VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the National counter in Gaspé when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Rental counter at Gaspé Airport?
The National Car Rental counter at Gaspé Michel-Pouliot Airport (YGP) is located inside the terminal building at 60 Rue de l'Aéroport, Gaspé, QC G4X 2K2. The counter is operated in conjunction with Enterprise and is within walking distance once you exit the arrivals area, so no shuttle or bus is required.
After collecting your luggage, proceed directly to the hire counter inside the terminal to present your documents, sign the hire agreement, and collect your keys. Under normal conditions, expect the process to take roughly 15 to 30 minutes from baggage claim.
There is also a National-affiliated location at approximately 164 Bd de Gaspé, about 3 km from the airport, but the in-terminal counter at YGP is the primary pickup point for arriving passengers.
What are the National Car Rental counter hours at Gaspé Airport?
The National Car Rental counter at Gaspé Airport (YGP) operates Monday through Friday, 08:00 AM to 05:00 PM. The counter is closed on Saturdays and Sundays.
There is no after-hours pickup or after-hours key drop available at this location. If your flight arrives outside these hours, you will not be able to collect your vehicle until the counter reopens. When planning your Gaspé trip, it is strongly recommended to book flights that arrive during counter operating hours to avoid delays.
If your flight is delayed by less than 24 hours from your original pickup time, National will generally hold your reservation. For delays exceeding 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund if the hold window expires.
Can I return my National Car Rental vehicle after hours in Gaspé?
No, after-hours vehicle returns are not available at the National Car Rental location in Gaspé. The counter at Gaspé Airport (YGP) operates Monday through Friday, 08:00 AM to 05:00 PM, and there is no key drop facility outside those hours.
Plan your return so you arrive at the counter before 05:00 PM on a weekday. If you are driving back along Route 132 or Route 198 from a remote part of the Gaspé Peninsula, allow extra travel time, as these are mostly two-lane roads with limited services and no highway-speed shortcuts.
Returning the vehicle late without prior arrangement may result in additional day charges and late fees per the hire agreement. If you anticipate a problem, contact the National location directly during business hours to discuss your options before the scheduled return time.
How do Quebec cashless tolls work when driving from Gaspé with a National hire car?
Quebec operates cashless toll roads, meaning you cannot pay with cash at toll booths. All tolls must be settled electronically or online. When driving your National Car Rental vehicle from Gaspé on routes such as Route 132 or Route 198, you may encounter toll points depending on your destination within the province.
National hire vehicles typically come equipped with an electronic toll device. At the counter in Gaspé, you can choose between:
- An unlimited toll package at a fixed daily rate (generally US$11 to US$25 per day depending on the partner programme), which covers all tolls during the hire period
- A pay-per-use arrangement, where actual toll amounts plus administrative processing fees are billed to your credit card after the hire ends
If you opt out of the toll programme and pay manually, confirm with the National counter agent how to handle Quebec's cashless system to avoid unexpected post-hire charges. Toll charges can appear on your statement four to eight weeks after the hire ends.
What documents do I need to pick up my National Car Rental in Gaspé?
To collect your National Car Rental vehicle in Gaspé, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence with a photograph (digital licences are not accepted)
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other scripts, an IDP is strongly recommended as a translation document, though it cannot be used on its own and must be carried alongside your original licence.
Some National locations in Canada, including Gaspé, may also request proof of return travel such as a round-trip flight ticket. Bring all documents in physical form, as digital copies are not accepted at the counter.
Do I need an International Driving Permit to rent from National in Gaspé?
An International Driving Permit (IDP) is recommended but not strictly required to rent from National in Gaspé, provided your home country licence is written in English or French and uses a Latin alphabet.
However, an IDP is mandatory if your licence uses a non-Latin script, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original licence and the IDP together at all times during your Gaspé hire.
The IDP is a translation document only. It is not a standalone licence and will not be accepted at the National counter in Gaspé without your original licence. If you think you may need one, obtain it in your home country before travelling, as it cannot be issued abroad.
What is the young driver surcharge at National Car Rental in Gaspé?
Yes, a young driver surcharge applies to renters aged 21 to 24 at National Car Rental in Gaspé. The underage fee is GBP 20 per day and is paid at the counter at pickup.
Drivers in this age group may rent Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small, and Standard SUVs with seating for up to five passengers at the Gaspé location. Larger or premium vehicle classes may not be available to underage renters.
Drivers under 21 are generally not permitted to rent from National. If you are 25 or older, no young driver surcharge applies. All drivers, regardless of age, must present a valid licence and meet the same document requirements at the Gaspé counter.
Can I add an additional driver to my National Car Rental booking in Gaspé?
Yes, you can add an additional driver to your National Car Rental reservation in Gaspé. The additional driver must be present at the counter at the time of pickup, show a valid driver’s licence, and sign the hire agreement.
For National in Gaspé, the additional driver fee is GBP 15 per day plus applicable taxes. However, if your booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.
A spouse or domestic partner may qualify as a free additional driver at some National locations, but this is not automatic. Always check your booking confirmation before arriving at the Gaspé counter.
Any driver not listed on the hire agreement is not covered by the vehicle’s protections, including CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges could apply.
Is a one-way rental possible with National Car Rental from Gaspé?
Yes, one-way hires are permitted with National Car Rental from Gaspé Airport (YGP) to other locations within Canada. This means you can pick up your vehicle in Gaspé and return it to a different city or airport without driving back.
A one-way drop-off fee (also called an inter-city fee) may apply depending on your chosen return location. This fee is route-specific and varies by distance, vehicle class, and season. It will be disclosed during the booking process under the section listing charges due at the destination, and it will also appear on your booking confirmation.
The drop-off fee cannot be prepaid and is settled at the National counter at pickup. Cross-border one-way hires (for example, returning the vehicle in the United States) are generally not permitted or carry significantly higher fees. Always confirm cross-border rules with National before finalising your Gaspé booking.
What driving rules should I know before renting from National and driving around Gaspé?
Driving around Gaspé with your National hire car involves some road conditions and local rules that differ from urban driving elsewhere in Canada.
- Route 132 is the main coastal loop around the Gaspé Peninsula. It is mostly a single two-lane road with cliffside sections. Locally, counterclockwise travel (keeping the water on your right) is advised for safety and visibility on narrow stretches.
- Route 198 is a 132 km two-lane mountain highway through the Appalachians linking Route 132 to Murdochville. It has isolated stretches with no services, so fuel up in Gaspé before heading inland.
- Some streets in Gaspé, such as Wayman Street, operate as one-way roads, particularly in winter when snow removal requires uphill-only flow. Watch for updated signage, especially if visiting between November and April.
- Quebec uses standard Canadian road rules: speed limits are posted in km/h, and right turns on red are prohibited on the island of Montreal but generally permitted elsewhere in Quebec.
Always check your National hire agreement for any restrictions on gravel roads or remote access routes, as some unpaved spurs off Route 132 may fall outside permitted use areas.
How does the Tolls Cashback benefit work for National Car Rental customers driving in Gaspé?
All bookings made through Hola Car Rentals, including National Car Rental reservations in Gaspé, include the Tolls Cashback benefit. This allows you to recover up to 5% of your total booking value for tolls paid during your hire period.
Quebec operates cashless toll roads, so if you drive beyond the Gaspé Peninsula toward Quebec City or Montreal, you may pass through toll points. Keep all toll receipts, transponder statements, or itemised invoices showing the charges incurred during your National hire.
To claim your cashback after returning the vehicle in Gaspé:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the National counter, and proof of toll payment
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What is the security deposit amount for a National Car Rental in Gaspé?
When picking up your National Car Rental vehicle in Gaspé, the counter will place a temporary authorisation hold on your credit card. For standard vehicle classes in Canada, this hold is typically in the range of GBP 200 to GBP 500, though some locations may require up to GBP 750.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, provided all hire agreement terms are met. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
To avoid issues at the Gaspé counter:
- Bring a physical major credit card in the main driver’s name, with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Ensure your card has sufficient available credit to cover both the hold and any expected charges
- Notify your bank of international or in-person transactions in Canada to prevent fraud blocks
Hola Car Rentals cannot confirm the exact hold amount in advance, as the final figure is set by the National counter based on vehicle class and local policy.
Does my National Car Rental booking in Gaspé include travel assistance coverage?
Most bookings made through Hola Car Rentals, including National Car Rental reservations in Gaspé, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant in Gaspé, where remote stretches of Route 132 and Route 198 can leave you far from medical facilities or legal support in the event of an accident.
Coverage typically includes:
- Travel and medical assistance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
Important: this coverage applies only to non-North American customers. Canadian and US residents do not qualify for this benefit.
If you need assistance while driving in the Gaspé area, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
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