Payless Car Hire
in Alaska

Hola Car Rentals is the only premium partner of the top car hire brands operating in Alaska, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Alaska.

No. With Hola Car Rentals, all costs and charges for your booking in Alaska are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alaska charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Payless does not operate on-airport counters in Alaska. All Payless locations in Alaska are off-airport sites, primarily in and around the Anchorage area.

Confirmed off-airport areas where Payless operates in Alaska include:

• Kenai (305 N Willow St, Kenai, AK 99611)
• Wasilla
• Girdwood
• Palmer
• Eagle River
• Whittier
• Moose Pass
• Sterling
• Chugiak
• Joint Base Elmendorf-Richardson

Because Payless is not located inside Ted Stevens Anchorage International Airport (ANC) or at the centralised Rental Car Centre, you will need to organise transportation to your specific Payless pickup address after arriving in Alaska. Check your booking confirmation for the exact address and contact details of your assigned location, and call ahead to confirm hours and any shuttle or transfer arrangements.

Alaska has almost no toll roads. The only tolled facility in Alaska is the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel, which connects the town of Whittier to Highway 1 near Anchorage.

Key facts about the Whittier Tunnel that affect your Payless hire in Alaska:

• It is the longest highway tunnel in North America at 2.5 miles
• The toll is GBP 13 for a standard 2-axle vehicle
• Payment is cash-only at a manned toll booth; no electronic systems such as E-ZPass or SunPass operate in Alaska
• You pay directly at the booth before entering; no automatic billing or violations occur if you simply pay cash

Because Alaska uses a cash-only booth rather than a cashless electronic system, the toll transponder programmes offered by hire companies at other destinations do not apply here. If you plan to drive your Payless hire through the Whittier Tunnel, bring cash. No other toll roads exist in Alaska, and there are no congestion charges or emissions zones anywhere in the state.

To pick up a Payless hire car in Alaska, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold (debit and prepaid cards are not accepted)
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Alaska from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Alaska.

Yes, the Hola Car Rentals Tolls Cashback benefit applies to your Payless hire in Alaska, and it is included automatically with every booking at no extra cost.

In Alaska, the only toll you are likely to encounter is the cash-only Whittier Tunnel (GBP 13 for a standard car). Because it is a cash payment made directly at the booth, you can submit that receipt to claim your cashback after the hire ends.

How to claim Tolls Cashback after your Alaska hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or proof of the toll payment
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund covers the lesser of the total tolls paid or up to 5% of your total booking value, and is issued to your original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Payless hire in Alaska, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.

For standard vehicles hired in the United States, typical holds range from US$ 300 to US$ 400, though the exact amount for your Payless location in Alaska may vary depending on the vehicle class, hire duration, and the specific location's policies. Premium or larger vehicles may carry a higher hold.

Important requirements for the deposit in Alaska:

• You must present a physical, major credit card with the driver’s name printed on the card
• The card must be in the main driver’s name
• Debit cards, prepaid cards, and virtual cards are not accepted
• Ensure your card has sufficient available credit to cover the hold plus any expected charges

After you return the Payless vehicle in Alaska, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your Payless hire in Alaska, but the additional driver must be present at the counter at pickup with a valid driver’s licence and must sign the hire agreement.

Key rules for additional drivers on Payless hires in Alaska:

• For Payless, the additional driver fee is GBP 13 per hire day plus taxes, with a maximum charge of GBP 65 plus taxes, when not included in your rate
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup
• Check your booking confirmation to see if an additional driver is already included in your rate at no extra cost
• Only drivers listed on the hire agreement are covered by protections such as CDW/LDW

If your Hola Car Rentals confirmation shows additional driver as included, confirm this with the Payless agent in Alaska before signing the contract. Any driver not listed on the agreement who operates the vehicle may void your cover, so always add every driver at the counter.

The minimum age to hire a car with Payless in Alaska without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee at the counter.

Additional age-related rules that apply to Payless hires in Alaska:

• Drivers under 25 are restricted from hiring most vehicle classes, including full-size, SUV, minivan, premium, and luxury categories
• Economy, compact, and intermediate vehicles are typically available to drivers aged 21 to 24
• For Payless, additional drivers must also be at least 25 years old at the time of pickup
• Alaska does not fall under the New York or Michigan exceptions that allow hires from age 18

If you are between 21 and 24 and hiring from Payless in Alaska, budget for the young-renter surcharge, which is paid at the counter and varies by location. Drivers under 21 are generally not eligible to hire in Alaska. Always confirm the exact surcharge amount with the Payless counter agent at your Alaska pickup location.

Payless hires in Alaska follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for the fuel policy on your Alaska Payless hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of your return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Payless vehicle in Alaska with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Payless hire in Alaska. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you are eligible, the travel assistance included with your Alaska Payless booking typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Alaska's remote highways and long distances between towns make this benefit particularly relevant. If you experience a medical emergency or need legal assistance after an incident on an Alaska road, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Always check your Hola Car Rentals booking confirmation for the exact terms, limits, and cover dates that apply to your specific Alaska reservation.

Yes, one-way hires with Payless in Alaska may be possible, but availability and fees depend on the specific pickup and drop-off locations you select.

Important things to know about one-way Payless hires in Alaska:

• A drop-off fee may apply when you return the vehicle to a different location than where you picked it up
• Alaska has a limited number of Payless locations, all off-airport and concentrated near the Anchorage area, which may restrict one-way options within the state
• The drop-off fee, if applicable, will be shown during the booking process under the section labelled as amounts due at the destination
• This fee cannot be prepaid and is paid at the counter
• Cross-border one-way hires, for example returning a vehicle in another U.S. state, may be restricted or carry higher fees

When booking your Payless hire in Alaska through Hola Car Rentals, select your intended return location during the search to see whether a drop-off fee applies and what the total cost will be. If no fee is shown, no one-way charge applies to that route.

When hiring with Payless in Alaska, two main types of protection are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Payless hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Payless hire in Alaska. Some U.S. states require a minimum level of liability cover, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover to your Alaska booking.

Additional points to keep in mind:

• Only drivers listed on the Payless hire agreement in Alaska are covered by these protections
• Prohibited uses such as off-road driving, racing, or driving under the influence void cover
• Report any incident to Payless immediately using the number on your hire agreement
• CDW/LDW and LIS/ALI/SLI are separate protections and should be considered together

If your flight to Alaska is delayed, Payless will generally hold your reservation for up to 24 hours from the original scheduled pickup time, as long as you arrive during the location's opening hours.

Steps to follow if you are delayed on your way to your Payless pickup in Alaska:

• If the delay is less than 24 hours, your booking should still be honoured; confirm the Payless location's hours in your booking confirmation before travelling
• If the delay will exceed 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
• Because Payless locations in Alaska are off-airport, confirm whether the specific location has after-hours pickup or key-drop arrangements before your trip

Keep in mind that Payless locations in Alaska are off-airport sites, not inside the terminal or at a centralised hire centre. This means you will need to organise transportation to the pickup address, so factor in additional travel time when estimating your arrival. Always check your booking confirmation for the exact address and contact details of your Alaska Payless location.

Driving a Payless hire out of Alaska to another U.S. state is generally restricted or not permitted due to Alaska's geographic isolation. Alaska does not share a land border with any other U.S. state, making cross-border driving to the contiguous United States impossible without crossing into Canada.

Important considerations for driving your Payless Alaska hire beyond state lines:

• Driving into Canada with a U.S. hire car typically requires prior written authorisation from the hire company; this is not automatically included
• Crossing into Canada without authorisation may void your CDW/LDW and liability cover
• Driving the vehicle onto a ferry or into restricted areas may also affect your cover
• Always check your Payless hire agreement in Alaska for specific territory restrictions before driving beyond the state

If you need to travel between Alaska and Canada as part of your trip, contact the Payless counter in Alaska at pickup to ask about cross-border permissions and any additional documentation or fees that may apply. Do not assume cross-border travel is permitted without written confirmation on your hire agreement.