Payless Car Hire
in Utah

Hola Car Rentals is the only premium partner of the top car hire brands operating in Utah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Utah.

No. With Hola Car Rentals, all costs and charges for your booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Utah is located at Salt Lake City International Airport (SLC), at 3921 West Terminal Drive, Salt Lake City, GBP 84122. The counter is situated in the Gateway Centre adjacent to the parking garage.

Payless offers shuttle or airport pick-up services from the Salt Lake City International Airport terminals to the hire desk. Look for the designated shuttle stop and board the Payless shuttle to reach the Gateway Centre.

Counter hours at this Utah location are daily from 7:00 AM to 10:00 PM. If you are arriving outside those hours, plan your schedule accordingly, as after-hours collection may not be available. Confirm any after-hours arrangements directly with the Payless desk before your trip.

To collect your Payless hire car in Utah, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents presented at the Payless counter in Utah must be physical originals. Digital copies on a phone or tablet are not accepted.

The Payless hire counter at Salt Lake City International Airport in Utah operates daily from 7:00 AM to 10:00 PM.

If your flight arrives after 10:00 PM, you will not be able to collect your Payless vehicle until the counter reopens the following morning. In that case, plan for overnight accommodation near the airport and schedule your collection for the next day during operating hours.

Payless will generally hold your Utah reservation for up to 24 hours from the original scheduled collection time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund after that window.

Yes, Utah has a cashless toll system that can affect your Payless hire in Utah. The main toll facility is the I-15 Express Lanes, a managed lane network spanning approximately 62 miles from Spanish Fork near US 6 to Layton Parkway, passing through Salt Lake City and surrounding areas.

Key facts about Utah tolls for Payless renters:

• Tolls are cashless and collected electronically via transponders such as Express Pass, which is compatible with E-ZPass
• Regular lanes on I-15 remain free and untolled
• Solo drivers pay dynamic rates ranging from a minimum of US$0.25 to a maximum of US$1.00 per segment, depending on traffic
• Carpools with two or more occupants can receive a 100% exemption if the Express Pass transponder is switched to HOV mode

Your Payless vehicle in Utah will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day, depending on the programme) or pay per use, where actual tolls plus administrative fees are billed to your card after the hire. If you drive the I-15 Express Lanes without enrolling in any programme, you may face unpaid toll charges, fines of up to US$175, and hire company administrative fees billed weeks later.

You may also use a personal Express Pass or E-ZPass transponder to avoid hire programme fees. Inform the Payless counter agent at collection so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, Payless charges a young driver surcharge in Utah for renters between 21 and 24 years old. The fee is US$25.00 per day and applies to Economy, Compact, Intermediate, Standard, and Full-size cars, as well as Minivans, at the Salt Lake City Airport location.

Additional things to know about hiring with Payless in Utah as a young driver:

• The minimum age to hire without a surcharge is 25
• Drivers under 21 are not eligible to hire
• Certain vehicle classes such as premium, luxury, and large SUVs are typically restricted to renters aged 25 and older
• The young driver surcharge is paid at the Payless counter in Utah and is not included in your prepaid rate

If you are adding an additional driver aged 21 to 24 to a Payless hire in Utah, note that Payless requires additional drivers to be at least 25 years old at the time of collection. The additional driver may be denied or subject to a surcharge depending on location rules.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Payless hire in Utah.

Utah's I-15 Express Lanes are cashless and use electronic billing, so toll charges may appear on your hire invoice or transponder statement. These are eligible for the cashback claim.

How to claim your Tolls Cashback after your Payless hire in Utah:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Payless counter, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last four digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are free during your Utah hire; you still pay tolls normally and claim reimbursement afterwards.

You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, at the Payless counter in Utah. The card is used to place a temporary authorisation hold, not a charge, on your available credit for the duration of the hire.

Important requirements for the Payless deposit in Utah:

• The card must be a major credit card (Visa, Mastercard, Amex, or similar) with a line of credit, not a debit or prepaid card
• The name on the card must match the main driver’s name on the hire agreement
• Virtual or single-use card numbers are not accepted at the counter
• Typical authorisation holds in the United States range from US$300 to US$400 for standard vehicles, though the exact amount is set by the Payless desk

Even if you prepaid your booking online, you are still required to present a physical credit card at the Payless counter in Utah for the authorisation hold. The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

If you return your Payless hire car in Utah after the agreed drop-off time, a grace period of approximately 30 minutes typically applies. After that, additional charges begin to accrue.

• After 30 minutes past the scheduled return time, hourly charges may apply
• After 90 minutes, Payless may charge a full extra day for the Utah hire
• A late fee may also be added on top of the extra time charges

The Payless counter at Salt Lake City Airport in Utah closes at 10:00 PM. If you plan to return the vehicle after that time, confirm in advance whether an after-hours key drop is available and understand that liability for the vehicle may continue until the counter agent formally checks it in the next morning.

If you need more time with your Utah hire, contact Payless or your booking support line before the scheduled return to request an extension. Extending in advance is always preferable to returning late, as it avoids the highest per-day penalty rates.

Payless hires in Utah follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for the fuel policy on your Utah Payless hire:

• At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location at Salt Lake City Airport before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Utah with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at the Salt Lake City location, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Yes, you can add an additional driver to your Payless hire in Utah, but a daily fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless in Utah, the additional driver fee is US$13.00 per hire day plus applicable taxes, with a maximum charge of US$65.00 plus taxes for the hire period.

Requirements for adding an additional driver to a Payless hire in Utah:

• The additional driver must be present at the Payless counter in Salt Lake City at the time of collection
• They must present a valid driver’s licence and any required ID
• For Payless in Utah, additional drivers must be at least 25 years old at the time of collection
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Anyone who drives the Payless vehicle in Utah without being named on the contract may void those protections entirely.

Yes, one-way hires with Payless in Utah are possible, but a drop-off fee may apply depending on your return location and route.

How one-way fees work for Payless hires starting in Utah:

• Returning to a different city or airport within Utah or to another state typically triggers a drop-off fee
• The fee amount varies by route, vehicle class, season, and availability
• The drop-off fee is shown during the booking process under the section labelled as charges due at the destination, and it will also appear on your booking confirmation
• This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking

Cross-border one-way hires, such as returning a Payless vehicle from Utah to a location in Canada or Mexico, are often restricted or carry significantly higher fees. Always confirm cross-border rules with the Payless counter before driving across state or national borders.

If you need to change your drop-off location after booking your Utah Payless hire, contact support before your collection date, as mid-hire route changes must be approved by the partner and may reprice the entire reservation.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Payless hire in Utah. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Utah from outside North America and hiring with Payless, the travel assistance coverage typically includes:

• Travel insurance with medical cover for up to five passengers
• Legal assistance in the event of an accident, which can be especially useful on Utah highways such as the I-15 corridor
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not replace CDW or LDW for damage to the Payless vehicle, nor does it cover third-party liability to others. Those are separate protections.

If you need assistance during your Payless hire in Utah, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

When collecting your Payless hire in Utah, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

Main coverage types available for Payless hires in Utah:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage to other vehicles or injuries to others.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to other people while driving the Payless vehicle in Utah. Some US states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.
• Personal Accident Insurance (PAI): covers medical costs for you and your passengers in the event of an accident.

Check your Hola Car Rentals booking confirmation before arriving at the Payless counter in Utah to see which protections are already included in your rate. Declining coverage at the counter that is already included in your prepaid booking could result in a dispute, which Hola Car Rentals can help resolve through No Extra Charges© Coverage after verification.