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Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the Payless counter in Georgia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Atlanta Hartsfield-Jackson Airport in Georgia?
The Payless counter at Atlanta Hartsfield-Jackson Airport (ATL) in Georgia is located on the second floor of the Rental Car Centre (RCC) at 2200 Rental Car Centre Pkwy, Atlanta, GA 30337.
To reach the Payless counter after arriving at the terminal, follow these steps:
- After collecting your baggage, follow signs to the SkyTrain, which operates 24 hours a day, 7 days a week and is complimentary
- Take the SkyTrain to the Rental Car Centre stop
- Take the escalator down to the second floor Customer Service area where the Payless counter is located
- If arriving via the International Terminal, a shuttle runs every 15 minutes to the Rental Car Centre
The Rental Car Centre is a consolidated facility shared by multiple brands, so follow signs specifically for Payless once inside the building.
What documents do I need to pick up a Payless hire car in Georgia?
To pick up your Payless hire car in Georgia, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name (physical card, not digital)
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at your Payless Georgia location. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Georgia.
Does Payless in Georgia have a young driver surcharge for renters under 25?
Yes, Payless in Georgia charges a young driver surcharge for renters aged 21 to 24. At the Atlanta Hartsfield-Jackson Airport location, this surcharge is US$25 per day for drivers in that age range.
Additional conditions apply to young renters at Payless Georgia locations:
- The minimum age to hire is 21 years old
- Drivers under 21 cannot hire from Payless in Georgia
- Renters aged 21 to 24 are restricted to specific vehicle categories, including Economy, Compact, Intermediate, Standard, Full Size cars, and Minivans
- Premium, luxury, convertible, and large SUV classes are typically not available to drivers under 25
The young driver surcharge is paid at the counter and is separate from your prepaid booking total. Budget for this daily fee when planning your Georgia trip with Payless. If you are unsure whether your selected vehicle class is eligible, confirm with the Payless counter agent at pickup.
How do Georgia Express Lane tolls work for a Payless hire car?
Georgia does not have traditional toll roads, but the Atlanta metropolitan area operates Georgia Express Lanes, a network of dynamically priced toll lanes. If you drive a Payless hire car in Georgia on these lanes, here is what you need to know:
- The primary transponder system is Peach Pass. Compatible alternatives include SunPass and Quick Pass
- All toll collection is entirely electronic, with no cash payment option at any point
- Cameras record every vehicle's registration plate entering the lanes, so driving without a valid pass will result in charges billed to the hire company and then passed on to you, often with administrative fees added
- Dynamic pricing applies: costs on routes such as I-85, I-75, and the Northwest Corridor range from approximately US$0.10 to US$0.90 per mile depending on congestion
- Vehicles with 3 or more occupants may use Peach Pass express lanes toll-free
Your Payless hire vehicle in Georgia will include an electronic toll device. At pickup you can choose an unlimited toll package (typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per hire period, plus actual toll amounts) or pay per use. Toll charges may appear on your card days or weeks after the hire ends.
What credit card do I need for the security deposit at Payless in Georgia?
Yes, a physical major credit card is required at the Payless counter in Georgia to cover the authorisation hold at pickup.
Key requirements for the deposit card at your Payless Georgia location:
- The card must be a major credit card (Visa, Mastercard, Amex, or similar) with a line of credit, not a debit or prepaid card
- The card must be in the main driver’s name, with the driver’s name physically printed on the card
- The card must have sufficient available credit to cover the hold, typically around US$300 to US$400 for standard vehicles in the United States
- Digital wallets, virtual cards, and single-use card numbers are not accepted
The hold is a temporary authorisation, not a charge. It reduces your available credit until the Payless Georgia location releases it after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 working days. Bring a backup credit card in your name in case your primary card is declined.
Can I get tolls cashback on my Payless hire in Georgia?
Yes, all bookings made through Hola Car Rentals, including Payless hires in Georgia, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Georgia Express Lanes in the Atlanta area use dynamic pricing and are entirely cashless, so toll charges can add up quickly on a Payless hire in Georgia. The Tolls Cashback benefit helps offset those costs.
To claim your cashback after returning your Payless vehicle in Georgia:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Payless counter, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.
What are the operating hours for Payless at Savannah Airport in Georgia?
The Payless location at Savannah/Hilton Head International Airport in Georgia operates from 7:00 AM to 11:00 PM, Sunday through Saturday.
If your flight arrives outside these hours, your Payless hire in Georgia may not be available for immediate collection. A few things to keep in mind:
- Hire companies will generally hold your booking for up to 24 hours from the original scheduled pickup time if you are delayed
- If your delay is less than 24 hours, your Payless reservation in Georgia should still be honoured, provided you arrive during open hours
- If your delay exceeds 24 hours, contact support as soon as possible to discuss options
Specific operating hours for the Payless counter at Atlanta Hartsfield-Jackson Airport and Augusta Regional Airport in Georgia are not publicly confirmed, so check your booking confirmation or contact the counter directly before your travel date if you anticipate an early morning or late-night arrival.
Is there an additional driver fee at Payless in Georgia?
Yes, adding an extra driver to your Payless hire in Georgia typically costs US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.
Important conditions to know before adding a driver at the Payless counter in Georgia:
- The additional driver must be present at pickup with a valid driver’s licence and any required identification
- For Payless in Georgia, additional drivers must generally be at least 25 years old at the time of pickup
- If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver
- Any driver not listed on the hire agreement is not covered by the vehicle’s protections, including CDW/LDW
Check your booking confirmation before arriving at the Payless counter in Georgia to confirm whether an additional driver is already included in your rate or whether the daily fee will apply.
Does Payless in Georgia include insurance cover in the hire?
Your Payless hire in Georgia may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan selected through Hola Car Rentals. Always check your booking confirmation to see exactly what is included.
Here is a summary of the main cover types relevant to a Payless hire in Georgia:
- CDW/LDW: Reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended for your Payless Georgia hire
- CDW/LDW does not cover third parties, your personal injuries, or your belongings
At the Payless counter in Georgia, you may be offered optional extras such as personal accident insurance or roadside assistance. Review each item carefully before accepting, and compare against what your booking confirmation already includes.
What is the fuel policy for Payless hires in Georgia?
Payless hires in Georgia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Payless Georgia hire:
- At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Payless lot in Georgia
- Refuel within approximately 10 miles of the return location so the tank does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Payless vehicle in Georgia with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
Can I drive my Payless Georgia hire car to another state?
Yes, in most cases you can drive your Payless hire car from Georgia to other U.S. states, but you should confirm this is permitted under your hire agreement before crossing state lines.
A few things to keep in mind for interstate travel with a Payless Georgia hire:
- Cross-border or cross-state driving is generally allowed within the continental United States, but your hire agreement governs the permitted territory
- Driving into Mexico or Canada from Georgia is typically restricted or requires prior approval from Payless
- If you plan a one-way trip, picking up in Georgia and dropping off in another state, a drop-off fee may apply. This fee is shown under the "To pay at destination" section during the Hola Car Rentals booking process
- Driving outside permitted areas can void your CDW/LDW and liability cover
Always review the territory restrictions on your Payless Georgia hire agreement at pickup and confirm any planned interstate or cross-border travel with the counter agent before departing.
Does Payless in Georgia have locations at Augusta and Savannah airports?
Yes, Payless operates at three airport locations in Georgia, not just Atlanta.
- Atlanta Hartsfield-Jackson International Airport (ATL): 2200 Rental Car Centre Pkwy, Atlanta, GA 30337, located on the second floor of the consolidated Rental Car Centre
- Augusta Regional Airport: 1630 Aviation Way, Augusta, GA 30906
- Savannah/Hilton Head International Airport: 438 Airways Ave, Savannah, GA 31408, with confirmed hours of 7:00 AM to 11:00 PM daily
All three Payless Georgia locations are corporate locations. If you are flying into Augusta or Savannah rather than Atlanta, you can still book a Payless hire directly at those airports. Confirm counter hours for Augusta and Atlanta in advance if you expect to arrive early in the morning or late at night, as specific hours for those two locations are not publicly listed. Your booking confirmation will include the address and any relevant pickup instructions for your chosen Payless Georgia location.
Does my Payless Georgia booking include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals, including Payless hires in Georgia, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is especially useful if you encounter an emergency while driving in Georgia, whether on the Atlanta metro highways, rural roads near Augusta, or coastal routes near Savannah. Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover on their Payless Georgia hire. Review your booking confirmation for the exact terms and limits that apply to your itinerary.
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