AVALIAÇÕES VERIFICADAS
Perguntas Frequentes
O que inclui minha reserva da Hola Car Rentals com Avis em Montreal que outras empresas não oferecem?
Hola Car Rentals é uma parceira premium das principais locadoras de veículos em Montreal, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Esta tarifa inclui benefícios extras que nenhuma outra empresa pode oferecer:
- Proteção total do veículo sem franquia (válida apenas para certas tarifas e itinerários)
- Reembolso de pedágios: recupere até 5% do valor total da sua reserva pelos pedágios pagos durante a locação
- Assistência médica de viagem premium para até 5 passageiros em caso de emergência, com cobertura de até CAD 200.000 (condições preexistentes excluídas)
- Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e não é um adicional opcional que você aceitou, Hola Car Rentals trabalhará para remover ou reembolsar o valor após verificação
Tudo sem custo adicional, garantindo uma experiência de locação única com proteção completa e tranquilidade durante sua viagem em Montreal.
Terei cobranças inesperadas no balcão da Avis em Montreal ao reservar pela Hola Car Rentals?
Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Montreal são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.
Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Montreal cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.
Os únicos custos fora desta garantia são:
- Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
- Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)
Where is the Avis counter at Montreal Trudeau Airport (YUL)?
The Avis counter at Montreal Trudeau International Airport (YUL) is located inside the P4 Parking Garage at 590 Boulevard Albert de Niverville. After collecting your baggage, follow the Car Rental signs toward the P4 Parking Garage. Once inside the garage, continue following the Avis signs to Suite 1210, where the counter is located.
No shuttle or train is required. The Avis counter at Montreal YUL is accessible on foot from the terminal via the P4 Parking Garage, making the process straightforward after arrival.
Counter hours at the Montreal airport Avis location are 07:00 AM to 01:00 AM daily, and 24-hour drop-off is available, so late-night returns are not a problem.
What are the Avis counter hours at Montreal Trudeau Airport and downtown locations?
Avis operates several locations in Montreal, each with different hours. Here is a summary:
- Montreal Trudeau Airport (YUL): 07:00 AM to 01:00 AM daily, with 24-hour drop-off available.
- Montreal Downtown (1225 Metcalfe St): Sunday 08:00 AM to 06:00 PM; Monday to Wednesday 07:00 AM to 06:00 PM; Thursday to Friday 07:00 AM to 07:00 PM; Saturday 07:00 AM to 05:00 PM. Free pickup and 24-hour drop-off are available at this location.
- Complexe Desjardins: Sunday 09:00 AM to 01:00 PM; Monday to Wednesday 07:00 AM to 05:00 PM; Thursday to Friday 07:00 AM to 06:00 PM; Saturday 08:00 AM to 04:00 PM. Free pickup is available.
- Hotel 10 (2112 Blvd St Laurent): Sunday 09:00 AM to 01:00 PM; Monday to Wednesday 08:00 AM to 05:00 PM; Thursday to Friday 08:00 AM to 06:00 PM; Saturday 08:00 AM to 04:00 PM.
- CN Train Station Downtown: Sunday 09:00 AM to 01:00 PM; Monday to Wednesday 08:00 AM to 05:00 PM; Thursday to Friday 08:00 AM to 06:00 PM; Saturday 08:00 AM to 04:00 PM.
If you are arriving late at night in Montreal, the Avis airport location is your best option given its extended hours.
How do tolls work when renting an Avis car in Montreal?
Quebec's toll roads, including those accessible from Montreal, operate as fully cashless systems. There are no cash toll booths, so you cannot pay at the roadside with coins or bills. Tolls must be handled electronically.
When you pick up your Avis rental in Montreal, you are automatically enrolled in the Avis e-Toll service program for Quebec. Under this program, Avis charges a flat fee of US$17.00 plus GST/HST per rental, in addition to the actual toll amounts and any video toll charges at the maximum prevailing rates set by the toll authority. These charges may take 4 to 8 weeks after your rental to appear on your billing account or credit card.
Before signing the rental agreement at the Avis counter in Montreal, review the e-Toll terms carefully so you understand what you will be billed. If you drive on toll roads without any arrangement in place, you may be subject to fines and additional fees under the rental agreement terms.
Can I get a Tolls Cashback on my Avis rental in Montreal?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Avis rental in Montreal as well.
Quebec's toll roads are fully cashless, meaning tolls are billed electronically through the Avis e-Toll program. After your rental ends, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the rental period.
To claim your Tolls Cashback after your Montreal Avis rental:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback, followed by your reservation number.
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Avis counter, and a receipt or statement showing the toll charges paid.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so act promptly once your Montreal trip is complete.
What documents do I need to pick up my Avis rental car in Montreal?
When collecting your Avis rental in Montreal, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Canada from abroad.
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Montreal.
Do I need an International Driving Permit to rent from Avis in Montreal?
It depends on the language and script of your driver's license. For your Avis rental in Montreal, the general rules are:
- If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an International Driving Permit (IDP) is mandatory. You must carry both the IDP and your original license at all times.
- If your license is in a Latin-script language other than English, an IDP is strongly recommended but not strictly mandatory in Canada.
- If your license is in English, no IDP is required for renting in Montreal.
The IDP is a translation booklet only. It is not a standalone license and will not be accepted at the Avis counter in Montreal without your original license. You must obtain the IDP in your home country before traveling, as it cannot be issued abroad.
Always bring your original physical license and IDP together to avoid any issues at the Avis pickup counter in Montreal.
How much is the security deposit for an Avis rental in Montreal?
When you pick up your Avis rental in Montreal, a temporary authorization hold is placed on your major credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.
For Avis rentals in Canada, including Montreal, the typical security deposit hold is approximately CAD 300 to CAD 500 for standard vehicles. Some locations may require a minimum authorization of around CAD 750, particularly for premium or specialty vehicle classes.
A few important points to keep in mind:
- Only a major credit card with the driver's name printed on the card is accepted for the deposit. Debit cards and prepaid cards are not accepted.
- The exact hold amount is set by the Avis desk in Montreal and may vary by vehicle class, season, and location.
- After you return the car, the hold is released, but your bank controls when it reappears in your available balance, which can take up to 15 business days.
- Notify your bank of your travel plans to avoid the authorization being flagged as suspicious.
Can I add an additional driver to my Avis rental in Montreal?
Yes, you can add an additional driver to your Avis rental in Montreal, either as part of your rate or by paying a fee at the counter.
For Avis in Montreal, the additional driver fee is CAD 13 per rental day plus applicable taxes, with a maximum charge of CAD 65 plus taxes per rental. If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.
Requirements for adding an additional driver at the Avis counter in Montreal:
- The additional driver must be present at pickup with their valid original driver's license.
- They must meet the minimum age requirements. For Avis in Montreal, the additional driver should be at least 25 years old at the time of pickup.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the Avis rental agreement in Montreal are covered by the rental protections. Anyone not named on the contract who drives the vehicle may void coverage and result in additional charges.
Does Avis in Montreal include third-party liability insurance?
Yes, provincial law in Quebec requires every rental vehicle to carry third-party liability coverage. When you rent from Avis in Montreal through Hola Car Rentals, this statutory liability is included with your rental by default, as required by Canadian law.
However, the included statutory minimum may not be sufficient for all situations. You can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits if you want additional protection against bodily injury or property damage you may cause to others while driving in Montreal.
It is important to understand what third-party liability does and does not cover:
- It covers bodily injury and property damage to other people caused by the rental vehicle.
- It does not cover damage to the Avis rental car itself. For that, you need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW).
- It does not cover your own injuries or personal belongings.
Review your Hola Car Rentals booking confirmation to confirm what is included in your specific rate for your Montreal Avis rental.
What is the fuel policy for Avis rentals in Montreal?
Avis rentals in Montreal follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Montreal Avis rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
- Before returning the car, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back.
- Keep your fuel receipt with the date, time, and station address as proof.
- For after-hours drop-offs at the Avis Montreal airport location, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.
If you return the Avis vehicle in Montreal with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.
Are there driving challenges in Montreal I should know about before picking up my Avis rental?
Yes, Montreal has several road characteristics that can catch drivers off guard, especially those unfamiliar with the city.
One-way street network: Approximately 25% of streets on the island of Montreal are one-way, with the highest concentration downtown. This is significantly more than most North American cities and means GPS recalculations are frequent. What looks like a shortcut on a map can quickly become a dead end.
Bike infrastructure: Montreal has an extensive protected cycling network called the Réseau Express Vélo (REV), with wide dedicated bike lanes that have replaced full car lanes on key arterials such as St-Denis and Berri. Drivers should expect reduced road width and cyclist priority signals at intersections.
Construction zones: Major interchanges, including the Turcot Interchange, use dynamic traffic management systems amid ongoing construction, creating unpredictable lane changes and detours. Summer months see peak construction activity across the city.
Event closures: Large events such as Tour la Nuit and Tour de l'Ile close major routes including Avenue du Parc, Boulevard Saint-Laurent, and Rue Sainte-Catherine on certain weekends, with significant knock-on congestion on parallel streets.
Before setting out in your Avis rental in Montreal, ensure your GPS or navigation app is updated and set to avoid one-way violations.
Can I pick up my Avis car in Montreal and return it in a different city?
Yes, one-way rentals are possible with Avis in Montreal, but a drop-off fee may apply depending on your return location.
When booking a one-way Avis rental from Montreal, the drop-off fee is route-specific and varies based on the destination city, vehicle class, and season. Here is what to expect:
- Returning to another Avis location within the same city or metropolitan area often carries no drop-off fee.
- Returning to a different city or province typically incurs a drop-off fee, which will be shown under the To Pay at Destination section during the Hola Car Rentals booking process.
- Cross-border one-ways, for example from Montreal to a US city, may be restricted or subject to higher fees. Confirm availability and conditions before booking.
The drop-off fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. Always review your Hola Car Rentals confirmation to verify whether a drop-off fee applies to your specific Montreal Avis itinerary before you travel.
Does my Avis booking in Montreal include travel assistance coverage?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Avis rentals in Montreal as well. However, this benefit is available only to non-North American residents. Canadian and US residents do not qualify for this coverage.
If you are eligible, the travel assistance included with your Montreal Avis booking typically covers:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
This coverage is particularly useful if you experience a medical emergency or a serious incident while driving your Avis rental in Montreal or on Quebec highways. To activate assistance, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Note that this is not CDW/LDW and does not cover damage to the Avis rental vehicle. Check your booking confirmation for the exact terms and coverage limits applicable to your Montreal reservation.
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