Noleggio Auto National
a Quebec

Hola Car Rentals è un partner premium delle principali società di noleggio auto a Quebec, offrendoLe accesso esclusivo alla nostra tariffa All Inclusive+. Questa tariffa include vantaggi aggiuntivi che nessun'altra società può eguagliare:

• Copertura completa del veicolo senza franchigia (valida solo per determinate tariffe e itinerari)
• Rimborso pedaggi: recuperi fino al 5% del valore totale della prenotazione per i pedaggi sostenuti durante il noleggio
• Assistenza medica di viaggio premium per un massimo di 5 passeggeri in caso di emergenza, con copertura fino a CAD 200.000 (condizioni preesistenti escluse)
• Garanzia No Extra Charges©: se il banco del noleggio Le addebita qualcosa che non è indicato nella Sua conferma e non è un optional che ha accettato, Hola Car Rentals si adopererà per rimuovere o rimborsare l'importo dopo verifica

Il tutto senza costi aggiuntivi, garantendoLe un'esperienza di noleggio unica con protezione completa e tranquillità durante il Suo viaggio a Quebec.

No. Con Hola Car Rentals, tutti i costi e gli addebiti della Sua prenotazione a Quebec sono indicati chiaramente al momento della prenotazione e nell'e-mail di conferma, in modo da sapere esattamente quanto paga prima di arrivare al banco.

Inoltre, ogni prenotazione Hola Car Rentals include la garanzia No Extra Charges©. Si tratta di una garanzia sul prezzo (non un'assicurazione) che La protegge nel caso in cui il banco a Quebec Le addebiti qualcosa che non era indicato nella Sua conferma e che non era un optional che ha accettato. In tal caso, Hola Car Rentals lavorerà con il partner di noleggio per rimuovere o rimborsare l'addebito dopo verifica.

Gli unici costi al di fuori di questa garanzia sono:

• Optional scelti al banco (GPS, seggiolini per bambini, carburante prepagato)
• Addebiti basati sull'utilizzo (pedaggi, carburante mancante, multe stradali)

The National car rental counter at Quebec International Airport (YQB) is located at 507 Rue Principale, Suite 116. When you arrive, proceed directly to the National counter to obtain your rental agreement and complete the pickup process.

National also offers a shuttle service from Quebec City airport (YQB) to assist customers in reaching the rental facility. If you are unsure where to go upon arrival, follow the car rental signage inside the terminal or ask airport staff to direct you to the National counter.

Counter operating hours at Quebec International Airport are:

• Monday through Friday: 08:00 to 23:59
• Saturday: 09:00 to 21:00
• Sunday: 08:00 to 23:59

If you are arriving outside these hours, National at Quebec City Airport does offer after-hours return. Park your vehicle in any National parking spot and drop the keys in the key return slot located at the far right corner of the rental counter.

National operates 22 car rental locations across Quebec, making it one of the most widely distributed rental brands in the province.

National locations in Quebec include both airport and city branches across a wide range of cities and regions:

• Quebec City: Quebec International Airport (YQB)
• Montreal: Montreal Trudeau Airport (Dorval) and Downtown Montreal on Stanley Street
• Saguenay area: Chicoutimi, Jonquiere, La Baie, and Saguenay-Bagotville Airport
• Northern Quebec: Amos, Chibougamau, La Sarre, Rouyn-Noranda, and Rouyn-Noranda Airport
• Eastern Quebec: Gaspe Airport, Rimouski, Riviere-du-Loup, Sept-Iles, and Sept-Iles Airport
• Other cities: Alma, Roberval, Roberval Airport, Sorel-Tracy, Val-d'Or, and Val-d'Or Airport

Whether you are flying into a major hub or traveling to a more remote part of Quebec, National has a broad network to serve your rental needs across the province.

To pick up your National rental car in Quebec, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, used for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended.

All documents must be physical originals. Digital or on-screen versions are not accepted at the National counter in Quebec. Debit and prepaid cards are not accepted for the security deposit hold; only a major credit card in the main driver's name qualifies.

Quebec operates cashless toll roads, meaning there are no cash payment options at toll booths. All tolls must be paid electronically or online.

When renting a National car in Quebec, your vehicle will typically include an electronic toll device. At the counter, you will generally have two options:

• Purchase an unlimited toll package (typically US$11 to US$25 per day, depending on the rental company and location) that covers all tolls during your rental period
• Opt out and pay per use, in which case National will charge the actual toll amounts plus administrative or processing fees to your credit card after the rental

If you choose not to enroll in a toll program, be aware that toll charges may appear on your billing statement several weeks after you return the vehicle, as toll agencies process invoices in batches.

To avoid unexpected charges, review the toll program terms carefully before signing your rental agreement at the National counter in Quebec. Keep any toll receipts or invoices you receive during your rental, as these will be useful if you need to dispute a charge later.

When picking up your National rental car in Quebec, the counter will place a temporary authorization hold on your credit card as a security deposit. This hold is not a charge; it temporarily reduces your available credit until it is released after you return the vehicle.

For rentals in Canada, typical security deposit holds range from approximately CAUS$ 300 to CAUS$ 500, though some locations may require a hold of around CAUS$ 750. The exact amount depends on the National location in Quebec, the vehicle class you are renting, and the length of your rental.

Important requirements for the deposit in Quebec:

• You must present a physical, major credit card with the driver's name printed on the card
• The card must be in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days.

Yes, you can get cashback on tolls paid during your National rental in Quebec through the Hola Car Rentals Tolls Cashback benefit, which is included with all bookings.

Quebec uses a cashless toll system, so tolls are charged electronically during your rental. After you return the vehicle, you can claim back up to 5% of your total booking value for tolls paid. For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back; if you paid US$50, you receive the US$30 cap.

To claim your Tolls Cashback after your National rental in Quebec:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, when renting a National car in Quebec, third-party liability coverage is included by default. Under Canadian provincial law, every vehicle on the road must carry third-party liability insurance, and this statutory liability follows the rental car. This means that when you rent through National in Quebec, the minimum required liability coverage is included in your rental.

However, the statutory minimum may not be sufficient depending on your situation. You can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits if you want additional protection against bodily injury or property damage you may cause to others while driving in Quebec.

It is important to understand what third-party liability does and does not cover:

• It covers bodily injury and property damage to other people caused by the rental vehicle
• It does not cover damage to the National rental car itself (that requires CDW/LDW)
• It does not cover your own injuries or personal belongings
• Coverage applies only to drivers listed on the rental agreement

Review your booking confirmation to confirm the exact liability limits included in your National rental in Quebec before you pick up the vehicle.

National car rentals in Quebec follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.

To avoid fuel charges on your Quebec rental:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Quebec City Airport, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

If the tank was not full at pickup, ask the National agent to record the exact level on the rental agreement and return the vehicle at that same level to avoid any charges.

Yes, you can add an additional driver to your National rental in Quebec, either as part of your rate or by paying a fee at the counter.

For National rentals in Quebec, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding an additional driver at the National counter in Quebec:

• The additional driver must be present at pickup with a valid driver's license
• They must meet the minimum age requirements for Quebec
• If their license is not in English or uses a non-Latin alphabet, an International Driving Permit (IDP) may be required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the National rental agreement are covered by protections such as CDW/LDW and liability insurance. If someone drives the vehicle in Quebec without being named on the agreement, coverage may be void and additional charges could apply. Always verify the additional driver's name appears on your paperwork before leaving the counter.

Yes, National offers after-hours vehicle return at Quebec International Airport (YQB).

If you need to return your National rental car in Quebec between 12:00 AM and 7:00 AM, follow these steps:

• Park your vehicle in any available National parking spot at the airport
• Drop the keys in the key return slot located at the far right corner of the National rental counter
• Keep a photo of the fuel gauge showing a full tank and retain your final fuel receipt
• Place your fuel receipt in the key envelope before dropping it

Be aware that when returning a vehicle after hours at any National location in Quebec, the rental agreement technically remains open until a staff member inspects the vehicle during regular business hours. It is important to document the vehicle's condition with photos at the time of return in case any questions arise about damage or fuel level.

For National locations in Quebec outside of Quebec City Airport, after-hours return procedures may differ. Contact the specific branch in advance to confirm their key drop or after-hours return process.

Yes, a one-way drop-off fee may apply when you return your National rental car to a different location than where you picked it up in Quebec.

National operates 22 locations across Quebec, so one-way rentals between cities within the province are often possible. However, the drop-off fee varies depending on:

• The specific pickup and return cities or airports in Quebec
• The distance between the two locations
• The vehicle class you are renting
• The season and availability

When booking a one-way National rental in Quebec, the drop-off fee will be shown on the rate details page under the section labeled as amounts due at the destination. This fee cannot be prepaid and is paid directly at the National counter at pickup.

If you are considering a cross-border one-way rental, for example returning the National vehicle outside Quebec or outside Canada, additional restrictions and higher fees may apply, and some routes may not be permitted. Always confirm cross-border rules with National before booking.

Review your booking confirmation carefully to verify whether a drop-off fee applies to your specific Quebec itinerary before you travel.

Most Hola Car Rentals bookings for National rentals in Quebec include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you are driving through Quebec's more remote regions, such as the Saguenay area or northern Quebec, where access to services may be limited.

Travel assistance typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify for this travel assistance coverage.

If you need assistance during your National rental in Quebec, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in Quebec, and a brief description of the situation. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability for damage to the National rental vehicle in Quebec. Whether CDW/LDW is included in your rate depends on the specific booking you made; check your confirmation for the line item labeled car rental insurance or CDW/LDW.

What CDW/LDW typically covers for your National rental in Quebec:

• Damage to the rental car from a collision or covered incident
• Theft or vandalism of the vehicle
• Repairs up to the vehicle's value, minus any applicable deductible

What CDW/LDW does not cover:

• Third-party liability (injury or damage to other people or their property) - this is covered separately by liability insurance, which is included by law in Quebec
• Damage caused by prohibited use such as off-road driving, driving under the influence, or unauthorized drivers
• Tires, wheels, undercarriage, and roof damage (unless explicitly included)
• Incidents not reported promptly to National

If an incident occurs during your National rental in Quebec, prioritize safety, contact local authorities if needed, and notify National immediately using the contact number on your rental agreement. Document the scene with photos and obtain a police report number if applicable.