Alamo Car Hire
in Montreal

Hola Car Rentals is a premium partner of the leading car hire companies in Montreal, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Montreal.

No. With Hola Car Rentals, all costs and charges for your booking in Montreal are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Montreal charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Montreal Pierre Elliott Trudeau International Airport, the Alamo hire facility is located off-terminal at 975 Romeo-Vachon N., Dorval. After collecting your baggage, follow signs to the P4 Rental Car shuttle stop and board the shuttle to the consolidated hire car centre.

Once at the facility, you can use the touch-screen kiosk for accelerated check-in, which lets you skip the counter queue if you have completed your details online in advance. After check-in, you will be directed to your vehicle on the lot. Present your hire agreement and driver’s licence at the exit booth before leaving.

Allow extra time for the shuttle ride and vehicle inspection, especially during peak arrival periods. The Alamo counter at Montreal airport handles a high volume of arriving passengers, so completing online check-in before your flight is strongly recommended.

The Alamo downtown Montreal location is at 1200 Stanley Street, Montreal, QC H3B 2S8. Pickup and drop-off are handled on-site at street level, so no shuttle is required.

Downtown counter hours are:

• Monday to Friday: 08:00 to 18:00
• Saturday: 07:00 to 17:00
• Sunday: 09:00 to 19:00

If you are arriving by train, you can call the Stanley Street location in advance to arrange a pickup from the nearby station. Alamo also offers a touch-screen kiosk at this location for accelerated check-in, allowing you to go directly to the lot without waiting at the counter.

For after-hours returns at the downtown Montreal Alamo location, park your vehicle as instructed, then drop your keys and hire jacket in the wall dropbox near the branch entrance. Keep a photo of the odometer and fuel gauge before leaving the vehicle.

To collect your Alamo hire in Montreal, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card (debit and prepaid cards are not accepted for the authorisation hold)
• Passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is never valid without the original licence.

At the Alamo counter in Montreal, all named drivers must be present at pickup and must show their own valid licence. Any additional driver who is not listed on the hire agreement will not be covered by the hire protections.

It depends on the alphabet your licence uses. For your Alamo hire in Montreal, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both the IDP and your original licence at all times.

If your licence is in a Latin-based script but not in English, an IDP is strongly recommended, though not strictly mandatory under Canadian rules. Visitors from the United States and most EU countries can generally drive in Montreal on their valid home licence.

Important points to remember:

• The IDP is a translation booklet only. It is not a standalone licence and will be rejected without the original.
• Obtain your IDP in your home country before travelling. It cannot be issued abroad.
• All documents presented at the Alamo counter in Montreal must be physical originals. Digital versions are not accepted.

Quebec operates a cashless toll system, meaning there are no cash payment options at toll booths. All tolls must be be paid electronically or online. When you hire from Alamo in Montreal, your vehicle will include an electronic toll device.

At the Alamo counter in Montreal, you will typically have two options:

• Purchase an unlimited toll package at a fixed daily rate (generally between CAD 4.95 and CAD 25 per day depending on the programme), which covers all tolls during the hire period
• Opt out and pay per use, in which case the hire company will charge the actual toll amounts plus administrative processing fees to your credit card, sometimes weeks after the hire ends

If you plan to use your own transponder, inform the Alamo agent at the Montreal counter and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.

All bookings include Tolls Cashback through Hola Car Rentals: you can claim back up to 5% of your total booking value for tolls paid during your Montreal hire. Submit your claim within 30 days of returning the vehicle by emailing [email protected] with your hire agreement and toll receipts.

When you pick up your Alamo hire in Montreal, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the hire ends.

For Canada, typical security deposit holds range from approximately CAD 300 to CAD 500 for standard vehicles. Some Montreal locations may require a minimum authorisation of around CAD 750, particularly for premium or larger vehicle classes.

Key requirements for the deposit at the Alamo Montreal counter:

• A physical, major credit card with the driver’s name printed on the card is required. Debit cards, prepaid cards, and virtual cards are not accepted.
• The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges.
• Bring a backup credit card in case your primary card is declined.

After you return the vehicle, the hold is released. Your bank controls how quickly the funds become available again, which can take up to 15 working days. Hola Car Rentals cannot determine the exact hold amount in advance, as this is set by the Alamo desk in Montreal.

Yes, you can add an additional driver to your Alamo hire in Montreal, either as part of your rate or by paying a fee at the counter.

For Alamo in Montreal, the additional driver fee is CAD 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Alamo Montreal counter:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must sign the hire agreement
• They must meet the minimum age requirements for Montreal hires

Only drivers listed on the hire agreement are covered by the hire protections such as CDW and liability cover. If someone drives the vehicle who is not named on the contract, cover may be void and additional charges could apply. If you need to add a driver after pickup, visit an Alamo branch in Montreal to update the agreement in person.

Alamo hires in Montreal follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Montreal:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the Montreal return location so the gauge does not drop before arrival
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the downtown Montreal Alamo location, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Alamo may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. The prepaid fuel option, if offered at the Montreal counter, means any unused fuel is non-refundable, so the Full-to-Full approach is generally the better value.

Travel assistance is included with most Hola Car Rentals bookings, but it does not apply to Canadian or US residents. If you are visiting Montreal from outside North America and hiring through Alamo, this benefit is available to you.

Coverage provided through Terrawind Global Protection typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident, for example on the Turcot Interchange or Montreal's motorway network
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the Alamo hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/SLI).

To use the assistance during your Montreal hire, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as prior authorisation may be required for reimbursement.

Yes, one-way hires are available through Alamo in Montreal, but a drop-off fee typically applies when you return the vehicle to a different location.

How the fee works for your Montreal Alamo booking:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• It will be shown under the "To pay at destination" section during checkout and on your booking confirmation
• The fee cannot be prepaid and is paid directly to Alamo at the return location
• Cross-border one-ways, for example returning a Montreal hire in the United States, may be restricted or carry significantly higher fees depending on Alamo's current policy

If no drop-off fee appears during your search, it means the specific Montreal to destination route does not incur one. Always review the details page of your selected rate before confirming the booking. If the Alamo counter in Montreal charges a different amount than shown on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply to undisclosed fees.

Montreal has some distinctive road characteristics that can catch first-time visitors off guard when driving an Alamo hire in the city.

Key things to be aware of:

• One-way street density: approximately 25% of all streets on the island of Montreal are one-way, concentrated heavily downtown. This is significantly higher than most North American cities and means navigation apps are essential. Attempting shortcuts often loops you back via other one-way streets.
• The Turcot Interchange, southwest of downtown, is a major hub handling over 600,000 vehicles daily on crossed north-south and east-west axes. It has been undergoing reconstruction and is subject to frequent closures and dynamic lane changes. Allow extra time when passing through this area.
• Wide separated cycling lanes (REV, or Réseau Express Vélo) run along many central streets. These lanes are physically separated and can be wider than a car lane, so watch for cyclists when turning or changing lanes.
• Some streets have recently been converted to one-way to improve pedestrian safety, so even recent maps may not reflect the latest layout.

Using a GPS or navigation app updated with current Montreal road data is strongly recommended for the duration of your Alamo hire.

Yes, a young driver surcharge applies to Alamo hires in Montreal if the main driver or an additional driver is under 25 years of age. The exact surcharge amount varies by vehicle class and is assessed at the Alamo counter in Montreal at the time of pickup.

What to expect:

• The surcharge is charged per day and is paid directly to Alamo at the Montreal counter, not prepaid through your booking
• It applies to both the airport location at YUL (975 Romeo-Vachon N., Dorval) and the downtown Stanley Street location
• Additional drivers under 25 are also subject to the surcharge when added to the agreement
• Drivers must still meet the minimum age requirement to hire at all. If the minimum age is not met, Alamo may refuse the hire entirely

Review your booking confirmation for any age-related disclosures specific to your Montreal Alamo reservation. If you are unsure whether a surcharge applies to your situation, check the renter requirements listed for the Montreal location before completing your booking.

All Hola Car Rentals bookings, including Alamo hires in Montreal, include the Tolls Cashback benefit. Since Quebec operates a fully cashless toll system, you will pay tolls electronically during your hire, and you can claim back up to 5% of your total booking value after you return the vehicle.

How to claim your cashback after your Montreal Alamo hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your Hola Car Rentals reservation number (for example, Tolls Cashback - HOLA1000000)
• Attach your Hola Car Rentals booking confirmation, the signed Alamo hire agreement, and a toll receipt or statement showing the charges paid during your Montreal hire
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 working days after approval. Claims submitted more than 30 days after vehicle return are not accepted. This benefit does not mean tolls are included in your rate. You still pay tolls normally during the hire and claim reimbursement afterwards.