VERIFIED REVIEWS
About hiring a car in Atlantic City
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Atlantic City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlantic City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlantic City.
Will I face unexpected charges at the Payless counter in Atlantic City when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Atlantic City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlantic City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Atlantic City International Airport?
The Payless counter at Atlantic City International Airport (ACY) is located in the baggage claim area of the main arrivals terminal. No shuttle is required, as the hire car lot is adjacent to the terminal and within walking distance.
When you arrive at ACY, follow the signs towards baggage claim. The Payless desk is shared with other hire providers in that area. Have your driver’s licence, booking confirmation, and credit card ready before you reach the counter to keep the process moving swiftly.
From the time you clear baggage claim, allow approximately 15 to 20 minutes to complete paperwork and reach your vehicle in the adjacent garage or lot. Arriving during off-peak hours will generally mean a shorter wait at the Payless counter in Atlantic City.
What documents do I need to pick up a Payless hire car in Atlantic City?
To collect your Payless hire car at Atlantic City International Airport, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All documents presented at the Payless counter in Atlantic City must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.
How do toll roads work for a Payless hire car in Atlantic City?
Atlantic City sits at the eastern end of the Atlantic City Expressway, and driving anywhere in New Jersey involves tolled roads. The main routes you are likely to use include:
- Atlantic City Expressway (towards Philadelphia): at least US$1.25 per entry, with the full 44-mile length costing approximately US$5.50
- Garden State Parkway (north towards Newark or south towards Cape May): at least US$1.90, increasing with distance
- New Jersey Turnpike: starts at approximately US$0.95, increasing with distance
New Jersey uses E-ZPass as its primary electronic toll system. Most toll lanes are cashless, meaning vehicles without a transponder are billed by plate at higher Toll-By-Plate rates.
Your Payless hire vehicle in Atlantic City will include a toll device. At pickup, you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where the actual toll plus an administrative fee is charged to your card after the hire. If you opt out and drive a cashless-only gantry without a personal transponder, the hire company may charge up to three times the toll amount, capped at US$5 per toll.
Note that toll rates on the New Jersey Turnpike and Garden State Parkway are scheduled to increase by 3% effective 1 January 2026.
Can I get toll cashback on my Payless hire in Atlantic City?
Yes, all bookings made through Hola Car Rentals, including Payless hires in Atlantic City, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.
Given that driving around Atlantic City involves the Atlantic City Expressway, the Garden State Parkway, and potentially the New Jersey Turnpike, toll costs can add up quickly. The Tolls Cashback benefit helps offset those expenses.
To claim your cashback after returning your Payless vehicle in Atlantic City:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Payless counter, and a toll receipt or statement showing charges paid during the hire period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
How much is the security deposit for a Payless hire in Atlantic City?
When you pick up your Payless hire car in Atlantic City, a temporary authorisation hold will be placed on your major credit card. For standard vehicles at U.S. locations, this hold is typically in the range of US$300 to US$400, though the exact amount is set by the Payless desk and may vary based on the vehicle class, hire duration, and season.
The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after the hire ends.
- Only a major credit card with the driver’s name printed on the physical card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver’s name
If you are unsure whether your card has enough available credit, consider bringing a backup credit card in your name to the Payless desk in Atlantic City.
Can I return my Payless hire car after hours at Atlantic City Airport?
Yes, after-hours returns are generally possible at Atlantic City International Airport. The Payless hire return area is located in the same lot adjacent to the terminal where you collected the vehicle.
To complete an after-hours return of your Payless vehicle in Atlantic City:
- Follow the hire return signs to the designated lot next to the ACY terminal
- Park the vehicle, remove all personal belongings, and note the mileage and fuel level
- Place the keys and your completed hire agreement in the designated drop box
- Keep a photo of the dashboard showing the fuel gauge and odometer as evidence
Be aware that you remain responsible for the vehicle until the Payless team checks it in the next business day. Any damage, fuel shortfall, or issues discovered at that point may still be charged to your card. The standard fuel policy requires you to return the car with the same fuel level recorded at pickup, so refuel near the airport before dropping off.
If your flight lands late, the Payless counter at Atlantic City Airport aligns its hours with arrivals, so a counter agent may still be available for late-night pickups. Confirm hours on your hire agreement.
What is the minimum age to hire a car with Payless in Atlantic City?
The minimum age to hire a Payless vehicle in Atlantic City without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the Payless counter.
For Payless in Atlantic City, the underage fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.
Drivers under 25 are also restricted from certain vehicle classes. Categories such as full-size, SUV, minivan, luxury, premium, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
- Minimum age: 21 (with surcharge)
- Surcharge-free age: 25 and older
- Additional drivers at Payless in Atlantic City must also be at least 25 years old
New Jersey is not one of the states (like New York or Michigan) that requires hire companies to accept drivers aged 18 and older, so the standard Payless policy applies at Atlantic City.
Does Payless in Atlantic City include travel assistance with my booking?
Yes, most bookings made through Hola Car Rentals, including Payless hires in Atlantic City, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is particularly useful if something unexpected happens while driving in the Atlantic City area or on New Jersey highways. Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance at any time during your Payless hire in Atlantic City, contact Terrawind 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free), via WhatsApp at +1 208 910 1001, or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. Check your booking confirmation for the exact terms and limits that apply to your reservation.
How does the fuel policy work for Payless hires in Atlantic City?
Payless hires in Atlantic City follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot at Atlantic City Airport.
Before returning the car, refuel within approximately 10 miles of the ACY return location so the tank does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address.
- If you return the car below the recorded starting level, Payless may charge a fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee
- For after-hours returns at Atlantic City Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone
If the car was not full at pickup, ask the Payless agent in Atlantic City to note the exact level on the agreement. You only need to return it at that same recorded level.
Can I add an additional driver to my Payless hire in Atlantic City?
Yes, you can add an additional driver to your Payless hire in Atlantic City, but a fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.
For Payless in Atlantic City, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the full hire period.
To add a driver at the Payless counter in Atlantic City:
- The additional driver must be present at pickup with a valid driver’s licence
- If their licence uses a non-Latin alphabet, they must also carry an International Driving Permit
- Both the main driver and the additional driver must sign the hire agreement
- For Payless in Atlantic City, additional drivers must be at least 25 years old
Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW/LDW and liability cover. Anyone who drives the car without being named on the contract may void those protections. Check your booking confirmation before arriving at the Atlantic City counter to see whether an additional driver is already included in your rate.
Can I pick up a Payless car in Atlantic City and drop it off in another city?
Yes, one-way hires are possible with Payless from Atlantic City, but a drop-off fee may apply depending on your return location.
Common one-way routes from Atlantic City and what to expect:
- Atlantic City to Philadelphia or New York: a drop-off fee is likely given the distance between cities and states
- Atlantic City to another New Jersey location: a fee may or may not apply depending on the specific route
- Cross-border returns (for example, returning in Pennsylvania): fees and restrictions vary by partner policy
The drop-off fee for your Payless hire from Atlantic City will be shown during the booking process under the charges section at the destination. It is not prepaid and is not covered by No Extra Charges© unless it was disclosed at the time of booking.
If you need to change your return location after booking, be aware that the route will be re-priced and a new drop-off fee may apply. Confirm the updated terms before making any changes to your Atlantic City Payless reservation.
What insurance options are available for a Payless hire in Atlantic City?
When collecting your Payless hire vehicle in Atlantic City, you will have the option to add or confirm insurance coverages. Understanding what each one covers helps you avoid paying for duplicates or leaving gaps in protection.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. New Jersey does not universally mandate that hire companies include state-minimum liability, so confirm whether this is included in your rate or needs to be added at the Payless counter in Atlantic City.
CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the hire vehicle itself. They are separate protections and work together.
Common exclusions at any Payless location, including Atlantic City, include damage from prohibited use such as off-road driving, DUI, or driving by an unnamed driver. Always add every driver to the agreement at the counter to keep coverage valid.
What happens if my flight is delayed and I miss my Payless pickup time in Atlantic City?
If your flight is delayed and you arrive later than your scheduled Payless pickup time in Atlantic City, your reservation will generally be held for up to 24 hours from the original pickup time. The Payless counter at ACY aligns its hours with flight arrivals, so a late-night arrival is less likely to be a problem than at some other locations.
Here is what to keep in mind:
- Delays of less than 24 hours: your Payless booking in Atlantic City should still be honoured, provided you arrive during counter operating hours
- Delays of more than 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible
- After-hours arrivals: if the Payless counter in Atlantic City is closed when you land, check your hire agreement for after-hours instructions or a contact number
To avoid any issues, have your booking confirmation accessible and note the counter hours listed on your hire agreement before you travel. If you anticipate a significant delay, contacting early gives you the best chance of maintaining your Atlantic City Payless reservation.
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