Payless Car Hire
in North Carolina

Hola Car Rentals is the only premium partner of the top car hire brands operating in North Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in North Carolina.

No. With Hola Car Rentals, all costs and charges for your booking in North Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in North Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Raleigh-Durham International Airport (RDU) in North Carolina is located at the consolidated Rental Car Centre at 1016 Rental Car Dr, Morrisville, NC 27560. It is not inside the terminal building.

After landing, follow the baggage claim signs, then exit to the designated Car Hire Pick Up area. From there, take the shuttle bus to the Rental Car Centre where the Payless desk is located. The shuttle runs regularly and is clearly marked.

Counter hours at RDU are daily from 4:00 AM to 1:00 AM. If your flight arrives outside those hours, plan accordingly, as after-hours collection options are limited. Confirm any late-arrival arrangements directly with Payless before your trip.

The Payless car hire counter at Charlotte Douglas International Airport (CLT) in North Carolina is located at 3315 Scott Futrell Drive, Charlotte. This is an off-terminal location, so you will need to take a shuttle from the airport to reach the Payless desk.

After collecting your baggage, follow the signs for hire car shuttles and look for the Payless shuttle or the shared hire car bus. Specific shuttle stop details are not published for CLT, so allow extra time after landing and watch for signage at the designated ground transportation area.

If you cannot locate the shuttle stop, use the airport information desk or courtesy phones near the baggage claim area. Confirm counter hours with Payless before your arrival in North Carolina, as hours may vary by season.

To pick up a Payless hire car in North Carolina, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in North Carolina. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, Payless vehicles in North Carolina come equipped with an electronic toll device, since North Carolina operates fully cashless toll roads with no cash booths.

North Carolina uses the NC Quick Pass system on its toll roads, including the Triangle Expressway near Raleigh-Durham and the Monroe Expressway near Charlotte. These roads also accept E-ZPass, SunPass, and Peach Pass. Cash is not accepted at any toll point.

At the Payless counter in North Carolina, you will typically have two options:

• Purchase an unlimited toll package at a fixed daily rate (approximately US$11 to US$25 per day, depending on location and partner)
• Opt out and pay tolls per use, in which case Payless will charge the actual toll amounts plus administrative processing fees to your credit card after the hire

If you plan to use your own transponder or NC Quick Pass account, inform the Payless agent at collection and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges.

Typical toll costs in North Carolina range from US$2.66 to US$4.19 for standard 2-axle vehicles, depending on the road and payment method used.

North Carolina operates fully electronic, cashless toll roads, meaning there are no toll booths where you can pay with cash. Payless renters driving in North Carolina need to be prepared for this before getting on the road.

The main toll roads you may encounter include:

• Triangle Expressway (approximately 19 miles connecting Raleigh and Durham): up to US$4.19 for a standard 2-axle vehicle using NC Quick Pass
• Monroe Expressway (approximately 20 miles near Charlotte): up to US$2.66 electronically or US$4.10 by mail for a standard vehicle

Tolls are collected either through a transponder in the vehicle or by cameras that photograph your licence plate and send a bill by mail. NC Quick Pass account holders receive a 35% discount off the bill-by-mail rate.

If you do not enrol in the Payless toll programme, the hire company will charge the toll amounts plus administrative fees to your credit card after the hire ends. Toll charges can appear days or even weeks after you return the vehicle, which is normal.

North Carolina does not have congestion charges or emissions zones comparable to systems in other countries.

Yes, all bookings made through Hola Car Rentals, including Payless hires in North Carolina, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

North Carolina's toll roads, such as the Triangle Expressway near Raleigh-Durham and the Monroe Expressway near Charlotte, are fully cashless and can add up over a multi-day hire. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your Payless vehicle in North Carolina:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.

When collecting a Payless hire car in North Carolina, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge, but it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles at U.S. locations, typical holds range from US$300 to US$400. The exact amount for your Payless hire in North Carolina may vary depending on the vehicle class, hire location, and season. Premium or larger vehicles may carry a higher hold.

Important requirements for the deposit:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on it
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle, the hold is released. Your bank controls how quickly it reappears in your available balance, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined at the Payless counter in North Carolina.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring from Payless in North Carolina.

In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee. For Payless in North Carolina, the young driver surcharge is US$13 per hire day, with a maximum cap of US$65 plus applicable taxes. This fee is paid at the counter and is not included in your prepaid rate.

Additional restrictions for under-25 drivers include:

• Vehicle class limitations: categories such as full-size, SUV, luxury, premium, minivan, and convertible are typically restricted to drivers 25 and older
• Additional drivers aged 21 to 24 may not be accepted at Payless locations, as Payless generally requires additional drivers to be at least 25

Drivers aged 20 or younger cannot hire from Payless in North Carolina under standard policies. If you are unsure whether your age qualifies for a specific vehicle class, contact customer service before booking.

Most bookings made through Hola Car Rentals, including Payless hires in North Carolina, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through North Carolina.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Payless hire in North Carolina, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Important: this benefit does not apply to customers who are residents of the United Kingdom or Canada. It also does not cover damage to the hire vehicle itself, which is handled separately by CDW/LDW coverage.

Payless hires in North Carolina follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Payless hire in North Carolina:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before driving away
• Refuel within approximately 10 miles of the return location (RDU or CLT) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee.

If the vehicle was not full at collection, ask the Payless agent in North Carolina to note the exact level on the hire agreement. You only need to return it at that same level, not necessarily full.

Liability cover for Payless hires in North Carolina depends on the rate plan you selected and the specific terms of your hire agreement. Not all U.S. states require hire companies to include state-minimum third-party liability, so cover is not automatically guaranteed.

Third-party liability insurance, also referred to as LIS, ALI, or SLI, protects you against bodily injury and property damage you may cause to other people or their vehicles while driving your Payless hire in North Carolina. It does not cover damage to the hire vehicle itself, which is handled by CDW or LDW.

To confirm your liability cover before collecting your Payless vehicle in North Carolina:

• Review your booking confirmation for any mention of LIS, ALI, or SLI
• At the Payless counter, ask the agent to confirm what liability cover is active on your hire agreement
• If liability cover is not included, you can add it at the counter

Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire for full protection while driving in North Carolina.

Yes, you can add an additional driver to your Payless hire in North Carolina, but the additional driver must be present at the counter at collection with their own valid driver’s licence.

Whether the additional driver fee is included depends on your rate. If your booking confirmation shows additional driver as included, no extra charge applies for the first extra driver. If it is not included, Payless in North Carolina charges US$13 per hire day for an additional driver, with a maximum cap of US$65 plus applicable taxes.

Important rules for additional drivers on Payless hires in North Carolina:

• The additional driver must be at least 25 years old at the time of collection for Payless hires
• They must meet the same document requirements as the main driver, including a valid licence and IDP if applicable
• Both the main driver and the additional driver must sign the hire agreement at the counter
• Only drivers listed on the agreement are covered by the hire protections

If you need to add a driver after collection, you must visit a Payless branch in North Carolina to update the agreement. Phone or chat requests alone are not sufficient.

If your flight is delayed and you arrive later than your scheduled Payless collection time in North Carolina, your reservation will generally be held for up to 24 hours from the original collection time, provided the counter is still open when you arrive.

At RDU, the Payless counter operates daily from 4:00 AM to 1:00 AM. If your delay pushes your arrival outside those hours, you may not be able to collect the vehicle until the counter reopens. Plan accordingly if you are arriving late at night in North Carolina.

Steps to follow if your flight is delayed:

• If the delay is less than 24 hours, proceed to the Payless counter in North Carolina as soon as you land, during operating hours
• If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
• Keep your flight delay documentation in case it is needed

Reservations not collected within 24 hours of the original time may be forfeited without a refund, so early communication is important when facing significant delays on your Payless hire in North Carolina.