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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 4 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 4 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 4 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 4 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 4 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 4 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 3 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 3 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 3 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 3 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 3 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 3 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 3 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 2 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 2 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 2 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 2 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 2 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 2 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 week ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 week ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 days ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 days ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."

Frequently Asked Questions

Which pickup location is this for Payless in Saint Louis — Lambert Airport (STL) or an off-airport neighbourhood office?
This information specifically refers to the Payless Car Rental location at Saint Louis Lambert International Airport (STL). Collecting your vehicle directly at the airport is designed for maximum convenience, allowing you to move from your flight to the road with ease. On arrival, follow the airport signage to the consolidated "Rental Car Center" where you will find the service desk. This centralised facility streamlines the process for travellers, keeping everything in one accessible place without the need for off-site shuttles.
If I land at STL late at night, what’s the simplest way to find the Payless counter and get to the car without wandering the airport?
Finding the rental car area at Saint Louis Lambert International Airport is straightforward, even late at night. After you collect your baggage, look for and follow the overhead signs for "Rental Car Center" or "Ground Transportation." These signs are prominently displayed throughout both terminals to guide you. The rental car counters are consolidated in a dedicated facility, so you won't have to search different parts of the airport. Well-lit walkways and clear signage make the process efficient and easy to manage after a long flight.
How long should I budget from stepping off my flight at STL to actually driving away in my Payless rental?
Timing varies with flight arrivals and passenger volume, but a good general estimate is to allow between 45 and 75 minutes from deplaning to driving away. This covers the time to walk to baggage claim, collect your luggage and then proceed to the Rental Car Center. The check-in process at the desk and vehicle retrieval are typically efficient. Planning for this window helps ensure a relaxed start to your trip without having to rush to your first destination.
What’s the easiest route out of Lambert Airport to downtown Saint Louis if I’m trying to avoid confusing interchanges?
For the most direct and least confusing route from STL to downtown Saint Louis, take Interstate 70 (I-70) east. The airport has clear signage directing you onto the interstate from the main exit roads. Stay on I-70 East for roughly 15 miles and it will lead you straight towards the downtown area and landmarks like the Gateway Arch. This route avoids most of the complex interchanges found on other highways, making it ideal for first-time visitors.
If my hotel is near the Gateway Arch, where do people usually park a rental car overnight without constantly moving it?
When staying downtown near the Gateway Arch, the most reliable option for overnight parking is typically your hotel's dedicated parking. Most downtown hotels offer either self-parking in an attached garage or valet services for a daily fee, providing a secure and convenient solution. Alternatively, there are numerous public parking garages in the area that offer overnight rates. It’s advisable to check with your hotel in advance to understand their specific parking arrangements and recommendations.
What’s it like driving around downtown Saint Louis for a first-time visitor — one-way streets, lane changes, or tricky turns?
Driving in downtown Saint Louis is manageable for a first-time visitor but requires your full attention. The city grid includes many one-way streets, so it’s essential to watch for signage and trust your GPS. During business hours and events you can expect moderate traffic and the need for timely lane changes, especially when approaching motorway on-ramps. The key is to plan your route ahead, allow a few extra minutes, and remain aware of pedestrians and traffic signals.
Where are the most convenient places to stop right after pickup to set up navigation, connect phones, and organise luggage?
Immediately after leaving the airport rental facility you’ll find several convenient spots to get organised before joining the main motorway. The airport provides a cell phone lot which is a perfect, safe place to pull over and set up your navigation, connect your phone to the car’s Bluetooth and adjust your mirrors. Alternatively there are several petrol stations and small shopping plazas within a mile or two of the airport exits along main roads like Natural Bridge Road. These locations offer ample parking to sort luggage and get comfortable for the drive ahead.
If I’m staying in The Hill or Central West End, what should I expect for street parking and tight residential streets with a rental car?
In historic neighbourhoods like The Hill and the Central West End, be prepared for tighter driving conditions and competitive street parking. Streets are often narrower than in modern suburbs and many are lined with parked cars, requiring careful manoeuvring. While on-street parking exists, it can be limited, especially in the evenings and at weekends. Check for posted parking restrictions or permit requirements and be prepared to park a block or two away during peak times.
How difficult is it to drive between Missouri and Illinois during a Saint Louis trip, especially with the Mississippi River bridges?
Crossing the Mississippi between Missouri and Illinois is a routine part of driving in the Saint Louis area and is generally straightforward. Major bridges like the Poplar Street Bridge (I-64/I-55) and the Stan Musial Veterans Memorial Bridge (I-70) are modern interstate structures built for high traffic volumes. While they can get congested in rush hour, they are well signed and easy to navigate with a GPS. Be mindful of lane changes as you approach the bridges, since several main highways converge in this area.
Which bridge into Illinois is usually easiest for visitors who aren’t familiar with Saint Louis highway exits?
For visitors unfamiliar with the area, the Stan Musial Veterans Memorial Bridge, carrying I-70, is often the simplest and most straightforward option for crossing into Illinois. It was designed to relieve congestion from the more complex Poplar Street Bridge interchange and usually offers a more direct flow of traffic. The approaches and exits are generally less confusing for drivers new to the city’s highway system. Using this bridge can simplify navigation and reduce the stress of last-minute lane changes.
If I’m planning to visit the Saint Louis Zoo and Forest Park, where do I actually park, and how early do lots fill on weekends?
Forest Park offers extensive free parking, but finding a spot near a major attraction like the Saint Louis Zoo at weekends requires planning. The Zoo has its own dedicated paid parking lots, one on the north side and one on the south, which are the most convenient options. On busy weekends, especially in good weather, these lots can fill by mid-morning. Arriving before 10:00 is a good strategy to secure a space in the official lots and avoid a long walk from more distant street parking within the park.
What’s the best way to handle parking for the Missouri Botanical Garden — are there lots, street options, or traffic pinch points nearby?
The Missouri Botanical Garden is well prepared to handle visitors arriving by car, making parking a relatively simple part of your visit. The Garden has a large, free car park located on-site, a short walk from the main entrance. On particularly busy days, such as special events or fine weekends, overflow parking is available nearby. The surrounding streets are mostly residential, so relying on the official car parks is your best and most courteous option.
How should I plan a rental-car day around the Gateway Arch and the riverfront if some roads are closed for events?
When planning a visit to the Gateway Arch, check the Arch’s official website or local news for any road closures due to events, particularly at weekends. The most effective strategy is to park once and explore on foot. There are numerous parking garages downtown just a few blocks west of the Arch grounds. Securing a spot in one of these garages for the day helps you avoid the hassle of navigating closures and allows easy walking access to the Arch, the riverfront and nearby attractions such as the Old Courthouse.
If I’m going to a Cardinals game at Busch Stadium, what’s the least stressful plan for getting there and leaving afterward by car?
For a low-stress trip to a Cardinals game, arrive early and park in a garage slightly further from Busch Stadium. Garages five or six blocks away often have less traffic and are easier to exit after the game. Pre-purchasing a parking pass online for a specific garage can also remove the stress of searching for a space. After the game, exercising a little patience or enjoying a post-game snack at a nearby restaurant can help you avoid the immediate traffic surge as crowds disperse.
What should I know about driving to an event at Enterprise Center, especially during rush hour?
Driving to an event at Enterprise Center during rush hour requires strategic planning. The arena is downtown where weekday evening traffic can be heavy, so allow at least 30–45 minutes of extra travel time. Major motorways like I-64 will be congested, so consider using city streets such as Market or Chestnut for the final approach. Pre-booking your parking in a nearby garage is highly recommended as it guarantees a spot and prevents circling in heavy traffic looking for an open lot.
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