Payless Car Hire in Michigan

Hola Car Rentals is the only premium partner of the top car hire brands operating in Michigan, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Michigan.

No. With Hola Car Rentals, all costs and charges for your booking in Michigan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Michigan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Michigan is located at Detroit Metropolitan Wayne County Airport (DTW), at 295 Lucas Dr, Detroit, MI 48242, on the airport's Rental Car Campus approximately 1.8 miles from the passenger terminals.

To reach the Payless counter at DTW, follow these steps depending on your arrival terminal:

• Evans Terminal (most airlines): Follow Ground Transportation signs to baggage claim, then proceed to the walkway or shuttle area and board the Payless shuttle.
• McNamara Terminal (Delta and Air France): Exit to the street level and look for the Payless shuttle or use the courtesy phone.
• International Terminal: Exit to street level and take the Payless shuttle or call via the courtesy phone.

Shuttle travel time to the Payless Michigan rental campus is approximately 7 to 11 minutes. If the shuttle is not waiting when you arrive, use the courtesy phone at the terminal to contact the Payless desk. Counter hours at this Michigan location are daily from 7:00 AM to 11:00 PM.

To pick up your Payless hire car in Michigan, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name. If your licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• A major credit card with the driver's name printed on the physical card, in the main driver's name, for the authorisation hold. Debit and prepaid cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Michigan from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Michigan. The IDP is a translation only and is never valid without your original licence accompanying it.

Michigan has a specific state law that makes it one of the most accessible states for younger drivers hiring with Payless. Under Michigan's public-accommodations law, Payless and other hire companies are required to rent to licensed drivers aged 18 and older, rather than the standard U.S. minimum of 25.

However, hiring with Payless in Michigan at ages 18 to 24 comes with important conditions:

• A young-renter surcharge (underage fee) applies daily and is paid at the Payless counter in Michigan at pick-up.
• Most vehicle classes are restricted for drivers under 25. Economy, compact, and intermediate categories are typically available, while full-size, SUV, luxury, premium, minivan, and convertible classes generally require the driver to be 25 or older.
• A valid driver's licence and a major credit card in the main driver's name are still required regardless of age.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Payless partner rates through Hola Car Rentals may waive the underage fee. Check your booking confirmation to see if this waiver is shown for your Michigan reservation.

Yes, Michigan has a small number of toll facilities that Payless renters should be aware of, rather than an extensive toll highway network.

The main toll points in Michigan are:

• Mackinac Bridge on I-75, connecting the Upper and Lower Peninsulas, approximately 5 miles long. Toll for a standard 2-axle car is US$4. Cash is accepted.
• Detroit-Windsor Tunnel, connecting Detroit, Michigan to Windsor, Ontario via I-75. This crossing is now cashless, with a toll of approximately US$6.50 (discounted to US$5.75 via the Nexpress app). Note that crossing into Canada may require additional documentation and could affect your Payless hire agreement terms.
• Grosse Ile Toll Bridge, linking Riverview to Grosse Ile Township. Cash tolls start at approximately US$3, with higher rates for credit card payment.

Michigan does not use E-ZPass or similar statewide electronic toll systems. Your Payless hire vehicle in Michigan may come equipped with a toll device. At pick-up, you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Payless bills you for each toll plus an administrative fee. If you skip both options and pass through a cashless toll, the charge is captured by plate and billed to you later with additional processing fees.

Yes, you can get cashback on tolls paid during your Payless hire in Michigan through the Hola Car Rentals Tolls Cashback benefit, which is included on all bookings.

Here is how the toll programme and cashback work together for your Michigan hire:

• At the Payless counter in Michigan, you will be offered an optional unlimited toll package, typically priced between US$11 and US$25 per day, which covers all tolls regardless of how many you use.
• If you decline the package, Payless will bill you per toll at the end of the hire, plus administrative or processing fees per transaction.
• You can also opt out entirely and pay tolls directly at cash-accepting booths (such as the Mackinac Bridge). For cashless points like the Detroit-Windsor Tunnel, plate-based billing applies automatically.

To claim your Tolls Cashback after returning your Payless vehicle in Michigan, email [email protected] within 30 days of return. Include your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid. The refund covers the lesser of your actual toll costs or up to 5% of your total booking value, and is processed to your original payment method within 7 to 10 business days after approval.

Yes, a physical major credit card is required to pick up your Payless hire car in Michigan. The card must be in the main driver's name with the driver's name printed on the card, and it must have sufficient available credit to cover the authorisation hold placed at pick-up.

Key points to keep in mind for your Payless deposit in Michigan:

• Typical security holds for standard vehicles at U.S. locations like Michigan run approximately US$300 to US$400, though the exact amount is set by the Payless desk and may vary by vehicle class or season.
• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at the Payless counter in Michigan.
• Digital wallets such as Apple Pay or Google Pay are not accepted as a substitute for the physical card.
• The hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release timeline, which can take up to 15 business days.

Before travelling to Michigan, notify your bank of your travel plans to prevent fraud blocks on in-person authorisations. Bringing a backup credit card in your own name is also recommended in case your primary card is declined at the Payless counter.

Payless hire rates in Michigan may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. Always check your booking confirmation to see exactly what is included before arriving at the Michigan counter.

Here is what the main cover types mean for your Payless hire in Michigan:

• CDW/LDW reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
• CDW/LDW does not cover third-party liability, meaning injuries or property damage you cause to other people or vehicles. For that, you need Third-Party Liability cover (LIS/ALI/SLI), which is separate.
• In Michigan, some minimum third-party liability may be included by law, but cover limits and structure vary. Hola Car Rentals strongly recommends adding supplemental liability (up to US$300,000) to your Payless Michigan booking for adequate protection.
• Personal injuries, personal belongings, and items such as tyres, the undercarriage, or the roof are typically excluded from standard CDW/LDW.

Review your Hola Car Rentals confirmation carefully before collecting your Payless vehicle in Michigan, and confirm all cover details on the hire agreement at the counter before signing.

If you return your Payless hire car in Michigan with less fuel than recorded at pick-up, you will be charged for the shortfall at the Payless partner's refuelling rate, which is typically higher than the pump price at a local station, plus a refuelling service fee.

To avoid fuel charges on your Michigan Payless hire:

• At pick-up, confirm the starting fuel level is recorded correctly on the hire agreement and take a photo of the dashboard showing the gauge and odometer.
• Before returning the vehicle to the Payless campus at DTW (295 Lucas Dr, Detroit, Michigan), refuel within approximately 10 miles of the return location so the tank does not drop below full during the drive back.
• Keep your final fuel receipt showing the date, time, and station address as proof in case a fuel charge appears on your statement.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

The standard fuel policy for Payless hires in Michigan is Full-to-Full: you receive the car with a full tank and must return it full. Some counter locations may offer a prepaid fuel option, but any unused fuel under that option is typically non-refundable. The Full-to-Full approach is almost always the better value for renters in Michigan.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this benefit applies to your Payless hire in Michigan as well. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you are eligible, the travel assistance included with your Payless Michigan booking typically covers:

• Travel insurance with medical cover for up to 5 passengers, useful if you are involved in an accident on Michigan highways such as I-75 or I-94.
• Legal assistance in case of an accident during your hire period in Michigan.
• Compensation for luggage lost by the airline on your way to or from Michigan.
• Flight cancellation insurance.

To use the assistance, call the 24/7 line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in Michigan, and a brief description of the situation. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorisation.

Check your booking confirmation for the exact cover terms and limits that apply to your Payless Michigan hire.

Yes, you can add an additional driver to your Payless hire in Michigan, but the additional driver must be present at the Payless counter at pick-up with a valid driver's licence to sign the hire agreement.

Key rules for additional drivers on Payless hires in Michigan:

• For Payless in Michigan, additional drivers must generally be at least 25 years old at the time of pick-up.
• If your Hola Car Rentals confirmation shows the additional driver as included at no extra charge, the first additional driver is free. Otherwise, the Payless fee in Michigan is US$13 per hire day plus taxes, capped at US$65 plus taxes for the hire period.
• The additional driver must meet the same document requirements as the main driver, including a valid licence and, if applicable, an International Driving Permit for non-Latin alphabet licences.
• Only drivers listed on the Payless hire agreement in Michigan are covered by protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.

Check your booking confirmation before arriving at the Payless counter in Michigan to confirm whether the additional driver fee is included or due at the counter.

The Payless counter at Detroit Metropolitan Wayne County Airport (DTW) in Michigan is open daily from 7:00 AM to 11:00 PM, seven days a week.

There are a few important things to keep in mind regarding hours for your Payless Michigan hire:

• If your flight arrives close to or after 11:00 PM, the Payless counter in Michigan may be closed. There is no confirmed after-hours key drop or self-service option at this location, so contact Payless directly if you expect a very late arrival.
• Hire companies in Michigan will generally hold your reservation for up to 24 hours from the original pick-up time if your flight is delayed. If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible.
• Counter hours may be adjusted on public holidays, so confirm your pick-up time in advance if you are arriving on a holiday in Michigan.

Plan your arrival at the Payless Michigan counter with enough buffer time, especially if you are connecting through multiple flights before reaching DTW.

Yes, one-way hires with Payless in Michigan that involve dropping the vehicle off in a different state are possible, but a drop-off fee typically applies and must be confirmed at the time of booking.

Here is what to expect for a one-way Payless hire from Michigan:

• When you search for a one-way hire on the Hola Car Rentals website, any applicable drop-off fee for your Michigan pick-up and out-of-state return will be shown on the rate details page under the section labelled as due at destination. This fee is not prepaid and is paid at the Payless counter in Michigan at pick-up.
• Drop-off fees vary depending on the route, distance, vehicle class, and season. Long-distance or cross-country one-ways from Michigan typically carry higher fees.
• Cross-border one-ways, such as picking up in Michigan and driving into Canada via the Detroit-Windsor Tunnel or Ambassador Bridge, may be restricted or require special authorisation from Payless. Always confirm cross-border permissions on your hire agreement before driving across the border.
• Changing your drop-off location after booking may reprice the hire and recalculate the drop-off fee.

Review your Hola Car Rentals confirmation carefully to verify the drop-off fee for your specific Michigan Payless route before pick-up.

Returning your Payless hire car in Michigan at Detroit Metropolitan Wayne County Airport (DTW) follows a straightforward process at the Rental Car Campus located at 295 Lucas Dr, Detroit, Michigan.

Steps to complete your Payless return in Michigan:

• Refuel the vehicle within approximately 10 miles of the DTW Rental Car Campus before returning, to comply with the Full-to-Full fuel policy and avoid refuelling charges from Payless.
• Drive to the Payless return area at the DTW Rental Car Campus. Follow the hire car return signs on airport property to reach the correct lot.
• Return the vehicle during counter hours (7:00 AM to 11:00 PM daily). There is no confirmed after-hours key drop at this Michigan location, so plan your return accordingly.
• Keep your final fuel receipt and take a photo of the fuel gauge and odometer at return as documentation.
• Ask for a return receipt or confirmation from the Payless agent in Michigan and keep it until any post-hire charges have been resolved.

Note that toll charges, fuel shortfalls, or other usage-based fees may appear on your credit card days or even weeks after you return the Payless vehicle in Michigan, as toll agencies process invoices in batches. If you receive an unexpected charge, contact Hola Car Rentals support with your hire agreement and receipts.