Budget Car Hire
in Quebec

EASTER  45% OFF   

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Budget counter at Quebec City Airport (YQB) is located at 507 Rue Principale, Suite 121. This is an on-airport location served by a shuttle, so after collecting your luggage, follow the signs to the car hire shuttle area and board the Budget shuttle to reach the counter.

Note that this counter is for airline passengers only. The Budget Quebec City Airport location can be reached directly if you need to confirm your reservation details before arrival.

Counter hours at the YQB Budget location are:

• Sunday through Friday: 8:00 AM to 12:00 AM (midnight)
• Saturday: 9:00 AM to 9:00 PM

If you are arriving outside these hours, Budget also has off-airport locations in Quebec City, including 7115 Boulevard Wilfrid Hamel and the Quebec Hilton at 1100 Boulevard Rene Levesque Est, each with their own operating schedules. Always verify your pickup location against your booking confirmation before travelling.

To collect your Budget hire car in Quebec, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

Budget in Quebec follows the same document requirements as other Canadian hire locations. Visitors from most countries can drive in Quebec on a valid foreign licence, but if your licence uses a non-Latin script, the IDP is mandatory. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Budget counter.

No, toll roads in Quebec do not accept cash. The toll system in Quebec operates on a fully cashless basis, meaning all tolls must be paid electronically or online rather than at a staffed booth.

When hiring a Budget vehicle in Quebec, your vehicle will typically come equipped with an electronic toll device. At the Budget counter you can choose between:

• An unlimited toll package at a fixed daily rate (generally US$11 to US$25 per day depending on the partner programme), which covers all tolls during the hire period
• A pay-per-use arrangement, where the actual toll amounts plus administrative or processing fees are charged to your credit card after the hire ends

If you opt out of the hire company’s toll programme, you are still responsible for paying any tolls incurred. Driving through a cashless toll without a valid payment method linked to the vehicle can result in fines and additional fees billed after the hire.

Toll charges in Quebec may appear on your statement days or even weeks after you return the Budget vehicle, as toll agencies process invoices in batches. Keep your hire agreement and any toll receipts to help resolve any disputes.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Budget hire in Quebec.

Since Quebec operates a fully cashless toll system, any toll charges billed through your Budget hire programme or paid directly are eligible for this benefit. Here is how to claim it:

• Email [email protected] within 30 days of returning your Budget vehicle in Quebec
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$15 in tolls, you receive US$15 back. If you paid US$40, you receive US$25 (the cap).

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so file your claim promptly after returning your Budget car in Quebec.

Yes, a physical major credit card in the main driver’s name is required at the Budget counter in Quebec to cover the authorisation hold. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for this purpose.

In Canada, including Quebec, Budget typically places a temporary authorisation hold of approximately CA$ 300 to CA$ 500 on your credit card at pickup, though some locations may require up to CA$ 750. This hold reduces your available credit until it is released after you return the vehicle.

Key points to keep in mind:

• The card must be physically present and have the driver’s name printed on it
• The name on the card must match the name on the hire agreement
• Even if you prepaid your Budget booking online, you must still present a credit card at the Quebec counter for the deposit hold
• Bring a backup credit card in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations in Quebec

After you return the Budget vehicle, the hold is released, but your bank controls how quickly it reappears as available credit, which can take up to 15 business days.

Yes, Budget has several locations in Quebec City beyond the airport counter at YQB. In total, Budget operates six locations in Quebec City alone, giving you flexibility depending on where you are staying or arriving.

Off-airport Budget locations in Quebec City include:

• 7115 Boulevard Wilfrid Hamel (Hamel Off-Airport), open Monday through Friday 7:00 AM to 5:00 PM, Saturday 8:00 AM to 11:59 PM, and Sunday 12:00 PM to 5:00 PM
• 1110 Boulevard Wilfrid Hamel (YQ3), open Monday through Friday 7:30 AM to 4:30 PM
• 3055 Boulevard Laurier
• Quebec Hilton at 1100 Boulevard Rene Levesque Est, open Monday through Friday 8:00 AM to 5:00 PM and weekends 8:00 AM to 12:00 PM

Renting from an off-airport Budget location in Quebec can sometimes offer lower daily rates compared to the airport counter, as airport locations typically include concession and facility fees. Always compare rates for both airport and city locations when booking your Budget hire in Quebec to find the best value for your trip.

Budget hires in Quebec follow a Full-to-Full fuel policy. This means you receive the vehicle with a full tank and must return it with a full tank to avoid additional fuel charges.

Here is what to do at each stage of your Quebec hire:

• At pickup: check the fuel gauge with the Budget agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer
• During the hire: use the correct fuel type as specified in the vehicle documentation. Keep fuel receipts in case of any dispute
• Before returning: refuel within approximately 15 km of the Budget return location in Quebec so the gauge does not drop below full before you arrive
• At return: show the full gauge to the agent and keep your final fuel receipt with the station address and time

If you return the Budget vehicle in Quebec with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some Budget counter locations in Quebec may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value.

Yes, Budget in Quebec charges a fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no extra cost.

For Budget hires in Quebec, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period. This fee is paid directly at the Budget counter in Quebec at the time of pickup.

Important rules for adding a driver to your Budget hire in Quebec:

• The additional driver must be physically present at the Budget counter at pickup
• They must present a valid driver’s licence and any required identification
• For Budget in Quebec, the additional driver must be at least 25 years old at the time of pickup
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by the hire protections

If your Hola Car Rentals confirmation shows the additional driver as included, you should not be charged at the counter. If Budget charges you anyway, keep all paperwork and contact support after the hire is complete, as this may be covered under the No Extra Charges© guarantee.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your Budget hire in Quebec, such as a medical emergency on the highway or an accident in a remote area of the province.

This travel assistance typically covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance team 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number, your location in Quebec, and a brief description of the situation ready.

Important: this travel assistance benefit does not apply to Canadian or United States residents. It is designed for travellers visiting Quebec from other countries. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, Budget in Quebec allows one-way hires where you pick up the vehicle in one city and return it to a different location, but a drop-off fee may apply depending on the route.

For example, picking up a Budget car in Quebec City and returning it in Montreal, or vice versa, is a common one-way route within the province. Whether a drop-off fee applies depends on the specific cities, the vehicle class, and the dates of your hire.

Here is what to expect:

• The drop-off fee, if applicable, will be shown during the booking process under the section labelled as charges due at the destination
• This fee is not included in prepaid rates and cannot be covered by the No Extra Charges© guarantee unless it was not disclosed at the time of booking
• Cross-border one-way hires (for example, returning a Budget vehicle hired in Quebec to a location in the United States) may be restricted or subject to higher fees, depending on Budget's policies at the time of booking
• Changing your return location after booking may reprice the hire and recalculate any drop-off fee

Always review the full cost breakdown, including any drop-off fee, before confirming your Budget reservation in Quebec.

In Quebec, as in all Canadian provinces, provincial law requires every hire vehicle to carry third-party liability insurance. This statutory liability coverage is included by default when you hire a Budget car in Quebec through Hola Car Rentals, meaning you are covered for bodily injury and property damage you may cause to others while driving.

You can also purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection beyond the provincial minimum.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Budget hire vehicle itself in the event of a collision, theft, or vandalism. Whether CDW/LDW is included depends on the specific rate plan you selected:

• Check your Hola Car Rentals booking confirmation to see if CDW/LDW is listed as included
• If a deductible or excess applies, you are responsible for that amount per incident
• CDW/LDW does not cover third-party liability, your personal injuries, or your belongings

At the Budget counter in Quebec, review the hire agreement carefully before signing to confirm which coverages are active and what deductibles apply. Do not accept add-ons you do not need, and verify that any coverage shown as included in your confirmation is reflected in the agreement.

If your flight is delayed and you arrive later than your scheduled Budget pickup time in Quebec, your reservation will generally be held for up to 24 hours from the original pickup time, provided you arrive during the counter's operating hours.

For the Budget counter at Quebec City Airport (YQB), the location is open until midnight Sunday through Friday and until 9:00 PM on Saturdays, which provides a reasonable window for delayed arrivals. Off-airport Budget locations in Quebec have shorter hours, so a late arrival there may be more problematic.

Steps to take if your flight is delayed:

• If the delay is less than 24 hours, proceed to the Budget counter in Quebec as soon as you land, during operating hours, and your booking should still be honoured
• If the delay will push your arrival beyond 24 hours from the original pickup time, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
• Keep your flight delay documentation in case it is needed

If you arrive after the Budget counter in Quebec has closed for the night, you will need to return during operating hours the following day, provided this falls within the 24-hour hold window. Bookings not collected within 24 hours of the original pickup time are typically forfeited without a refund.

Returning your Budget hire in Quebec is straightforward, but following the correct steps helps you avoid unexpected charges after the hire ends.

Steps for returning your Budget vehicle in Quebec:

• Return the car to the exact pickup location listed on your hire agreement (for example, 507 Rue Principale Suite 121 at Quebec City Airport if that is where you collected it)
• Refuel the tank to the level recorded at pickup, ideally within 15 km of the Budget return location in Quebec, to comply with the Full-to-Full fuel policy
• Take a photo of the fuel gauge and odometer before leaving the vehicle
• Park in the designated Budget return area and hand the keys to an agent if the counter is open
• Request a final receipt or return confirmation from the Budget agent in Quebec before leaving

If you are returning outside of counter hours, follow the after-hours key drop instructions provided in your hire agreement or confirmed with the Budget location in Quebec in advance. Keep a photo of the vehicle condition and the fuel gauge as evidence.

Note that toll charges and other post-hire fees may appear on your credit card days or weeks after you return the Budget vehicle in Quebec, as toll agencies in Quebec process invoices in batches. Keep all receipts and your hire agreement until your final statement is confirmed.