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Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Nevada, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the Payless counter in Nevada when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Nevada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nevada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Harry Reid International Airport in Nevada?
The Payless counter in Nevada is located at the Harry Reid International Airport (LAS) Rental Car Centre, at 7135 Gilespie Street, Las Vegas, NV 89119. This is an off-airport facility, not inside the terminal.
To reach the Payless counter from the terminal, follow these steps:
- After collecting your baggage, exit to the designated Rent-A-Car shuttle pickup area outside the terminal.
- Board the shuttle bus marked for the Rental Car Centre. The ride takes approximately 6 to 8 minutes.
- Once at the Rental Car Centre, follow interior signage to the Payless desk.
If you are driving to the location as a walk-up customer, take Las Vegas Boulevard or I-215 and follow signs to Gilespie Street. The Payless Nevada counter is open Sunday through Saturday from 5:00 AM to 2:00 AM.
What are the Payless counter hours at Harry Reid Airport in Nevada?
The Payless location at Harry Reid International Airport (LAS) in Nevada is open seven days a week, from 5:00 AM to 2:00 AM. This applies Sunday through Saturday.
There is no confirmed 24-hour service at the Payless Nevada counter, so if your flight arrives after 2:00 AM, plan accordingly. Rental companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed, as long as you arrive within that window and during operating hours.
If your delay is greater than 24 hours, contact support as soon as possible, since changes are not guaranteed and the booking may be forfeited without a refund if the hold window expires.
Are there toll roads on Payless rentals in Nevada?
No, Nevada has no toll roads. All public highways, interstates, and state routes in Nevada, including I-15, I-80, US-95, and US-50, are completely toll-free. This means your Payless hire in Nevada will not incur any toll charges while driving within the state.
Because there are no tolls in Nevada, you do not need to enrol in any toll programme, purchase a transponder package, or worry about cashless toll billing during your Payless hire.
A few things to keep in mind:
- State park entry fees (for example, around US$10 per vehicle at certain parks) are not tolls and are paid separately at entry booths.
- If you plan to drive your Payless Nevada hire into neighbouring states such as California, toll roads do exist there and charges may apply.
- Transponder programmes offered at the Payless counter are unnecessary for driving within Nevada.
Does Hola Car Rentals offer toll cashback for Payless rentals in Nevada?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Payless hires in Nevada. Since Nevada itself has no toll roads, this benefit is most relevant if you drive your Payless hire into a neighbouring state such as California, where toll roads do exist.
Here is how the Tolls Cashback benefit works:
- You can get back up to 5% of your total Hola Car Rentals booking value for tolls paid during your hire period.
- For example, if your booking total is US$400, the maximum cashback is US$20.
- You still pay tolls normally at the time of travel. The reimbursement is claimed afterwards.
To claim your cashback after returning your Payless Nevada hire, email [email protected] within 30 days of vehicle return. Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid. Refunds are processed to your original payment method within 7 to 10 business days after approval.
What documents do I need to pick up a Payless hire car in Nevada?
To pick up your Payless hire in Nevada, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name. Digital copies are not accepted.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United States).
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP must be carried alongside your original licence and is not valid on its own.
Obtain your IDP in your home country before travelling, as it cannot be issued abroad. These requirements apply to all Payless locations in Nevada.
How much is the security deposit for a Payless hire in Nevada?
When picking up your Payless hire in Nevada, a temporary authorisation hold will be placed on your credit card at the counter. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire location, and season.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
- Your bank controls how quickly the hold disappears after release, which can take up to 15 business days.
- Premium or speciality vehicles may require a higher hold amount.
- Only a physical major credit card in the main driver’s name with the name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted at the Payless Nevada counter.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.
Can drivers under 25 hire from Payless in Nevada?
Yes, drivers aged 21 to 24 can hire from Payless in Nevada, but a young-renter surcharge (underage fee) will apply. The standard minimum age to hire without additional fees is 25.
Here is what under-25 renters should expect at the Payless Nevada counter:
- A daily young-renter surcharge is added on top of the base hire rate. The exact amount varies by location and vehicle class.
- Most vehicle categories are restricted to renters aged 25 and older. Economy, compact, and intermediate vehicles are typically the only classes available to younger drivers.
- For Payless specifically, additional drivers must also be at least 25 years old at the time of pickup.
Nevada does not have a state law requiring hires to drivers under 21, so the minimum age at the Payless Nevada counter is 21. Drivers under 21 cannot hire. All standard document and credit card requirements still apply regardless of age.
How does the fuel policy work for Payless hires in Nevada?
Payless hires in Nevada follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your Nevada hire:
- At pickup: Check the fuel gauge with the Payless agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- During the hire: Use the correct fuel type as indicated in the vehicle. Keep fuel receipts in case of any dispute.
- Before return: Refuel within approximately 10 miles or 15 km of the Rental Car Centre at 7135 Gilespie Street in Las Vegas. Ask the Payless Nevada agent at pickup for the nearest fuel station to the return location.
If you return the vehicle below the recorded fuel level, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Returning the tank full is always the most cost-effective option.
Does Payless in Nevada include travel assistance with my booking?
Yes, most Hola Car Rentals bookings, including Payless hires in Nevada, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other covered incident while driving through Nevada's more remote areas, such as stretches of US-95 or US-50 far from urban centres.
The travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: This benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage. Always review your booking confirmation for the exact terms and limits that apply to your Payless Nevada reservation.
How do I return my Payless hire car at Harry Reid Airport in Nevada?
To return your Payless hire in Nevada, drive to the Rental Car Centre at 7135 Gilespie Street, Las Vegas, NV 89119. This is the same facility where you picked up the vehicle.
Follow these steps for a smooth return:
- Refuel the vehicle before arriving at the return facility. Refuel within approximately 10 miles of the Rental Car Centre to ensure the gauge does not drop below full before you hand over the keys.
- Follow signs inside the Rental Car Centre to the Payless return lane.
- A Payless agent will inspect the vehicle and close out your agreement. Keep your final receipt.
- After returning the vehicle, take the common shuttle from the Rental Car Centre back to the Harry Reid International Airport terminal.
The Payless Nevada counter operates until 2:00 AM daily. If you are returning outside of staffed hours, check your hire agreement for any after-hours key drop instructions, as standard after-hours procedures may vary. Keep a photo of the fuel gauge and odometer at the time of return as documentation.
Can I add an additional driver to my Payless hire in Nevada?
Yes, you can add an additional driver to your Payless hire in Nevada, but the additional driver must be present at the counter at the time of pickup with a valid driver’s licence.
Key rules for additional drivers on Payless hires in Nevada:
- For Payless, additional drivers must be at least 25 years old at the time of pickup. Drivers aged 21 to 24 may not be accepted as additional drivers at the Payless Nevada counter.
- If an additional driver fee applies, Payless charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes.
- Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation to see if this is included in your Nevada reservation.
- The additional driver must sign the hire agreement at the counter. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections.
If your licence is not in English or uses a non-Latin alphabet, the additional driver may also need an International Driving Permit alongside their original licence.
Does Payless in Nevada have locations outside of Las Vegas?
No, the only confirmed major Payless location in Nevada is at Harry Reid International Airport (LAS) in Las Vegas, at the Rental Car Centre on 7135 Gilespie Street. There is no confirmed Payless presence at Reno-Tahoe International Airport or in other Nevada cities such as Reno or Carson City.
If you are arriving at a Nevada airport other than Harry Reid International, Payless may not be available at your arrival point. In that case, consider searching for other partner brands available through Hola Car Rentals, such as Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, or Thrifty, which may have broader coverage across Nevada airports.
If you are flying into Las Vegas and need a hire car, the Payless Nevada counter at Harry Reid International Airport is your primary option, with shuttle service connecting the terminal to the Rental Car Centre in approximately 6 to 8 minutes.
Can I pick up a Payless car in Nevada and drop it off in another state?
Yes, one-way hires are possible with Payless in Nevada, but a drop-off fee may apply depending on your return location and the route you select.
Here is what to expect when booking a one-way Payless hire from Nevada:
- If you pick up in Nevada and return to a different city or state, a drop-off fee is typically added. This fee varies by route, distance, vehicle class, and season.
- The drop-off fee is shown during the booking process on the Hola Car Rentals website under the section labelled as the amount due at destination. It is not prepaid and is paid at the counter.
- Cross-border hires, for example driving from Nevada into Mexico, may be restricted or require prior authorisation. Always check your hire agreement for territory rules.
- Driving your Payless Nevada hire into other U.S. states such as California, Arizona, or Utah is generally permitted, but confirm this on your hire agreement at pickup.
If you change your drop-off location after booking, the rate may be re-priced and a new or higher drop-off fee could apply. Review your confirmation carefully before making any changes.
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