Payless Car Hire
in Missouri

Hola Car Rentals is the only premium partner of the top car hire brands operating in Missouri, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Missouri.

No. With Hola Car Rentals, all costs and charges for your booking in Missouri are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Missouri charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Payless operates more than 10 locations across Missouri, concentrated in the Kansas City and St. Louis metro areas, plus one at Springfield/Branson National Airport.

• Kansas City International Airport (MCI): 1 Nassau Circle, Kansas City, MO 64153
• Saint Louis International Airport (STL, Lambert Field): 10482 Natural Bridge Rd, Saint Louis, MO 63134
• Springfield/Branson National Airport (SGF): 2300 N Airport Blvd, Springfield, MO 65802 (licencee-operated)
• Kansas City Downtown: 3412 Main St, Kansas City, MO 64111
• Grandview: 1512 Main St, MO 64030
• Independence: 3701 S Noland Rd, MO 64055
• Liberty: 1175 W Kansas St, MO 64068
• North Kansas City: 1547 Burlington St, MO 64116
• Lee's Summit (Walmart): 1000 NE Sam Walton Ln, MO 64086

When booking a Payless hire in Missouri, confirm the exact address on your reservation so you go to the right counter or shuttle stop on pickup day.

Payless counter hours in Missouri vary by airport location, so check your confirmation before you travel.

• Kansas City International Airport (MCI): Sunday through Friday 7:30 AM to 1:00 AM, Saturday 7:30 AM to 11:00 PM. The Payless counter at MCI operates extended late-night hours, making it suitable for most flight arrivals.
• Saint Louis International Airport (STL, Lambert Field): Open 24 hours a day, seven days a week. This makes the STL Payless location one of the most flexible in Missouri for early-morning or late-night arrivals.
• Kansas City Downtown (3412 Main St): Monday through Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, Sunday 9:00 AM to 1:00 PM. No after-hours service is available at this off-airport Missouri location.

If your flight is delayed, Payless will generally hold your reservation for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible to avoid losing your booking.

Both major Missouri airport Payless locations use off-terminal facilities reached by shuttle.

• Kansas City International Airport (MCI): After collecting your bags, go to the hire car shuttle stop outside the terminal. The Payless facility is located at 1 Nassau Circle, Kansas City, MO 64153. Shuttles run regularly between the terminal and the hire facility.
• Saint Louis International Airport (STL): The Payless facility is at 10482 Natural Bridge Rd, Saint Louis, MO 63134, served by a 24-hour shuttle from the terminal. Because the STL location operates around the clock, shuttle service is available for very early or very late arrivals.

At both Missouri airports, follow the signs for hire car shuttles after baggage claim. Look for the Payless logo or branding on the bus. If you cannot locate the shuttle stop, ask airport staff or use the courtesy phones near the exit doors. Have your booking confirmation ready so the Payless agent can pull up your reservation quickly when you arrive at the counter.

Missouri has only one toll facility: the Lake of the Ozarks Community Bridge on State Highway MM. This is important to know before collecting your Payless hire in Missouri, because the bridge operates very differently from toll systems in other U.S. states.

• Cash only: The Lake of the Ozarks Community Bridge accepts only cash at the booth. There are no electronic transponders, cashless lanes, or plate-based billing options.
• Toll amounts for standard hire cars (2-axle passenger vehicles): US$3.00 during summer months (May through September) and US$2.00 during the rest of the year.
• No transponder programmes apply: The optional toll programmes offered by hire companies (such as e-Toll or TollPass) are irrelevant at this Missouri toll, since the bridge does not accept electronic payment. You cannot cross without paying cash at the booth.

Missouri has no congestion charges, emissions zones, or city-centre driving fees. If you are driving your Payless hire only within the Kansas City or St. Louis metro areas and not visiting the Lake of the Ozarks, you are unlikely to encounter any tolls at all.

Yes, all Hola Car Rentals bookings, including Payless hires in Missouri, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Missouri has only one toll facility, the Lake of the Ozarks Community Bridge, which charges US$2.00 to US$3.00 for a standard hire car and accepts cash only. If you pay that toll during your Payless hire in Missouri, you can claim it back through the Tolls Cashback programme.

• Email [email protected] within 30 days of returning your Payless vehicle in Missouri.
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or proof of the toll payment.
• The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval.

Example: If your Payless booking total in Missouri is US$400, the 5% cap is US$20. If you paid US$3.00 at the Lake of the Ozarks bridge, you would receive US$3.00 back. Late submissions after 30 days are not accepted.

To collect your Payless hire in Missouri, you must bring the following physical documents to the counter. Digital copies are not accepted.

• Valid driver’s licence (original, unexpired, in the main driver’s name). If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence.
• Major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the U.S.).

At the Payless counter in Missouri, the agent will place a temporary hold on your credit card, typically around US$300 to US$400 for a standard vehicle, though the exact amount is set by Payless at the time of pickup. Make sure your card has sufficient available credit before you arrive. If you are adding an additional driver, that person must also be present with their own valid licence.

Yes, Payless charges a young-driver surcharge in Missouri for renters between the ages of 21 and 24. Drivers under 21 cannot hire with Payless in Missouri.

• Surcharge amount: US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.
• Vehicle class restrictions: Drivers under 25 are generally limited to smaller categories such as Economy, Compact, and Intermediate. Classes like Full Size, SUV, Minivan, Luxury, and Convertible are typically restricted to renters aged 25 and older.
• Missouri is not New York or Michigan, so there is no state law requiring Payless to hire to drivers aged 18 to 20. The minimum age at Payless locations in Missouri is 21.

If you are between 21 and 24 and booking a Payless hire in Missouri through Hola Car Rentals, the young-driver surcharge is paid directly at the Payless counter, not prepaid online. Budget accordingly. The surcharge disappears entirely once you turn 25. For additional drivers aged 21 to 24 on a Payless hire in Missouri, note that Payless generally requires additional drivers to be at least 25 years old.

Yes, you can add an additional driver to your Payless hire in Missouri, but a fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

• Fee: US$13 per hire day plus applicable taxes, capped at a maximum of US$65 plus taxes for the full hire period.
• The additional driver must be present at the Payless counter in Missouri at the time of pickup, with their own valid driver’s licence (and IDP if required).
• For Payless hires in Missouri, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be denied or charged an extra underage fee.
• Both the main driver and the additional driver must sign the hire agreement. If someone drives who is not listed on the contract, insurance protections may be void.

Before your pickup at any Missouri Payless location, check your Hola Car Rentals confirmation for the line that reads "Additional driver free of charge." If that line does not appear, budget for the daily fee at the counter. The fee is paid locally to Payless and is not covered by your prepaid booking total.

Yes, most Hola Car Rentals bookings, including Payless hires in Missouri, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to U.S. or Canadian residents.

If you are visiting Missouri from outside North America and something goes wrong during your Payless hire, such as a medical emergency on a Missouri highway or a flight cancellation affecting your trip, this coverage can help.

• Medical coverage for up to 5 passengers (non-pre-existing conditions and accidents)
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance, call the 24/7 line at +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for damage to your Payless vehicle in Missouri, nor does it cover third-party liability. Check your booking confirmation for the exact terms and limits that apply to your reservation.

Payless hires in Missouri follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid extra charges.

• At pickup: Check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your Missouri hire: Use the correct fuel type noted in the agreement. Keep fuel receipts in case of any dispute.
• Before returning: Refuel within approximately 10 miles of the Payless return location in Missouri. Returning the car below the recorded level may result in a fuel shortfall charge at the partner's rate (typically higher than pump price) plus a refuelling service fee.

If the vehicle was not full at pickup at your Missouri Payless location, ask the agent to record the exact level on the hire agreement and return it at that same level. For after-hours returns at the Saint Louis STL location (which operates 24 hours), leave your fuel receipt in the return envelope and keep a photo of the full gauge as proof.

Yes, one-way hires are possible with Payless in Missouri, but a drop-off fee may apply depending on the route and vehicle class.

• Returning to a different Missouri city (for example, collecting in Kansas City and dropping off in St. Louis): A drop-off fee typically applies and varies by distance and vehicle category.
• Returning to a location outside Missouri: Cross-state one-way hires are often permitted but usually carry a higher drop-off fee. Some routes may not be available at all.
• Same-city airport to downtown (or vice versa): Often no drop-off fee applies, but confirm during booking.

When booking your Payless hire in Missouri through Hola Car Rentals, the drop-off fee, if any, is shown on the rate details page under the "To pay at destination" section before you confirm. It is not included in your prepaid total and cannot be prepaid online. If the Payless counter in Missouri charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support. The No Extra Charges© guarantee may apply if the fee was not disclosed during booking.

Yes, Payless will place a temporary authorisation hold on your credit card at pickup in Missouri. This is an authorisation, not a charge, but it reduces your available credit until it is released after the hire ends.

• Typical hold amount in Missouri: approximately US$300 to US$400 for a standard vehicle. Premium or speciality vehicles may require a higher hold.
• The hold must be placed on a major credit card with the driver’s name printed on the card, in the main driver’s name. Debit cards, prepaid cards, and virtual cards are not accepted by Payless in Missouri.
• After you return the vehicle, Payless releases the hold. Your bank controls how quickly it reappears in your available credit, which can take up to 15 working days.

Before collecting your Payless hire in Missouri, notify your bank that you will be making a large in-person authorisation, especially if you are visiting from outside the United States. Bring a backup credit card in your own name in case your primary card is declined. At the counter, ask the Payless agent to confirm the exact hold amount before they process the authorisation.

Returning your Payless hire in Missouri is straightforward, but the process differs slightly by location.

• Saint Louis STL (10482 Natural Bridge Rd): The Payless facility operates 24 hours a day, so after-hours returns are supported. Return the vehicle to the facility and a shuttle will take you back to the terminal. For very late-night returns, confirm key-drop procedures with the Payless agent at pickup.
• Kansas City MCI (1 Nassau Circle): Return the vehicle to the facility and take the shuttle back to the terminal. Confirm drop-off procedures at pickup, as the counter closes at 1:00 AM Sunday through Friday and 11:00 PM on Saturdays.
• Kansas City Downtown (3412 Main St): This Missouri Payless location has limited hours (closing as early as 1:00 PM on weekends), so plan your return accordingly. After-hours key-drop availability is not confirmed for this location.

Regardless of which Missouri Payless location you use, refuel before returning (within about 10 miles of the facility), take a photo of the fuel gauge and odometer, and keep your final fuel receipt. Request an itemised receipt from the Payless agent at return and compare it to your booking confirmation to catch any unexpected charges.