Payless Car Hire
in New Jersey

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.

No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Newark Liberty International Airport (EWR) in New Jersey is located at 132 Carson Road, 3rd Floor, inside the Consolidated Rental Car facility (ConRAC).

Directions from each terminal:

• Terminal A: Follow airport signs to the hire car facility, cross the sky bridge into the garage, and take the escalator to the 3rd floor. The Payless counter is at the end of the Budget counter.
• Terminals B and C: Follow signs to the AirTrain and exit at Terminal A. Go downstairs to the exit, follow Parking Garage signs to the right, walk straight approximately 5 minutes to the 1st floor lobby, then take the escalator to the 3rd floor Payless counter.

A free shuttle is also available from the airport terminals to the hire car facility. The Payless counter at this New Jersey location operates 24 hours a day, 7 days a week, so late arrivals and early morning pickups are accommodated.

To pick up a Payless hire car in New Jersey, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name (not a digital copy).
• A major credit card with the driver's name printed on the card, used for the authorisation hold. Debit and prepaid cards are not accepted.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

If your driver's licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Payless counter in New Jersey.

New Jersey has an extensive toll road network, and driving a Payless hire car in New Jersey means you will very likely encounter tolls. The main tolled routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Most toll collection is cashless, using E-ZPass transponders or Toll-By-Plate camera billing.

Typical toll costs for common routes:

• New Jersey Turnpike (Philadelphia to New York City, 78 miles): starting at approximately US$0.95, increasing with distance.
• Garden State Parkway (Cape May to Montvale, 172 miles): at least US$1.90 for the full length.
• Atlantic City Expressway (full length): approximately US$5.50.

Your Payless hire vehicle in New Jersey will include a toll device. At pickup you can choose between two options:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all tolls during the hire period.
• Pay per use: the actual toll amount plus daily or administrative processing fees billed after the hire ends.

If you opt out of the hire toll programme and drive a cashless-only gantry without a personal transponder, the hire company may charge up to 3 times the toll amount, capped at US$5 per toll, in addition to the toll itself. Toll-By-Plate rates are also higher than E-ZPass rates.

Yes, you can get cashback on tolls paid during your Payless hire in New Jersey through the Hola Car Rentals Tolls Cashback benefit, which is included with every booking.

New Jersey has some of the highest toll exposure in the United States, with cashless gantries on the New Jersey Turnpike, Garden State Parkway, and bridges and tunnels into New York City. Tolls can add up quickly, making this benefit especially valuable for Payless renters driving in New Jersey.

How it works:

• You receive up to 5% of your total booking value back for tolls paid during the hire period.
• The refund is the lesser of the actual tolls paid or the 5% cap. For example, if your booking total is US$600, the cap is US$30.
• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required for the authorisation hold when picking up a Payless hire in New Jersey. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.

At the Payless counter in New Jersey, a temporary authorisation hold is placed on your card at pickup. This hold is not a charge, but it reduces your available credit until the hire is closed and your bank releases it, which can take up to 15 business days after return.

Typical deposit hold amounts for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and location policy. Payless will confirm the hold amount at the counter before processing.

Tips to avoid issues:

• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.
• Make sure your card has sufficient available credit to cover both the hold and any expected charges.

The minimum age to hire a car from Payless in New Jersey without a young-driver surcharge is 25. Drivers aged 21 to 24 may hire but will be charged a daily underage fee on top of the base hire rate.

Payless in New Jersey charges approximately US$13 per hire day for young drivers, with a maximum cap of US$65 plus applicable taxes. This fee is paid at the counter and is not included in your prepaid rate.

Additional restrictions for drivers under 25 at Payless in New Jersey:

• Most vehicle classes are restricted to drivers aged 25 and older. Economy, compact, and intermediate categories are typically the only options available to younger drivers.
• Additional drivers aged 21 to 24 may not be accepted at Payless locations, as Payless generally requires additional drivers to be at least 25 years old.

New Jersey is not one of the states (like New York or Michigan) where law requires hire companies to serve drivers aged 18 and older, so the standard Payless policy of 21 as the minimum age applies here. Always confirm eligibility for your specific vehicle class before booking.

Returning a Payless hire car in New Jersey at Newark Liberty International Airport (EWR) is handled through the ConRAC garage facility. Follow the airport signs for the hire car return when approaching the airport, and proceed to the designated return area within the garage.

Steps for a smooth return:

• Refuel within approximately 10 miles of the airport before returning, since the Payless rate in New Jersey uses a Full-to-Full fuel policy. Returning with less than a full tank may result in a fuel shortfall charge plus a refuelling service fee at the partner's rate, which is typically higher than retail pump prices.
• Take a photo of the fuel gauge and odometer before leaving the vehicle.
• Keep your final fuel receipt showing the station address, date, and time.
• After dropping off the vehicle, shuttles from the ConRAC facility return renters to the airport terminals.

The Payless counter at 132 Carson Road in New Jersey operates 24 hours a day, so after-hours returns are possible. If you return outside staffed hours, follow any key-drop or after-hours instructions provided at pickup and keep all paperwork and photos as documentation.

Yes, Payless charges an additional driver fee for New Jersey hires when the extra driver is not included in your rate. The fee for Payless in New Jersey is US$13 per hire day plus applicable taxes, with a maximum cap of US$65 plus taxes for the hire period.

This fee is paid at the Payless counter in New Jersey at pickup and is not part of your prepaid booking total.

Important requirements for adding a driver at the Payless counter in New Jersey:

• The additional driver must be present at pickup with a valid driver's licence.
• For Payless in New Jersey, additional drivers must generally be at least 25 years old.
• If the additional driver's licence uses a non-Latin alphabet, an International Driving Permit is also required.
• Both the main driver and the additional driver must sign the hire agreement.

If your booking confirmation explicitly states that an additional driver is included at no charge, no fee should be applied at the counter. Check your confirmation before arriving at the Payless desk in New Jersey to avoid surprises.

The New York City congestion relief zone fee does not apply within New Jersey itself, but it can affect Payless renters in New Jersey who cross into Manhattan. If you drive your Payless hire from New Jersey into the congestion relief zone in Manhattan (the area south of and including 60th Street, down to the southern tip of the island), a daily fee of approximately US$8.99 plus taxes is charged.

Key points for Payless renters crossing from New Jersey into New York:

• The congestion fee is detected automatically by cameras at zone entry points. There are no traditional toll booths.
• You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the fee, as long as you do not exit onto local streets within the zone.
• Bridges and tunnels between New Jersey and Manhattan (such as the Lincoln Tunnel and Holland Tunnel) also carry their own toll charges, typically US$15 to US$25 or more per crossing.
• These charges are billed through the toll device in your Payless hire vehicle in New Jersey, either via the unlimited toll package or pay-per-use billing.

New Jersey itself has no congestion charges or emissions zone fees.

When picking up a Payless hire in New Jersey, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

Main coverage types available for Payless hires in New Jersey:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability cover is strongly recommended for Payless renters in New Jersey.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate protections.

Common exclusions to be aware of at the Payless counter in New Jersey:

• Damage from prohibited use such as off-road driving, DUI, or unauthorised drivers.
• Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased.
• Incidents not reported promptly to Payless.

Review your booking confirmation to see which protections are already included in your rate before accepting add-ons at the New Jersey counter.

Yes, most bookings for a Payless hire in New Jersey include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. This benefit is especially relevant for visitors driving New Jersey's major highways, such as the New Jersey Turnpike or Garden State Parkway, where a breakdown or accident far from the airport could create a stressful situation.

What the travel assistance typically covers for Payless renters in New Jersey:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect).
• WhatsApp: +1 208 910 1001.
• Email: [email protected].

Have your Hola Car Rentals confirmation number ready when you contact them. This cover does not replace CDW or liability insurance for the hire vehicle itself.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. Check your booking confirmation to verify whether this cover is included in your specific Payless reservation in New Jersey.

Yes, you may be able to pick up your Payless hire in New Jersey earlier than the scheduled time, but early pickup is subject to vehicle availability at the counter on the day of arrival.

The Payless counter at Newark Liberty International Airport in New Jersey operates 24 hours a day, which means early morning arrivals are accommodated. However, arriving significantly earlier than your booked time does not guarantee the same vehicle class will be ready.

What to expect if you arrive early at the Payless counter in New Jersey:

• If a vehicle in your booked class is available, the agent may allow early pickup. The hire period may be re-priced based on the new start time, which could affect your total.
• If no vehicle is available yet, you may need to wait until your scheduled pickup time.
• Payless will hold your New Jersey reservation for up to 24 hours after the original pickup time if you are delayed, so late arrivals due to flight delays are generally accommodated within that window.

If your flight is delayed by more than 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible to discuss options for your New Jersey reservation.

Yes, one-way hires that allow you to pick up a Payless car in New Jersey and return it in a different state are possible, but a drop-off fee typically applies and availability depends on the specific route.

Key points for one-way Payless hires from New Jersey:

• A drop-off fee is a one-time charge set by Payless to reposition the vehicle. The amount varies by route, distance, vehicle class, and season.
• The fee is shown during the booking process under the "To pay at destination" section of your confirmation. It cannot be prepaid and is settled at the Payless counter in New Jersey at pickup.
• Long-distance or cross-country routes from New Jersey typically carry higher fees. Some routes or vehicle classes may not be permitted at all.
• Cross-border one-ways (for example, New Jersey to Canada) are often restricted or require prior approval from Payless.

If you are driving across state lines from New Jersey in a Payless hire, confirm that your hire agreement permits travel to the destination states. Most standard Payless hires in New Jersey allow driving throughout the continental United States unless otherwise noted in the agreement.

Check your booking confirmation carefully for any territory restrictions before departing from New Jersey.