Aluguel de Carros
em Montreal

Hola Car Rentals é uma parceira premium das principais locadoras de veículos em Montreal, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Esta tarifa inclui benefícios extras que nenhuma outra empresa pode oferecer:

• Proteção total do veículo sem franquia (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da sua reserva pelos pedágios pagos durante a locação
• Assistência médica de viagem premium para até 5 passageiros em caso de emergência, com cobertura de até CAD 200.000 (condições preexistentes excluídas)
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e não é um adicional opcional que você aceitou, Hola Car Rentals trabalhará para remover ou reembolsar o valor após verificação

Tudo sem custo adicional, garantindo uma experiência de locação única com proteção completa e tranquilidade durante sua viagem em Montreal.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Montreal são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Montreal cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

Picking up a rental car at Montreal Trudeau International Airport (YUL) requires a short shuttle ride to an off-site consolidated facility. The rental counters for Avis, Hertz, Alamo, Enterprise, National, and others are not inside the terminal; they are located at 590 Boul. Albert De Niverville, Dorval, QC, H4Y 1J3, inside the P4 parking garage.

To reach the shuttle from the Montreal airport terminal:

• From 5:00 AM to 2:00 PM, go to Door 10 near the Marriott ramp.
• After 2:00 PM, head to bus stop 3 or Door 11 on the departures level.
• The shuttle ride to the rental facility takes approximately 10 to 20 minutes.

Counter hours at the Montreal airport facility run from 7:00 AM to 11:59 PM daily. After-hours pickup is not available, but after-hours returns are accepted via key drop boxes at the facility.

Plan for 45 to 90 minutes from the moment you land to the moment you drive away, accounting for baggage claim, the shuttle wait and ride, counter or kiosk check-in, and vehicle inspection. Arriving at Montreal with a tight connection to your rental pickup window is not recommended.

Yes, Quebec has toll roads near Montreal, and they operate as fully cashless systems. There are no cash booths; tolls must be paid electronically or online.

When renting a car in the Montreal area, your rental vehicle will typically include an electronic toll device or be enrolled in the rental company's toll program. Two common options you may encounter at the Montreal counter are:

• Avis e-Toll service: a flat charge of CAD 17.00 plus GST/HST per rental, plus the actual toll amounts and any video toll charges at the maximum prevailing rates set by the toll authority. Charges may take 4 to 8 weeks after your rental to appear on your card.
• Enterprise TollPass service: a convenience charge of CAD 3.95 to CAD 4.95 per day, capped at CAD 30.00 per rental period, plus actual toll amounts.

If you choose not to enroll in a toll program, the rental company will still bill the actual tolls to your credit card after the rental, often with additional administrative processing fees.

You can also claim Tolls Cashback through Hola Car Rentals after your Montreal rental. Submit your toll receipts and rental agreement within 30 days of returning the vehicle to recover up to 5% of your total booking value.

To pick up a rental car in Montreal, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) as a translation alongside your original license.
• A major credit card physically printed with the main driver's name, with sufficient available credit to cover the security deposit hold. In Canada, typical holds range from CAD 300 to CAD 500, and some Montreal locations may require up to CAD 750.
• A valid passport (for visitors arriving from outside Canada).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for foreign visitors).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Montreal rental counters.

If you hold a license issued in a country that uses a non-Latin alphabet, obtain your IDP before leaving your home country, as it cannot be issued abroad. The IDP is a translation only and is invalid without your original license.

Yes, all Hola Car Rentals bookings include Tolls Cashback, and this benefit applies to toll charges you pay during your Montreal rental.

Because Quebec operates a cashless toll system, you will pay tolls either through the rental company's toll program or via post-rental billing. Either way, those toll charges are eligible for the cashback claim.

Here is how the Tolls Cashback benefit works for your Montreal rental:

• You can recover up to 5% of your total Hola Car Rentals booking value for tolls paid during the rental period.
• If your total booking is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive the US$25 cap.
• To claim, email [email protected] within 30 days of returning the vehicle in Montreal.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges.

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, you can add an additional driver to your Montreal rental car, either at the time of booking or at the counter during pickup.

The additional driver must be physically present at the Montreal rental counter with a valid driver's license and must sign the rental agreement. If their license is not in English or does not use a Latin alphabet, they will also need an International Driving Permit.

Additional driver fees in Montreal vary by rental company:

• Avis, Budget, and Payless: CAD 13.00 per rental day plus taxes, capped at CAD 65.00 plus taxes. The additional driver must be at least 25 years old.
• Hertz, Thrifty, and Dollar: CAD 13.50 per rental day plus taxes, capped at CAD 189.00 plus taxes.
• Alamo, National, and Enterprise: CAD 15.00 per day plus taxes, with no stated cap.

If your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, confirm this with the Montreal counter agent before signing the agreement. Only drivers listed on the rental contract are covered by the vehicle's protections. Anyone who drives the car without being named on the agreement may void coverage entirely.

Driving a rental car in downtown Montreal presents some challenges that are more pronounced than in most other North American cities.

The most significant factor is the density of one-way streets. Approximately 25% of all streets on Montreal Island are one-way, concentrated heavily in the downtown core. This creates navigation patterns that can disorient even experienced drivers, and alternate routes often lead into additional one-way sequences. Using a GPS or navigation app is strongly recommended from the moment you leave the Montreal rental counter.

A second challenge is the Turcot Interchange, a three-level stack connecting Autoroutes 15, 20, and 136 southwest of downtown. This interchange is the primary link between Montreal Trudeau Airport and the city center, handling over 300,000 vehicles daily. It is notoriously complex for first-time visitors, with tight ramps and high traffic volume. The posted speed limit is 70 km/h, though nighttime speeds frequently exceed 100 km/h, increasing accident risk.

Additionally, Montreal has implemented wide, one-way protected bike lanes on major arterial streets such as Saint-Denis. These lanes reduce available car lanes and create unexpected slowdowns at pedestrian crossings and bus stops.

Ongoing road construction projects in the Montreal area also mean that GPS maps may not reflect current lane configurations or temporary closures near key interchanges.

Yes, one-way rentals are available in Montreal through major partner brands including Avis, Hertz, Alamo, Enterprise, National, and Budget.

For routes within the Montreal area, such as picking up at Montreal Trudeau Airport (YUL) and returning at a downtown Montreal location, or vice versa, a drop-off fee typically does not apply. These short same-city routes are generally treated as standard rentals.

For longer one-way routes, such as Montreal to Toronto or Montreal to another province, a drop-off fee will usually apply. This fee varies by rental company, vehicle class, distance, and season. It is not included in the base rate and cannot be prepaid through Hola Car Rentals.

To see whether a drop-off fee applies to your specific Montreal route:

• Select your different pickup and return locations during the booking search.
• On the rate details page, check the section labeled "To pay at destination" for any drop-off fee line item.
• Review your booking confirmation, which will also list this fee if applicable.

If the fee does not appear during booking, no drop-off charge applies to that route. Cross-border one-way rentals (for example, Montreal to a US city) may be restricted or carry higher fees; confirm availability during the booking process.

When you pick up a rental car in Montreal, the rental company will place a temporary authorization hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.

For rentals in Canada, typical security deposit holds range from CAD 300 to CAD 500 for standard vehicles. Some Montreal locations may require a minimum authorization of approximately CAD 750, particularly for premium or larger vehicle classes.

Important requirements for the Montreal rental counter:

• The credit card must be a major credit card (not a debit card, prepaid card, or virtual card) with the main driver's name physically printed on the card.
• The card must have sufficient available credit to cover the hold amount plus any expected charges.
• Digital wallets and someone else's card are not accepted for the deposit.

After you return the vehicle in Montreal, the hold is released. However, your bank or card issuer controls when the credit reappears on your account, and this can take up to 15 business days. Bringing a backup credit card in your name is recommended in case your primary card is declined at the Montreal counter.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to rentals in Montreal as well. However, this benefit is available only to non-North American customers. Residents of Canada and the United States do not qualify for this coverage.

For eligible customers renting in Montreal, the travel assistance typically includes:

• Travel and medical insurance covering up to 5 passengers per event.
• Legal assistance in the event of a road accident, which is particularly relevant given Montreal's complex interchanges such as the Turcot, where incidents occur more frequently.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This coverage does not include damage to the rental vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

If you need assistance during your Montreal rental, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact assistance before incurring medical or legal expenses, as some reimbursements require prior authorization.

Yes, a major credit card is required to rent a car in Montreal. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the Montreal rental counter.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold at Montreal rental locations. Even if you have fully prepaid your booking through Hola Car Rentals, you must still present a physical credit card at the counter to cover the deposit authorization.

Key points to keep in mind for your Montreal pickup:

• The card must have sufficient available credit to cover the deposit hold (typically CAD 300 to CAD 750 in Montreal, depending on the location and vehicle class) plus any additional charges.
• The name on the card must match the name on your driver's license and rental agreement.
• If your primary card is declined, you may use another credit card in your own name. A third party's card is not permitted.
• Notify your bank before traveling to Montreal to prevent fraud blocks on in-person international transactions.

Bringing a backup credit card is strongly recommended to avoid any issues at the Montreal counter.

Rental cars in Montreal follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup from the Montreal rental facility at 590 Boul. Albert De Niverville or a downtown location, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.

Before returning your Montreal rental:

• Refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep the fuel receipt showing the date, time, and station address as proof in case of any dispute.
• For after-hours returns at the Montreal airport facility, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

If you return the vehicle below the recorded starting level, the rental company will charge you for the fuel shortfall at their refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Some Montreal counter locations may offer an optional prepaid fuel plan at pickup. If you accept it, the Full-to-Full policy is replaced and any unused fuel is generally non-refundable. Declining this option and refueling yourself near the return point is usually the better value.

Insurance coverage for your Montreal rental depends on the rate plan you selected when booking through Hola Car Rentals. Canada requires by provincial law that every rental vehicle carry third-party liability coverage, so this statutory liability is included by default when you rent in Montreal.

Beyond the mandatory minimum, your booking may include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible.
• Supplemental Liability Insurance (SLI/ALI/LIS): provides higher limits of third-party liability coverage beyond the provincial minimum, protecting you if you cause injury or property damage to others while driving in Montreal.

CDW/LDW does not cover third-party liability, and liability coverage does not cover damage to the rental car. These are separate protections and both are worth reviewing before your Montreal pickup.

Common exclusions from CDW/LDW in Montreal include tires, the undercarriage, the roof, and damage resulting from prohibited use such as off-road driving or driving under the influence.

Review your Hola Car Rentals confirmation carefully to confirm which coverages are listed as included and whether any deductible applies. At the Montreal counter, verify these items on the rental agreement before signing.

Yes, after-hours returns are available at the Montreal Trudeau Airport rental facility located at 590 Boul. Albert De Niverville, Dorval, QC, H4Y 1J3. Key drop boxes are available at the facility for returns outside of counter hours (7:00 AM to 11:59 PM daily).

To complete an after-hours return at the Montreal airport facility:

• Drive to the designated P4 parking garage return lanes at 590 Boul. Albert De Niverville.
• Park the vehicle in the marked return area for your rental brand.
• Lock the vehicle and place the keys and rental contract in the key drop box located next to the return kiosk.
• Take photos of the vehicle's condition, the fuel gauge showing a full tank, and the odometer before leaving.
• Keep your fuel receipt and a copy of the rental agreement.

Note that after-hours pickup is not available at the Montreal airport facility. If your flight arrives after 11:59 PM, you will not be able to collect a rental car until the counters reopen. Plan your Montreal arrival time accordingly or consider a downtown Montreal location if your schedule requires more flexibility.

After-hours returns are also available at some downtown Montreal locations such as 1200 Stanley Street. Confirm the specific return procedure with your rental brand before dropping off.