Car Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Quebec City Jean Lesage International Airport (YQB), hire counters for major brands including Avis, Budget, Enterprise, Hertz, and National are located on the ground floor of the main terminal, directly across from baggage claim. No shuttle or off-site transfer is required.

Once you collect your luggage, walk across the arrivals hall to the hire desks, complete your paperwork (driver's licence, credit card, and reservation confirmation), and receive your keys along with directions to your specific level and stall in the adjacent multi-storey car park. The car park is accessible via a short covered walkway from the terminal, so you can reach your vehicle without going outdoors.

Counter hours at YQB run approximately 7:00 AM to midnight daily, aligned with the last arriving flights. If you are arriving outside those hours, contact your hire brand in advance to arrange an after-hours key box collection for your confirmed Quebec reservation.

Yes, winter tyres are legally required on all vehicles driven in Quebec from 1 December through mid-March, and this rule applies to hire cars as well.

Quebec is one of the few jurisdictions in North America with a province-wide winter tyre mandate, unlike neighbouring U.S. states such as New York, Vermont, or Maine where winter tyres are optional or only regionally advised. When you hire a car in Quebec during the winter season, the vehicle provided by your hire partner should already be equipped with approved winter tyres to comply with provincial law.

Before leaving the counter, confirm with the agent that the vehicle meets Quebec's winter tyre requirement. If you are hiring in late November or planning to drive into Quebec from another province, ask specifically about tyre compliance for your travel dates. Driving on non-compliant tyres in Quebec can result in fines and may also affect your hire agreement coverage in the event of an incident.

To pick up a hire car in Quebec, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence.
• A major credit card with the driver’s name printed on the physical card, used for the security authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Quebec hire counters. If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory for hiring in Quebec.

Quebec operates cashless toll roads and bridges, meaning you cannot pay with cash at a toll booth. All tolls must be settled electronically or online, and this applies to hire cars driven anywhere in Quebec.

When hiring through partner brands, toll programmes vary:

• Avis automatically enrols you in its e-Toll service at Quebec locations. The programme costs CAD 17.00 plus GST/HST per hire, plus the actual toll amounts at the maximum prevailing rates set by the toll authority. Charges can take 4 to 8 weeks after your hire to appear on your billing statement.
• Enterprise offers a TollPass service with a convenience charge of US$3.95 to US$4.95 per day, capped at US$30 per hire period, plus actual toll amounts.

If you drive on a cashless toll road in Quebec without enrolling in a programme, the hire company will bill the toll amounts plus administrative processing fees to your credit card after the hire ends. To avoid surprises, review the toll programme terms on your hire agreement before signing at the Quebec counter.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Quebec hire.

Quebec uses cashless toll roads and bridges, so toll charges will appear on your hire invoice or credit card statement. Once your hire is complete, you can submit a claim to recover those costs up to the 5% cap.

To claim your Tolls Cashback for a Quebec hire:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the same payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your Quebec toll receipts and hire documents ready as soon as you return the vehicle.

Yes, drivers under 25 years old are typically subject to a young driver surcharge when hiring a car in Quebec, and the fee varies by hire brand.

Most major hire partners operating in Quebec require renters to be at least 25 years old to avoid the surcharge. Drivers between the minimum hire age and 24 years old may be permitted to hire but will pay an additional daily fee at the counter. Typical structures include:

• Avis and Budget: the additional driver or young driver must be at least 25; exceptions may apply in certain cases.
• Enterprise, National, and Alamo: young driver fees apply per day and vary by Quebec location.

The exact surcharge amount is set by each hire brand at the specific Quebec location and is paid directly at the counter, not prepaid online. If you are under 25 and planning to hire in Quebec, check your booking confirmation for any disclosed young driver fees and confirm the amount with the counter agent at pickup. Age restrictions and surcharges are determined by the hire partner, not by the booking agency.

When picking up a hire car in Quebec, the hire partner will place a temporary authorisation hold on your credit card at the counter. For standard vehicles hired in Canada, the typical hold ranges from CAD 300 to CAD 500, though some Quebec locations may require a minimum authorisation of approximately CAD 750 depending on the brand, vehicle class, and season.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 working days after the hire ends.

Important requirements for the Quebec hire deposit:

• The credit card must be a major card (Visa, Mastercard, or similar) with the main driver’s name printed on the physical card.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• The card must have sufficient available credit to cover the hold plus any expected charges.

Bring a backup credit card in your name in case your primary card is declined at the Quebec counter.

Quebec has several driving rules that differ from neighbouring U.S. states and can catch visitors off guard. Being aware of these before you drive in Quebec helps you avoid fines and stay safe.

• Winter tyres: mandatory on all vehicles from 1 December, unlike U.S. states where they are optional. Your hire car should already comply, but confirm at the counter.
• Right turn on red: permitted after a full stop where signs allow, but Quebec has more intersections with explicit no-turn-on-red signs than most U.S. states.
• Handheld devices: Quebec enforces a strict ban on handheld phone use while driving, with enhanced penalties introduced in 2026 that can include vehicle impoundment in serious cases.
• Speed limits: posted in kilometres per hour. Highway limits are typically 100 km/h. Community safety zones with reduced limits are more widespread in Quebec than in most U.S. states.
• Daytime running lights: mandatory year-round under Canadian federal rules.
• Spring thaw period: from late March through late May, Quebec reduces load limits on all public roads to prevent damage, which can cause unexpected delays for larger vehicles.

Check Quebec 511 for live road condition updates before driving, especially in winter or during the spring thaw period.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help if you experience an emergency during your Quebec hire, including situations such as a breakdown on a remote Quebec highway or a medical incident while travelling.

Core benefits typically included are:

• Medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your full name and Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian residents or U.S. residents. It is designed for visitors travelling internationally, such as those arriving in Quebec from outside North America. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Quebec trip.

The standard fuel policy for hire cars in Quebec is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how it works in practice:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your Quebec hire, use the correct fuel type as specified in the vehicle documentation. Keep your fuel receipts.
• Before returning the car, refuel within approximately 10 to 15 km of the return location so the gauge does not drop below full on the way back.
• At return, show the full gauge to the agent and keep your final receipt showing the station address and time.

If you return the vehicle below the recorded starting level, the hire partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. For after-hours returns at Quebec locations, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.

Yes, one-way hires within Quebec are generally possible, but a drop-off fee may apply when you return the vehicle to a different location than where you collected it.

The drop-off fee is route-specific and varies by hire brand, the cities involved, the season, and the vehicle class. For example, returning a car hired at Quebec City Jean Lesage Airport (YQB) to a Montreal location would typically incur a one-way fee, while returning to the same airport would not.

How to check and manage the fee:

• During the booking process, select your different return location. The drop-off fee, if applicable, will appear under the To Pay at Destination section on the details page before you confirm.
• Your booking confirmation will also list the fee so you can verify it matches what was shown at checkout.
• At the Quebec pickup counter, confirm the drop-off fee matches your confirmation before signing the hire agreement.

Cross-border one-way hires (for example, picking up in Quebec and returning in a U.S. state) may be restricted or subject to higher fees depending on the hire partner. Always check availability and terms during the booking process for your specific Quebec route.

When hiring a car in Quebec, provincial law requires every vehicle to carry third-party liability insurance. This statutory liability cover is included by default in all Quebec hires booked through Hola Car Rentals, meaning you are covered for bodily injury and property damage you may cause to others while driving in Quebec.

You can also purchase higher supplementary liability limits (LIS/SLI) if you want additional protection beyond the provincial minimum.

For damage to the hire vehicle itself, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover applies. Check your booking confirmation to see whether CDW/LDW is included in your Quebec rate and whether a deductible applies. CDW/LDW covers:

• Collision damage to the hire car.
• Theft and vandalism, subject to the terms of your hire agreement.

CDW/LDW does not cover third-party liability (that is handled by LIS/SLI), your personal injuries, or your belongings. It also does not apply if the vehicle is driven by someone not listed on the Quebec hire agreement, or if the damage results from prohibited use such as off-road driving. Review your confirmation and hire agreement at the Quebec counter to confirm exactly what is included in your rate.

Yes, after-hours returns are available at Quebec City Jean Lesage International Airport (YQB), but you must follow the key drop process carefully to avoid additional charges.

When returning your Quebec hire outside counter hours:

• Drive to the designated hire car return area in the multi-storey car park at YQB, following the Rental Car Returns signs to the drop-off zone.
• Park the vehicle in the designated stall, lock it, and remove all personal belongings.
• Complete any required paperwork and place it along with the keys in the key drop box provided by your hire brand at the Quebec location.
• Keep a photo of the fuel gauge showing a full tank and retain your final fuel receipt with the station address and time, in case any fuel dispute arises after the hire closes.

Note that when you use an after-hours key drop in Quebec, the hire agreement technically remains open until a counter agent inspects the vehicle during business hours. Any damage discovered at that point may still be attributed to your hire period. If you arranged an after-hours collection at the start of your Quebec hire, the same key box process applies in reverse, but this must be pre-arranged with the hire brand before your arrival.