Alamo Car Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter at Quebec City Airport (YQB) is located in the rental car building directly across the street from the terminal. After collecting your baggage, exit the terminal and walk across the street to reach the rental car building where the Alamo desk is situated at 505 Rue Principale.

Once at the Alamo counter in Quebec, you can proceed directly to an agent to complete your hire agreement and collect your keys. Alternatively, Alamo offers a touch-screen kiosk for Accelerated Check-in, which allows you to skip the line and be directed straight to your vehicle.

Counter hours at this Quebec location are:

• Monday to Friday: 08:00 to 23:59
• Saturday: 09:00 to 21:00
• Sunday: 08:00 to 23:59

There is no after-hours pickup key box available, so plan your arrival within operating hours. For after-hours returns, park as instructed and drop your keys in the designated dropbox.

To pick up your Alamo hire car in Quebec, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence (physical original, not digital)
• A major credit card in the main driver’s name with the name printed on the card, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Return flight or cruise ticket (required for visitors)

All documents must be physical originals. Digital copies are not accepted at the Alamo counter in Quebec.

If your driver’s licence is not written in English or French and uses a non-Latin alphabet (such as Arabic, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

Every additional driver must also be present at the Alamo counter in Quebec with their own valid driver’s licence and ID to be added to the hire agreement.

An IDP is not always mandatory to rent from Alamo in Quebec, but it depends on your licence.

In Canada, including Quebec, visitors can generally drive with a valid foreign driver’s licence. However, an IDP is required if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP together at the Alamo counter in Quebec.

If your licence is in a Latin-alphabet language other than English or French (for example, German or Spanish), an IDP is recommended but not strictly mandatory. That said, the Alamo desk in Quebec may ask for additional government-issued ID such as your passport.

Important points to keep in mind:

• The IDP is a translation document only and cannot be used without your original licence
• Digital or photocopied licences are not accepted
• Obtain your IDP in your home country before travelling, as it cannot be issued abroad
• Learner's permits are not accepted

Quebec operates a cashless toll system, meaning you cannot pay with cash at toll booths. All toll payments must be handled electronically, either through a transponder programme or online payment.

When picking up your Alamo hire in Quebec, you will typically have the option to enrol in a toll programme. If you opt in, a daily activation fee applies (approximately CAD 4.95 per day at Quebec City Airport), plus the actual toll amounts charged at the prevailing rates set by the toll authority. If you do not enrol and drive on a toll road, the Alamo partner may still charge the toll amounts plus administrative processing fees to your credit card after the hire ends.

Key things to know about tolls with your Alamo hire in Quebec:

• The toll system is fully cashless, so electronic billing applies regardless
• Toll charges may appear on your card several weeks after the hire ends
• Quebec does not currently have congestion charges or emissions zones
• Ask the Alamo agent at the Quebec counter to clarify the toll programme terms before signing

Hola Car Rentals includes Tolls Cashback on all bookings, so you can recover up to 5% of your total booking value for tolls paid during your Quebec hire. See the next FAQ for details.

Yes, you can get cashback on tolls paid during your Alamo hire in Quebec through the Hola Car Rentals Tolls Cashback benefit, which is included on all bookings.

Since Quebec uses a cashless toll system, electronic toll charges will be billed either through the Alamo toll programme or directly by the toll authority. After your hire ends, you can submit a claim to recover up to 5% of your total booking value for tolls paid.

To claim your Tolls Cashback after your Quebec hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Alamo counter in Quebec, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Note that Tolls Cashback reimburses tolls only, not administrative or programme fees, and late submissions after 30 days are not accepted.

Yes, a young driver surcharge applies to drivers under 25 years old at Alamo locations in Quebec.

At Quebec City Airport (YQB), the minimum hire age is 21. Drivers between 21 and 24 years old are subject to a young driver fee, which averages approximately US$25 per day, though the exact amount can vary by location and is confirmed at the Alamo counter in Quebec at the time of pickup.

Important details about the young driver policy at Alamo in Quebec:

• The minimum age to hire is 21 at the Quebec City Airport location
• The surcharge applies per hire day and is paid at the counter, not prepaid
• All drivers under 25 listed on the agreement are subject to the fee
• The additional driver must also be present at the Alamo counter in Quebec and meet the minimum age requirement

If you are under 25 and planning to hire from Alamo in Quebec, factor this daily surcharge into your total hire budget, as it is not included in the prepaid rate shown during booking.

When picking up your Alamo hire in Quebec, a temporary authorisation hold will be placed on your credit card at the counter. For Canada, including Quebec, the typical hold is approximately GBP 300 to GBP 500 for standard vehicles, though some locations may require a minimum authorisation of approximately GBP 750.

This hold is not a charge. It is a temporary authorisation that reduces your available credit until the hire is closed and your bank releases it, which can take up to 15 business days after you return the vehicle.

To be prepared for the Alamo deposit in Quebec:

• Bring a physical major credit card in the main driver’s name with the name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Ensure your card has sufficient available credit to cover both the hold and any expected charges
• Notify your bank of your travel to Quebec to prevent fraud blocks on the authorisation
• Bring a backup credit card in case your primary card is declined

The exact hold amount is set by the Alamo desk in Quebec and may be higher for premium vehicle classes or during peak seasons. Confirm the amount with the agent before signing.

Yes, third-party liability cover is included by default in Alamo hires in Quebec.

Under Canadian provincial law, every hire vehicle must carry third-party liability insurance. When you hire from Alamo in Quebec through Hola Car Rentals, this statutory liability cover follows the vehicle and is included in your rate. This means you are covered for bodily injury and property damage you may cause to others while driving the vehicle.

However, there are important distinctions to understand:

• The included liability is the provincial statutory minimum required by Quebec law
• You can purchase supplementary liability (LIS/ALI/SLI) for higher coverage limits if you want additional protection beyond the minimum
• Third-party liability does not cover damage to the hire vehicle itself, which is handled by CDW/LDW
• It also does not cover your own injuries or personal belongings

At the Alamo counter in Quebec, review your hire agreement to confirm the liability cover included and its limits. If you want higher limits, ask the agent about supplementary liability options available at that Quebec location.

Yes, Alamo charges a fee for additional drivers in Quebec unless your booking confirmation explicitly states that an additional driver is included at no charge.

When the additional driver fee applies at Alamo in Quebec, the standard rate is US$15 per day, plus applicable local taxes. This fee is paid at the Alamo counter in Quebec at the time of pickup and cannot be prepaid.

To add an additional driver to your Alamo hire in Quebec:

• The additional driver must be physically present at the Quebec counter at pickup
• They must present a valid driver’s licence and meet the minimum age requirement (21 at Quebec City Airport)
• If the additional driver is under 25, a young driver surcharge may also apply on top of the additional driver fee
• Both the main driver and the additional driver must sign the hire agreement

Check your booking confirmation before arriving at the Alamo counter in Quebec. If it states "Additional driver free of charge" or "Additional driver included," no fee applies for the first extra driver. If it is not listed as included, budget for the daily fee at the Quebec counter.

Yes, a one-way drop-off fee may apply if you pick up your Alamo hire at one location in Quebec and return it to a different location.

For Alamo in Quebec, a drop-off fee of approximately GBP 50 applies for one-way hires between airport and downtown locations (for example, picking up at Quebec City Airport and returning to a Montreal location, or vice versa). Taxes are additional and the fee is subject to change.

Key things to know about one-way hires with Alamo in Quebec:

• The drop-off fee is route-specific and varies depending on the pickup and return locations within Quebec
• The fee is listed under the "To pay at destination" section during the booking process and on your confirmation
• It cannot be prepaid and is collected at the Alamo counter in Quebec at pickup
• Cross-border one-way hires (for example, Quebec to a US location) may be restricted or carry higher fees
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee

Always review your booking confirmation for the exact drop-off fee applicable to your Quebec itinerary before arriving at the Alamo counter.

Alamo hires in Quebec follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges at the end of your Quebec hire:

• Check the fuel gauge with the Alamo agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer at pickup
• Refuel within approximately 10 to 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the Quebec location, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Alamo vehicle in Quebec with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the Alamo agent in Quebec to record the exact starting level on the agreement. You are then only required to return it at that same level.

When renting from Alamo at Quebec City Airport (YQB) or other Quebec airport locations, several mandatory fees and taxes are added on top of the base hire rate. These are standard charges that apply to airport hires in Canada.

Common fees and taxes you may see at the Alamo counter in Quebec include:

• Provincial and federal sales taxes (GST and QST in Quebec)
• Airport concession recovery fee, charged by the airport authority
• Vehicle licence recovery fee (VLRF)
• Customer facility charge (CFC) at airport locations
• Busing cost recovery fee, which may apply at Quebec airport locations
• Frequent traveller surcharge, where applicable

Some of these fees are included in your prepaid rate when your booking confirmation shows "Taxes and Fees: Included." If your confirmation shows amounts listed under "To pay at destination," those fees are due at the Alamo counter in Quebec at pickup.

Off-airport Alamo locations in Quebec (such as the downtown Montreal location) may have lower base rates but can still include some of these fees. Always review your booking confirmation carefully to understand exactly what is prepaid and what is due locally at the Quebec counter.

Travel assistance coverage is included with most Hola Car Rentals bookings, but there is an important eligibility restriction that affects many renters in Quebec.

This benefit, provided by Terrawind Global Protection, covers up to 5 passengers and typically includes:

• Travel insurance with medical coverage for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

However, this coverage does not apply to Canadian residents. If you are a resident of Canada renting from Alamo in Quebec, you do not qualify for this travel assistance benefit. It is designed for international visitors travelling abroad.

If you are an international visitor renting from Alamo in Quebec and you need assistance during your trip, such as a medical emergency or a roadside incident on a Quebec highway, you can reach the Terrawind assistance line 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms applicable to your Quebec hire.