National Car Hire
in Montreal

Hola Car Rentals is a premium partner of the leading car hire companies in Montreal, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Montreal.

No. With Hola Car Rentals, all costs and charges for your booking in Montreal are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Montreal charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National Car Hire counter at Montreal-Trudeau Airport (YUL) is located at the consolidated Rental Car Centre in the P4 parking facility, at 590 Boul. Albert De Niverville, Dorval, QC H4Y 1J3. Upon arrival at the P4 facility, proceed to the National counter, which is located to the left.

To reach the P4 Rental Car Centre from the terminal, follow the car hire signs to the ground level and take the free shuttle service that departs from the Marriott Hotel ramp. The shuttle is also accessible from Door 10 (available from 5:00 AM to 2:00 PM) or Door 11 on the Departures Level. Allow approximately 14 minutes for the shuttle ride to the facility.

At the National counter, present your booking confirmation, driver’s licence, and a major credit card in the main driver’s name with the name printed on the card to complete your pick-up.

To collect your National Car Hire in Montreal, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Montreal. Debit and prepaid cards are not accepted for the authorisation hold.

When you pick up your National Car Hire in Montreal, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For hires in Canada, the typical hold amount is CA$ 300 to CA$ 500, though some Montreal locations may require a minimum authorisation of approximately CA$ 750. The exact amount depends on the vehicle class, hire duration, and the specific National location.

• Only a major credit card in the main driver’s name with the name printed on the card is accepted for the hold
• Debit cards, prepaid cards, and virtual cards are not accepted
• The hold is released after drop-off; your bank controls when it appears back on your account, which can take up to 15 working days

To avoid issues at the National counter in Montreal, notify your bank of your travel dates in advance, confirm your card is enabled for in-person transactions in Canada, and consider bringing a backup credit card.

Yes, Quebec has toll roads that operate as fully cashless systems, meaning you cannot pay with cash at a toll booth. All tolls in the province must be paid electronically or online.

When hiring from National Car Hire in Montreal, you should be aware of how toll charges are handled:

• National (part of the Alamo/Enterprise/National group) may offer a TollPass or similar transponder service at the counter, typically charged as a daily convenience fee plus the actual toll amounts
• If you do not enrol in a toll programme and drive through a cashless toll, the hire company will bill the toll amount plus administrative processing fees to your credit card after the hire ends
• Toll charges can appear on your statement weeks after you return the vehicle, as toll agencies process invoices in batches

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Montreal hire. To claim, email [email protected] within 30 days of returning the vehicle with your hire agreement and toll receipts.

Yes, after-hours returns are available at the National Car Hire facility at Montreal-Trudeau Airport (YUL). The hire cars are returned to the same P4 parking facility where you collected the vehicle.

If you return outside counter operating hours, follow these steps:

• Drive the vehicle to the P4 Rental Car Centre return lanes
• Park the vehicle and lock it
• Place the keys and your completed hire contract inside the vehicle or use the return drop box located in the return lanes
• The lot is secured, so the vehicle will be safe until the National counter reopens

Keep in mind that your liability for the vehicle may continue until the National agent formally checks it in during business hours. Take photos of the vehicle’s condition, fuel gauge, and odometer before leaving the Montreal return facility. This protects you in case any post-hire charges are disputed.

National Car Hire in Montreal uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pick-up, check the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the Montreal return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt as proof in case a charge is disputed

If you return the vehicle below the recorded starting level, National Car Hire may charge you for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Before leaving the National counter in Montreal, ask the agent to point you towards the nearest fuel station to the P4 return facility so you can plan your refuel stop on the way back.

Yes, you can add an additional driver to your National Car Hire in Montreal, either as part of your rate or by paying a fee at the counter.

For National Car Hire in Montreal, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your hire confirmation to see whether an additional driver is already included at no extra cost.

• The additional driver must be present at the National counter in Montreal at pick-up
• They must present a valid driver’s licence and, if required, an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by the hire protections (CDW/LDW and liability coverage)

If someone drives the Montreal hire who is not named on the National agreement, cover may be void and additional charges could apply. Never allow an unlisted driver to operate the vehicle.

Yes, by provincial law, every hire vehicle in Quebec must carry third-party liability cover, so this statutory minimum liability is included by default when you hire from National Car Hire in Montreal through Hola Car Rentals.

However, the statutory minimum may not be sufficient to fully protect you in a serious accident. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits:

• The statutory liability follows the vehicle and is included in your Montreal hire by law
• Supplementary liability (up to US$300,000) can be added at the National counter or during booking for broader protection
• LIS/ALI/SLI covers bodily injury and property damage to third parties; it does not cover damage to the hire vehicle itself (that requires CDW/LDW)

Review your hire confirmation to confirm which coverages are included in your National Car Hire rate for Montreal, and consider adding supplementary liability if you want protection beyond the provincial minimum.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be especially useful if you experience an emergency during your Montreal hire, such as a breakdown on the Ville-Marie Expressway or a medical situation while driving in Quebec.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian or US residents. It is available only to travellers from outside North America renting through Hola Car Rentals. It also does not cover damage to the National hire vehicle itself; that is handled by CDW/LDW.

Yes, one-way hires are available with National Car Hire in Montreal, allowing you to pick up in Montreal and return the vehicle at a different location, such as another Canadian city.

A drop-off fee may apply depending on your route:

• Returning to a different city or province typically incurs a one-way drop-off fee
• The fee is route-specific and varies by distance, vehicle class, and season
• Cross-border one-ways (for example, Montreal to a US city) may be restricted or carry higher fees depending on National's policies

During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Montreal National hire will be shown on the rate details page under the "To pay at destination" section. This fee cannot be prepaid and is paid directly to National at the counter.

If the National counter in Montreal charges a drop-off fee that was not disclosed in your hire confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply.

Montreal has an unusually high proportion of one-way streets, with approximately 25% of city streets running in a single direction. In the downtown core, the concentration is even higher, which can make navigation challenging if you are unfamiliar with the city.

When driving your National hire car in Montreal, keep these points in mind:

• Attempting to find an alternate route often leads into more one-way street networks rather than providing a shortcut
• The Ville-Marie Expressway (Route 136/Autoroute 720) transitions from an elevated highway to a street-level boulevard, which can cause unexpected routing changes
• Montreal's street grid is oriented to the island's geography rather than true compass directions, so north-south and east-west labels may not match your instincts

Using a GPS or navigation app is strongly recommended for your National hire in Montreal. If your booking does not include a GPS add-on, consider using your smartphone with a downloaded offline map as a backup in case of connectivity issues in tunnels or underground sections of the expressway network.

If your flight is delayed and you arrive later than your scheduled pick-up time at the National counter in Montreal, the following rules apply:

• If the delay is less than 24 hours from your original pick-up time, National Car Hire will hold your reservation, provided you arrive during counter operating hours at the P4 facility at Montreal-Trudeau Airport (YUL)
• If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible; changes are not guaranteed but the team will assist where possible

Keep in mind that the National counter in Montreal has set operating hours. Even if your delay is under 24 hours, arriving after the counter closes means you will need to wait until it reopens. After-hours key drop is available at the YUL P4 facility for returns, but pick-ups generally require a staffed counter.

If you anticipate a significant delay, contact the National location directly or reach out to Hola Car Rentals support before your reservation window lapses.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your National hire in Montreal. Since Quebec operates cashless toll roads where payment is handled electronically, toll charges can add up during your hire period.

To claim your cashback after returning your National vehicle in Montreal:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the National counter, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the total tolls you paid or 5% of your Hola Car Rentals booking total. For example, if your Montreal National booking totalled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.