Payless Car Hire
in Birmingham

Hola Car Rentals is the only premium partner of the top car hire brands operating in Birmingham, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Birmingham.

No. With Hola Car Rentals, all costs and charges for your booking in Birmingham are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Birmingham charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Birmingham is located off-site at 5900 Messer Airport Hwy, Birmingham, AL 35212. It is not inside the terminal and is not within walking distance of the Birmingham-Shuttlesworth International Airport (BHM) arrivals hall.

After collecting your baggage at BHM, follow signs to the rental car shuttle area outside the terminal. Payless operates a shuttle service that runs between the terminal and the off-site counter. Look for the Payless shuttle bus at the designated rental car shuttle stop.

Plan for additional time after landing. Off-site shuttle processes at BHM typically add 20 to 45 minutes beyond baggage claim before you are driving away. The Payless counter in Birmingham is open daily from 08:00 to 23:59, so if your flight arrives close to midnight, factor that into your schedule.

There is no downtown or city centre Payless location in Birmingham. All Payless operations are airport-based, and the shuttle is the only way to reach the counter.

The Payless counter in Birmingham is open daily, Sunday through Saturday, from 08:00 to 23:59. There are no confirmed after-hours pickup or return options at the Birmingham location.

If your flight arrives after 23:59, your Payless reservation in Birmingham may not be honoured. Rental companies generally hold a booking for up to 24 hours from the original pickup time, but the counter must be open for you to collect the vehicle. Arriving outside operating hours means you may not be able to pick up your car.

If you anticipate a late arrival in Birmingham, consider contacting Payless directly or reaching out to support before your trip to confirm whether any after-hours arrangements are available at the 5900 Messer Airport Hwy location.

To collect your Payless hire in Birmingham, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets (required for visitors travelling internationally)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at the Payless counter in Birmingham.

Debit cards and prepaid cards are not accepted for the authorisation hold, even if you prepaid your booking online.

Yes, Payless vehicles in Birmingham come equipped with an electronic toll device, as cashless toll booths are standard across the United States. Alabama uses its own toll system called the Alabama Freedom Pass, which is separate from National programmes like E-ZPass or SunPass.

Common toll costs in Alabama for standard 2-axle vehicles include:

• Montgomery Expressway Bridge: US$1.50
• Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
• Emerald Mountain Expressway: US$1.75
• Foley Beach Express Toll Bridge: US$2.75

At the Payless counter in Birmingham, you will typically have the option to purchase an unlimited toll package, which costs approximately US$11 to US$25 per day depending on the programme. If you decline, Payless will charge each toll you incur plus an administrative processing fee to your credit card, often after the hire has ended.

If you plan to drive routes that include Alabama toll roads during your Birmingham hire, enrolling in the toll programme at pickup is usually the simpler option. Review the hire agreement carefully before signing to understand the daily rate and any caps that apply.

When you pick up your Payless hire in Birmingham, a temporary authorisation hold will be placed on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the hire ends.

For standard vehicles at U.S. locations, typical holds range from US$300 to US$400. The exact amount at the Birmingham Payless counter depends on the vehicle class, hire duration, and the partner's local policy. Premium or larger vehicles may carry a higher hold.

A few important points to keep in mind for your Birmingham pickup:

• Only a major credit card with the driver’s name printed on the physical card is accepted for the deposit. Debit cards and prepaid cards are not accepted.
• Make sure your card has sufficient available credit to cover both the hold and any expected charges.
• After you return the vehicle, the hold is released by Payless, but your bank controls when it appears back on your account, which can take up to 15 business days.
• Bring a backup credit card in your name in case your primary card is declined.

Yes, all Hola Car Rentals bookings, including Payless hires in Birmingham, include Tolls Cashback. You can get up to 5% of your total booking value back for tolls you paid during your hire period.

Alabama uses the Alabama Freedom Pass toll system, and common routes near Birmingham may take you through toll roads such as the Tuscaloosa Bypass or the Montgomery Expressway Bridge. Any tolls you pay on these roads during your Payless hire in Birmingham are eligible for the cashback claim.

To claim your Tolls Cashback after returning your Birmingham vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Payless, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring from Payless in Birmingham. The minimum age to hire without an additional fee is 25.

For Payless in Birmingham, the young driver surcharge is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period. Drivers must be at least 21 years old to hire. Drivers aged 18 to 20 are generally not eligible to hire from Payless in Birmingham, as the New York and Michigan exceptions that allow 18-year-olds to hire do not apply in Alabama.

Additional drivers aged 21 to 24 may also be subject to the surcharge or may not be accepted. For Payless in Birmingham, additional drivers are generally required to be at least 25 years old at the time of collection.

Drivers under 25 are also restricted from hiring certain vehicle classes. Economy, compact, and intermediate categories are typically available, while full-size, SUV, luxury, premium, and speciality vehicles are usually restricted to drivers aged 25 and older.

Yes, you can add an additional driver to your Payless hire in Birmingham, but the additional driver must be present at the counter at the time of collection with a valid driver’s licence to sign the hire agreement.

Whether the additional driver fee is included in your rate depends on your specific booking. Check your Hola Car Rentals confirmation for the line that reads additional driver free of charge. If it is not listed as included, Payless in Birmingham charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period.

Important conditions for adding a driver to your Birmingham Payless hire:

• The additional driver must meet the same document requirements as the main driver
• For Payless in Birmingham, additional drivers are generally required to be at least 25 years old at collection
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
• Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the car may void coverage.

Most Hola Car Rentals bookings, including Payless hires in Birmingham, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in the Birmingham area or on Alabama highways.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage applies only to travellers who are not residents of the United States or Canada. If you are a U.S. or Canadian resident hiring from Payless in Birmingham, this benefit does not apply to your booking.

If you need assistance during your Birmingham hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Payless hires in Birmingham follow a Full-to-Full fuel policy by default. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to avoid fuel charges on your Birmingham Payless hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location at 5900 Messer Airport Hwy, Birmingham, before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Birmingham with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the car was not full at collection, ask the Payless agent in Birmingham to record the exact starting level on the hire agreement. You only need to return it at that same level.

Yes, one-way hires are possible with Payless in Birmingham, but a drop-off fee may apply depending on your return location, the distance involved, and the vehicle class you select.

When booking a one-way hire from Birmingham, the drop-off fee will be shown on the rate details page under the section labelled to pay at destination. This fee is not prepaid and is paid directly at the Payless counter in Birmingham or at the return location.

General patterns for one-way hires from Birmingham:

• Returning to a different city within Alabama or a nearby state typically incurs a drop-off fee that varies by distance and vehicle class
• Long-distance or cross-country one-ways from Birmingham usually carry higher fees
• Cross-border one-ways, such as returning the Payless vehicle outside the United States, are often restricted or not permitted

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase. Always review your confirmation to confirm the fee shown matches what you agreed to at the Payless counter in Birmingham.

Your Payless hire in Birmingham may include a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. Check your Hola Car Rentals booking confirmation to see what is included and whether a deductible applies.

CDW and LDW reduce your financial liability for damage to the Payless hire vehicle itself, including collision damage, theft, and vandalism, up to the limits stated in the hire agreement. A deductible may still apply unless your confirmation explicitly shows zero excess.

CDW and LDW do not cover:

• Damage or injury you cause to other people or their property (third-party liability)
• Tires, wheels, undercarriage, or roof damage unless specifically included
• Incidents involving unauthorised drivers or prohibited use such as off-road driving

For third-party liability protection during your Birmingham hire, consider adding Liability Insurance Supplementary (LIS). Some U.S. states require a minimum level of liability cover, but not all do. Alabama does not mandate that hire companies include state-minimum liability in every hire, so confirming your cover before driving your Payless vehicle in Birmingham is important.

All named drivers on the Payless hire agreement in Birmingham are covered. Anyone not listed on the contract who drives the vehicle may void the cover.

If you arrive later than your scheduled pickup time at the Payless counter in Birmingham, your reservation will generally be held for up to 24 hours from the original pickup time. However, the counter must be open for you to collect the vehicle, and the Payless location in Birmingham operates only from 08:00 to 23:59 daily.

If your flight is delayed and you will arrive within 24 hours of your original pickup time, your Payless hire in Birmingham should still be honoured, provided you arrive during counter operating hours. If your delay pushes arrival past the 23:59 closing time, you may not be able to collect the vehicle that day.

If your delay exceeds 24 hours from the original pickup time, contact Hola Car Rentals support as soon as possible:

• WhatsApp: +1 (786) 999-8312
• Email: [email protected]

Changes in these situations are not guaranteed, but the support team will assist where possible. Do not simply not turn up without contacting support, as a no-show at the Birmingham Payless counter may result in the booking being forfeited with no refund.