Payless Car Hire
in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Phoenix Sky Harbour Airport (PHX) is located inside the Rental Car Centre (RCC), a consolidated facility separate from the terminals. Payless does not have a centre in downtown Phoenix, so the Rental Car Centre is the primary pick-up point.

To reach the Payless counter from any terminal, follow the signs for the PHX Sky Train, which is free and operates 24 hours a day, 7 days a week. Trains arrive every 3 to 5 minutes. The journey takes approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4. Exit at the Rental Car Centre station, then look for the Payless logo inside the building.

Allow 15 to 30 minutes in total from baggage reclaim to the Payless counter, depending on crowds and your terminal. The Payless desk at Phoenix Sky Harbour operates 24 hours daily, so after-hours pick-up is supported.

To collect a Payless hire car at Phoenix Sky Harbour Airport, you must bring the following physical documents:

• A valid, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the authorisation hold
• A valid passport (required for visitors from outside the United Kingdom)
• Your booking confirmation
• Round-trip flight tickets or cruise tickets (required for foreign visitors)

If your driving licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Phoenix. Debit and prepaid cards are not accepted for the authorisation hold.

No, Arizona has no toll roads, so driving your Payless hire car around Phoenix and the wider metropolitan area will not incur any toll charges. Systems such as E-ZPass or SunPass are not used in Arizona, and there are no congestion or emissions zone fees either.

Because there are no tolls in Phoenix, you do not need to enrol in any toll programme at the Payless counter, and you will not receive unexpected toll bills after your hire ends.

If your journey takes you beyond Arizona into neighbouring states such as California, toll roads may apply. In that case, the toll device already installed in your Payless vehicle will be used, and charges plus any administrative fees will be billed to your credit card. You can also opt for an unlimited toll package at the counter (typically GBP 11 to GBP 25 per day) if you plan to cross into a state with toll roads.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Phoenix, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire period.

Since Arizona has no toll roads, you are unlikely to pay tolls while driving around Phoenix itself. However, if your Payless hire takes you into neighbouring states with toll roads, such as California, any tolls you pay are eligible for the cashback benefit.

To claim your Tolls Cashback after returning your Payless vehicle in Phoenix or elsewhere, email [email protected] within 30 days of vehicle return and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Payless counter
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

Yes, Payless charges a young driver surcharge in Phoenix for drivers aged between 21 and 24. The surcharge is GBP 25.00 per hire day and applies to standard, intermediate, compact, economy, and full-size cars, as well as minivans.

Drivers under 21 are not eligible to hire from Payless at Phoenix Sky Harbour Airport. Drivers aged 25 and over are not subject to any young driver surcharge.

Remember that even with the surcharge, certain vehicle classes may still be restricted for drivers under 25. When booking your Payless hire in Phoenix, select economy, compact, or intermediate categories to maximise availability as a younger driver.

The young driver surcharge is paid at the Payless counter in Phoenix and is not included in your prepaid rate. Budget for this additional daily cost when planning your trip.

Yes, a physical major credit card in the main driver’s name is required at the Payless counter in Phoenix to cover the authorisation hold. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for this purpose.

The credit card must have the driver’s name printed on the physical card, and the name must match the hire agreement. Even if you prepaid your Payless booking online, you must still present a physical credit card at the Phoenix pick-up point for the hold.

Typical security deposit holds in the United Kingdom range from GBP 300 to GBP 400 for standard vehicles, though the exact amount is set by Payless at the time of collection and may vary by vehicle class. The hold reduces your available credit until it is released after you return the car, which can take up to 15 working days depending on your bank.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Payless hires in Phoenix follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection, verify the fuel gauge with the Payless agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix Rental Car Centre.

Before returning your Payless vehicle to Phoenix Sky Harbour Airport, refuel within approximately 10 miles of the Rental Car Centre so the gauge does not drop below full during the drive back. Keep your fuel receipt as proof in case of any dispute.

If you return the car with less than a full tank, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee. Returning the car full is always the most cost-effective option for your Phoenix hire.

Yes, you can add an additional driver to your Payless hire in Phoenix, but the additional driver must be present at the Payless counter at Phoenix Sky Harbour Airport with a valid driving licence to sign the hire agreement.

If your booking confirmation states that an additional driver is included at no charge, no fee applies for the first extra driver. If it is not included, Payless charges GBP 13.00 per hire day plus taxes, with a maximum charge of GBP 65.00 plus taxes.

For Payless hires in Phoenix, additional drivers must generally be at least 25 years old at the time of collection. Drivers aged 21 to 24 may be subject to the young driver surcharge or may not be accepted as additional drivers depending on location rules.

Any driver not listed on the Payless hire agreement in Phoenix is not covered by the hire protections, including CDW/LDW. Always add every person who will drive the vehicle before leaving the counter.

It depends on your driving licence. For a Payless hire in Phoenix, visitors from other countries can generally drive with a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is in a Latin-based script but not in English, an IDP is strongly recommended as a translation document, even if not strictly required in every case.

The IDP is a translation booklet only and must always be carried alongside your original licence. It is not a standalone document and will not be accepted at the Payless counter in Phoenix without the original licence.

Obtain your IDP in your home country before travelling to Phoenix, as it cannot be issued abroad. All documents presented at the Payless counter must be physical originals; digital versions are not accepted.

When collecting your Payless hire in Phoenix, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Payless vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero. CDW/LDW does not cover damage you cause to other people or their property.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Payless hire in Phoenix. Some U.S. states require a minimum level of liability cover, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 300,000) to your hire for full protection on Phoenix roads.

Neither cover includes your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Cover). Review your booking confirmation to see which protections are already included in your Payless rate before accepting or declining anything at the Phoenix counter.

Yes, most bookings made through Hola Car Rentals, including Payless hires in Phoenix, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other unexpected event while driving in the Phoenix area or on desert roads outside the city.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Payless hire in Phoenix, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001, and provide your Hola Car Rentals confirmation number.

Important: this benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the Payless hire vehicle itself (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits.

Yes, one-way hires are possible with Payless, allowing you to pick up in Phoenix and return the vehicle to a different location. However, a drop-off fee may apply depending on the route, vehicle class, and distance involved.

When booking your Payless one-way hire from Phoenix, the drop-off fee will be shown on the rate details page under the section labelled as charges due at destination. This fee is not included in your prepaid rate and must be paid at the Payless counter in Phoenix or at the return location.

Routes between nearby cities in the same region may carry a moderate fee, while long-distance or cross-country one-ways typically carry higher charges. Some routes or vehicle classes may not be available for one-way hires at all.

Cross-border one-ways, such as returning a Payless vehicle rented in Phoenix to a location in Mexico, are generally restricted or require prior authorisation. Always confirm cross-border permissions on your hire agreement before driving across any state or national border.

When returning your Payless hire car at Phoenix Sky Harbour Airport, drive to the Rental Car Centre at 1805 E Sky Harbour Circle South and follow the posted signs for the Payless return area inside the facility. The Payless counter at Phoenix Sky Harbour operates 24 hours daily, so after-hours returns are supported.

Before arriving at the Rental Car Centre, refuel within approximately 10 miles of the airport to comply with the Full-to-Full fuel policy. Keep your fuel receipt in case of any dispute about the tank level.

At return, allow the Payless agent to inspect the vehicle with you and confirm the fuel gauge. Take a photo of the dashboard and the car's exterior before handing over the keys. After the contract closes, the security deposit hold on your credit card will be released, though your bank may take up to 15 working days to reflect this.

After returning your Payless vehicle in Phoenix, take the free PHX Sky Train from the Rental Car Centre back to your terminal. Trains run every 3 to 5 minutes and operate around the clock.