National Car Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Quebec International Airport (YQB) is located at 507 Rue Principale, Suite 116. When you arrive, proceed directly to the National counter to obtain your hire agreement and complete the pickup process.

National also offers a shuttle service from Quebec City airport (YQB) to assist customers in reaching the hire facility. If you are unsure where to go upon arrival, follow the car hire signage inside the terminal or ask airport staff to direct you to the National counter.

Counter operating hours at Quebec International Airport are:

• Monday through Friday: 08:00 to 23:59
• Saturday: 09:00 to 21:00
• Sunday: 08:00 to 23:59

If you are arriving outside these hours, National at Quebec City Airport does offer after-hours return. Park your vehicle in any National parking spot and drop the keys in the key return slot located at the far right corner of the hire counter.

National operates 22 car hire locations across Quebec, making it one of the most widely distributed hire brands in the province.

National locations in Quebec include both airport and city branches across a wide range of cities and regions:

• Quebec City: Quebec International Airport (YQB)
• Montreal: Montreal Trudeau Airport (Dorval) and Downtown Montreal on Stanley Street
• Saguenay area: Chicoutimi, Jonquiere, La Baie, and Saguenay-Bagotville Airport
• Northern Quebec: Amos, Chibougamau, La Sarre, Rouyn-Noranda, and Rouyn-Noranda Airport
• Eastern Quebec: Gaspe Airport, Rimouski, Riviere-du-Loup, Sept-Iles, and Sept-Iles Airport
• Other cities: Alma, Roberval, Roberval Airport, Sorel-Tracy, Val-d'Or, and Val-d'Or Airport

Whether you are flying into a major hub or travelling to a more remote part of Quebec, National has a broad network to serve your hire needs across the province.

To pick up your National hire car in Quebec, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended.

All documents must be physical originals. Digital or on-screen versions are not accepted at the National counter in Quebec. Debit and prepaid cards are not accepted for the authorisation hold; only a major credit card in the main driver’s name qualifies.

Quebec operates cashless toll roads, meaning there are no cash payment options at toll booths. All tolls must be paid electronically or online.

When renting a National car in Quebec, your vehicle will typically include an electronic toll device. At the counter, you will generally have two options:

• Purchase an unlimited toll package (typically US$11 to US$25 per day, depending on the hire company and location) that covers all tolls during your rental period
• Opt out and pay per use, in which case National will charge the actual toll amounts plus administrative or processing fees to your credit card after the hire

If you choose not to enrol in a toll programme, be aware that toll charges may appear on your billing statement several weeks after you return the vehicle, as toll agencies process invoices in batches.

To avoid unexpected charges, review the toll programme terms carefully before signing your hire agreement at the National counter in Quebec. Keep any toll receipts or invoices you receive during your hire, as these will be useful if you need to dispute a charge later.

When picking up your National hire car in Quebec, the counter will place a temporary authorisation hold on your credit card as a security deposit. This hold is not a charge; it temporarily reduces your available credit until it is released after you return the vehicle.

For hires in Canada, typical security deposit holds range from approximately GBP 200 to GBP 300, though some locations may require a hold of around GBP 400. The exact amount depends on the National location in Quebec, the vehicle class you are hiring, and the length of your hire.

Important requirements for the deposit in Quebec:

• You must present a physical, major credit card with the driver’s name printed on the card
• The card must be in the main driver’s name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days.

Yes, you can get cashback on tolls paid during your National hire in Quebec through the Hola Car Rentals Tolls Cashback benefit, which is included with all bookings.

Quebec uses a cashless toll system, so tolls are charged electronically during your hire. After you return the vehicle, you can claim back up to 5% of your total booking value for tolls paid. For example, if your booking total is GBP 450, the maximum cashback is GBP 22.50. If you paid GBP 13 in tolls, you receive GBP 13 back; if you paid GBP 30, you receive the GBP 22.50 cap.

To claim your Tolls Cashback after your National hire in Quebec:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, when hiring a National car in Quebec, third-party liability cover is included by default. Under Canadian provincial law, every vehicle on the road must carry third-party liability insurance, and this statutory liability follows the hire car. This means that when you hire through National in Quebec, the minimum required liability cover is included in your hire.

However, the statutory minimum may not be sufficient depending on your situation. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits if you want additional protection against bodily injury or property damage you may cause to others while driving in Quebec.

It is important to understand what third-party liability does and does not cover:

• It covers bodily injury and property damage to other people caused by the hire vehicle
• It does not cover damage to the National hire car itself (that requires CDW/LDW)
• It does not cover your own injuries or personal belongings
• Cover applies only to drivers listed on the hire agreement

Review your booking confirmation to confirm the exact liability limits included in your National hire in Quebec before you pick up the vehicle.

National car hires in Quebec follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.

To avoid fuel charges on your Quebec hire:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Quebec City Airport, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the tank was not full at pickup, ask the National agent to record the exact level on the hire agreement and return the vehicle at that same level to avoid any charges.

Yes, you can add an additional driver to your National hire in Quebec, either as part of your rate or by paying a fee at the counter.

For National hires in Quebec, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding an additional driver at the National counter in Quebec:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the minimum age requirements for Quebec
• If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit (IDP) may be required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement are covered by protections such as CDW/LDW and liability insurance. If someone drives the vehicle in Quebec without being named on the agreement, cover may be void and additional charges could apply. Always verify the additional driver’s name appears on your paperwork before leaving the counter.

Yes, National offers after-hours vehicle return at Quebec International Airport (YQB).

If you need to return your National hire car in Quebec between 12:00 AM and 7:00 AM, follow these steps:

• Park your vehicle in any available National parking spot at the airport
• Drop the keys in the key return slot located at the far right corner of the National hire counter
• Keep a photo of the fuel gauge showing a full tank and retain your final fuel receipt
• Place your fuel receipt in the key envelope before dropping it

Be aware that when returning a vehicle after hours at any National location in Quebec, the hire agreement technically remains open until a staff member inspects the vehicle during regular business hours. It is important to document the vehicle's condition with photos at the time of return in case any questions arise about damage or fuel level.

For National locations in Quebec outside of Quebec City Airport, after-hours return procedures may differ. Contact the specific branch in advance to confirm their key drop or after-hours return process.

Yes, a one-way drop-off fee may apply when you return your National hire car to a different location than where you picked it up in Quebec.

National operates 22 locations across Quebec, so one-way hires between cities within the province are often possible. However, the drop-off fee varies depending on:

• The specific pickup and return cities or airports in Quebec
• The distance between the two locations
• The vehicle class you are hiring
• The season and availability

When booking a one-way National hire in Quebec, the drop-off fee will be shown on the rate details page under the section labelled as amounts due at the destination. This fee cannot be prepaid and is paid directly at the National counter at pickup.

If you are considering a cross-border one-way hire, for example returning the National vehicle outside Quebec or outside Canada, additional restrictions and higher fees may apply, and some routes may not be permitted. Always confirm cross-border rules with National before booking.

Review your booking confirmation carefully to verify whether a drop-off fee applies to your specific Quebec itinerary before you travel.

Most Hola Car Rentals bookings for National hires in Quebec include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you are driving through Quebec's more remote regions, such as the Saguenay area or northern Quebec, where access to services may be limited.

Travel assistance typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify for this travel assistance coverage.

If you need assistance during your National hire in Quebec, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in Quebec, and a brief description of the situation. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover reduces your financial liability for damage to the National hire vehicle in Quebec. Whether CDW/LDW is included in your rate depends on the specific booking you made; check your confirmation for the line item labelled car hire insurance or CDW/LDW.

What CDW/LDW typically covers for your National hire in Quebec:

• Damage to the hire car from a collision or covered incident
• Theft or vandalism of the vehicle
• Repairs up to the vehicle's value, minus any applicable excess

What CDW/LDW does not cover:

• Third-party liability (injury or damage to other people or their property) - this is covered separately by liability insurance, which is included by law in Quebec
• Damage caused by prohibited use such as off-road driving, driving under the influence, or unauthorised drivers
• Tires, wheels, undercarriage, and roof damage (unless explicitly included)
• Incidents not reported promptly to National

If an incident occurs during your National hire in Quebec, prioritise safety, contact local authorities if needed, and notify National immediately using the contact number on your hire agreement. Document the scene with photos and obtain a police report number if applicable.