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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Payless in New Jersey

Payless operates at Newark Liberty International Airport (EWR), the state's primary international gateway, where the rental counter sits inside the Consolidated Rental Car Center reached via the AirTrain from any terminal — a ride of roughly 5-10 minutes, though budget 30-45 minutes from deplaning to counter to account for baggage claim and terminal navigation. The Payless counter at EWR runs 24 hours a day, so late-night arrivals are covered without advance coordination. New Jersey's toll network is one of the densest in the country: the New Jersey Turnpike and Garden State Parkway both use the E-ZPass electronic system, and Payless offers a daily flat-fee e-Toll package or a pay-per-use option charged per toll plus a service fee — ask at the counter which structure fits your planned route. Fuel averages roughly US$3.50-4.00 per gallon statewide; refuel before returning the vehicle to avoid the rental company's fuel service charge, which typically runs two to three times the pump price. A credit card in the primary driver's name is required at pickup, and Payless places a deposit hold of around US$200-500 depending on vehicle class. Drivers whose license uses a non-Latin script — Arabic, Chinese, Japanese, Korean, or Cyrillic, for example — should carry an International Driving Permit alongside the original license.

Frequently Asked Questions

What does my Hola Car Rentals booking with Payless in New Jersey include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in New Jersey, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in New Jersey.

Will I face unexpected charges at the Payless counter in New Jersey when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Payless booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Newark Liberty International Airport in New Jersey?

The Payless counter at Newark Liberty International Airport (EWR) in New Jersey is located at 132 Carson Road, 3rd Floor, inside the Consolidated Rental Car facility (ConRAC).

Directions from each terminal:

  • Terminal A: Follow airport signs to the rental car facility, cross the sky bridge into the garage, and take the escalator to the 3rd floor. The Payless counter is at the end of the Budget counter.
  • Terminals B and C: Follow signs to the AirTrain and exit at Terminal A. Go downstairs to the exit, follow Parking Garage signs to the right, walk straight approximately 5 minutes to the 1st floor lobby, then take the escalator to the 3rd floor Payless counter.

A free shuttle is also available from the airport terminals to the rental car facility. The Payless counter at this New Jersey location operates 24 hours a day, 7 days a week, so late arrivals and early morning pickups are accommodated.

What documents do I need to pick up a Payless rental car in New Jersey?

To pick up a Payless rental car in New Jersey, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name (not a digital copy).
  • A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted.
  • A passport or valid government photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Payless counter in New Jersey.

How do toll roads work for a Payless rental car in New Jersey?

New Jersey has an extensive toll road network, and driving a Payless rental car in New Jersey means you will very likely encounter tolls. The main tolled routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Most toll collection is cashless, using E-ZPass transponders or Toll-By-Plate camera billing.

Typical toll costs for common routes:

  • New Jersey Turnpike (Philadelphia to New York City, 78 miles): starting at approximately US$0.95, increasing with distance.
  • Garden State Parkway (Cape May to Montvale, 172 miles): at least US$1.90 for the full length.
  • Atlantic City Expressway (full length): approximately US$5.50.

Your Payless rental vehicle in New Jersey will include a toll device. At pickup you can choose between two options:

  • Unlimited toll package: approximately US$11 to US$25 per rental day, covering all tolls during the rental period.
  • Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental ends.

If you opt out of the rental toll program and drive a cashless-only gantry without a personal transponder, the rental company may charge up to 3 times the toll amount, capped at US$5 per toll, in addition to the toll itself. Toll-By-Plate rates are also higher than E-ZPass rates.

Can I get cashback on tolls paid during my Payless rental in New Jersey?

Yes, you can get cashback on tolls paid during your Payless rental in New Jersey through the Hola Car Rentals Tolls Cashback benefit, which is included with every booking.

New Jersey has some of the highest toll exposure in the United States, with cashless gantries on the New Jersey Turnpike, Garden State Parkway, and bridges and tunnels into New York City. Tolls can add up quickly, making this benefit especially valuable for Payless renters driving in New Jersey.

How it works:

  • You receive up to 5% of your total booking value back for tolls paid during the rental period.
  • The refund is the lesser of the actual tolls paid or the 5% cap. For example, if your booking total is US$600, the cap is US$30.
  • Email [email protected] within 30 days of returning the vehicle.
  • Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Is a credit card required for the security deposit on a Payless rental in New Jersey?

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required for the security deposit hold when picking up a Payless rental car in New Jersey. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.

At the Payless counter in New Jersey, a temporary authorization hold is placed on your card at pickup. This hold is not a charge, but it reduces your available credit until the rental is closed and your bank releases it, which can take up to 15 business days after return.

Typical deposit hold amounts for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, rental duration, and location policy. Payless will confirm the hold amount at the counter before processing.

Tips to avoid issues:

  • Bring a backup credit card in your name in case your primary card is declined.
  • Notify your bank of your travel plans to prevent fraud blocks on in-person authorizations.
  • Make sure your card has sufficient available credit to cover both the hold and any expected charges.
What is the minimum age to rent a car from Payless in New Jersey?

The minimum age to rent a car from Payless in New Jersey without a young-renter surcharge is 25. Drivers aged 21 to 24 may rent but will be charged a daily underage fee on top of the base rental rate.

Payless in New Jersey charges approximately US$13 per rental day for young renters, with a maximum cap of US$65 plus applicable taxes. This fee is paid at the counter and is not included in your prepaid rate.

Additional restrictions for drivers under 25 at Payless in New Jersey:

  • Most vehicle classes are restricted to renters aged 25 and older. Economy, compact, and intermediate categories are typically the only options available to younger drivers.
  • Additional drivers aged 21 to 24 may not be accepted at Payless locations, as Payless generally requires additional drivers to be at least 25 years old.

New Jersey is not one of the states (like New York or Michigan) where law requires rental companies to serve drivers aged 18 and older, so the standard Payless policy of 21 as the minimum age applies here. Always confirm eligibility for your specific vehicle class before booking.

How does the car return process work at Payless in New Jersey?

Returning a Payless rental car in New Jersey at Newark Liberty International Airport (EWR) is handled through the ConRAC garage facility. Follow the airport signs for the rental car return when approaching the airport, and proceed to the designated return area within the garage.

Steps for a smooth return:

  • Refuel within approximately 10 miles of the airport before returning, since the Payless rate in New Jersey uses a Full-to-Full fuel policy. Returning with less than a full tank may result in a fuel shortfall charge plus a refueling service fee at the partner's rate, which is typically higher than retail pump prices.
  • Take a photo of the fuel gauge and odometer before leaving the vehicle.
  • Keep your final fuel receipt showing the station address, date, and time.
  • After dropping off the vehicle, shuttles from the ConRAC facility return renters to the airport terminals.

The Payless counter at 132 Carson Road in New Jersey operates 24 hours a day, so after-hours returns are possible. If you return outside staffed hours, follow any key-drop or after-hours instructions provided at pickup and keep all paperwork and photos as documentation.

Does Payless charge extra for an additional driver on a New Jersey rental?

Yes, Payless charges an additional driver fee for New Jersey rentals when the extra driver is not included in your rate. The fee for Payless in New Jersey is US$13 per rental day plus applicable taxes, with a maximum cap of US$65 plus taxes for the rental period.

This fee is paid at the Payless counter in New Jersey at pickup and is not part of your prepaid booking total.

Important requirements for adding a driver at the Payless counter in New Jersey:

  • The additional driver must be present at pickup with a valid driver's license.
  • For Payless in New Jersey, additional drivers must generally be at least 25 years old.
  • If the additional driver's license uses a non-Latin alphabet, an International Driving Permit is also required.
  • Both the main driver and the additional driver must sign the rental agreement.

If your booking confirmation explicitly states that an additional driver is included at no charge, no fee should be applied at the counter. Check your confirmation before arriving at the Payless desk in New Jersey to avoid surprises.

Does the NYC congestion zone fee apply to a Payless rental car driven in New Jersey?

The New York City congestion relief zone fee does not apply within New Jersey itself, but it can affect Payless renters in New Jersey who cross into Manhattan. If you drive your Payless rental from New Jersey into the congestion relief zone in Manhattan (the area south of and including 60th Street, down to the southern tip of the island), a daily fee of approximately US$8.99 plus taxes is charged.

Key points for Payless renters crossing from New Jersey into New York:

  • The congestion fee is detected automatically by cameras at zone entry points. There are no traditional toll booths.
  • You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the fee, as long as you do not exit onto local streets within the zone.
  • Bridges and tunnels between New Jersey and Manhattan (such as the Lincoln Tunnel and Holland Tunnel) also carry their own toll charges, typically US$15 to US$25 or more per crossing.
  • These charges are billed through the toll device in your Payless rental vehicle in New Jersey, either via the unlimited toll package or pay-per-use billing.

New Jersey itself has no congestion charges or emissions zone fees.

What insurance options are available for a Payless rental car in New Jersey?

When picking up a Payless rental car in New Jersey, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

Main coverage types available for Payless rentals in New Jersey:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage is strongly recommended for Payless renters in New Jersey.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate protections.

Common exclusions to be aware of at the Payless counter in New Jersey:

  • Damage from prohibited use such as off-road driving, DUI, or unauthorized drivers.
  • Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased.
  • Incidents not reported promptly to Payless.

Review your booking confirmation to see which protections are already included in your rate before accepting add-ons at the New Jersey counter.

Is travel assistance included with a Payless booking in New Jersey?

Yes, most bookings for a Payless rental car in New Jersey include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. This benefit is especially relevant for visitors driving New Jersey's major highways, such as the New Jersey Turnpike or Garden State Parkway, where a breakdown or accident far from the airport could create a stressful situation.

What the travel assistance typically covers for Payless renters in New Jersey:

  • Travel insurance with medical coverage for up to 5 passengers.
  • Legal assistance in the event of an accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week:

  • Call: +1 888 980 9992 (toll-free or collect).
  • WhatsApp: +1 208 910 1001.
  • Email: [email protected].

Have your Hola Car Rentals confirmation number ready when you contact them. This coverage does not replace CDW or liability insurance for the Payless vehicle itself.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. Check your booking confirmation to verify whether this coverage is included in your specific Payless reservation in New Jersey.

Can I pick up my Payless rental car in New Jersey earlier than the scheduled time?

Yes, you may be able to pick up your Payless rental car in New Jersey earlier than the scheduled time, but early pickup is subject to vehicle availability at the counter on the day of arrival.

The Payless counter at Newark Liberty International Airport in New Jersey operates 24 hours a day, which means early morning arrivals are accommodated. However, arriving significantly earlier than your booked time does not guarantee the same vehicle class will be ready.

What to expect if you arrive early at the Payless counter in New Jersey:

  • If a vehicle in your booked class is available, the agent may allow early pickup. The rental period may be repriced based on the new start time, which could affect your total.
  • If no vehicle is available yet, you may need to wait until your scheduled pickup time.
  • Payless will hold your New Jersey reservation for up to 24 hours after the original pickup time if you are delayed, so late arrivals due to flight delays are generally accommodated within that window.

If your flight is delayed by more than 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible to discuss options for your New Jersey reservation.

Can I pick up a Payless car in New Jersey and return it in a different state?

Yes, one-way rentals that allow you to pick up a Payless car in New Jersey and return it in a different state are possible, but a drop-off fee typically applies and availability depends on the specific route.

Key points for one-way Payless rentals from New Jersey:

  • A drop-off fee is a one-time charge set by Payless to reposition the vehicle. The amount varies by route, distance, vehicle class, and season.
  • The fee is shown during the booking process under the "To pay at destination" section of your confirmation. It cannot be prepaid and is settled at the Payless counter in New Jersey at pickup.
  • Long-distance or cross-country routes from New Jersey typically carry higher fees. Some routes or vehicle classes may not be permitted at all.
  • Cross-border one-ways (for example, New Jersey to Canada) are often restricted or require prior approval from Payless.

If you are driving across state lines from New Jersey in a Payless rental, confirm that your rental agreement permits travel to the destination states. Most standard Payless rentals in New Jersey allow driving throughout the continental United States unless otherwise noted in the agreement.

Check your booking confirmation carefully for any territory restrictions before departing from New Jersey.

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