Payless Car Hire
in Ohio

Hola Car Rentals is the only premium partner of the top car hire brands operating in Ohio, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Ohio.

No. With Hola Car Rentals, all costs and charges for your booking in Ohio are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ohio charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at John Glenn Columbus International Airport (CMH) in Ohio is located at 4106 International Gateway, Columbus, OH 43219. This is a corporate Payless location situated directly at the airport, so no shuttle is required after landing.

Counter hours at the CMH Payless location in Ohio are:

• Sunday through Thursday: 8:00 AM to 10:00 PM
• Friday and Saturday: 8:00 AM to 9:00 PM

There is no confirmed after-hours pickup or key-drop service at this Ohio location, so plan your arrival within the operating window. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport or government-issued ID to the Payless counter.

The Payless location at Cleveland Hopkins International Airport (CLE) in Ohio is at 19601 Maplewood Ave, Cleveland, OH 44135, inside the consolidated hire car facility.

To reach the Payless counter from the terminal, take the airport shuttle from the lower level of the terminal, past baggage claim 1. The ride to the hire car facility takes approximately 10 minutes. Local hirers with their own transport can go directly to the facility address.

Counter hours at the CLE Payless location in Ohio are Sunday through Saturday, 8:00 AM to 10:00 PM. No confirmed after-hours pickup or return service is available, so plan your arrival accordingly. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport or government-issued ID.

To pick up a Payless hire car in Ohio, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name
• A physical major credit card with the driver's name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Payless counter in Ohio. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Ohio.

Yes, Payless hire vehicles in Ohio come equipped with an electronic toll device, which can be used on the Ohio Turnpike and other toll roads in the state. However, you must decide at the Payless counter in Ohio whether to enrol in the hire company's toll programme or pay tolls on your own.

The Ohio Turnpike (I-76, I-80, I-90) is a 241-mile east-west route passing near Toledo, Cleveland, and Akron. It accepts E-ZPass electronically and cash or credit card at staffed plazas. Typical 2026 passenger vehicle tolls for the full route are approximately US$19 with E-ZPass or US$27.75 with cash or credit card.

At the Payless counter in Ohio, you can choose:

• An unlimited toll package, typically priced between US$11 and US$25 per hire day, covering all tolls during the hire
• A pay-per-use option, where actual toll charges plus administrative or processing fees are billed to your card after the hire

If you do not enrol and drive through a cashless toll lane, the Ohio Turnpike will bill the hire company, which will then charge the toll amount plus administrative fees to your card. To avoid unexpected charges, decide your toll strategy before leaving the Payless counter in Ohio.

When picking up a Payless hire car in Ohio, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United Kingdom, this hold is typically between US$300 and US$400, though the exact amount at the Payless counter in Ohio depends on the vehicle class, hire duration, and location policies.

Important things to know about the deposit for your Payless hire in Ohio:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Only a physical major credit card with the driver's name printed on the card is accepted; debit cards and prepay cards are not accepted
• Premium or speciality vehicle classes may require a higher hold amount
• After returning the car, your bank controls when the hold is released, which can take up to 15 working days

Bring a backup credit card in your name in case your primary card is declined at the Payless counter in Ohio, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Ohio, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

This benefit is especially useful in Ohio, where the Ohio Turnpike alone can cost US$19 to US$27.75 for a full crossing, depending on whether you use E-ZPass or pay cash or credit at a plaza. If you drive the full route or make multiple trips, toll costs can add up quickly on your Payless hire in Ohio.

To claim your Tolls Cashback after returning your Payless vehicle in Ohio:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Payless counter in Ohio, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Payless hire in Ohio. The standard minimum age to hire without a surcharge in the United Kingdom is 25.

For Payless hires in Ohio, drivers aged 21 to 24 can hire but will pay a daily young-renter fee of US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Additional restrictions that apply to under-25 drivers at the Payless counter in Ohio include:

• Most vehicle classes are restricted; typically only Economy, Compact, and Intermediate categories are available
• Full Size, SUV, Minivan, Luxury, Premium, and Convertible classes generally require the driver to be at least 25
• Additional drivers aged 21 to 24 may not be accepted at the Payless counter in Ohio; Payless generally requires additional drivers to be at least 25

Ohio is not one of the states (New York or Michigan) where hire companies are required by law to hire to drivers aged 18 and older, so the standard 21-minimum policy applies at Payless locations in Ohio.

Payless hires in Ohio follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel fees on your Payless hire in Ohio:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles or 15 kilometres of the return location at CMH or CLE so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Ohio with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge as evidence.

Yes, most bookings made through Hola Car Rentals, including Payless hires in Ohio, include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is particularly valuable if you experience an emergency while driving the Ohio Turnpike or travelling between Cleveland and Columbus.

Travel Assistance typically covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this Travel Assistance benefit does not apply to residents of the United Kingdom or Canada. It is designed for travellers visiting Ohio from other countries. It does not cover damage to the Payless hire vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

Yes, you can add an additional driver to your Payless hire in Ohio, but the additional driver must be present at the counter at pickup with a valid driver's licence and must sign the hire agreement.

If your Hola Car Rentals booking confirmation shows that an additional driver is included at no extra cost, the first additional driver is free. If it is not included, Payless in Ohio charges US$13 per hire day plus taxes for each additional driver, with a maximum fee of US$65 plus taxes for the hire period.

Key rules for additional drivers on Payless hires in Ohio:

• The additional driver must be at least 25 years old at the Payless counter in Ohio; drivers aged 21 to 24 may not be accepted as additional drivers
• The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Only drivers listed on the hire agreement are covered by protections such as CDW/LDW; anyone not on the contract who drives the vehicle may void cover

Check your booking confirmation before arriving at the Payless counter in Ohio to confirm whether the additional driver fee is included or payable at pickup.

Yes, one-way hires from Payless locations in Ohio to other states are possible in many cases, but a drop-off fee may apply depending on the route, vehicle class, and destination.

When booking a one-way hire from a Payless location in Ohio, the drop-off fee will be shown on the booking details page under the section labelled as the amount due at the destination. This fee is not included in the prepaid rate and must be paid at the Payless counter in Ohio or at the return location.

Things to bear in mind for one-way Payless hires from Ohio:

• Same-city routes, such as picking up at CMH and returning to a Columbus city location, may not incur a drop-off fee
• Long-distance routes between Ohio and distant states typically carry a drop-off fee that varies by distance and vehicle class
• Premium, luxury, and large SUV classes may have higher fees or restricted availability for one-way routes
• Cross-border hires into Canada require prior authorisation and may carry additional restrictions

Always review the booking confirmation for your Payless hire in Ohio to confirm whether a drop-off fee applies before finalising your reservation.

When picking up a Payless hire car in Ohio, you will have the option to add or confirm several types of cover. Understanding what each covers helps you avoid paying for protection you already have or leaving yourself exposed.

The main cover types available for Payless hires in Ohio are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless hire in Ohio. Some UK states require a minimum level of liability, but not all do; adding supplementary liability up to US$300,000 is strongly recommended.
• Personal Accident Insurance (PAI): covers medical costs for you and your passengers in the event of an accident.
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.

Check your Hola Car Rentals booking confirmation before arriving at the Payless counter in Ohio to see which coverages are already included in your rate and which are optional extras payable at the counter.

If you return your Payless hire car in Ohio after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. However, this grace period is not guaranteed at every Payless location in Ohio and may vary by counter policy.

If you exceed the grace period on your Payless hire in Ohio:

• You may be charged for an additional hour or a full extra day, depending on how late the return is
• A late return fee may also apply on top of the extra time charge
• The charges are billed to the credit card on file from the Payless counter in Ohio

If you know in advance that you need more time, contact the Payless location in Ohio or reach out through your booking to request an extension before the original return time. Extending in advance is almost always less expensive than being charged for a late return after the event.

Keep in mind that the Payless counter hours in Ohio are not 24 hours at all locations. CMH closes at 10:00 PM Sunday to Thursday and at 9:00 PM Friday and Saturday, so plan your return accordingly to avoid arriving after the counter has closed.