Payless Car Hire
in Alabama

Hola Car Rentals is the only premium partner of the top car hire brands operating in Alabama, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Alabama.

No. With Hola Car Rentals, all costs and charges for your booking in Alabama are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alabama charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Alabama is located at Birmingham-Shuttlesworth International Airport (BHM), at 5900 Messer Airport Hwy, Birmingham, AL 35212. This is the only confirmed Payless location in Alabama.

Payless offers shuttle or airport pick-up services from BHM to reach the hire desk. Look for the designated shuttle stop after collecting your baggage and follow airport signage for car hire shuttles. The Payless Alabama location operates seven days a week from 8:00 AM to 11:59 PM.

When you arrive at the counter, bring all required documents so the collection process goes smoothly. If you cannot find the shuttle stop, ask airport staff or use the courtesy phones available in the terminal.

The Payless location in Alabama at Birmingham-Shuttlesworth International Airport (BHM) is open every day of the week, Monday through Sunday, from 8:00 AM to 11:59 PM.

If your flight arrives close to or after 11:59 PM, your Payless Alabama booking may not be honoured at the counter. It is important to plan your arrival within operating hours. If your flight is delayed, hire companies will generally hold your booking for up to 24 hours from the original collection time, provided you arrive during service hours.

For delays exceeding 24 hours, contact support as soon as possible, since changes are not guaranteed. Always confirm hours on your hire agreement, as they can change on public holidays.

No, there are no confirmed Payless car hire locations in Alabama outside of Birmingham-Shuttlesworth International Airport (BHM). Payless operates a single location in Alabama, situated at 5900 Messer Airport Hwy, Birmingham, AL 35212.

If you need a hire car in another part of Alabama, you may need to consider other partner brands available through the booking platform, or arrange transportation to the Birmingham Airport Payless counter. Always verify current location availability when searching for your dates, as inventory and branch openings can change.

Alabama has several toll roads you may encounter during your Payless hire. The state uses the Alabama Freedom Pass system, and tolls can be paid with the Alabama Freedom Pass transponder, a credit or debit card, or cash at toll booths. Alabama does not use National systems like E-ZPass or SunPass.

Common toll costs for standard 2-axle vehicles in Alabama include:

• Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
• Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
• Emerald Mountain Expressway (Dozier Road): US$1.75
• Foley Beach Express Toll Bridge (BEX): US$2.75

Your Payless hire vehicle may include an electronic toll device. At the counter in Alabama, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the partner) or pay per use. If you opt out, actual toll charges plus administrative processing fees will be billed to your credit card after the hire ends. Always review the toll programme terms before signing the hire agreement.

To pick up your Payless hire car in Alabama, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies are not accepted at the Payless counter in Alabama. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, when you book your Payless hire in Alabama through Hola Car Rentals, your reservation includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

Alabama has several toll roads, including the Tuscaloosa Bypass (US$1.50), the Emerald Mountain Expressway (US$1.75), and the Foley Beach Express Toll Bridge (US$2.75). Any tolls you pay on these roads during your Payless hire in Alabama are eligible for the cashback claim.

To claim your refund after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

The minimum age to hire a Payless vehicle in Alabama without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Payless in Alabama but will be charged a daily underage fee of US$13 per hire day, up to a maximum of US$65 plus applicable taxes.

Alabama is not one of the states (like New York or Michigan) that legally requires hire companies to rent to drivers aged 18 and older, so the standard Payless policy applies. Drivers under 21 are generally not eligible to hire in Alabama.

Additionally, certain vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories. Drivers aged 21 to 24 are typically limited to economy, compact, and intermediate vehicle classes.

A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age. The underage fee is paid at the Payless counter in Alabama and is not included in your prepaid rate.

When collecting your Payless hire vehicle in Alabama, the counter will place a temporary authorisation hold on your major credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 working days after the hire ends.

Important requirements for the deposit at the Payless counter in Alabama:

• The credit card must be a major credit card (not debit or prepaid)
• The card must be physical, not virtual or digital
• The driver’s name must be printed on the card
• The card must be in the main driver’s name

If your primary card is declined, you may use another credit card in your own name. Third-party cards are not accepted.

Yes, you can add an additional driver to your Payless hire in Alabama, but the additional driver must be present at the counter at collection with a valid driver’s licence to sign the hire agreement.

For Payless in Alabama, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes. Note that for Payless, additional drivers must generally be at least 25 years old at the time of collection.

If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver. Always check your confirmation before arriving at the Payless counter in Alabama.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections and result in additional charges.

Payless hires in Alabama follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.

To avoid extra fees during your Payless hire in Alabama:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the Birmingham Airport return location before drop-off
• Keep your final fuel receipt as proof in case of a dispute

If you return the Payless vehicle in Alabama with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Ask the agent at the Alabama counter about the nearest petrol stations to the return location when you pick up the car.

Your Payless hire in Alabama may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. CDW/LDW reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism, though a deductible may apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Third-party liability, meaning injuries or property damage you cause to others
• Your own personal injuries
• Tires, wheels, undercarriage, or roof damage (unless specifically included)
• Damage caused by prohibited use such as off-road driving or driving under the influence

For third-party liability protection during your Payless hire in Alabama, consider adding Liability Insurance Supplementary (LIS/ALI/SLI). Some U.S. states require a minimum level of third-party liability, but not all do. Always verify what is included in your specific rate on your booking confirmation before arriving at the Payless counter in Alabama.

Yes, most bookings for a Payless hire in Alabama made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers renting a Payless car in Alabama, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Payless hire in Alabama, for example after a motorway breakdown or a medical situation while driving, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Always check your Hola Car Rentals booking confirmation for the exact terms, limits, and exclusions that apply to your specific reservation.

Yes, in most cases you can pick up your Payless hire in Alabama and return it in a different state, but a one-way drop-off fee will likely apply and must be confirmed at the time of booking.

When booking a one-way hire from the Payless location in Alabama, the drop-off fee is shown on the rate details page under the section labelled as charges due at destination. This fee is set by Payless based on the specific route, distance, vehicle class, and season, and it cannot be prepaid.

Key points about one-way hires from Alabama:

• The drop-off fee varies by route and is not covered by No Extra Charges© unless it was not disclosed during booking
• Cross-border hires (for example, driving into Mexico or Canada) are generally restricted or require prior partner approval
• Driving across state lines within the UK is generally permitted under your Payless Alabama hire agreement, but always confirm territory rules on your contract

If you change your return location after booking, the hire may be re-priced and a new or higher drop-off fee may apply.