your receipt as proof of a full tank
• Follow on-site signage at the Hawaii airport to the hire car return area
• Return the vehicle to the Payless return lane and present your hire agreement to the agent
• Take a photo of the fuel gauge and odometer before handing over the keys
• Request a final receipt or confirmation that the contract is closed

The standard grace period for late returns is approximately 30 minutes beyond your agreed return time. If you return the Payless vehicle in Hawaii after that window, additional hourly or daily charges may apply.

For after-hours returns at Hawaii airports where the Payless counter is closed, follow any key-drop instructions provided at pickup or on your hire agreement. Keep a photo of the vehicle condition and fuel gauge as documentation until the contract is officially closed.