Payless Car Hire
in Connecticut

Hola Car Rentals is the only premium partner of the top car hire brands operating in Connecticut, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Connecticut.

No. With Hola Car Rentals, all costs and charges for your booking in Connecticut are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Connecticut charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Bradley International Airport (BDL) in Connecticut is located on Floor 2 of the Ground Transportation Centre at 180 Schoephoester Rd, Windsor Locks, CT 06096.

You do not need a shuttle bus to reach the Payless counter. The Ground Transportation Centre is adjacent to Terminal A and is accessible via a sheltered walkway directly from the terminal, making the walk quick and covered from the elements.

Once inside the Ground Transportation Centre, take the lift or stairs to the second floor where the Payless desk is located alongside other hire car brands. The counter operates Sunday through Saturday from 5:00 AM to 1:30 AM, so plan your arrival accordingly if you have a very late or very early flight into Connecticut.

To pick up your Payless hire car in Connecticut, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets (required for visitors travelling from abroad)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence at the Payless counter in Connecticut. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Payless or any other hire partner in Connecticut.

When returning your Payless vehicle at Bradley International Airport in Connecticut, proceed to the lower level of the terminal near the baggage reclaim area and cross the roadway to the Ground Transportation Centre. The Payless return area is on the second level of that building.

Before returning, refuel the tank within approximately 10 miles of the airport to comply with the Full-to-Full fuel policy. Keep your fuel receipt as proof in case any dispute arises.

• Take a photo of the dashboard showing the fuel gauge at full before handing over the keys
• Note that Payless at BDL operates from 5:00 AM to 1:30 AM, Sunday through Saturday in Connecticut
• If you are returning outside those hours, confirm in advance whether an after-hours key drop is available at the Connecticut location

After the Payless agent closes your contract, the security deposit authorisation hold will be released. Your bank controls how quickly that credit becomes available again, which can take up to 15 working days.

No, Connecticut itself does not operate toll roads within its state borders, so you will not encounter in-state tolls during most of your Payless hire in Connecticut.

However, if you drive from Connecticut into neighbouring states, you will encounter cashless electronic toll systems. Common examples include:

• New York: the Mario Cuomo Bridge, I-95 corridors, and the NY Thruway all use E-ZPass and cashless billing
• Massachusetts: the Massachusetts Turnpike (I-90) uses E-ZPass
• Rhode Island: sections of I-95 have tolls for commercial vehicles and some passenger routes

Your Payless hire vehicle in Connecticut comes equipped with an electronic toll device. If you drive through a cashless toll plaza in a neighbouring state without enrolling in a toll programme, Payless will bill the toll amount at the cash rate plus an administrative processing fee per day, which is typically higher than paying directly.

At the Payless counter in Connecticut you can ask about enrolling in a toll transponder programme to simplify billing if you plan to cross into New York or Massachusetts.

Yes, a major credit card is required to pick up your Payless hire in Connecticut. The card must be a physical card with the main driver’s name printed on it and must have sufficient available credit to cover the authorisation hold.

For a standard vehicle in the United States, the typical hold placed by Payless and similar partners is approximately US$300 to US$400, though the exact amount can vary by vehicle class, hire duration, and location.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
• The card must belong to the main driver, not a third party

Even if you pre-paid your Payless booking in Connecticut online, you must still present a physical credit card at the counter for the hold. The hold is released after you return the vehicle, but your bank may take up to 15 working days to reflect the release. Bringing a backup credit card is always advisable in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Connecticut, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Since Connecticut has no in-state toll roads, this benefit is especially useful if your Payless hire takes you into neighbouring states such as New York or Massachusetts, where E-ZPass cashless tolls are common on major highways and bridges.

To claim your cashback after returning your Payless vehicle in Connecticut:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Payless hire agreement signed at pick-up, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

The standard minimum age to hire a car with Payless in Connecticut without a young-driver surcharge is 25. Drivers aged 21 to 24 may still hire but will be charged a daily underage fee at the Payless counter in Connecticut.

Connecticut is not one of the states (such as New York or Michigan) that legally requires hire companies to serve drivers as young as 18, so the Payless minimum in Connecticut follows the standard US policy of 21 as the floor for young renters, with a surcharge applied.

• Drivers under 25 are also restricted from hiring certain vehicle classes, including full-size SUVs, minivans, luxury, premium, and convertible categories
• The additional driver fee for Payless is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes, and additional drivers must generally be at least 25 years old
• A valid driver’s licence and a major credit card in the main driver’s name are still required regardless of age

If you are between 21 and 24 and booking a Payless hire in Connecticut, budget for the daily underage surcharge and select an eligible vehicle class such as economy, compact, or intermediate.

The insurance cover included in your Payless hire in Connecticut depends on the rate plan you selected when booking through Hola Car Rentals.

There are two main types of protection to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle itself, subject to any applicable excess shown on your confirmation
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Connecticut or neighbouring states

In the United States, not all states require hire companies to include state-minimum third-party liability by default. It is strongly recommended to add Liability Insurance Supplementary (up to US$300,000) to your Payless booking in Connecticut to ensure you are covered if an accident involves another person or vehicle.

CDW and LDW do not cover tyres, the undercarriage, personal belongings, or injuries to you or your passengers. Always review your Hola Car Rentals booking confirmation to confirm exactly which protections are included before arriving at the Payless counter in Connecticut.

Yes, you can add an additional driver to your Payless hire in Connecticut, but the additional driver must be present at the Payless counter at Bradley International Airport (BDL) at the time of pick-up with a valid driver’s licence.

If your Hola Car Rentals booking confirmation does not show an additional driver as included, the Payless fee in Connecticut is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.

• For Payless in Connecticut, additional drivers must generally be at least 25 years old at the time of pick-up
• Both the main driver and the additional driver must sign the hire agreement at the Payless counter
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an International Driving Permit (IDP) is required
• Only drivers listed on the Payless hire agreement in Connecticut are covered by CDW/LDW and liability protections

Check your booking confirmation before arriving at the Payless counter in Connecticut to confirm whether an additional driver is already included in your rate, which would waive the daily fee.

If you arrive late for your scheduled Payless pickup in Connecticut, the hire company will generally hold your reservation for up to 24 hours from the original pickup time.

The Payless counter at Bradley International Airport in Connecticut operates from 5:00 AM to 1:30 AM, Sunday through Saturday. If your flight is delayed, keep the following in mind:

• Delays of less than 24 hours: your Payless booking in Connecticut will be held, but make sure you arrive while the counter is open
• Delays of more than 24 hours: contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible to explore options
• If you miss the 24-hour window without contacting support, the Payless reservation in Connecticut may be forfeited with no refund

It is always advisable to have your booking confirmation handy so the Payless agent in Connecticut can locate your reservation quickly when you arrive, even if your arrival time differs from the original schedule.

Yes, most bookings made through Hola Car Rentals, including Payless hires in Connecticut, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, the cover included with your Payless hire in Connecticut typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident in Connecticut or neighbouring states
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Payless hire in Connecticut, for example after a motorway breakdown or a medical situation while driving, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Review your booking confirmation for the exact cover limits and exclusions that apply to your Payless hire in Connecticut.

Payless hires in Connecticut follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional fuel charges.

• At pick-up at the Payless counter in Connecticut, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles of Bradley International Airport before returning the vehicle to avoid the tank dropping below full on the drive back
• Keep your final fuel receipt showing the date, time, and station address as proof

If you return the Payless vehicle in Connecticut with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

Ask the Payless agent in Connecticut at pick-up about the nearest fuel stations to the Bradley International Airport return area so you can plan your refuelling stop conveniently before drop-off.

Yes, one-way hires are possible with Payless in Connecticut, but a drop-off fee may apply depending on the return location you choose.

When booking a one-way hire from the Payless location at Bradley International Airport in Connecticut to a different city or state, the drop-off fee will be shown during the booking process under the section labelled as amounts due at the destination. This fee is set by Payless and varies by route, distance, vehicle class, and season.

• Routes between nearby cities in the same region may carry a lower or no drop-off fee
• Long-distance or cross-country one-ways from Connecticut typically carry a higher fee
• Cross-border hires, such as driving from Connecticut into Canada, may be restricted or require prior authorisation from Payless

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. Always review your Hola Car Rentals confirmation to verify the exact drop-off fee for your Payless one-way route from Connecticut before you travel.