Payless Car Hire
in Windsor

Hola Car Rentals is the only premium partner of the top car hire brands operating in Windsor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Windsor.

No. With Hola Car Rentals, all costs and charges for your booking in Windsor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Windsor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter serving the Windsor area is located at 180 Schoephoester Rd, Windsor Locks, CT 06096, at the off-airport hire facility near Bradley International Airport (BDL). There is no Payless counter in Windsor city centre itself.

The facility is not within walking distance of the BDL terminals. After collecting your baggage, follow the signs inside the terminal to the Rental Car Shuttle stop. Board the shuttle, which will take you directly to the Payless counter at the hire facility. The full process from baggage claim to driving away typically takes 20 to 45 minutes, accounting for shuttle wait time and counter check-in.

The Payless counter at this Windsor Locks location operates daily from 5:00 AM to 1:30 AM. If your flight arrives after 1:30 AM, the counter will be closed until 5:00 AM, so plan your arrival accordingly or contact Payless in advance to confirm any after-hours arrangements.

The Payless counter near Windsor operates daily from 5:00 AM to 1:30 AM at 180 Schoephoester Rd, Windsor Locks, CT 06096. There is a brief overnight closure between approximately 1:30 AM and 5:00 AM.

If your flight into Bradley International Airport arrives during the overnight closure window, you will need to wait until the counter reopens at 5:00 AM before collecting your Payless vehicle. It is a good idea to check your booking confirmation and contact Payless directly if you anticipate arriving outside these hours.

For returns, after-hours drop-off may be available at the Windsor Locks facility. Leave your keys as instructed and keep all paperwork and photos of the vehicle condition. Note that your liability for the vehicle may continue until the hire company formally checks it in during business hours.

No, Connecticut does not have state-operated toll roads, so driving your Payless hire within Windsor and the surrounding Connecticut area will not trigger any toll charges on local motorways.

However, if you drive your Payless hire beyond Connecticut into neighbouring states, you will encounter cashless electronic toll systems. Common examples include:

• New York: the Mario Cuomo Bridge (formerly Tappan Zee), the New York Thruway, and various tunnels and bridges, all using E-ZPass
• Massachusetts: the Massachusetts Turnpike (I-90), also E-ZPass based
• Rhode Island: sections of I-95 with electronic tolling

All Payless hire vehicles are equipped with an electronic toll device. If you drive through a cashless toll without enrolling in a toll programme at the counter, Payless will receive a violation notice via licence plate and charge you the toll amount plus an administrative fee, which is often higher than paying directly. Ask the Payless agent at the Windsor Locks counter about toll programme options before you leave.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Payless hire near Windsor.

Since Connecticut has no toll roads, this benefit applies when you drive your Payless vehicle into neighbouring states such as New York or Massachusetts, where E-ZPass-based tolls are common. To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning your Payless hire
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Windsor Locks counter, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once you return your Payless vehicle.

To collect your Payless hire in the Windsor area, you must bring the following physical documents to the counter at 180 Schoephoester Rd, Windsor Locks:

• Your original, unexpired driver’s licence (physical card, not a digital copy)
• A major credit card with your name printed on it, in the main driver’s name, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or proof of onward travel

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also bring an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be carried alongside your original licence.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the Payless counter. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, Payless requires a physical major credit card in the main driver’s name with the driver’s name printed on the card to place a security deposit hold at the Windsor Locks counter.

For standard vehicles hired in the United States, the typical hold is approximately US$300 to US$400, though the exact amount is set by Payless at the counter and may vary by vehicle class or season. This is a temporary authorisation, not a charge, and reduces your available credit until it is released after you return the vehicle.

• Debit cards and prepaid cards are not accepted for the deposit hold
• Virtual or single-use card numbers are not accepted; you must present the physical card
• The card must belong to the main driver, not a third party

Even if you prepaid your Payless booking online, you must still present a physical credit card at the Windsor Locks counter for the hold. It is advisable to bring a backup credit card in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, you can add an additional driver to your Payless hire in Windsor, but the additional driver must be present at the Windsor Locks counter at pick-up with their own valid driver’s licence.

If your booking confirmation shows that an additional driver is included at no extra cost, the first additional driver is free. If it is not included, Payless charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.

Important rules for additional drivers on a Payless hire near Windsor:

• The additional driver must be at least 25 years old at the time of pick-up for Payless hires
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Both the main driver and the additional driver must sign the hire agreement at the counter
• Only drivers listed on the agreement are covered by the hire protections

Check your booking confirmation before arriving at the Windsor Locks counter to confirm whether the additional driver fee is included or payable locally.

Yes, Payless applies a young driver surcharge for renters between the ages of 21 and 24 at the Windsor Locks location. Drivers under 21 are generally not eligible to hire.

Connecticut is not one of the states (New York and Michigan) where law requires hire companies to hire to drivers aged 18 and older, so the standard Payless minimum age policy applies. Drivers aged 21 to 24 may hire but will pay a daily underage fee at the counter in addition to the base hire rate.

Additional restrictions for under-25 renters at the Payless Windsor Locks counter include:

• Most premium, full-size, luxury, and speciality vehicle classes are restricted to renters aged 25 and older
• Economy, compact, and intermediate vehicles are typically the available options for younger renters
• The young driver surcharge is paid at the counter and is not included in the prepaid booking total

If you are between 21 and 24, budget for this additional daily fee when planning your Payless hire near Windsor.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Payless hire near Windsor, such as a medical emergency or a flight cancellation on your way to or from Bradley International Airport.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident collecting your Payless vehicle in Windsor, this coverage is not available to you. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Payless uses a Full-to-Full fuel policy for hires in the Windsor area, meaning you receive the vehicle with a full tank and must return it full to avoid additional charges at the Windsor Locks facility.

To avoid fuel charges on your Payless hire:

• Confirm the starting fuel level with the agent at pick-up and make sure it is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer when you collect the vehicle
• Refuel within approximately 10 miles of the return location at 180 Schoephoester Rd, Windsor Locks, before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the Payless vehicle with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Whether your Payless hire near Windsor includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the rate plan you selected when booking. Check your booking confirmation to see if CDW or LDW is listed under your coverage details.

If included, CDW or LDW reduces your financial liability for damage to the Payless vehicle from a collision or covered event, up to any applicable deductible shown on your confirmation. It does not cover:

• Damage or injury you cause to third parties (that requires separate liability coverage such as LIS or SLI)
• Tires, wheels, undercarriage, or roof damage in most cases
• Incidents caused by prohibited use such as driving under the influence or off-road use
• Drivers not listed on the hire agreement at the Windsor Locks counter

If CDW or LDW is not included in your Payless booking, you can add it at the counter. Always review the hire agreement carefully at pick-up to confirm what is covered and what deductible applies before driving away from the Windsor Locks facility.

Yes, one-way hires are possible with Payless, allowing you to pick up at the Windsor Locks location and return the vehicle to a different city, but a drop-off fee may apply depending on your chosen route.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not included in the prepaid booking total and is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website. Key points to know:

• The fee is set by Payless and paid at the Windsor Locks counter or the return location
• Cross-border one-way hires, such as returning to Canada, may be restricted or carry higher fees
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee
• If a drop-off fee was not disclosed on your booking confirmation but is charged at the counter, Hola Car Rentals No Extra Charges© Coverage may apply after verification

Always confirm the one-way fee for your specific route before finalising your Payless reservation from Windsor.

Yes, you can generally drive your Payless hire from Windsor, Connecticut into neighbouring states such as New York, Massachusetts, and Rhode Island, provided your hire agreement permits interstate travel, which is standard for most US hires.

There are a few important things to keep in mind when crossing state lines in your Payless vehicle:

• Connecticut has no toll roads, but New York, Massachusetts, and Rhode Island all have cashless electronic toll systems using E-ZPass. Your Payless vehicle includes a toll device, and charges will be billed to your credit card after the hire if you do not enrol in a toll programme at the Windsor Locks counter
• New York City introduced congestion pricing in 2025 for vehicles entering certain areas of Manhattan, which would apply to your Payless hire if you drive into that zone
• Cross-border travel to Canada requires prior authorisation from Payless and is not automatically permitted
• Always review your hire agreement for any geographic restrictions before leaving Windsor

If you plan to drive into New York or other toll states, ask the Payless agent at the Windsor Locks counter about the toll programme options to avoid unexpected administrative fees on top of the toll charges.