Payless Car Hire
in Arizona

Hola Car Rentals is the only premium partner of the top car hire brands operating in Arizona, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Arizona.

No. With Hola Car Rentals, all costs and charges for your booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Phoenix Sky Harbour International Airport (PHX) in Arizona is located at the Rental Car Centre, 1805 E Sky Harbour Circle South.

To reach it, take the free PHX Sky Train from Terminal 4. The Sky Train runs 24 hours a day, 7 days a week, with trains arriving every 3 to 5 minutes. Ride to the Rental Car Centre station, then follow the signs to the Payless counter inside the facility.

If you are arriving between midnight and 6 AM, the main Payless counter is closed. During those hours, proceed to the level one counter next to the preferred booth inside the Rental Car Centre.

A shuttle service is also available from PHX to the Rental Car Centre if you prefer not to use the Sky Train. After returning your vehicle, board the Sky Train at the Rental Car Centre station to get back to the terminals.

The Payless location at Phoenix Sky Harbour International Airport (PHX) in Arizona operates 24 hours a day, 7 days a week, from Sunday through Saturday.

However, the main Payless counter is staffed only from 6 AM to midnight. If you are picking up your vehicle between midnight and 6 AM, you will need to use the level one counter next to the preferred booth inside the Rental Car Centre rather than the main desk.

For vehicle returns, the Rental Car Centre is accessible around the clock. After dropping off your Payless vehicle in Arizona, follow the signage inside the facility and board the free PHX Sky Train to return to your terminal.

If your flight is delayed and you expect to arrive outside your scheduled pickup window, hire companies will generally hold your booking for up to 24 hours from the original pickup time. If the delay exceeds 24 hours, contact your booking provider as soon as possible.

No, Arizona has no toll roads, so driving your Payless hire car anywhere in Arizona will not generate any toll charges.

Unlike states such as Florida, Texas, or California, Arizona does not operate any cashless toll lanes, toll bridges, or toll highways. You will not need a transponder, an E-ZPass, a SunPass, or any other toll pass for travel within Arizona.

There are also no congestion charges or emissions zone fees in Arizona that would affect your Payless hire.

If you plan to drive your Payless hire car from Arizona into a neighbouring state that does have tolls, such as California, keep in mind that toll charges would then apply. All Hola Car Rentals bookings include Tolls Cashback, which lets you claim up to 5% of your total booking value back for any tolls paid during your hire period. See the separate FAQ below for details on how to claim.

Yes, your Payless hire booked through Hola Car Rentals in Arizona is eligible for Tolls Cashback, even though Arizona itself has no toll roads.

If you drive your Payless vehicle from Arizona into a neighbouring state with toll roads, such as California, any tolls you pay during the hire period qualify for the cashback benefit. Hola Car Rentals reimburses up to 5% of your total booking value for tolls paid.

To claim your cashback after returning your Payless hire in Arizona:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the same payment method used for your original booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted.

To pick up your Payless hire car in Arizona, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Arizona.

Debit cards and prepaid cards are not accepted for the authorisation hold. Bring a major credit card with sufficient available credit.

Yes, a physical major credit card in the main driver’s name is required for the authorisation hold when picking up a Payless hire car in Arizona.

At the Payless counter in Arizona, a temporary authorisation hold is placed on your credit card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle. Typical holds for standard vehicles in the United Kingdom range from approximately GBP 300 to GBP 400, though the exact amount depends on the vehicle class and location.

• The card must be a major credit card (not a debit card, prepaid card, or virtual card)
• The driver’s name must be printed on the physical card
• The card must have sufficient available credit to cover the hold
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

After you return your Payless vehicle in Arizona, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

The minimum age to hire a Payless car in Arizona without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee at the Payless counter in Arizona.

For Payless in Arizona, the young-renter surcharge is GBP 13 per hire day, with a maximum charge of GBP 65 plus applicable taxes. This fee is paid directly at the counter and is not included in your prepaid rate.

Drivers under 25 hiring from Payless in Arizona are also restricted from certain vehicle classes. Categories such as full-size, SUV, minivan, luxury, premium, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

• Under 21: not eligible to hire from Payless in Arizona
• Ages 21 to 24: eligible with a daily young-renter surcharge and vehicle class restrictions
• Ages 25 and older: no surcharge applies

Note that for Payless in Arizona, additional drivers must also be at least 25 years old at the time of pickup.

Payless hires in Arizona follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Payless agent in Arizona and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Payless vehicle in Arizona, refuel within approximately 10 miles or 15 kilometres of the return location at Phoenix Sky Harbour to ensure the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• Return the tank full: no fuel charges apply
• Return below full: Payless will charge for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee
• Wrong fuel type: not covered by the fuel policy and may generate additional charges

For after-hours returns at the Arizona Rental Car Centre, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.

Yes, you can add an additional driver to your Payless hire in Arizona, but the additional driver must be present at the Payless counter at pickup with a valid driver’s licence to sign the hire agreement.

If your booking does not include a free additional driver, Payless in Arizona charges GBP 13 per hire day for each extra driver, with a maximum fee of GBP 65 plus applicable taxes. This fee is paid at the counter and is not part of your prepaid rate.

Important restrictions for additional drivers on Payless hires in Arizona:

• Additional drivers must be at least 25 years old at the time of pickup
• Each additional driver must present a valid driver’s licence and any required International Driving Permit
• Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability coverage

Check your booking confirmation before arriving at the Payless counter in Arizona to see whether an additional driver is already included in your rate. If the confirmation shows the additional driver as included, no fee should be charged at the counter.

Yes, one-way hires from Payless in Arizona to other states are possible in many cases, but a drop-off fee may apply depending on the route, vehicle class, and season.

When booking a one-way hire from Arizona, the drop-off fee is shown during the checkout process under the section labelled as the amount due at the destination. This fee is set by Payless and cannot be prepaid through your booking. Common patterns to keep in mind:

• Arizona to a nearby state such as California or Nevada: a drop-off fee typically applies and varies by distance and vehicle class
• Long-distance or cross-country one-ways from Arizona: fees are usually higher and some routes may not be available
• Premium, large SUV, or specialty vehicles: often carry higher drop-off fees or may not be permitted for one-way travel

If you change your return location after booking your Payless hire in Arizona, the rate will be re-priced and the drop-off fee may increase. Always confirm the drop-off fee shown on your booking confirmation matches what the Payless counter presents at pickup in Arizona.

When hiring from Payless in Arizona, two main types of protection are relevant: Collision Damage Waiver (CDW) and Third-Party Liability coverage (LIS or SLI).

CDW reduces your financial liability for damage to the Payless hire vehicle itself in Arizona. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving your Payless hire in Arizona. Some U.S. states require a minimum level of liability to be included, but not all do. Adding supplementary liability coverage up to GBP 240,000 is strongly recommended for any hire in Arizona.

• CDW covers the hire vehicle for collision, theft, and vandalism, subject to deductible and exclusions
• LIS or SLI covers third parties injured or whose property is damaged by your driving
• Neither CDW nor LIS covers your own personal injuries or belongings
• Only drivers listed on the Payless hire agreement in Arizona are covered

Review your booking confirmation to confirm which protections are included in your selected rate before picking up your Payless vehicle in Arizona.

Yes, most bookings made through Hola Car Rentals for a Payless hire in Arizona include Travel Assistance coverage provided by Terrawind Global Protection, at no extra cost.

This benefit is especially useful if something unexpected happens while driving your Payless vehicle in Arizona, such as a medical emergency on a remote stretch of highway or a situation requiring legal assistance after an accident.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance team 24 hours a day, call +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United Kingdom or Canada. It is designed for travellers visiting Arizona from other countries. It also does not cover damage to the Payless hire vehicle itself (that is handled by CDW) or liability to third parties (covered by LIS or SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Returning your Payless hire car at Phoenix Sky Harbour Airport (PHX) in Arizona is straightforward. Drive to the Rental Car Centre at 1805 E Sky Harbour Circle South and follow the signs marked for hire car returns inside the facility.

The Rental Car Centre is accessible 24 hours a day, so after-hours returns are possible at any time. After dropping off your Payless vehicle in Arizona, board the free PHX Sky Train at the Rental Car Centre station to return to the terminals.

Before returning your Payless hire in Arizona:

• Refuel within approximately 10 miles of the Rental Car Centre to comply with the Full-to-Full fuel policy and avoid refuelling charges
• Take a photo of the fuel gauge and odometer at the return location as documentation
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, place your fuel receipt in the return envelope provided and keep a photo of the full gauge

After the hire agreement closes, the security deposit hold placed on your credit card at pickup will be released. Your bank controls how quickly the credit becomes available again, which can take up to 15 business days.